Decor of the rooms is fabulous. Good sized beds and bath. Was disappointed to find out there was only one type of pillow available at the hotel everywhere else I have stayed have had the option of at least 2 pillow styles one of which should be soft and the other should be hard. As far as Covid-19 measures I wouldn't say that there is any wow factor in them they are quite basic. As a tip I would say to lose the tensor barrier and instead have lines by reception and by lobby area designated for coming in and coming out. In room dining was good plenty of choice on there but perhaps QR codes laminated in room would be more hygienic and covid friendly than the current sheets of paper you have
We used to stay here alot but if has gone down hill rapidly. Stayed at better Premier Inns. Had to have refund on Continental breakfast as presented with one slice of toady each and a pain au chocolate that was about 2 inch long. Had a third of a cup if tea, one butter and jam between 2 of us. Requested more pain au chocolate and got an evil look and one more each. Some unlimited continental breakfast for £13 each. Breakfast was refunded on conplaint and we were third party in line to get refund whilst checking out. Paid a 30 min massage that lasted 20 min and that included getting changed. Lift covered in vomit in the evening and mould in bathroom. I did register my concerns on website but they haven't even had courtesy to respond. My advice,try Hotel Indigo instead!
Our stay at the hotel was okay. Room was okay but had awful lights which made the room so dark and depressing especially as the interior is all dark also. They also asked if we wanted to get out room cleaned the next day which we said yes to and came back to it not being cleaned which is weird. One morning we thought we might just have breakfast at the hotel until we found out it was £17 PER PERSON!!!!! Which I assume would have been for cold buffet food.. The reception staff were lovely and allowed us to drop bags etc. Shower was good and bed was also big and comfy. I think we paid for the “club” room. I do have to thank Malmaison the company as we were originally booked in Liverpool but they allowed us to change to Birmingham due to COVID restrictions. Very helpful of them.
Delicious food, chic deco, fast and friendly table service provided by Abby, a 666 deal followed by top of the range puddings and a Covid19 secured restaurant ... all together made our night special and close to perfection. Thank you very much chefs and food runners. Definitely recommend and we will come back.
Me and my partner have stayed in Malmaison Birmingham many times before but this time it was a very disappointing experience. The first room we had smelt of damp, had dirt on the tiles in the bathroom and dirt on the wardrobe door. Our second room was better but not to the standard I would expect. The bed was soft making for a restless nights sleep combined with an ambience which was shabby and in need of refurbishment. As we sat down for breakfast the next morning we were served with pastries which could best be described as minuscule and clearly frozen following suit with a cooked breakfast which was tasteless and lacked individuality. It is such a shame that this hotel has gone downhill and until changes are made I would not recommend it and would instead say try hotel du vin.…