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Traveller (6)
Room & Suite (8)
8 Grainger Apartments Westgate Road, Newcastle upon Tyne NE4 9BJ England See on map
Free Internet
3 Star accommodation
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Reviews (26)
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1 - 5 of 26 reviews
Reviewed 3 weeks ago

When looking at the previous comments - I can only assume that the people leaving bad reviews that accuse the guys that run this hotel of being deceitful or 'stealing' - must be stupid. Every time a hotel is booked through Booking.com - there is...More

Thank mattjs194
Reviewed 3 weeks ago

OK - so hands up to start with. We booked Grainger apartment months ago for the Great North run weekend. we paid a premium with a non-cancellation policy (through Bokings.com). Then, following injury - we had to cancel. The customer service that i encountered was...More

Thank Nomad314381
Response from GraingerA1, General Manager at Grainger ApartmentsResponded 3 weeks ago

Hi, We are really concerned with the inconvenience caused during your cancellation procedure. According to terms and conditions, you cancelled the booking which was non-refundable and it was known to you months after making a booking. We never told or assured you that we would...More

Reviewed 4 weeks ago via mobile

I booked an apartment through Booking.com with free cancellation and I have canceled it within the permitted time, but so far i have not received my deposit that (Grainger Apartment) charged me which is (500 £). And then booking.com contact (grainger Apartment) and they said...More

1  Thank Meshary A
Reviewed 4 weeks ago

Booked for a business trip to Newcastle next year, with colleagues on the strict understanding that no deposit was required. Very surprised to find a random £249 taken/stolen from my current account with no prior notification. Upon enquiry, the 'Manager' stated it was because they...More

2  Thank neil8873
Response from GraingerA1, Manager at Grainger ApartmentsResponded 4 weeks ago

It was never the case and the guest was told that money was taken mistakenly and have already been refunded into his account. We also told the guest that his refund would be in his account within three to five working days. However, we are...More

Reviewed 4 July 2018

I had a fantastic experience at Grainger Apartments! I was initially scared after reading some negative reviews on here, but my experience was quite the opposite. I had booked the apartments for 7 of my friends to celebrate my birthday. The manager was extremely helpful...More

Thank orawle
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Hotel class
Hotel Amenities
Free Internet
Refrigerator in room
Room types
Hotel class
Room types
Price range
US$52 - US$270 (Based on Average Rates for a Standard Room)
United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Hotel class
Room types
Price range
US$52 - US$270 (Based on Average Rates for a Standard Room)
United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Traveller (6)
Room & Suite (8)
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1 September 2018|
Response from MumtazAliM2 | Reviewed this property |
free parking reserved for guests
Room Tips
"Don't book here"
31 May 2018
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