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Malmaison Birmingham

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The Mailbox 1 Wharfside Street, Birmingham B1 1RD England
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Traveller (879)
360
Panoramas (14)
Room & Suite (419)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.

About

#45 of 127 hotels in Birmingham
Location
Cleanliness
Service
Value
Our hotel in Birmingham features 193 beautifully styled rooms and suites that are sure to deliver you comfort, style, and first class facilities. Enjoy our great beds, moody lighting, and power showers. This is where comfort meets style, whether you’re visiting for business or leisure, we’d love to welcome you at our Birmingham city centre hotel. After a hard day's retail therapy, sit back and sip a superbly mixed classic cocktail in our fabulous Chez Mal Bar. Then head to your table in the Chez Mal Brasserie, where you'll find British and French-inspired dishes and Malmaison classics including succulent steak frites and the mouth-watering Malburger. Whether you're staying for business or leisure, immerse yourself in our vibrant atmosphere and let the good times roll.
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Full view
Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Evening entertainment
Business Centre with Internet Access
Conference facilities
Facial treatments
Parking
Wifi
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Banquet room
Meeting rooms
Head massage
Massage
Salon
Baggage storage
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
See more room details
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Trendy
Languages Spoken
English
3090Reviews33Q+A100Room tips
Traveller rating
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Popular mentions
Anaiah F wrote a review Nov 2020
6 contributions3 helpful votes
Decor of the rooms is fabulous. Good sized beds and bath. Was disappointed to find out there was only one type of pillow available at the hotel everywhere else I have stayed have had the option of at least 2 pillow styles one of which should be soft and the other should be hard. As far as Covid-19 measures I wouldn't say that there is any wow factor in them they are quite basic. As a tip I would say to lose the tensor barrier and instead have lines by reception and by lobby area designated for coming in and coming out. In room dining was good plenty of choice on there but perhaps QR codes laminated in room would be more hygienic and covid friendly than the current sheets of paper you have
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Date of stay: October 2020Trip type: Travelled as a couple
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Response from Malmaison Birmingham, Other at Malmaison Birmingham
Responded 8 Feb 2021
Dear Guest Thank you for your comments regarding your recent stay with us, we appreciate your feedback. The hotels in room QR codes are changed for every guest, however we have noted your comments to pass on. We hope we have the opportunity to welcome you back to the hotel, We do have alternative pillows available and will be happy to have these in your room on arrival. Regards Emma & The team @ Mal
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J6114OGalisonb wrote a review Nov 2020
Derbyshire, United Kingdom4 contributions10 helpful votes
We used to stay here alot but if has gone down hill rapidly. Stayed at better Premier Inns. Had to have refund on Continental breakfast as presented with one slice of toady each and a pain au chocolate that was about 2 inch long. Had a third of a cup if tea, one butter and jam between 2 of us. Requested more pain au chocolate and got an evil look and one more each. Some unlimited continental breakfast for £13 each. Breakfast was refunded on conplaint and we were third party in line to get refund whilst checking out. Paid a 30 min massage that lasted 20 min and that included getting changed. Lift covered in vomit in the evening and mould in bathroom. I did register my concerns on website but they haven't even had courtesy to respond. My advice,try Hotel Indigo instead!
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Date of stay: October 2020Trip type: Travelled as a couple
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Response from Malmaison Birmingham, Other at Malmaison Birmingham
Responded 8 Feb 2021
Dear Guest Thank you for your feedback regarding your stay with us in November, We are disappointed to read that you didn't enjoy your stay with us, we hope that we have the opportunity to put this right for you and should you be staying in Birmingham again please do contact me in advance to ensure that your stay is back to the standards you have been used to from the hotel. We hope to welcome you post lock down Regards Emma & The team @ Mal
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Connor & Isabelle wrote a review Oct 2020
Northampton, United Kingdom16 contributions
Our stay at the hotel was okay. Room was okay but had awful lights which made the room so dark and depressing especially as the interior is all dark also. They also asked if we wanted to get out room cleaned the next day which we said yes to and came back to it not being cleaned which is weird. One morning we thought we might just have breakfast at the hotel until we found out it was £17 PER PERSON!!!!! Which I assume would have been for cold buffet food.. The reception staff were lovely and allowed us to drop bags etc. Shower was good and bed was also big and comfy. I think we paid for the “club” room. I do have to thank Malmaison the company as we were originally booked in Liverpool but they allowed us to change to Birmingham due to COVID restrictions. Very helpful of them.
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Date of stay: October 2020Trip type: Travelled as a couple
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Response from Malmaison Birmingham, Other at Malmaison Birmingham
Responded 8 Feb 2021
Dear Guest Thank you for your comments regarding your stay with us, Its great to read that the team were friendly and helpful during your stay. Thank you for choosing Malmaison as a brand and we hope to welcome you again soon Regards Emma & The team @ Mal
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Bogdan Dinu wrote a review Oct 2020
The Lizard, United Kingdom18 contributions2 helpful votes
Delicious food, chic deco, fast and friendly table service provided by Abby, a 666 deal followed by top of the range puddings and a Covid19 secured restaurant ... all together made our night special and close to perfection. Thank you very much chefs and food runners. Definitely recommend and we will come back.
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Date of stay: October 2020Trip type: Travelled with friends
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Response from Malmaison Birmingham, Other at Malmaison Birmingham
Responded 29 Oct 2020
Dear BogDinu Thank you so much for your kind comments regarding your recent visit, I am so pleased you enjoyed our 666 deal! i will pass on your comments to Abby in the Brasserie We look forward to welcoming you back to the hotel again soon Regards Emma & The team @ Mal
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Elliot B wrote a review Oct 2020
2 contributions
Me and my partner have stayed in Malmaison Birmingham many times before but this time it was a very disappointing experience. The first room we had smelt of damp, had dirt on the tiles in the bathroom and dirt on the wardrobe door. Our second room was better but not to the standard I would expect. The bed was soft making for a restless nights sleep combined with an ambience which was shabby and in need of refurbishment. As we sat down for breakfast the next morning we were served with pastries which could best be described as minuscule and clearly frozen following suit with a cooked breakfast which was tasteless and lacked individuality. It is such a shame that this hotel has gone downhill and until changes are made I would not recommend it and would instead say try hotel du vin.
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Date of stay: October 2020
Value
Rooms
Service
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Response from Malmaison Birmingham, Other at Malmaison Birmingham
Responded 29 Oct 2020
Dear Guest Thank you for your feedback regarding your recent visit to us, please accept my sincere apologies that this experience wasn't to the standard that you are used to at Malmaison Birmingham. I will pass on your comments to the team in maintenance as this has been one of our main objectives since reopening to maintain the level of standard in our bedrooms. I hope we have the opportunity to turn this around for you in the future Regards Emma & The team @ Mal
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PRICE RANGE
US$94 - US$206 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
malmaison birmingham hotel birmingham, malmaison hotel birmingham, birmingham malmaison hotel
LOCATION
United KingdomEnglandWest MidlandsBirminghamLadywood
NUMBER OF ROOMS
193
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Frequently Asked Questions about Malmaison Birmingham
Which popular attractions are close to Malmaison Birmingham?
Nearby attractions include Whistle Punks Axe Throwing (0.4 km), Karaoke Box (0.5 km), and Birmingham Hippodrome (0.5 km).
What are some of the property amenities at Malmaison Birmingham?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Malmaison Birmingham?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Malmaison Birmingham?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
Is parking available at Malmaison Birmingham?
Yes, paid public parking nearby and paid public parking on-site are available to guests.
What are some restaurants close to Malmaison Birmingham?
Conveniently located restaurants include @pizza, Grand Central Kitchen Birmingham, and Tapas Revolution Birmingham.
Are there opportunities to exercise at Malmaison Birmingham?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Malmaison Birmingham?
Yes, dry cleaning and laundry service are offered to guests.
Does Malmaison Birmingham offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Malmaison Birmingham?
Many travellers enjoy visiting Birmingham Back to Backs (0.5 km), Steelhouse Lane Lock-up (0.9 km), and Soho House (2.9 km).