The Rockwell
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The Rockwell

Traveller (210)
Panorama at The Rockwell
360
Panoramas (12)
Queen size bed
Room & Suite (339)

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About

4.0
#361 of 1,140 hotels in London
4.3 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
4.0 of 5 bubbles
Value
The Rockwell is an independent hotel with an emphasis on understated contemporary style, impeccable levels of personal service and attention to detail. Each of the forty rooms has been crafted to create a relaxed atmosphere, whilst retaining an individual character which combines English tradition with contemporary styling. In addition to our well appointed bedrooms, we offer guests the use of generous spaces for eating, drinking and relaxing, including a large south facing landscaped garden. Whether you are visiting Kensington for business or pleasure, many of London's best attractions are on our doorstep including Earls Court, Harrods, the Royal Albert Hall, the Natural History Museum, the Science Museum as well as the shopping areas of Knightsbridge and Chelsea.
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Property amenities
Free High Speed Internet (WiFi)
Bar / lounge
Board games / puzzles
Taxi service
Baggage storage
Newspaper
24-hour front desk
Dry cleaning
Wifi
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Snack bar
Non-smoking hotel
Laundry service
Ironing service
Room features
Allergy-free room
Blackout curtains
Air conditioning
Housekeeping
Room service
Minibar
Flatscreen TV
Hair dryer
Soundproof rooms
Safe
Bottled water
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Mid-range
Residential Neighbourhood
Languages Spoken
English, Spanish, German, Hungarian and 2 more

Location

181-183 Cromwell Road, London SW5 0SF England
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 96 out of 100
96
London City Airport
16.8 km
See all flights
Heathrow Airport
18.4 km
See all flights
Earl's Court
4 minUnderground
874Reviews24Q+A100Room tips

Reviews
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Detailed Reviews
Kimberly T wrote a review Jul 2022
Singapore, Singapore3 contributions
5.0 of 5 bubbles
My partner and I had the most pleasant stay at The Rockwell. The location of the hotel is excellent (5 mins walk to Earl’s court which is located on the Circle, District, and Piccadilly Lines). Hotel room we got was also very large for its price, and housekeeping ensured that the room was spick and span daily. The front desk staffs are also very attentive and the hotel atmosphere was very nice and cozy. We particularly enjoyed the garden patio because of the nice English summer, allowing us to enjoy the outdoor space in privacy.
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
J.D. wrote a review Apr 2020
2 contributions1 helpful vote
5.0 of 5 bubbles
The Rockwell is in a great location, only 5 mins walk from Earl's Court tube station and close to shops, restaurants and coffee shops. The hotel is casual/boutique and the front desk staff are very friendly and helpful and they always greet you when you come in or go out. The Superior Double room was fairly spacious and I was assigned to the larger room without even having to ask. That was nice! The shower stall is a bit small though and has nowhere to put anything. Will definitely stay here again.
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Date of stay: January 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TheRockwell TheRockwell, General Manager at The Rockwell
Responded 6 May 2020
Dear Judy D, Thank you for choosing to stay at The Rockwell Hotel and for taking the time to share your lovely review. We are really glad to receive such a positive feedback for our staff and we really appreciate your kind words. Looking forward to welcome you here again. Kindest Regards, Roxana Rotaru
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Silence_CZ wrote a review Feb 2022
Prague, Czech Republic92 contributions91 helpful votes
4.0 of 5 bubbles
The price in November was obviously lower than it is usual for this hotel (it was just a moment after easing of covid rules for travellers) so considering the price the value was great. Earl's Court or Hammersmith are usually the areas where I stay when I am in London and I cannot recall staying in such generous place in terms of size and cleanliness of the room in that area for that price.
Yes, furniture might be a little outdated, but there was everything needed, clean and the bathroom seemed refubrished and was fresh and clean as well.

Even though the hotel was suprisingly quiet I got the room directly next to elevator which meant that starting from 6 am my wall was constantly bumping and banging everytime the elevator moved. But I am quite used to it, seems that happens to me everytime everywhere. ;-)
Bed might be a little harder.

I would consider staying there again but if the price would be 20% and more higher there are definitely other options with better value in the area.
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Date of stay: November 2021
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesService
Room Tip: Higher floors to the yard since there is busy road in front of the hotel. Back is quiet.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TheRockwell TheRockwell, General Manager at The Rockwell
Responded 19 Feb 2022
Dear Silence_CZ, Thank you for having taken some of your precious time to leave such valuable feedback, I am delighted to see that we have met most of your expectations on this occasion. On the other hand please accept my sincerest apologies for any inconveniences you experienced during your stay. Your review has been discussed with the relevant departments in order to further improve on our services. I do hope to have the chance to welcome you back in our hotel for an even more memorable stay, for all the right reasons! Kindest Regards, Csaba The Rockwell
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Roberto_Vazzo wrote a review Jan 2020
Kingston, Jamaica273 contributions330 helpful votes
5.0 of 5 bubbles
Very good hotel, a few minutes from the Earl's Court underground station (one bus station is right in front of the hotel). Clean and nice rooms, with all necessary functionalities. Very good Internet. Super customer service and attention to the client: they respended very fast and effectively to every request.
As I noted from other reviews, the doors CAN be locked.
Great breakfast; I would advice to go a la carte and with 10-15 pounds you can get a lot. Excellent food, very good quality (and not the usual cheap-average continental breakfast). Thanks for that!
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Date of stay: January 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TheRockwell TheRockwell, General Manager at The Rockwell
Responded 17 Mar 2020
Dear Roberto_Vazzo, Thank you very much for having taken your time to leave this amazing review regarding your recent stay with us. We are delighted to see that our location, clean bedrooms, speedy internet, delicious breakfast , all the small yet so important details have contributed to a pleasant stay with us, thank you for your kind words. We are especially happy to read that you have highlighted our staff for their friendliness as we indeed take pride providing our guest with the highest levels of customer service. Once again ,thank you for choosing us and we are looking forward to welcome you back! Kind Regards, Roxana Rotaru
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Chase B wrote a review May 2022
4 contributions
1.0 of 5 bubbles
So we was looking at the image on booking.com and then looking at the actual catfish that was called the rockwell! Must admit guys you got the one star because we couldn’t give none! They put us in a room next to reception! Awkward as hell.. then we entered the room to no pillowcases! And pillows thrown into a corner! I was slightly worried that the room had only been half turned! To then go back to receptionist to be told ‘oh sorry we don’t have any clean pillowcase’s yet’

Then when they did have clean pillowcases, me and my partner had just shared an intimate moment to then have housemaid come into the room with out knocking or saying hello to just stare at us.. then after a moment gathered she asked ‘would you like your pillowcases?’ In total shock i just said yes!..

After the first few hours of being there.. me and my partner notices that the noise from surrounding people was like an amplifier in the room! We then had a row ourselves over leaving or not..

The only good thing that the rockwell did do was to compliment my partner when we was checking in, only time one of us smiled being there!

Thank you and hope you learn from failures, as we learned not to return! All the best in the future
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Date of stay: April 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TheRockwell TheRockwell, General Manager at The Rockwell
Responded 14 Jul 2022
Dear chaseb902, Thank you for having taken some of your valuable time to review your recent stay in our hotel. I am deeply saddened to learn about your experience with us and please accept my deepest and sincerest apologies for any inconveniences. Rest assured that your feedback is welcomed and valued and has been since discussed at length with the relevant members of staff to ensure your case has been a one off occasion. I do hope that you may change your mind however, and give us a chance to restore your faith in us, in the hopefully not too distant future. Kindest Regards, Csaba The Rockwell
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Paul T wrote a review Feb 2020
Cardiff, United Kingdom331 contributions129 helpful votes
4.0 of 5 bubbles
A 3 night stay while visiting various museums. It's a good location for tubes and walking to museums, loads of places to eat round the corner on Earls Court Road. Big basement bedroom with everything you'd expect, good bathroom but veneer fading on some cupboards and the shower took ages to warm up. Friendly staff and a decent breakfast with very nice "build your own" cereals and seeds - though I didn't much like the dry sausages. The air con was fine and not needed overnight, we wondered if it would be stufy in hot weather.
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Date of stay: February 2020
4.0 of 5 bubblesValue
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TheRockwell TheRockwell, General Manager at The Rockwell
Responded 18 Mar 2020
Dear Paul T, Thank you very much for taking your time to review your recent stay with us. We are delighted to see that our central location, well-equipped bedrooms and delicious breakfast were up to your expectations, thank you for your kind words. It is especially nice to read whenever a guest highlights our staff for their exceptional service as we indeed take pride in providing our guests with the highest levels of customer service. On a more serious note however please accept our sincerest apologies for any inconveniences you may have experienced with the shower in your room. Reviews like yours greatly help us to continuously improve on our services. Once again, thank you very much for choosing us and we are looking forward to welcome you back for yet another memorable stay! Kind Regards, Roxana Rotaru
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GHarris90 wrote a review Jul 2023
Ashford, United Kingdom6 contributions1 helpful vote
5.0 of 5 bubbles
The Rockwell is nicely situated a 5 min walk from Earls Court Underground station on the Piccadilly line. It looks fantastic from the street view and the lobby is attractive, welcoming and cosy. The staff on the desk were very friendly and even though we were half hour early they let us check into our room as it was ready.

We were in room 407 and it was a cosy room that had all the amenities we required for our overnight stay. There was a previous review to say this room was noisy but we did not find this to be the case and both slept very well.

The bed was firm and supportive and the bathroom was equipped with all the toiletries and added extras you could want.

The hotel was located in a good location to get the tube to Covent Garden for our meal out and a good location from the theatres which was what we had booked overnight for.

We slept very well and both enjoyed breakfast the next morning with friendly staff.

Thanks Rockwell - I’d stay again when visiting London.
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Date of stay: July 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dawn W wrote a review Dec 2021
Stevenage, United Kingdom8 contributions6 helpful votes
1.0 of 5 bubbles
We booked the Rockwell Hotel as it was close to the station (15 minutes walk to Hotel ) and a 30 minute walk to Harrods.
The reception was a little tired and dated but overall clean and tidy. Staff were nice on the reception and we arrived early so we were able to leave our suitcase there while we shopped.
We booked a garden room which gave up a bigger room but when sitting outside for a quiet drink, we had people occupying the rooms either side so wasn't very private as we could see each other. When we left the room to go out for an evening meal, I always check that the door is locked behind us. When we checked there was a fault with the lock. We had a gentleman from reception try to lock it but it wasn't working. He quickly mentioned that they had no other rooms available and said it would be fine as we had a tiny safe in our room. We had bought Christmas Presents from Harrods which would clearly not fit in there. That is not acceptable. He wasn't concerned for our safety or our personal belongings. It was 6pm in the evening so wasn't able to book another hotel so our evening out wasn't as relaxed as it should have been as we knew our room was unsafe. Would Not be using this hotel again.
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Date of stay: December 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TheRockwell TheRockwell, General Manager at The Rockwell
Responded 19 Jan 2022
Dear dawnw411, Thank you for having taken some of your time to review your recent stay with us. I am disheartened to learn about your experience during your stay and please accept our sincerest apologies for any inconveniences you had. Rest assured that your feedback has been shared with our staff in order to further improve on our services, especially on safety and security which is amongst our highest priorities. I hope to have a chance to welcome you back for a memorable stay, for all the right reasons! Kindest Regards, Csaba The Rockwell
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Simon James wrote a review Dec 2021
14 contributions7 helpful votes
+1
3.0 of 5 bubbles
The Rockwell is located in a nice, safe and convenient area; a 5 minute walk from Earls Court tube station. The hotel is clean and modern, with the reception area and bar feeling cosy. Unfortunately, the service lefts it down. Perhaps they were understaffed during our stay, but nobody was at the reception desk on two occasions when we required assistance. I waited there for over 10 minutes before somebody showed up (I believe they may also be running the bar). We had booked a superior / deluxe double room, however, we had been given a mezzanine. The room wasn’t very large, but it did have the mezzanine level with the bed on it, up some very narrow stairs. I am 6’5” so this room really wasn’t ideal for me. When I went to the reception to query this, the lady behind the desk wasn’t very helpful and insisted that the room that we had been given was a deluxe double. I advised that the room we had was very different to the description and photos of a deluxe double room on the website, but she just wasn’t willing to move us. She just stared at me after asking “you don’t like the room?” and me advising that it’s definitely a mezzanine, and therefore, not what we had booked. The heating was also a slight issue. When we finally got the heating system to work, it made a very loud clanking/shaking sound, as the metal vibrated. This made getting to sleep more difficult. Overall, the hotel was nice and good value. Unfortunately, the room and service were disappointing.
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Date of stay: November 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TheRockwell TheRockwell, General Manager at The Rockwell
Responded 19 Jan 2022
Dear Sijames96, Thank you for taking your time to review your recent stay with us. I am deeply sorry to learn about the inconveniences during your stay and please accept my sincerest and deepest apologies. Your feedback is valued and welcomed and has been shared with our staff since so we can find ways to improve on our services. I do hope to have the chance to welcome you back in order to try to restore your faith in us. Kindest Regards, Csaba The Rockwell
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Lorraine wrote a review Aug 2022
Sandwich, United Kingdom76 contributions59 helpful votes
+1
3.0 of 5 bubbles
The Rockwell is perfectly adequate for those visiting west London. It was about a 25 minute walk to the Royal Albert Hall and easy access via bus to Buckingham Palace.
I wasn't expenting too much from the single room as I had read previous reviews and, yes, there was staining to the carpet and chair which could easily be remedied by the hotel spending a few pounds.
Some noise from the road but that's to be expected in London.
The room itself was adequate - nice to have a fridge (especially handy as there is a supermarket less than a minutes walk). I wanted to use the second pillow from the wardrobe....there was no case on it, I went down to ask reception to be advised there would be a pillowcase in the wardrobe - went back up, there wasn't! Tried phoning and phone didn't work so called on the mobile and reception brought one up.
Good wifi downstairs in reception, could not get it to connect in single room 203.
Only one sachet of tea / coffee (but more bags given when requested).
On the whole, reasonably priced hotel, easily accessible, good reception, lovely common areas, room could do with a little TLC.
With regards to the bribe, I thought this was actually not permitted by review sites and mentioned this to the receptionist who said it was a promotion for those who left 5* reviews...lol, I'll leave that there ;)
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Date of stay: August 2022
3.0 of 5 bubblesValue
5.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from The Rockwell
London, United Kingdom1 contribution
Dear Andrew W, Thank you for contacting us. Due to current situation and a reduced volume of the business, COVID-19 related, the restaurant will remain closed on a temporary basis. We will be more than happy to assist you in presenting other venues offering the breakfast option in our area upon your arrival to us. Should you need further assistance do not hesitate to contact us at any time. Have a lovely day! Kind Regards, Roxana The Rockwell Hotel
Answer from Travelkat
5 contributions7 helpful votes
The hotel room I was in was pretty quiet... not large but size was not a necessity. It was comfortable.. I had a window too.
Answer from annhunt63
Eastleigh, United Kingdom5 contributions14 helpful votes
There's an hair dryer but not an iron
Answer from Patrick C
Phuket, Thailand18 contributions2 helpful votes
Yes, the Rockwell has lifts. the Breakfast was fine. I had excellent scrambled egg. Good range of alternatives. Air conditioning worked well.
Answer from allanwhiley
Saltburn-by-the-Sea, United Kingdom93 contributions38 helpful votes
Hi, we had a garden room with a double bed ( possibly Queen size ) and it was great to sit out on a sunny day but weren`t concerned about security although potentially someone with serious intent would have to climb over the garden wall at the back of the hotel beer garden and access that through the hotel lobby - enjoy !
Laura R wrote a tip 10 Jun
8 contributions
4.0 of 5 bubbles
"Take own pillows if you want a good nights sleep."
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SF L wrote a tip Nov 2023
San Francisco, California155 contributions29 helpful votes
3.0 of 5 bubbles
"The breakfast buffet was worth it, considering that an English breakfast at a pub in St. Pancras costs a bit more"
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Lozza_Claire wrote a tip Jun 2023
6 contributions5 helpful votes
3.0 of 5 bubbles
"Hard mattress in room"
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cheryl h wrote a tip Jan 2023
Colchester, United Kingdom114 contributions34 helpful votes
3.0 of 5 bubbles
"Do not book room 407"
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Ian R wrote a tip Dec 2022
1 contribution
3.0 of 5 bubbles
"Be o prepared to wait."
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PRICE RANGE
$207 - $425 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the rockwell hotel london, rockwell hotel london, rockwell london
LOCATION
United KingdomEnglandLondonEarls Court / South Kensington
NUMBER OF ROOMS
40
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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THE ROCKWELL | UPDATED 2024 Hotel Reviews & Price Comparison (London, England) - Tripadvisor

Frequently Asked Questions about The Rockwell
Which popular attractions are close to The Rockwell?
Nearby attractions include Tardis Police Box (0.3 km), Garden Lodge Queen, Londra (0.4 km), and The Blackbird (0.3 km).
What are some of the property amenities at The Rockwell?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Rockwell?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Rockwell?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
What are some restaurants close to The Rockwell?
Conveniently located restaurants include La Terrazza Kensington, Over Under Earl's Court, and Orjowan.
Are any cleaning services offered at The Rockwell?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at The Rockwell?
The staff speaks multiple languages, including English, Spanish, German, Italian, Polish, and Hungarian.
Are there any historical sites close to The Rockwell?
Many travellers enjoy visiting Houses of Parliament (4.7 km), Churchill War Rooms (4.5 km), and Westminster Abbey (4.5 km).
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