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Pentahotel Birmingham

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Ernest Street Holloway Head, Birmingham B1 1NS England
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Expedia.com
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US$102
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (518)
360
Panoramas (18)
Dining (96)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 08/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Pentahotel Birmingham
Updated 08/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#35 of 127 hotels in Birmingham
Location
Cleanliness
Service
Value
Important information on limited service Due to the current coronavirus (COVID-19) situation, we are experiencing temporary limitation of our service in some destinations. Please keep up with the latest information provided on our website. For your own health and safety, we continue to closely monitor the situation, following guidelines from the World Health Organisation and local health authorities. Thank you very much for your understanding. - We're less than a mile from the city centre, but a million miles away from the usual. Ladies and gentlemen, boys and girls, welcome to the pentahotel Birmingham. Just the tonic for the weary traveller, or the visitor who's rearing to go. Perfectly positioned to jump-start your visit to England's Second City. In fact pentahotel is much like Birmingham itself: relaxed, confident in its unique personality and right in the middle of it all!
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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Highchairs available
Taxi service
Conference facilities
Meeting rooms
Secured parking
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Kids' meals
Outdoor dining area
Wine / champagne
24-hour security
Outdoor fireplace
Outdoor furniture
Shared lounge / TV area
Sun terrace
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Desk
Housekeeping
Interconnected rooms available
Room service
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Seating area
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Mid-range
Languages Spoken
English, French, Spanish, Czech and 6 more
3,400Reviews46Q+A100Room tips
Traveller rating
  • 1,528
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  • 446
  • 173
  • 108
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Popular mentions
lblace wrote a review Aug 2020
Nottingham, United Kingdom71 contributions44 helpful votes
I liked this hotel immediately upon entering it - even before the excellent service we received. The lobby & bar decor and atmosphere is very cool and laidback with great vibes. The staff were friendly and very responsive. Karen and Harry in particular were brilliant - thank you! We had a plumbing issue with the sink upon arrival and were immediately moved to another room (they couldn’t enter the room to fix it due to Covid-19 policies), and were offered complimentary drinks for the trouble - which they didn’t need to do, but we appreciated the gesture. Some other guests were a bit noisy at night - shouting & doors slamming - the hotel can’t control the former, but could improve the latter (slow-closure doors perhaps??), but that’s the only improvement I can think of. Would totally stay again when next in Birmingham.
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Date of stay: August 2020Trip type: Travelled as a couple
1 Helpful vote
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Response from Sabrina Kelly, General Manager at Pentahotel Birmingham
Responded 7 Sep 2020
Dear valued guest, Thanks for taking the time to let us know that you enjoyed your stay at pentahotels Birmingham. It is always nice to hear that we are doing things the right way! I hope that we will see you back with us very soon. Very best regards Sabrina
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Tobimariehitchens wrote a review Jul 2020
United Kingdom4 contributions1 helpful vote
Just will like to mention few stuff about pentahotels Birmingham best place to go the staff super great, Vincent and Miguel very lovely people 101% understanding both make our stay super. can’t wait to come back to Birmingham 5 Star baby... Made my stay so amazing it’s the best stay I’ve had @maddielee.bs - Instagram @maddisonleebs - twitter
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Date of stay: July 2020Trip type: Travelled on business
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Response from Sabrina Kelly, General Manager at Pentahotel Birmingham
Responded 14 Jul 2020
Dear valued guest, Thanks for taking the time to let us know that you enjoyed your stay at pentahotels Birmingham. It is always nice to hear that we are doing things the right way! I hope that we will see you back with us very soon. Very best regards Sabrina
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JoannaLee wrote a review Jun 2020
Milton Ernest, United Kingdom1 contribution
Under COVID-19 pandemic, the Hotel made me feel safe, during my stay the hotel maintained safe distancing for guests. Hotel staff are very friendly and helpful. The room was nice and clean, however, because of the pandemic the hotel room service cannot come into the room for cleaning and change bed sheets etc. but the hotel will provide new clean one, once a week. The towels will leave at the doorway every two days. Brilliant service recommended!
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Date of stay: June 2020Trip type: Travelled on business
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Response from Karen Mcadams, Guest Services / Front Office at Pentahotel Birmingham
Responded 14 Jul 2020
Dear Valued guest, Thank you for taking the time to share your experience of your stay with us here at Pentahotel Birmingham. It was really good to hear that you enjoyed your stay with us, the team and I are always thankful of hearing that we have got things right! I hope that we will see you back again soon! Very best regards, Sabrina
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rob h wrote a review Jun 2020
Exeter, United Kingdom1 contribution
The staff has been above and beyond. Always smiling and warming after I've had a hard long day as a key worker during Covid-19. The staff has made my stay here the most memorable and I will definitely be coming back! I would highly highly recommend! Thank you to the staff for everything! A great memory of being in Birmingham!
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Date of stay: June 2020
Value
Cleanliness
Service
Trip type: Travelled on business
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Response from Sabrina Kelly, General Manager at Pentahotel Birmingham
Responded 14 Jul 2020
Dear Traveller, Thanks for the kind words here on TripAdvisor. pentahotels are new to the market & we are really excited about the changes that we are making & the positive feedback we are receiving. I hope that you will continue to support the brand & that we will see you back again soon. Very best regards Sabrina
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cjm24 wrote a review May 2020
Wolverhampton1,205 contributions114 helpful votes
+1
I’ve stayed at several Penta Hotels before on numerous occasions, so I know the general brand layout and the services they are supposed to offer. This was probably the poorest and most disappointing stay to date. I checked in on what seemed to be a busy Saturday afternoon at the end of February, well I say busy, judging by the queue and the time it took to check me in. The first thing I noticed was there was no draught lager on. This was very disappointing, especially when I had been looking forward to a few cold pints after a tough week at work. It was Saturday, the busiest day of the week and both draught lagers were off for the entirety of my stay. As bottles are £5 each for only 330ml, in essence it cost me £10 a pint! Takes away the novelty element of the 24 hour bar too. 24 hour bottle bar. Poor management or a way of increasing turnover? I asked the staff but they didn’t seem concerned about it. The room was ok, but the television wasn’t tuned in at all and it took me a while to tune it in, and even then the free movies etc weren’t on offer either. The Hotel is also supposed to offer 24 hour food & room service. I went to the bar at 1.30am and asked if I could order a pizza to take back to my room. To be greeted with the following responses is not great customer service “You’re the fourth person that’s asked. The Chef has closed the kitchen” No sincere apology or explanation. No 24 hour room service. Although I was fairly late to bed, (had to wait for an Uber Eats delivery instead), I thought I’d be able to sleep in a bit. No chance at all of a lie-in on a Sunday morning. All I could hear was cleaners on the floor outside my room from about 8am. This, defeats the object of the normal checkout time of Midday, and late checkout of 3pm for a Sunday! As I couldn’t sleep, I ventured down for breakfast. It was poor. The cooked breakfast choice on offer was limited and not replenished. It wasn’t very tasty either, and the orange juice was horrible. To summarise, I expected a lot more from my Penta stay, especially when I’d spent the rather hefty amount of £105 to stay there. It’s a lot of money for what was a sub standard stay.
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Date of stay: February 2020Trip type: Travelled with friends
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Response from Karen Mcadams, Guest Services / Front Office at Pentahotel Birmingham
Responded 22 Jul 2020
Dear valued guest, Thank you for taking the time to review our hotel and I would like to apologize for the issues you experienced during your stay. Our dedicated team take pride in working to ensure our guests enjoy their experience of our hotel and I will highlight your comments with our staff to ensure we improve our service. Please be assured we take all feedback on board and we do hope we can welcome you back to our hotel again soon. Very best regards Sabrina
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Previous
PRICE RANGE
US$73 - US$158 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ramada encore birmingham city hotel birmingham
FORMERLY KNOWN AS
pentahotel Birmingham
LOCATION
United KingdomEnglandWest MidlandsBirminghamLadywood
NUMBER OF ROOMS
131
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Frequently Asked Questions about Pentahotel Birmingham
Which popular attractions are close to Pentahotel Birmingham?
Nearby attractions include Birmingham Back to Backs (0.3 km), Whistle Punks Axe Throwing (0.2 km), and Birmingham Hippodrome (0.3 km).
What are some of the property amenities at Pentahotel Birmingham?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Pentahotel Birmingham?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at Pentahotel Birmingham?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Pentahotel Birmingham?
Yes, paid private parking on-site, secured parking, and street parking are available to guests.
What are some restaurants close to Pentahotel Birmingham?
Conveniently located restaurants include @Pizza, Tapas Revolution Birmingham, and BA-HA.
Are there opportunities to exercise at Pentahotel Birmingham?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Pentahotel Birmingham?
Yes, dry cleaning and laundry service are offered to guests.
Does Pentahotel Birmingham offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at Pentahotel Birmingham?
The staff speaks multiple languages, including English, Spanish, French, German, Portuguese, Polish, and Dutch.