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Crowne Plaza Birmingham City Centre

Holliday Street Central Square, Birmingham B1 1HH England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (602)
Room & Suite (158)
Videos (1)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 13/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza Birmingham City Centre
Updated 13/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#34 of 127 hotels in Birmingham
Travellers' Choice
The Crowne Plaza Birmingham City is a 4 star deluxe property, conveniently located in the heart of Birmingham City Centre. Birmingham New Street Station, The ICC, NIA and new shopping developments are just a short walk away. Events coming soon-Cirque Du Soleil and Dancing on Ice. The hotel has 312 spacious bedrooms with a variety of amenities including en suite facilities, air conditioning, in room dining, satellite TV and refreshment making facilities as standard.A range of flexible food and beverage options are available to guests in our vibrant, contemporary B1 Bar and Restaurant and 24 hour room service, all of which offer creative menus with healthy options to suit all tastes. Overall, the Crowne Plaza Birmingham City offers great quality accommodation and facilities with service to match - we guarantee an enjoyable experience to all our guests!
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Full view
Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Evening entertainment
Nightclub / DJ
Taxi service
Business Centre with Internet Access
Secured parking
Paid wifi
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Non-smoking hotel
Shared lounge / TV area
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Flatscreen TV
Room types
Non-smoking rooms
Good to know
Languages Spoken
English, Russian, Chinese, Hungarian and 1 more
2551Reviews43Q+A100Room tips
Traveller rating
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  • English
Popular mentions
Chris&Anthony wrote a review Jan 2021
London, United Kingdom385 contributions77 helpful votes
Awesome customer service from the staff at the Crowne Plaza Birmingham City Centre, just fantastic, welcoming, professional and efficient; constantly smiling and always with a friendly word and two which was especially appreciated at the time of my stay during the third pandemic lockdown; special mention goes to Maria and Alisa who made my stay memorable for all the right reasons, both are a credit to the hotel. Covid 19 protocols and precautions were excellent, had no issues and felt very safe. The room provided you with almost everything that you would require during your stay; lovely bed, crisp linen, brilliant duvet and pillows, a comfy chair, well-lit desk space, good Wi-F, the bathroom with separate bath and shower with very good water pressure, fluffy towels and bathrobes; a relaxing and restful place to stay with little noise and as I have said truly outstanding staff. Room service breakfast was lovely, the cooked breakfast arrived hot, all the ingredients were of high quality and prepared exceptionally well, although akin too many hotels the coffee was awful. However, not all is pleasing, the hotel does require some refurbishment, the evidence for this includes the peeling paint on the room desk, the faded fabric on the chair, worn carpets but most annoying was the television, dated now, missing free view channels, not easy to watch and in an executive room I would expect to find a coffee pod machine. Overall a good hotel yet needs a little bit of tender loving care at the moment.
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Date of stay: January 2021
Trip type: Travelled on business
Billy wrote a review Nov 2020
1 contribution
I stayed here for a week with my 8 year old daughter. I was a little wary of the hotel at first with it being a corporate chain but since I walked through the doors the staff made it feel like I was travelling from home to home. It was a lot quieter than usual especially with the current climate (Covid-19) but to me that didn't matter and the hotel itself was spotlessly clean. The only thing that lets this hotel down is the price of the car park. Every single member of staff during my stay were amazing but the names I did manage to get hold of were Sylwia, Helena, Jaspal, Gemma and Alise, I want to take them all for making my stay that little bit more special. Look forward to seeing you all again :)
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Date of stay: October 2020
Sleep Quality
Room Tip: Floor 9, room 218 was great .
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Dutchsal wrote a review Oct 2020
Derby, United Kingdom9 contributions7 helpful votes
Stayed Sunday night with my 15 year old son as a birthday treat with shopping and dinner in Birmingham. I emailed the hotel before our visit to request a twin room and mentioned it was my sons birthday. From the moment we checked in to being offered a free drink each, birthday card and a special chocolate brownie with chocolate written happy birthday on the plate, the staff were a credit to the hotel and made our stay a memorable one. Very comfy beds, lovely breakfast and excellent COVID safety throughout. Would 100% recommend staying here, well done Crowne Plaza Birmingham City Centre
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Date of stay: October 2020Trip type: Travelled with family
Response from Alise Bogomolova, Owner at Crowne Plaza Birmingham City Centre
Responded 2 Nov 2020
Dear Dutchsal, Thank you for your visit to Crowne Plaza Birmingham City Centre and taking your time to leave your review on here about your experience. We are delighted to see that we have made the stay memorable for you and your son during these challenging times! Looking forward to welcome you back again! Kind Regards Alise Bogomolova Front of House Manager alise.bogomolova@cpbhamcity.com
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doratheexplorer wrote a review Oct 2020
4 contributions8 helpful votes
Hotel was very clean and have implemented social distancing very well, breakfast was excellent Sharon and Jess specifically were very attentive and provided an excellent service, they also helped me with any needs I had with my baby. Jaspal was also very accommodating and friendly. Only downside was very noisy neighbours reception staff did try to sort out the problem immediately however the noise persisted didn’t help with a baby that kept waking up during the night. Phone in room wasn’t working so had to keep going down to reception with any needs, problem couldn’t be sorted as issue was with the line.
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Date of stay: October 2020Trip type: Travelled with family
1 Helpful vote
Flis wrote a review Oct 2020
Leicester, United Kingdom2 contributions
Lovely stay at Crowne Plaza City Centre. Staff were all very friendly and helpful if we had any questions. The breakfast was very tasty and freshly cooked as ordered. The location of this hotel is just perfect, walking distance to shops, bars and restaurants. Would highly recommend and will be back soon! 👌
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Date of stay: October 2020Trip type: Travelled with friends
US$92 - US$216 (Based on Average Rates for a Standard Room)
crowne plaza birmingham city centre hotel birmingham, birmingham crowne plaza
United KingdomEnglandWest MidlandsBirminghamLadywood
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Frequently Asked Questions about Crowne Plaza Birmingham City Centre
Which popular attractions are close to Crowne Plaza Birmingham City Centre?
Nearby attractions include Karaoke Box (0.3 km), Coffin Works (0.5 km), and Symphony Hall (0.3 km).
What are some of the property amenities at Crowne Plaza Birmingham City Centre?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Crowne Plaza Birmingham City Centre?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Crowne Plaza Birmingham City Centre?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Crowne Plaza Birmingham City Centre?
Yes, paid public parking nearby and secured parking are available to guests.
What are some restaurants close to Crowne Plaza Birmingham City Centre?
Conveniently located restaurants include Grand Central Kitchen Birmingham, Tapas Revolution Birmingham, and Adam's.
Are there opportunities to exercise at Crowne Plaza Birmingham City Centre?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Crowne Plaza Birmingham City Centre?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza Birmingham City Centre offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crowne Plaza Birmingham City Centre?
The staff speaks multiple languages, including English, Russian, Chinese, Portuguese, and Hungarian.