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When looking at the previous comments - I can only assume that the people leaving bad reviews that accuse the guys that run this hotel of being deceitful or 'stealing' - must be stupid.
Every time a hotel is booked through Booking.com - there is...More
OK - so hands up to start with. We booked Grainger apartment months ago for the Great North run weekend. we paid a premium with a non-cancellation policy (through Bokings.com). Then, following injury - we had to cancel. The customer service that i encountered was...More
Response from GraingerA1, General Manager at Grainger ApartmentsResponded 3 weeks ago
We are really concerned with the inconvenience caused during your cancellation procedure. According to terms and conditions, you cancelled the booking which was non-refundable and it was known to you months after making a booking. We never told or assured you that we would...More
I booked an apartment through Booking.com with free cancellation and I have canceled it within the permitted time, but so far i have not received my deposit that (Grainger Apartment) charged me which is (500 £).
And then booking.com contact (grainger Apartment) and they said...More
Booked for a business trip to Newcastle next year, with colleagues on the strict understanding that no deposit was required.
Very surprised to find a random £249 taken/stolen from my current account with no prior notification. Upon enquiry, the 'Manager' stated it was because they...More
2 Thank neil8873
Response from GraingerA1, Manager at Grainger ApartmentsResponded 4 weeks ago
It was never the case and the guest was told that money was taken mistakenly and have already been refunded into his account. We also told the guest that his refund would be in his account within three to five working days. However, we are...More
I had a fantastic experience at Grainger Apartments! I was initially scared after reading some negative reviews on here, but my experience was quite the opposite. I had booked the apartments for 7 of my friends to celebrate my birthday. The manager was extremely helpful...More