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Shangri-La The Shard, London

Traveller (8031)
Westminster Suite Lounge
Room & Suite (1491)
Shangri-La The Shard, London
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About

5.0
#4 of 1,129 hotels in London
4.8 of 5 bubbles
Location
4.9 of 5 bubbles
Cleanliness
4.7 of 5 bubbles
Service
4.4 of 5 bubbles
Value
Feel an unparalleled connection at Shangri-La The Shard, London. Stay in the capital’s highest hotel, in one of the world’s most iconic buildings, whilst enjoying panoramic skyline views that connect you to the whole city. This is the only five-star luxury hotel in London Bridge, contrasting sleek modern style with the area’s rich historic character. Connect with the real London in our vibrant neighbourhood, balancing old and new, raw and refined, traditional and visionary. Explore nearby food destinations such as Borough Market and Bermondsey Street, and enrich your stay with our array of authentic London experiences. Staying in London Bridge lets you benefit from the most convenient transportation access, whether by foot, car, boat or rail. For leisure visits, we easily connect to all of London’s most famous landmarks, from Big Ben to St. Paul’s Cathedral and the Tower of London. For business, it’s a quick trip to the City and Canary Wharf.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Entertainment staff
Babysitting
Children's television networks
Wifi
Infinity pool
Pool with view
Indoor pool
Heated pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Outdoor dining area
Special diet menus
Wine / champagne
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bidet
Soundproof rooms
Bathrobes
Interconnected rooms available
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
On-demand films
Radio
iPod docking station
Walk-in shower
Whirlpool bathtub
Complimentary toiletries
Hair dryer
Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
City View
Great View
Languages Spoken
English, French, Russian, Spanish and 5 more
Hotel links
Special Offer:Exclusive Member Rate

Location

31 St Thomas Street, London SE1 9QU England
7,302Reviews233Q+A100Room tips

Reviews
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Detailed Reviews
Supersilkley wrote a review Sept 2020
Ilkley, United Kingdom31 contributions55 helpful votes
5.0 of 5 bubbles
Hotel & staff outstanding but very disappointed with Gong Bar.
We got engaged at Gong in August 2014 and wanted to return as it’s our special place. As a resident, I emailed the hotel to book a table with a window seat 4 weeks before our stay and was offered one from 21.30 – 23.00.
On arrival, we were seated in the swimming pool area and not in the main bar. This was disappointing as drinks are served in plastic glasses and you’re away from the main bar area / atmosphere. I asked if we could move but the waiter advised the main bar was full.
At 22.30, the waiter gave us half an hour’s notice, reminding us we only had the table booked until 23.00. This I would’ve accepted BUT the main bar was half empty. I asked if we could move into the main bar for the remaining time, this agreed and we were given the name of our new waiter. I was extremely disappointed to see so many empty tables some by the windows and not once did this new waiter come to take our order. We waited but nothing.
I asked if we could remain in the bar as it was half empty but was told other customers were booked in. By now, it was 23.20 and no one had arrived. I showed the email I had received from the Gong Asst Bar Manager which clearly stated, “ you may remain in the bar until midnight if other guests don’t turn up”, highly unlikely to get a rush of customers at 23.20 on a Sunday evening..
When you’re a resident, have booked 4 weeks in advance and the bar is half empty, I really think we should have been permitted to stay. I’m more than happy to pay £70 for a bottle of wine however, I do not wish to sit in a swimming pool area, drink out of plastic glasses and smell chlorine.
Bitterly disappointed as Gong is such a special place for us
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kurt Macher, General Manager at Shangri-La The Shard, London
Responded 14 Sept 2020
Dear Supersilkley, Thank you for taking the time to provide your detailed feedback following your stay with us this weekend. We are pleased to hear that our Director of Bars, Julien Casanova, has been in contact with you to further understand and acknowledge your experience. It is naturally disappointing to hear that we were unable to deliver our brand promise and service to you throughout your stay. However, we were glad to hear that our colleagues showed great sincerity during all interactions and your feedback will further assist us in raising our high levels of service. Once again thank you for your feedback and we look forward to having the opportunity of welcoming you back to Shangri-La in the near future. Take care and stay safe, Kind regards, Kurt Macher General Manager
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Jodi Carter wrote a review Aug 2020
United Kingdom8 contributions
+1
5.0 of 5 bubbles
This is the second time we have stayed, both times being on the 47th floor with the bath over looking London. The view at night is amazing.
The staff turned down our room both nights while we was out, dimmed the lights, blinds half open, slippers at the side of the bed. This visit was for mine and my husbands anniversary, I walked in the room and I had a balloon and rose petals on the bed, was so pretty. All staff very friendly and helpful. Only down side to both stays is when getting ready there isn't a plug socket next to a mirror to do your hair in. I had to sit on the floor and use the thin mirrors that are floor to ceiling where the TV is. Other than that, it's has amazing views, amazing stuff and will look foward to returning again.
The staff handled their first day re opening after lockdown very well, all guests got face coverings and hand wipes free of charge.
I even stripped the bedding before we left for the room attendents, hoping it saved them sometime as a member of staff said it takes longer to turn around the rooms due to coronavirus.
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kurt Macher, General Manager at Shangri-La The Shard, London
Responded 16 Aug 2020
Dear 839jodic, What a fantastic review and thank you so much for taking the time to share such a positive feedback after your recent experience at Shangri-La Hotel, At The Shard, London! We are sincerely grateful that you chose to stay with us on our reopening weekend, most importantly on the very special occasion of your anniversary - Congratulations again! I trust our team will be as delighted as I am to read your kind words and positive comments about your overall experience, our beautiful facilities, and the friendly, helpful and professional service displayed by all. This is what we call "hospitality from the heart" here at Shangri-La, and something we are all very proud of. We have duly noted your point about the lack of plug socket next to a mirror in the room, and will certainly be looking into it. Our team are of course always happy to provide extensions leads or standing mirrors upon request - please do not hesitate to ask on your next visit. Finally, I wanted to say a heartfelt thank you for helping our colleagues by stripping the bed before you left the room. This was certainly not expected, but truly appreciated by our colleagues, who are all working extremely hard to make sure all the extra safety and hygiene measures we have implemented with our "Shangri-La Cares" programme are carefully respected to ensure a safe and comfortable experience for everyone. I personally look forward to welcoming you back to our beautiful hotel in the clouds very soon... maybe for another special occasion? Best regards, Kurt Macher General Manager
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Kelstongh wrote a review Jun 2021
Weymouth, United Kingdom179 contributions110 helpful votes
5.0 of 5 bubbles
We stayed last weekend to celebrate as a family for 4 milestone birthdays, 3 of which took place during lockdown. From the moment you arrive, the hotel is spectacular, the lift whisks you up to the reception area and Tings. The staff were extremely friendly and the service, was second to none. Due to heavy traffic we were running a little late, so we went straight in for a booked afternoon tea to celebrate my birthday, which was a fantastic experience with the theme of a picnic. Our waitress was amazing, friendly, attentive. The reception staff brought our key over to our table. We had the Iconic Suite and when we entered the blinds were down, with champagne and birthday cake waiting, when the blinds went up, we had birthday wishes on the window and a stunning view of Tower Bridge and the Tower of London.
The bed was extremely comfortable and the best couple of nights sleep I'd had in a very long time, extremely relaxing, well equiped and clean. The breakfast was buffet style with an excellent choice and very tasty. Although you have to book a time slot, we didn't feel rushed.
The views from the swimming pool are amazing, over St Pauls, unfortunately due to Covid they have to restrict numbers, so be aware that you may have to wait. We would definiately recommend booking tables for food and just drinks as everywhere was fully booked.
From beginning to end, the experience was first class luxury and we felt extremely well cared for and important. We can't wait to go back.
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Date of stay: June 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kurt Macher, General Manager at Shangri-La The Shard, London
Responded 11 Jun 2021
Dear Kelstongh, What a fabulous review! We sincerely appreciate that you took the time to share your positive feedback regarding your recent stay at Shangri-La The Shard, London. We are truly grateful that you chose our hotel for your special family celebrations after these long months of lockdown. Your kind words mean a lot to us, and we are so pleased that you and your family absolutely loved everything about our 'hotel in the clouds', from our very unique location with the breath-taking views of the city of London we are so proud to offer our guests, to our luxurious and comfortable rooms, thoughtful amenities and beautiful facilities, but also our varied and delicious food and beverage offering (our Picnic Afternoon Tea is a wonderful experience we highly recommend, and advanced bookings for all our outlets are indeed strongly advised). Most importantly, we felt humbled by your very nice comments about our dedicated team members, and the special 'hospitality from the heart' service they were able to display throughout your experience with us. It is something we are all very proud of at Shangri-La and I will certainly ensure that everyone who contributed to making your stay so enjoyable and memorable is thanked for their great service behaviour. Thank you again from all of us, and we look forward to welcoming you back, for another amazing experience in the sky and more fond Shangri-La memories! Best regards, Kurt Macher General Manager
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Sue11 wrote a review Aug 2021
Wimborne Minster, United Kingdom177 contributions165 helpful votes
3.0 of 5 bubbles
Our party of 8 stayed at the Shangri La for one night in August.
Reception staff were very good, efficient and professional, our room was not ready but we could leave our bags with them and explore the city until our room was ready. The hotel phoned me to advise the room was ready which I felt was a nice touch.
Our bags had been delivered to our rooms when we went into them. The rooms themselves although well appointed were disappointing for the amount we had paid for a nights stay, we felt they were practical rather than luxurious.
We paid for a 180 degree view from our room, this was a nice extra but not sure if it was worth the £150 upgrade.
Our room rate included breakfast at the hotel. This unfortunately was a disappointment.
We were shown to the table and offered tea coffee etc etc. The order when it arrived was incorrect, this happened twice once with the first order and again with the second order.
The staff advised that breakfast was a serve yourself buffet. The usual suspects of scrambled egg, bacon, sausages together with pastries, cereals and fresh melon were provided, but as this is a 5 star hotel, I would have expected eggs benedict or other choices to be made available even if these had to be ordered separately. Staff advised that if we wanted eggs cooked a different way other than scrambled, they would have to be ordered individually. My other half ordered some fried eggs with his main breakfast, these turned up far too early and were left on our table to get cold while he was eating his cereal.
If you wanted toast, you had to queue to use the single 6 slice toaster provided and toast it yourself.
If your booking does not include breakfast in the room rate, then you have to pay £36 per person for this experience. My advice, if you are happy with to get this quality of breakfast, then walk down the road to the local premier inn and pay £10 saving yourself some money.
Check out was fine, very easy no problems with this aspect.
I would not stay in the Shard again as I do not feel it is value for money.
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Date of stay: August 2021
2.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesService
Room Tip: The higher the floor, the better the view.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kurt Macher, General Manager at Shangri-La The Shard, London
Responded 19 Aug 2021
Dear Sue11, Thank you for taking the time to share your impressions of your recent experience with us at Shangri-La The Shard, London. Whilst i was pleased to read that you very much enjoyed the stunning views and the efficiency of our front line team members, i was most troubled to know that you felt disappointed with our breakfast options. We would like to apologize for any inconvenience caused, and rest assured that your constructive feedback will be shared with the relevant departments for further internal follow up. We do hope we will have the opportunity to welcome you back in the future, at which time we will spare no efforts in providing a more positive experience to you. With renewed apologies and warm regards, Kurt Macher General Manager
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322iainh wrote a review May 2021
London, United Kingdom8 contributions17 helpful votes
3.0 of 5 bubbles
Bearing in mind this is a 5 star hotel and one of the most popular hotels in the World. We stayed in the Deluxe Suite and the room was amazing, spotless clean, comfortable with the best views of London.
Breakfast served from 07:00 - 11:00. We chose to book at 11:00 as that is what time we had to check out so it tied in nicely.
We went to seat at our table and was greeted with "If you want anything from the Continental you best hurry up as it shuts at 11:15." which was not very welcoming.
We wanted a full English breakfast, bacon, eggs, sausage etc, so we had to use the continental as this the only way you can get a full English breakfast, they don't cook it fresh for you, which we assumed they would.
Everything was near gone and we were left what can only be explained as "dregs". The sausages, were warm and sweaty. The bacon barely warm. We were forced to have wet scrambled eggs as this is all that was available and was also near gone. No pouched eggs or fried. The beans only had the juices remaining with no beans. Another couple walked in after us and were also very disappointed. They said "This is ridiculous if you are booked in for 11:00 there should be a full range of fresh and hot breakfast available until then. We totally agreed. We then sat down to eat our cold breakfast and the cleaning staff then started to hoover the room so the noise from that added to our disappointment. We felt very rushed to get out, which is crazy.
Now wouldn't you think a hotel of this recognition and being 5 star, you would be able to sit down and have a waitress come, take your order, and you be cooked an amazing Full English breakfast"
Absolutely disgraceful and I would go as far as saying that it is probably the worst breakfast experience we have ever received in a Hotel. I should not be writing this review from a 5 star hotel.
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Date of stay: May 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kurt Macher, General Manager at Shangri-La The Shard, London
Responded 25 May 2021
Dear 322iainh, Thank you for taking the time to share your impressions following your recent stay with us. We sincerely appreciate both your positive and constructive feedback, and were indeed pleased to read that you very much enjoyed your beautiful and comfortable Deluxe City View Room, with the stunning view of London that we are very proud to offer. We were however concerned and truly sorry to hear about the issues you experienced at breakfast, and please accept my most sincere apologies for the inconvenience and frustration caused. I would like to assure you that these are certainly not the standards that are reflective of the hotel and the service we aspire to provide at Shangri-La, and rest assured you that I have personally followed up on all aspects of your feedback with both our Restaurant and Culinary management teams. I am also aware that you were in touch directly with our Duty Manager to discuss your disappointing experience, and I was glad to know that she took the time to address your concerns and also offered an adjustment on your account as a gesture of apology. It is disappointing to see that despite our efforts, your experience with us was not up to your satisfaction, and I would like to extend once again my personal apologies. Thank you again for allow us to reflect on our service delivery, and we do hope you will give us another opportunity to welcome you back at which time we will spare no effort in providing you with the perfect visit. Best regards, and stay well Kurt Macher General Manager
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Yellowbird1 wrote a review Jan 2020
Colchester, United Kingdom67 contributions46 helpful votes
3.0 of 5 bubbles
Stayed at the Shard for a special occasion. The reception is on the 35th floor, so the experience starts with the lift, however only one of the two lifts were operating, so we had a wait. Check in as quick and friendly. The room was impressive with a sense of theater as the blinds open as you come into the room with a panoramic view across London. The room was large, well laid out and with high quality fixtures. We had a corner room and due to the way the rooms are laid out we were able to see the people in the next room. We had to put the blinds up on one side which meant no view of the city. After seeing an advert my wife wanted to see a show. The show was sold out so I asked the concierge if they can get tickets. Not done this before and thought that concierge's would magically be able to get tickets, but was not he case. On the plus side a small birthday cake was delivered for my wife. After a lovely meal at a local restaurant we went to the bar on the 53rd (booked earlier). Shocked at the prices. £20 for a cocktail, but makes sense as you are also buying the view. Comfortable bed but disturbed sleep. Despite being so high up we could hear the traffic and and sirens. The next morning found my shoes (left out) were not cleaned. Tried the gym (great views, good equipment) and the pool (crowded, small). I was really looking forward to breakfast expecting that since it would cost £39 in a 5 star hotel it would wow me. I asked at the restaurant reception how it worked and was told it was a buffet. Had to wait a long time for my coffee. Eggs and bacon and sausages were not hot and run out of mushrooms. Buffet by the kitchen and so hearing the staff arguing over who's fault it was that drinks had not been made. Nice to have check out at 12, having a few more hours to look out over the city. Overall hard product is very good, but service was behind other 5 star hotels I have stayed at.
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Date of stay: January 2020
2.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
2.0 of 5 bubblesService
Room Tip: Consider which view you want when booking the room
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shangri-LaLondon, General Manager at Shangri-La The Shard, London
Responded 29 Jan 2020
Dear Yellowbird1, Thank you for taking the time to share your impressions with us following your recent stay at Shangri-La Hotel, At The Shard, London. Whilst we were delighted to read that you were impressed with the quick and friendly service provided on check-in, as well as your spacious and comfortable room, and the spectacular views of the city of London we are indeed so lucky to offer, we were truly sorry to hear you felt let down by certain aspects of your stay. On behalf of our team I would like to sincerely apologise for the service shortfalls you had to face and thank you again for allowing us to reflect on your experience. We strive to exceed our guests' expectations and only through this form of honest communication can we address any areas where we may not be fulfilling our potential. Your comments have been shared and addressed with our teams, and will be followed up accordingly. I sincerely trust your feedback will further assist our colleagues in raising our standards to the high level of service we aspire to. We do hope you will give us another opportunity to welcome you back, at which time we will spare no effort in providing you with the perfect visit. Best regards, Kurt Macher General Manager
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Scott Sibley wrote a review Mar 2020
Newcastle upon Tyne, United Kingdom385 contributions83 helpful votes
+1
3.0 of 5 bubbles
We stayed for three nights in total. Check in was simple and quick, the host showed us to our suite with a pot of freshly brewed tea. Our room was superb with power blinds, very spacious and all the facilities you would require.

As you could image the views over London were spectacular. Breakfast is served in the main restaurant, service was very slow, two of the three mornings I sent my poached eggs back as they were more like hard boiled, the staff looked harassed as it was very busy.

We had dinner in the evening, a fabulous table by the window. The service was extremely slow, we had our starter then waited and waited. We actually left the restaurant at that point, I spoke to the manger who kindly sent us some food to our room.

All in all a great experience to be in the Shard, sadly the food and service was substandard. My recommendation would be to give it a try, as they could have ironed out any problems by now.
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Date of stay: November 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shangri-LaLondon, General Manager at Shangri-La The Shard, London
Responded 13 Mar 2020
Dear 5starsecretpunters, Thank you for taking the time to share your impressions with us. Whilst we were really pleased to hear your positive comments about your smooth check-in experience and our beautiful facilities, we were concerned and truly sorry to read that you felt the service and the food in our Ting Restaurant was not up to our usual high standards. Please accept our sincere apologies for letting your down on this particular occasion. I can see your experience dates back from November last year and I am confident that if you were to consider returning to the hotel we would be able to alter your current perception and showcase our beautiful property in its true light. Thank you again for your feedback and we certainly look forward to welcoming you back in the near future, at which time we will spare no effort in providing you with a seamless experience. Best regards, Kurt Macher General Manager
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Valentine wrote a review Feb 2020
Doncaster, United Kingdom7 contributions3 helpful votes
5.0 of 5 bubbles
One nights stay in a triple aspect room overlooking Tower Bridge was simply the best view from any hotel we have ever stayed in. The service, the food, the facilities were all from the very top drawer. The room was incredibly well equipped even down to chocolate in the mini bar. The bath fitted us both and was in the window so we soaked while drinking wine looking out over a Christmas time London while waiting for the restaurant to call us to say our window table was ready. Don't worry about the price just go. We are off again the Christmas. One tip though, do not drink too much wine in the restaurant, cheapest bottle starts at over £50.
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Date of stay: December 2019
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: The higher the better.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shangri-LaLondon, General Manager at Shangri-La The Shard, London
Responded 13 Feb 2020
Dear Lenozzedefigaro, From all the team at Shangri-La, At The Shard, we would like to share our gratitude for your thoughtful feedback! We are so glad that you were delighted with the service and food that you received during your stay and with the bath with the amazing views over Christmas last year. Thank you for spending such a special occasion with us, we are always touched when we are able to share such special experiences with guests. For your next visit please feel free to speak with our very talented Sommelier, who would be delighted to suggest further options from our menu! We look forward to seeing you again later this year for Christmas. Kind regards, Kurt Macher General Macher
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missworldwide24496 wrote a review Jan 2021
Rugby, United Kingdom17 contributions5 helpful votes
+1
5.0 of 5 bubbles
So this is a review of a birthday gift getaway, after spending my last 3 birthday in hospital I was calling it my 21st even thought it was my 25th.
From the beginning when I was trying to sort things out the booking team were very accommodating ensuring I knew what I was getting and how the hotel was currently working with covid restrictions and also provided me with a map, current road diversions and closures and alternate routes along with a number to call incase we got lost, So the booking process was a*.
Arrival
On arrival we were first greeted by concierge who were quick to take our luggage and escort it up too checkin whilst on the door there were people that were providing sanitizer and compulsory temperature checks once entering. Walking through the beautiful reception a lady guided us on what floor we needed to go to. Once out lift we were then greeted by another member of staff who escorted us to check in. We were greeted by the most lovely lady at check in, she took our contact details explained how the hotel was operating with covid restrictions and just held a lovely conversation, with us telling us where to come for breakfast advising us on the best days for breakfast in room and best day for in there restaurant. Kelly then escorted us up to our room and showed us around the room, Kelly stayed for a short chat and then went. We then took in the beautiful sights of the room before a few minutes passed and the concierge Guy came with our bags, again this was another member of staff that was so friendly and chatty and he wished me a happy birthday for when it came.
I do think if I was to talk about all the staff that made it a special visit I’d have to write a book.
The hotel may be expensive but it is so worth it! The views, the services, the little touches like the bath running service and the staff make this hotel amazing.
I can say that this is one of the first establishments that I’ve visited and from my experience all the staff treat all of guests like VIPs
And for this reason i want to make this a place that we come for all birthdays and special occasions.
I’d also like to add that I suffer with a problem that has left me unable to speak, and every single member off staff treated me the same way they would any other guest which was so refreshing!
I can’t wait for you to reopen so I can experience some luxury again!
Thank you so much to the staff at Shangri-La for making this the best birthday to date!im already in communications with the bookings team to book a few more dates!
See you soon
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Date of stay: December 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kurt Macher, General Manager at Shangri-La The Shard, London
Responded 20 Jan 2021
Dear DevinaM, Thank you so much for your kind words from your recent time in residence with Shangri-La, London. I am delighted to read that you enjoyed your stay to celebrate your 21st birthday with us. I am truly touched that my lovely team made you feel so welcomed and ensured that had a memorable experience. I am glad that you appreciated your room with stunning views, the warm welcome by Kelly, the wonderful Concierge service and the hospitality from the heart by the team members you encountered. We are so delighted to hear that we were able to spoil you and show appreciation for all your hard work in the hospital and helping others. In a year like this we want to look after our NHS community and thank them for helping the people of the U.K.! We look forward to welcoming you back in the near future to enjoy more fond memories in the clouds! Take care and stay safe! Kind regards, Kurt Macher General Manager
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Seasoned travellers wrote a review Mar 2020
6 contributions
5.0 of 5 bubbles
My husband booked us an overnight stay as a birthday surprise and I was not disappointed.
From the moment you step into the hotel the staff make you feel welcome.
Our room was on the 42nd floor with floor to ceiling windows on three sides. The view was just incredible. You could kay on the bed and just soak in the view over London.
The room was spacious and well equipped with a separate dressing room. Spotlessly clean. Walk in shower with separate bath and L'Occitane toiletries were supplied.

We ate in the Oblix restaurant in the hotel and went for drinks in the bar at the very top of the Shard which was again excellent in every way.

Breakfast was a choice of a la carte or buffet.
We opted for the buffet which has a vast choice of pastries, fruit, cheeses and cereals along with the traditional choice of cooked English breakfast.

In all we had a fabulous stay and I would highly recommend.
It is by no means a cheap stay but as a special treat or to celebrate a special occasion it is a memorable way to celebrate.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shangri-LaLondon, General Manager at Shangri-La The Shard, London
Responded 4 Mar 2020
Dear 331kjro, Wow! We are so pleased to hear you had such a wonderful stay and thank you for choosing Shangri-La Hotel, At The Shard, London to celebrate your birthday with us! We thank you for taking the time to share your feedback and sincerely appreciate it. The team are so glad you enjoyed your experience with us, especially your room with a dramatic backdrop of London’s skyline, your Breakfast buffet in TĪNG Restaurant and cocktails in our GONG Bar. We do hope you come back and visit us again so that next time you may have the opportunity to sample our selection of local beers and small bites at Bar 31 and maybe even head out to explore the local artisan breweries in the area. Kind regards, Kurt Macher General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Answer from John G
1 contribution
I recommend you to book in advance
Andrea J asked a question Nov 2023
22 contributions3 helpful votes
Can we bring a bottle of wine to drink in the room?
Answer from simon9350
Manchester, United Kingdom123 contributions83 helpful votes
Don’t ask. Just do it
The Taj Restaurant Orpington asked a question Sept 2023
5 contributions
Hi do you serve food and drinks
Answer from Aparajita Roy
United Kingdom344 contributions20 helpful votes
Yes they do. What sort of food and drinks are you thinking of?
Answer from svumme82
1 contribution
Normally in the uk, twin beds means 2 single beds. Two people can’t sleep comfortably in one single (twin) bed.
Maria O wrote a tip 22 Apr
1 contribution1 helpful vote
5.0 of 5 bubbles
"Highly recommended, it’s a very nice place to eat to dine and the view is magnificent "
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NottheonlyMatt wrote a tip 20 Apr
Arundel, United Kingdom38 contributions57 helpful votes
5.0 of 5 bubbles
"If travelling by train, it’s just a stones throw from tower bridge station, and you can always find a cab there too."
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franka a wrote a tip 15 Apr
1 contribution
5.0 of 5 bubbles
"Definitely try the breakfast and dinner at Ting"
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Andrew R wrote a tip 10 Apr
1 contribution
5.0 of 5 bubbles
"Enjoy the facilities but enjoy the location too. Relax and make the most of your stay. Show your appreciation of the professionalism of the staff"
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Phillip S wrote a tip 6 Apr
2 contributions
5.0 of 5 bubbles
"Ask for Ana as your server, request a table by the windows, and go just before sunset to get the daylight, sunset and night views."
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Not the right property for you?
There are more places to choose from in the London area.
PRICE RANGE
$1,327 - $1,720 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondonSouthwark
NUMBER OF ROOMS
202
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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SHANGRI-LA THE SHARD, LONDON - Hotel Reviews & Price Comparison (England) - Tripadvisor

Frequently Asked Questions about Shangri-La The Shard, London
Which popular attractions are close to Shangri-La The Shard, London?
Nearby attractions include Borough Market (0.3 km), The View from The Shard (0.04 km), and Escape from the Golden Hinde (0.4 km).
What are some of the property amenities at Shangri-La The Shard, London?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Shangri-La The Shard, London?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La The Shard, London?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Shangri-La The Shard, London?
Yes, secured parking and valet parking are available to guests.
What are some restaurants close to Shangri-La The Shard, London?
Conveniently located restaurants include TwoRuba Bar, Mallow - Borough Market, and The Bermondsey Bierkeller.
Are there opportunities to exercise at Shangri-La The Shard, London?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Shangri-La The Shard, London have airport transportation?
Yes, Shangri-La The Shard, London offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La The Shard, London?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La The Shard, London offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Shangri-La The Shard, London?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Chinese.
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