I booked this hotel in advance because I am a legal and had to be in Birmingham Crown Court for a couple of days. An hour before check in a Lady calls to inform me I must have a letter from my employer identifying me and the reason for my travel. OK so we all support covid rules etc but really this should have been flagged up BEFORE booking. Yes they know if they did so no one would book. I stay in hotels all the time and no one has asked for a letter. The problem is that she was arrogant and genuinely could not care a less. No letter no stay. I asked her to call the company or email them for confirmation. Noway not her job letter or no stay. I told her I would ensure that all the companies I worked for were made aeawre never to book the Copthorne Hotel again. She said thats really no problem at all. She then informed Booking.Com that my card had been declined. IF YOU ARE A BUSINESS TRAVELLER AND ARE BUSY AND YOUR CO IS REMOTE WORKING AND YOU CANNOT GET A LETTER WITHIN ONE HOUR THEN DO NOT BOOK THIS HOTEL. INFACT NEVER BOOK IT AGAIN. I will ensure that all my companies never book this hotel again and goodbye arrogant customer services. PS Can you tell that I am annoyed ??…
I really appreciated Edwin the housekeeping guy.He is very active when even i need something.,he is always there to help . Every staff is nice there. Good area of gym and swimming pool as well. Thank you .
This hotel is in a perfect location for Birmingham city centre, within minutes of walking you can reach the station, broad st or the bull ring. Our room was perfectly sufficient for what we needed and even had a bath. I'd recommend this hotel for anyone looking for a city break.
After seeing the previous post about the Copthorne lacking in Covid response i felt i had to put things right with a review of my own. I regularly use this hotel as a base whilst i carry out my acoustic work at sites around the Midlands. I've stayed here 3 or 4 times since they re-opened in September and have felt safe on every occasion. From my experience the staff wear face masks at all times and there are sanitiser dispensers everywhere, notably outside the lift on every floor which is very useful as the lift is where i feel most at risk. Sanitiser is again provided in your room and the one way systems are simple to follow. Please continue to provide these services as it takes some of the stress out of working in an area of the country where coronavirus levels are high.
Excellent value. The room was very clean, with a great city view of the building work, offices etc. Although the work did start at 7am!! The hotel has plenty of hand sanitiser etc. and even a little personal bottle in the room. The staff were lovely. Breakfast was £10 and cooked to order. Had dinner at Dishoom a few steps away - excellent Indian restaurant. The only downside? The idiots who thought it was okay to flout the rules about wearing masks and using sanitiser when wandering around the hotel. Sadly, that was the vast majority of guests, at a time when Birmingham has a high number of cases and rising. Massively irresponsible but not the hotel's fault. Wouldn't hesitate to stay again and hope for better fellow guests next time!