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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#22 of 47 hotels in Oxford
Location
Cleanliness
Service
Value
Travellers' Choice
Located in Oxford's city center, our hotel is a landmark building with elegance and charm featuring Alice Restaurant which offers an exciting experience, serving mouthwatering dishes prepared by our highly skilled chefs. Our hotel has played host to prime ministers and presidents, and our renowned Morse Bar is instantly recognizable as the watering hole of Colin Dexter's world-famous detective, Inspector Morse.
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Property amenities
Free High Speed Internet (WiFi)
Fitness / spa changing rooms
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Conference facilities
Banquet room
Spa
Wifi
Sauna
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Meeting rooms
Massage
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Housekeeping
Room service
Safe
Telephone
VIP room facilities
Iron
Flatscreen TV
Wake-up service / alarm clock
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Centrally Located
Languages Spoken
English, French, Russian, Spanish and 5 more
Location
Full view
100Great for walkers
Grade: 100 out of 100
231Restaurantswithin 0.5 km
129Attractionswithin 0.5 km
Contact
Beaumont St, Oxford OX1 2LN England
Getting there
Car HireSee all Oxford car hire
260Reviews0Q+A29Room tips
Reviews
Traveller rating
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Most Recent
We stayed at the hotel at the weekend of 25/26 June and experienced the best guest service we have probably ever encountered from Ms Kristi Gjoni, one of the Guest Service Representatives. Kristi went well beyond the call of duty in seeking to locate an item that we had forgotten in our room, leaving no stone unturned! We were hugely impressed and will certainly be returning to the Randolph Hotel. Having previously stayed in other hotels in Oxford, after experiencing the superb guest service from Kristi, we will now be making the Randolph our first choice!
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Date of stay: June 2022
Value
Rooms
Service
Helpful
This is a really classic hotel in Oxford and so one would expect high quality accommodation. Unfortunately it does not live up to expensive expectations. Rooms are clean, which is good, but they are small and there is a heavy duvet (no sheets) and poor quality pillows. The breakfast is incredibly limited (though at £20 not too expensive) I paid £484 for a single delux room. Had it been half the price it would have been reasonable value. Very disappointing
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Date of stay: June 2022Trip type: Travelled on business
Helpful
Response from Philip Lewis, General Manager at The Randolph Hotel, by Graduate Hotels
Responded 2 days ago
Many thanks for your review. I'm sorry you were in one of our modest sized rooms. We do have several different room types and would recommend our deluxe rooms next time which are very spacious. The Grand Prix at Silverstone was on over the weekend hence the price increase across the city. We currently have a 25% discount through our website for the summer which also comes with complimentary breakfast. I'm sorry this trip didn't tick all the boxes but hopefully you will give us a second chance. Best regards.
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Our family has stayed here multiple times for student drop off, visiting and will gain for a degree ceremony. The location, facility, rooms, etc. are all top notch, but what really sets this place apart are the people, from the doormen and bell staff to the front desk, to the bar and restaurant. We've had both a health issue while staying and business needs (a private place to host a webinar) and both times the assistance was proactive thorough and beyond expectations. Jane and Abbie especially deserve to be singled out. I couldn't recommend this hotel more.
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Date of stay: June 2022
Rooms
Location
Service
Helpful
Response from Philip Lewis, General Manager at The Randolph Hotel, by Graduate Hotels
Responded 3 days ago
I was delighted to read your review, thank you so much for your kind comments. Reviews like yours really give the team a lift and spur them on to deliver even better results next time. Thanks you for your time and for sharing this review on Trip Advisor. Please come and see us again soon.
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If someone is disabled - then think again. My wife, and I together with some friends went there for a drink. My wife is wheelchair bound. The only - and very poor - solution to getting her up several steep steps at the entrance was staff laying out a portable ramp which made access very difficult and hazardous As this hotel was refurbished only a couple of years or so ago a level entry disabled access appears to have forgotten about
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Date of stay: June 2022
Service
Helpful
Response from Philip Lewis, General Manager at The Randolph Hotel, by Graduate Hotels
Responded 3 days ago
Thank you for your review and comments regarding the accessibility of the hotel. We did apply for an electric lift for the front steps but due to the property being listed we were refused permission. We are now looking for an alternative solution to the problem and think the rear entrance to the ballroom may work. Not ideal but better than the temporary ramp.
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If you are planning to visit the magjhopr sites in Oxford, this is agreat hotel to saty in. Excellent location, very beautiful hotel and staff are really nice and accommodating. We would definitely stay there again.
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Philip Lewis, General Manager at The Randolph Hotel, by Graduate Hotels
Responded 3 days ago
Thank you for the lovely review. I was pleased you enjoyed your stay and look forward to welcoming you back in the future.
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Fantastic position in Oxford, clean rooms with friendly staff. However the breakfast was shambolic and the food was probably the worst I’ve ever had in any hotel. The tables were so close together it was difficult to get in or out of your seat. The Morse bar could be great, but getting a drink was difficult, Don’t go in there if your thirsty. If your on the fourth floor there is only one tiny lift and you share it with the cleaning staff. Very poor TV selection. It’s a shame, with some attention to detail this hotel could be great.
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Philip Lewis, General Manager at The Randolph Hotel, by Graduate Hotels
Responded 3 days ago
Thank you for your generous review. I was pleased that the majority of your stay was a positive one, but I send my apologies for the elements that let us down. I am pleased to say that with each passing week we make improvements in the service and quality for our valued guests. Take care and come and see us again soon.
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We enjoyed afternoon tea and an overnight stay as a special birthday celebration. The service we received was excellent and we were very comfortable throughout. A shortage of staff at breakfast meant delays in receiving our hot drinks but the food itself was wonderful.
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Philip Lewis, General Manager at The Randolph Hotel, by Graduate Hotels
Responded 3 days ago
Thank you for taking the time to write such a lovely review. I was pleased to hear that you enjoyed your visit to the Randolph. We are aware that there are some elements of the hotel that need attention and I am pleased to say that we are addressing these on a daily basis. Take care and come and see us again soon. Best regards,
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I stayed in the Randolph during the April bank holiday weekend with my mum and sister for a night. The service in the hotel was brilliant, particularly from Billy. He made us feel very welcome and was a friendly and personable man. The room we stayed in was beautifully and traditionally decorated, and was clean. We enjoyed the Alice in wonderland theme in the hotel and restaurant and the decor of the hotel overall. Thank you!
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Date of stay: April 2022
Value
Location
Service
Helpful
Response from Philip Lewis, General Manager at The Randolph Hotel, by Graduate Hotels
Responded 3 days ago
Thank you so much for your review. It sounds like you got to experience the true Randolph hospitality. The team work hard to create a unique experience where guests can feel as they would have in the hey day of this beautiful old hotel. This building certainly has its unique quirks but in my opinion that's what makes the hotel so special. Please do come and see us again soon.
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Nice location, clean rooms but not a 5 star hotel anymore - trading on past glories. Was shocked when hotel staff left our door open after cleaning it, we came back to an open door. Reported this immediately to the front desk, they said they would make enquiries as to how this happened and get back to us. Unfortunately this never happened - on checkout (24h later) we asked if they had any update on the issue, the front of desk said they “hadn’t been able to get in touch with housekeeping”. Shocking service and you’d expect a lot better at the price point
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Date of stay: April 2022Trip type: Travelled as a couple
Helpful
Response from Philip Lewis, General Manager at The Randolph Hotel, by Graduate Hotels
Responded 3 days ago
Thank you for the review. Sincere apologies for the issue with your bedroom door. I have checked this with the maintenance team and we noticed that the door closer did not pull the door closed properly. This has now been fixed thanks to you raising it with us. Apologies that this was not explained or indeed fixed sooner.
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The hotel is the most charming and pretty place you can stay at. Also very central and has. Very nice atmosphere. The decor is to die for. Really very British but nice British. I salute the decorator.
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Philip Lewis, General Manager at The Randolph Hotel, by Graduate Hotels
Responded 3 days ago
Dear guest, thank you so much for this terrific review. I really appreciate the time you have taken to write about your experience. This means a lot to me and my team and spurs us on to do even better next time. Thanks for the recommendation. Best regards.
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PRICE RANGE
US$260 - US$446 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
macdonald randolph oxford, hotel macdonald randolph, randolph hotel oxford
LOCATION
United KingdomEnglandOxfordshireOxford
NUMBER OF ROOMS
151
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Claim Your Listing Frequently Asked Questions about The Randolph Hotel, by Graduate Hotels
Which popular attractions are close to The Randolph Hotel, by Graduate Hotels?
Nearby attractions include Escape Hunt Oxford (0.4 km), Bodleian Library (0.4 km), and Oxford Castle & Prison (0.4 km).
What are some of the property amenities at The Randolph Hotel, by Graduate Hotels?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at The Randolph Hotel, by Graduate Hotels?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to The Randolph Hotel, by Graduate Hotels?
Conveniently located restaurants include BBuona Pinsa Bar, Turtle Bay - Oxford, and O'Neill's.
Are there opportunities to exercise at The Randolph Hotel, by Graduate Hotels?
Yes, guests have access to a sauna and locker rooms available in the fitness centre during their stay.
Is The Randolph Hotel, by Graduate Hotels located near the city centre?
Yes, it is 0.4 km away from the centre of Oxford.
Are any cleaning services offered at The Randolph Hotel, by Graduate Hotels?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Randolph Hotel, by Graduate Hotels?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Randolph Hotel, by Graduate Hotels offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Randolph Hotel, by Graduate Hotels?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Japanese.
Are there any historical sites close to The Randolph Hotel, by Graduate Hotels?
Many travellers enjoy visiting Bodleian Library (0.4 km), Oxford Castle & Prison (0.4 km), and Christ Church (0.6 km).