We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Best Western Plus Stoke-On-Trent Moat House

Traveller (228)
Room & Suite (60)
Traveller (228)
Room & Suite (60)
Dining (3)
Overview
Etruria Hall Festival Way, Stoke-on-Trent ST1 5BQ England See on map
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star accommodation
{"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"]}}
Rooms
23 Dec24 Dec
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 11 partner sites to see rooms from US$33.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Stoke-on-Trent hotels with availability
{"BOOKING_FEATURES": ["META_ABSOLUTE_PRICING","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","SHOW_DISCLAIMER_ASTERISK","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "1ce38e228c754102a82abf464135ce47", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":192860,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[32458195],"additionalContentIds":[],"pollCount":0,"checkin":{"day":23,"month":12,"year":2018},"checkout":{"day":24,"month":12,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":42,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"1ce38e228c754102a82abf464135ce47","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":69,"lowestMetaPrice":33,"additionalPartner":false,"highestMetaPriceDisplay":69,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":null,"highestMetaPrice":69,"lowestMetaPrice":33,"highestMetaPriceDisplay":69,"hotelName":"Best Western Plus Stoke-On-Trent Moat House","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjFjZTM4ZTIyOGM3NTQxMDJhODJhYmY0NjQxMzVjZTQ3IiwiQUlLIjoiNzU4MGEzYTk2MjA2NGRhM2I5ZWFjNTE4ZTZjNzYyOTIifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "23/12/2018", "checkOut": "24/12/2018", "lowestPrice": "US$33", "hasDates": true, "hacComplete": true, "contentIdMappings": {"32458195":"BookingCom"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": false, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"},"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"]}}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{},"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"]}}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"},"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","moduleList":[]}}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (1,693)
Filter reviews
1,671 results
Traveller rating
667
542
271
109
82
Traveller type
Time of year
LanguageEnglish
More languages
667
542
271
109
82
Show reviews that mention
All reviews alton towers bunk beds retail park swimming pool pizza hut lovely hotel water world family room executive room steam room christmas party large hotel leisure facilities leisure club festival park toby carvery reception staff
FilterEnglish
Updating list...
1 - 5 of 1,671 reviews
Reviewed yesterday via mobile

Went here sat night 8th dec for our groups xmas party. It cost £40 per head for 3 coarse meal and disco. On arrival we struggled to get to the bar there were so many people and not enough staff serving. The starter was soup...More

Date of stay: December 2018
Thank petrol2
Reviewed 2 days ago via mobile

Went here with friends yesterday, massive disappointment. We booked afternoon tea at £17 per head. It consisted of 3 finger sandwiches, a scone, a tiny mince pie and 4 tiny cakes (3cm each) each and a pot of tea. I have been to a few...More

Date of stay: December 2018
Thank simonrE1023OX
Response from Clare F, General Manager at Best Western Plus Stoke-On-Trent Moat HouseResponded yesterday

Hi Simon Oh Dear this is not good, I don't think we thought you were from the Borrowers! Seriously I am sorry you and your friends didn't have a great afternoon tea with us, its not the usual feedback we get..... It is a shame...More

Reviewed 4 days ago

Wanted a place to stay during a rushed visit to my mother in law in hospital travelling over 700 miles in a weekend. Arrived at hotel and realised there were huge parties having their Xmas party there. The music was so loud we could hear...More

Review collected in partnership with Best Western
Date of stay: December 2018
Thank Jeannette M
Response from Clare F, Guest Relations Manager at Best Western Plus Stoke-On-Trent Moat HouseResponded 3 days ago

Oh dear Janette Not a great review we are sorry you didn’t have a great stay with us. We have lots of Christmas parties in December. Janette we did our utmost to accommodate you and as you were still unhappy you were given a full...More

Reviewed 1 week ago via mobile

You have everything you need here. Good bedroom with comfy beds. Food is very good. Swimming pool and spa is free. We had a nice chill time here. Easy to find and good parking . The cleaning team have been well trained. We had a...More

Date of stay: September 2018
Thank A3303XQpaulh
Response from Clare F, Manager at Best Western Plus Stoke-On-Trent Moat HouseResponded 1 week ago

Dear A3303Xpaulh Thanks for a great review and we hope to welcome you back again soon. Kind regards Edwina

Reviewed 2 weeks ago

Stayed in hotel recently as had booked tickets to Alton Towers waterpark & wanted somewhere not too far away with a pool to stay (approx 40 minute drive). Hotel was in great location & in walking distance to town, restaurants & leisure complex with bowling...More

Date of stay: November 2018
Thank Karen B
Response from Clare F, Manager at Best Western Plus Stoke-On-Trent Moat HouseResponded 2 weeks ago

Dear Karen B Thank you so much for your review and I'm pleased to hear you enjoyed your stay with us. I'm sorry we didn't fix your safe during your stay with us, I will look into this. I hope you will visit us again...More

View more reviews
About
Description
The BEST WESTERN Stoke-on-Trent Moat House Hotel offers comfort and convenience, just 5 miles off the M6 Motorway and within 10 minutes of Stoke's town centre. Ideally placed for a family break, the hotel More is close to Alton towers, while Waterworld is within walking distance. Bowling and the cinema can be enjoyed nearby too! As for more relaxing, grown up places of interest, Trentham gardens and a scenic canal can be reached in a matter of minutes! Our onsite leisure club means you can relax without leaving the hotel. And did we mention that this hotel is proud holder of BEST WESTERN's 2010 'Hotel with personality' award? So you'll be sure to receive a warm welcome! Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Room Service
Free Parking
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Air Conditioning
Banquet Room
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Sauna
Self-Serve Laundry
Wheelchair Access
Beachfront
Breakfast included
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
147
Price range
US$44 - US$153 (Based on Average Rates for a Standard Room)
Formerly known as
Best Western Plus Stoke-On-Trent Hanley Moat House Hotel
Also Known As
Best Western Stoke-On-Trent Moat House Hotel Stoke-On-Trent
,
Stoke-On-Trent Best Western
Location
United Kingdom > England > Staffordshire > Stoke-on-Trent
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
147
Price range
US$44 - US$153 (Based on Average Rates for a Standard Room)
Formerly known as
Best Western Plus Stoke-On-Trent Hanley Moat House Hotel
Also Known As
Best Western Stoke-On-Trent Moat House Hotel Stoke-On-Trent
,
Stoke-On-Trent Best Western
Location
United Kingdom > England > Staffordshire > Stoke-on-Trent
Photos
Traveller (228)
Room & Suite (60)
Dining (3)
Pool & Beach (1)
Business Centre & Event Rooms (1)
Nearby
Nearby HotelsSee all 12 nearby hotels
Premier Inn Stoke-On-Trent (Hanley) Hotel
843 reviews
.71 km away
Quality Hotel
1,358 reviews
1.08 km away
Wheatsheaf Hotel
1 review
1.15 km away
George Hotel
309 reviews
2.05 km away
Nearby RestaurantsSee all 594 nearby restaurants
Brewers Fayre Hanley
449 reviews
.73 km away
Papa John's Pizza
12 reviews
.47 km away
Tesco Extra
18 reviews
.80 km away
The Holy Inadequate Ltd
87 reviews
.76 km away
Nearby AttractionsSee all 219 nearby attractions
Dudson Museum
43 reviews
1.16 km away
Genting Casino Stoke
102 reviews
.76 km away
Mitchell Arts Centre
22 reviews
1.16 km away
Mart's Brewhouse & Tap
8 reviews
1.24 km away
Questions & Answers
Ask a question
Jessica R
14 September 2018|
AnswerShow all 2 answers
Response from Dellybelly70 | Reviewed this property |
No it doesn’t
0
Votes
j0lube
31 August 2018|
Answer
Response from Dellybelly70 | Reviewed this property |
Sorry I can’t answer that as we didn’t get the bus.
0
Votes
Chris J
14 July 2018|
Answer
Response from Clare F | Property representative |
Hi Yes we do if you email Stephanie dot seymour at bwstoke co uk please replace the at with the symbol at we are unable to send links on TripAdvisor she will be able to give you all the info you require thanks Clare
0
Votes
Room Tips
"Room 118 is far away from the function rooms, but overlooks the entrance plaza."
DerpyQuark
5 Nov 2018
Read review
"This hotel provide comfortable rooms with good bedding"
Dominic006
28 Oct 2018
Read review
"Don't bother!"
Mrs_Rob1984
27 Aug 2018
Read review
"Make sure you ask for a/c in the summer"
rupertmainwaring
9 Jul 2018
Read review
Show More 
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing