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Hampton by Hilton London Waterloo
157 Waterloo Road, London SE1 8XA England
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Avg. $333 /night, 3/28 - 3/29
$869
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$567
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$265
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#463 of 1,160 hotels in London
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Situated just a five-minute walk from Waterloo Station, which has brilliant tube (Jubilee, Northern, Bakerloo, Waterloo & City) and Rail (London Waterloo & Waterloo East), the contemporary Hampton by Hilton London Waterloo hotel offers guests an elegant, yet affordable base in the heart of London, near corporate and government offices, plus shopping, dining, and cultural attractions. Start your day with a hearty complimentary hot and cold buffet breakfast served daily from 6.00am - 11.00am daily. Hampton by Hilton London Waterloo is starting an extension at the end of February 2022 to increase the number of guestrooms. Much of the work will go on behind the scenes with minimal disruption to guests. For a limited period - from 7th March 2022 until the end of April 2022 – there will be some heavy works noise, such as drilling, from 9.00am-4.30pm on weekdays only. The hotel's disabled parking bays will not be accessible from 7th March until the completion of the project in January 2023. There are two blue badge bays nearby on Barons Place and one on Webber Row.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Taxi service
Business Centre with Internet Access
Conference facilities
Baggage storage
Wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Meeting rooms
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Housekeeping
Room service
Safe
Telephone
Flatscreen TV
Walk-in shower
Hair dryer
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Languages Spoken
English
Hotel links
Location
157 Waterloo Road, London SE1 8XA England
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
London City Airport
10.9 km•
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Heathrow Airport
24.4 km•
See all flights
Southwark
6 min•Underground
Car Hire
168 Restaurants
within 0.5 kilometers
Reviews
4.3
(4,276)
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Reviews summary
This summary was created by AI, based on recent reviews.
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Hampton by Hilton London Waterloo is highly regarded for its prime location near Waterloo station, which offers guests excellent connectivity to London's attractions. Many guests have complimented the hotel for its modern vibe, comfortable rooms, and cleanliness throughout the property.
The value for money is appreciated by travelers, who find the pricing reasonable for the amenities provided, including a variety of breakfast options. While the hotel garners praise for its service and efficient check-in, there are mentions of room for improvement in amenities and service responsiveness.
Location
Convenient
Atmosphere
Stylish
Rooms
Basic
Value
Reasonable
Cleanliness
Spotless
Service
Friendly
Amenities
Satisfactory
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Detailed Reviews
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The location of the hotel allowed us to walk to many attractions (London Eye, Westminster, Trafalgar Square, Piccadilly, Chinatown, Leicester Square, Covent Garden). One day we also arrived at Harrods warehouses, but it's a bit more challenging!
However, the subway (Waterloo stop) is about 5/7 minutes away.
The rooms are discreet. We had a setback with an annoying noise coming from the adjacent "Fire door"; the only solution was to replace the room. The reception contacted the waitress on duty (it was 10:30 pm when I reported the problem) and in 15/20 minutes we had a new room.
Breakfast in my opinion above average. Try the Waffles...
However, the subway (Waterloo stop) is about 5/7 minutes away.
The rooms are discreet. We had a setback with an annoying noise coming from the adjacent "Fire door"; the only solution was to replace the room. The reception contacted the waitress on duty (it was 10:30 pm when I reported the problem) and in 15/20 minutes we had a new room.
Breakfast in my opinion above average. Try the Waffles...
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Date of stay: December 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
This is the second time we have stayed here. The staff here are amazing! Everyone is so kind and helpful from getting you a taxi, seemless check in process, buying a quick bottle of pop! The location is great - about 5 minute walk to the Waterloo train station! The rooms are a great size and they along with the rest of the property are so clean. The breakfast buffet is amazing. Plentiful, clean, amazing selection. All the people that work at breakfast are so helpful and happy to engage. We also had dinner here one night and it was wonderful! The pumpkin soup was a nice Autumn Surprise! Our waiter was the best! We will be back for sure! The management of this hotel is just superior - and the happy faces of all the employees here signal that this must be a great place to work! Keep on doing what you are doing!
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services, Guest Services / Front Office at Hampton by Hilton London Waterloo
Responded 20 Sept 2023
Dear FamilyGalOakPark Thank you for returning back to our hotel for your adventures around London, we're thrilled to read your positive review of our hotel. Your kind words about our staff and facilities are greatly appreciated. We look forward to welcoming you back to our hotel in the future. Kind regards Karen Golding
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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This hotel is in a good location only a few minutes walk from Waterloo train station, and a 25 min walk to Covent Garden. The staff are all really helpful and friendly. Room is clean, liquid shower gel are full. Towels fluffy. Big walk in shower. Kettle with tea and coffee. We overlooked the shard from 8th floor. Room was really quiet, enough sockets located by the bed too.
Breakfast is amazing, for a full hotel and the amount of people to feed, this is one of the most organised systems I have seen to ensure people are queuing for a table in order, and then escorted to a table, the food is plentiful, huge variety, constantly being topped up, and hot, the breakfast staff are just superb and it’s a well oiled operation with everyone knowing what needs doing, I hope the restaurant manager is recognised for their leadership. There is a little snack area to purchase items in reception but outside there is a Tesco and Sainsbury’s.
I would recommend this hotel, I would not recommend checking in using the digital key, I had trouble connecting to WiFi and the passcode is available at reception, and once inside the room you need a key card to switch on room power, so I had to go down to reception for WiFi password and physical key, which defeated the object of having the digital key. However a really nice stay though.
Breakfast is amazing, for a full hotel and the amount of people to feed, this is one of the most organised systems I have seen to ensure people are queuing for a table in order, and then escorted to a table, the food is plentiful, huge variety, constantly being topped up, and hot, the breakfast staff are just superb and it’s a well oiled operation with everyone knowing what needs doing, I hope the restaurant manager is recognised for their leadership. There is a little snack area to purchase items in reception but outside there is a Tesco and Sainsbury’s.
I would recommend this hotel, I would not recommend checking in using the digital key, I had trouble connecting to WiFi and the passcode is available at reception, and once inside the room you need a key card to switch on room power, so I had to go down to reception for WiFi password and physical key, which defeated the object of having the digital key. However a really nice stay though.
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Date of stay: October 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services, Guest Services / Front Office at Hampton by Hilton London Waterloo
Responded 28 Oct 2024
Dear SHfly747, Thank you for your detailed review! We’re thrilled to hear you enjoyed our prime location, friendly staff, and the amenities in your room, including the fluffy towels and walk-in shower. It’s fantastic to know that you found our breakfast service well-organized and the variety plentiful. We’ll be sure to pass along your kind words to our restaurant manager and breakfast team! We appreciate your feedback regarding the digital key and WiFi access. We’re sorry for the inconvenience you experienced and will work to improve that process for our guests. Thank you for recommending us, and we hope to welcome you back for another enjoyable stay! Kind Regards, Charley Moore Reception Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Overview: for those familiar with the Hampton brand in the U.S., this property differs in that it is more of a full-service hotel, and larger than most Hampton's stateside.
The Good: Relatively modern design, with a bar/seating area in the lobby, and an attached restaurant open for breakfast (included) and dinner. The breakfast spread is significantly more elaborate than one would find in a US Hampton, and the staff does a pretty good job regulating and managing it. I wouldn't say the food was anything special, but there are more options than in the US and you certainly can't beat the price. The hotel is well located, on the same street as Waterloo station, with easy access to the Underground (without having to walk through the whole train station) and trains, including service to Windsor. It is a very easy walk just down the block. There is more staffing than one would see in a US Hampton as well. This hotel is probably the best Hilton Honors redemption value in London. I find Hilton Honors to be the least generous of the various programs, and rooms in London are often (literally) hundreds of thousands of points per night. The Hampton is consistently 60,000 points. For peak periods, the room rates can exceed 300 pounds which makes it a good value during those times. The rooms we had were quiet--not a lot of interior noise or noise from other rooms. One of our rooms faced a quiet side street, the other was on the busier street and was noisier, but not horrible noisy. The staff was helpful with luggage storage.
The Not-so-Good: I will never really understand the European mentality toward families and why more hotels don't have two beds. Do families just not travel together? In any event, at this hotel your option is a room with 1 queen and a queen sofa bed. From what I could tell, that was the popular choice for who the hotel was attracting. The queen sofa bed was horribly uncomfortable. It was about as thin as they come to the point where the metal springs stick up and poke you in the back, We did not get a particularly good sleep on it. I really don't know why they wouldn't just make it a 2 double or 2 queen bed room--far be it from me to tell them how to run their hotel, but from the looks of it there certainly would be demand and it would be a LOT more comfortable. At a minimum, there are much more comfortable sofa beds out there. The rooms generally are fairly tight. The bathrooms are efficiently designed, but as per normal in Europe, water gets all over the place in the shower (I'll never understand that one either). Also, while the hotel is well situated for transit options, and there are some local restaurants on the block, its not exactly the most central part of town for attractions (or really anything else), and its kind of a stretch of a walk to get somewhere you'd really want to be if inclined, with the possible exception of the London Eye which is relatively close. So, its not that it is a bad location, its just that there are certainly better ones.
So all in all, a mixed bag. If you just are traveling as a pair, its significantly more attractive since you wouldn't need the sofa bed.
The Good: Relatively modern design, with a bar/seating area in the lobby, and an attached restaurant open for breakfast (included) and dinner. The breakfast spread is significantly more elaborate than one would find in a US Hampton, and the staff does a pretty good job regulating and managing it. I wouldn't say the food was anything special, but there are more options than in the US and you certainly can't beat the price. The hotel is well located, on the same street as Waterloo station, with easy access to the Underground (without having to walk through the whole train station) and trains, including service to Windsor. It is a very easy walk just down the block. There is more staffing than one would see in a US Hampton as well. This hotel is probably the best Hilton Honors redemption value in London. I find Hilton Honors to be the least generous of the various programs, and rooms in London are often (literally) hundreds of thousands of points per night. The Hampton is consistently 60,000 points. For peak periods, the room rates can exceed 300 pounds which makes it a good value during those times. The rooms we had were quiet--not a lot of interior noise or noise from other rooms. One of our rooms faced a quiet side street, the other was on the busier street and was noisier, but not horrible noisy. The staff was helpful with luggage storage.
The Not-so-Good: I will never really understand the European mentality toward families and why more hotels don't have two beds. Do families just not travel together? In any event, at this hotel your option is a room with 1 queen and a queen sofa bed. From what I could tell, that was the popular choice for who the hotel was attracting. The queen sofa bed was horribly uncomfortable. It was about as thin as they come to the point where the metal springs stick up and poke you in the back, We did not get a particularly good sleep on it. I really don't know why they wouldn't just make it a 2 double or 2 queen bed room--far be it from me to tell them how to run their hotel, but from the looks of it there certainly would be demand and it would be a LOT more comfortable. At a minimum, there are much more comfortable sofa beds out there. The rooms generally are fairly tight. The bathrooms are efficiently designed, but as per normal in Europe, water gets all over the place in the shower (I'll never understand that one either). Also, while the hotel is well situated for transit options, and there are some local restaurants on the block, its not exactly the most central part of town for attractions (or really anything else), and its kind of a stretch of a walk to get somewhere you'd really want to be if inclined, with the possible exception of the London Eye which is relatively close. So, its not that it is a bad location, its just that there are certainly better ones.
So all in all, a mixed bag. If you just are traveling as a pair, its significantly more attractive since you wouldn't need the sofa bed.
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Date of stay: July 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services, Guest Services / Front Office at Hampton by Hilton London Waterloo
Responded 15 Aug 2024
Dear IADTraveler, Thank you for taking the time to share such a detailed review of your stay with us. We truly appreciate your feedback, as it provides valuable insights into our guests' experiences. We're glad to hear that you enjoyed many aspects of your stay, particularly the modern design, convenient location, and the value of our Hilton Honors redemption. It's great to know that you found our breakfast offerings more elaborate than what you might expect from a Hampton in the U.S., and that our staff was helpful in making your stay comfortable. We also appreciate your constructive feedback on areas where we can improve. We're sorry to hear that the sofa bed in your room did not meet your expectations in terms of comfort. Your suggestion about offering rooms with two beds is noted, and we will certainly consider this as we continue to refine our offerings to better accommodate families. We understand that the size of the rooms and the bathroom design might not have been ideal for your needs, and we appreciate your understanding that these elements can differ in European properties. Regarding our location, while we are proud of our proximity to Waterloo Station and some key attractions, we understand that it might not be the most central for all of our guests' plans. We always strive to provide clear information about our location so that guests can choose the best option for their visit to London. Once again, thank you for your review. We hope you'll consider staying with us again, and we’ll do our best to make your next stay even more comfortable. Safe travels! Kind Regards, Charley Moore Reception Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed one night for business - be aware they charge a £30 refundable deposit on check-in.
Positives were that my room and communal areas were clean, room was spacious, easy to control the room temperature, good selection of snacks in the lobby.
Could improve: The breakfast - very basic for the price and felt very similar to a Travelodge breakfast but at a higher price. There was no orange juice available and the barman refused to let me buy one (despite there being small bottles for sale in the fridge behind him) which I thought was bizarre. Soundproofing could be better in the rooms - quite a bit of corridor noise from doors closing.
Positives were that my room and communal areas were clean, room was spacious, easy to control the room temperature, good selection of snacks in the lobby.
Could improve: The breakfast - very basic for the price and felt very similar to a Travelodge breakfast but at a higher price. There was no orange juice available and the barman refused to let me buy one (despite there being small bottles for sale in the fridge behind him) which I thought was bizarre. Soundproofing could be better in the rooms - quite a bit of corridor noise from doors closing.
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Date of stay: March 2025Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services, Guest Services / Front Office at Hampton by Hilton London Waterloo
Responded 6 days ago
Dear Lulu8932, Thank you for your review. I'm glad to hear you found the room spacious and clean and that you appreciated the snack selection in the lobby. I’m sorry to hear that breakfast didn’t meet your expectations and for the issue regarding the orange juice—we’ll certainly look into this. Your feedback on soundproofing is also noted. We appreciate your comments and hope to provide a better experience if you choose to stay with us again. Kind regards, Umisha Varsani Reception Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Location was good!
Had expected a lot more as this hotel is part of the Hilton chain!
It’s very no frills! So if you’re planning on staying here make sure you take your shower cap, slippers and vanity kit (ie, ear buds, cotton pads, etc), as you won’t get it here!
If you want towels after room service closure don’t expect to get anything! (which we did due to sanitary reasons - so had to use hand towels instead as it was too late to get something else from a shop).
Don’t even get me started on breakfast. This hotel is proud of its “hot breakfast”, for a 6 day stay….it was the same thing over and over again with no variety.
Tinned peaches… it’s like being transported to the 80s when this was acceptable! No variety of changes of sausages! Can’t order any Omelette or poached/fried eggs. Can you believe we had the same options on Christmas morning (day of our checkout)…would have thought something more festive would be on offer!
Don’t use the Uber Machine in the lobby as you get slugged it an extra % we paid £10 extra for our ride!
2 stars for location, some friendly staff and house keeping ladies doing a great job!
Had expected a lot more as this hotel is part of the Hilton chain!
It’s very no frills! So if you’re planning on staying here make sure you take your shower cap, slippers and vanity kit (ie, ear buds, cotton pads, etc), as you won’t get it here!
If you want towels after room service closure don’t expect to get anything! (which we did due to sanitary reasons - so had to use hand towels instead as it was too late to get something else from a shop).
Don’t even get me started on breakfast. This hotel is proud of its “hot breakfast”, for a 6 day stay….it was the same thing over and over again with no variety.
Tinned peaches… it’s like being transported to the 80s when this was acceptable! No variety of changes of sausages! Can’t order any Omelette or poached/fried eggs. Can you believe we had the same options on Christmas morning (day of our checkout)…would have thought something more festive would be on offer!
Don’t use the Uber Machine in the lobby as you get slugged it an extra % we paid £10 extra for our ride!
2 stars for location, some friendly staff and house keeping ladies doing a great job!
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Date of stay: December 2024Trip type: Travelled with family
Room Tip: You can flag taxis up the road close to the train station.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services, Guest Services / Front Office at Hampton by Hilton London Waterloo
Responded 31 Dec 2024
Dear Corporategal92, Thank you for sharing your detailed feedback with us. I’m truly sorry to hear that your stay did not meet your expectations, and I appreciate you taking the time to highlight the areas where we fell short. While I’m glad you found our location convenient and recognized the efforts of our housekeeping team and some friendly staff members, I regret that several aspects of your experience were disappointing. We apologize for the lack of amenities you expected in your room. While we strive to provide all essential comforts, we will review your comments to assess how we can better align with guest expectations. Additionally, I’m sorry to hear about the inconvenience with towel availability after room service hours. Your feedback will help us explore ways to improve access to essential items for our guests at all times. Regarding breakfast, we regret that the variety and quality did not meet your expectations, especially during the festive season. Your comments have been shared with our culinary team, and we’ll use your feedback to improve our offerings and provide more variety in the future. I also understand your frustration regarding the Uber kiosk in the lobby. While we aim to offer convenience, we’ll review this to ensure better transparency for our guests. We truly value your feedback, as it helps us identify areas for improvement. I hope we’ll have the opportunity to welcome you back and provide you with the quality experience you deserve. Please don’t hesitate to contact us directly if there’s anything we can do to make amends. Kind Regards, Charley Moore Reception Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Location good. Well maintained ( with a small exception noted below) and clean. Room for 3 adults very tight when sofa opened for bed. Closet and bath were idiots’ delights. Door slid open for bathroom, but simultaneously closed closet. Bathroom had one double hook. Not nearly enough for 3 adults. Negligible counter space. 1 little hand towel bar at sink. Had stupid curved glass partition over less than half of shower. A shower curtain would have been better. A fully enclosed shower with a door might have cost nearly the same and prevented a soaked floor. This is typical for European shower logic. Closet lost almost 1/4 capacity with iron and ironing board in it. No clothes hooks anywhere in room. 1 desk chair squeezed into corner past desk-like table thing. Had safe but no fridge or microwave. Bed was noisy and wood platform eventually broke at one corner causing it to rock diagonally. Has nice 24 hour pizza service at bar that saved us the first evening after visiting Christmas at Kew Gardens. Great staff, especially the very cordial bar tender. Typical English breakfast with hot and cold foods.
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Date of stay: December 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services, Guest Services / Front Office at Hampton by Hilton London Waterloo
Responded 22 Dec 2024
Dear ReglMad, Thank you for sharing your detailed feedback about your recent stay with us. We're glad to hear that you enjoyed our convenient location, cleanliness, and the service provided by our great team—especially our cordial bartender. It’s also wonderful to know that the 24-hour pizza service and breakfast offerings added to your experience. However, we regret that some aspects of your stay fell short of expectations. We appreciate your honest comments regarding the room's layout, bathroom design, and closet functionality. Your points about the shower partition, limited counter space, and lack of hooks are well noted, and we will review these concerns with our team to explore potential improvements. We’re also sorry to hear about the issue with the bed frame, and we’ll ensure our maintenance team addresses this promptly. We value your input, as it helps us make necessary adjustments to provide a more comfortable and enjoyable experience for all our guests. Thank you again for taking the time to provide this constructive feedback, and we hope to welcome you back for a better stay in the future. Warm regards, Charley Moore Reception Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I really enjoyed this hotel. I had originally booked the Marriott London County Hall but didn't want to spend that much so I researched an alternative that was in a good location with easy access to public transportation and walking to sites. The Hampton Inn Waterloo fit the bill. The area outside of the hotel isn't beautiful but the inside was good. The room was nice and the breakfast was really good. There is a bus stop right in front of the hotel and a major Tube station a short walk away. There is a Mark & Spencer (M&S) mini grocery in the Tube station if you want to grab an easy takeaway meal. We walked a lot and never had any issues with safety.
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Date of stay: March 2024Trip type: Travelled with family
Value
Location
Service
Room Tip: Go to breakfast before 8:30 - 9 am because it gets crowded and you may have to wait a little bit.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services, Guest Services / Front Office at Hampton by Hilton London Waterloo
Responded 26 Mar 2024
Dear Sondra O Thank you so much for your wonderful feedback! I am happy to read you had enjoyed your stay with us at the Hampton Waterloo. It's great to know that our hotel met your expectations in terms of location and convenience. We understand the importance of accessibility and comfort, and we're delighted that you found our hotel to be a suitable alternative. We appreciate your kind words about our rooms and breakfast offerings. It's fantastic to read that you found our breakfast to be really good. Thank you for highlighting the convenience of our location, with easy access to public transportation and nearby amenities like the Mark & Spencer mini grocery store. We're are also glad to read that you felt safe during your walks around the area. It was a pleasure having you as our guest, and I hope we have the pleasure of welcoming you back to our in the future. If there's anything else we can assist you with, please don't hesitate to let us know. Kind regards Karen Golding
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My parents and I stayed here to spend a few days in London before continuing on to France. The room was very clean and the sofa bed was already set up for us when we arrived. The included breakfast was one of the best I’ve ever had at a Hampton property (I have stayed at several in the US and one in Amsterdam).
The location is great if you wish to use the Tube since Waterloo station is just down the street.
My only complaint was an issue with the bill. I had booked the room and my card was charged upon check in. My dad wanted (unbeknownst to me) to cover the cost of the room so requested that his card be used instead the night before we checked out. Somehow the charges on my card were not refunded and my dad’s card was charged an additional £700 on top of the agreed upon rate. I managed to resolve this after a little back and forth with the front desk agents the morning we checked out. The front desk agents were not sure where the additional charge came from and did agree that it was not correct. In the end, the correct amount was charged.
The location is great if you wish to use the Tube since Waterloo station is just down the street.
My only complaint was an issue with the bill. I had booked the room and my card was charged upon check in. My dad wanted (unbeknownst to me) to cover the cost of the room so requested that his card be used instead the night before we checked out. Somehow the charges on my card were not refunded and my dad’s card was charged an additional £700 on top of the agreed upon rate. I managed to resolve this after a little back and forth with the front desk agents the morning we checked out. The front desk agents were not sure where the additional charge came from and did agree that it was not correct. In the end, the correct amount was charged.
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services, Guest Services / Front Office at Hampton by Hilton London Waterloo
Responded 16 Mar 2024
Dear Aine, Thank you so much for taking the time to share your experience with us! I am happy to read that you and your parents enjoyed your stay with us and that you found the room clean and comfortable. It's wonderful to know that you appreciated our breakfast offerings - we always do our best to provide a memorable experience for all our guests and that our location near Waterloo station was convenient for your travels around London. I am sorry for the billing issue you encountered during your stay. I understand how frustrating this experience might have been for you. On behalf of the team we are grateful for your patience and understanding as we worked to resolve the situation with our front desk team. Your feedback helps us improve, and we'll be sure to review our procedures to prevent similar situations in the future. Thank you again for choosing to stay with us. I hope to have the opportunity to welcome you back for another enjoyable stay in the future! Kind regards Karen Golding
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I will start with stating that the staff in this hotel are very nice, helpful & friendly. They really went out of their way to try to help us.
Another good thing is the location, just a 3 minute walk from Waterloo station, nearby pubs, restaurants and even a well-known coffee and sandwich place across the road. They also have a fairly good fitness room.
However, the hotel is in need of some TLC and modernization. The beds are terrible, old stained spring box mattresses that sag in the middle and squeak, creak, boing and a variety of other noises when you make the slightest movement. They were very uncomfortable. The room felt run down, the carpet wasn’t clean and there was an overall damp smell. There are no closets and one on the 3 drawers is taken up by the safe, which didn’t work even after it was fixed by one of the staff. The staff tried to give us another room but the beds were the same, there was a bad sour smell in the room and there was an overwhelming smell of paint on that entire floor.
Breakfast was disappointing, so in the 4 days we were there we only ate there on the first day, other days we went out to other places for to eat. Sorry, this is not what we were expecting, we were travelling around the UK and originally intended to spend our last night in that hotel. I cancelled and booked another place.
Another good thing is the location, just a 3 minute walk from Waterloo station, nearby pubs, restaurants and even a well-known coffee and sandwich place across the road. They also have a fairly good fitness room.
However, the hotel is in need of some TLC and modernization. The beds are terrible, old stained spring box mattresses that sag in the middle and squeak, creak, boing and a variety of other noises when you make the slightest movement. They were very uncomfortable. The room felt run down, the carpet wasn’t clean and there was an overall damp smell. There are no closets and one on the 3 drawers is taken up by the safe, which didn’t work even after it was fixed by one of the staff. The staff tried to give us another room but the beds were the same, there was a bad sour smell in the room and there was an overwhelming smell of paint on that entire floor.
Breakfast was disappointing, so in the 4 days we were there we only ate there on the first day, other days we went out to other places for to eat. Sorry, this is not what we were expecting, we were travelling around the UK and originally intended to spend our last night in that hotel. I cancelled and booked another place.
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Date of stay: September 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services, Guest Services / Front Office at Hampton by Hilton London Waterloo
Responded 4 Oct 2023
Dear Daniel_Travel2011 Thank you for taking the time to write a review of your recent stay at our hotel. I'm pleased to read that you found our staff to be friendly and that the hotel's location was convenient for your adventures in London. However, I am sorry to learn that your overall experience was tainted by challenges in your room and during breakfast. I would appreciate it if you could reach out to us at guestservices@hbhlondonwaterloo.com so that we can discuss your stay in more detail. Your feedback will be instrumental in helping us improve. Thank you once again for your time, and I hope to hear from you soon. Kind regards Karen Golding
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I don't know about the mirror. There is a number you can call and an email address on the site. It is a good hotel in a very convenient location.
Come out of the hotel and turn right along the main road. The entrance to the station
is on the other side of the road less than 5 minutes walk. Just be careful where you cross
Yes, and no charge
Check if the Heathrow Express train is running. Nice train and then get taxi (or Uber) from the train station to the hotel. Heathrow Express doesn’t end at Waterloo unfortunately.
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"Check in can be busy at peak times but it is a busy hotel. Don't forget to ask at the bar for your free bottle of water if you are a Silver member. Enjoy and relax!"Read full review
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PRICE RANGE
$263 - $531 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondon
NUMBER OF ROOMS
297
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Frequently Asked Questions about Hampton by Hilton London Waterloo
Which popular attractions are close to Hampton by Hilton London Waterloo?
Nearby attractions include Guri In London (0.4 km), South Bank (0.4 km), and The Old Vic (0.2 km).
What are some of the property amenities at Hampton by Hilton London Waterloo?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Hampton by Hilton London Waterloo?
Top room amenities include air conditioning, a flat screen TV, and a walk-in shower.
What food & drink options are available at Hampton by Hilton London Waterloo?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hampton by Hilton London Waterloo?
Yes, parking is available to guests.
What are some restaurants close to Hampton by Hilton London Waterloo?
Conveniently located restaurants include Paladar, Franco Manca, and Flat Iron Waterloo.
Are there opportunities to exercise at Hampton by Hilton London Waterloo?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Hampton by Hilton London Waterloo?
Yes, dry cleaning and laundry service are offered to guests.
Does Hampton by Hilton London Waterloo offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Are there any historical sites close to Hampton by Hilton London Waterloo?
Many travellers enjoy visiting Houses of Parliament (1.2 km), Tower of London (2.3 km), and Churchill War Rooms (1.5 km).
Is Hampton by Hilton London Waterloo accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.