The Ampersand Hotel
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The Ampersand Hotel

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The Ampersand Hotel
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About

4.5
#66 of 1,144 hotels in London
4.9 of 5 bubbles
Location
4.8 of 5 bubbles
Cleanliness
4.7 of 5 bubbles
Service
4.5 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
With some of the most stylish hotel rooms in Kensington, The Ampersand is a privately-owned luxury London hotel that combines contemporary excellence in design, service, food and technology in an 1888 building at the capital's heart. We have been inspired by those great Victorian values of discovery and wonder - and given them a modern, whimsical twist. The result: a cosmopolitan, 111-room luxury boutique hotel, bar, restaurant and drawing rooms, delivering 21st-century warmth, humour and total comfort.The Ampersand Hotel is situated just a minute's walk from South Kensington tube station, and is well connected to Heathrow airport.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Meeting rooms
24-hour security
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Taxi service
Baggage storage
Concierge
Newspaper
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Housekeeping
Room service
Safe
Wake-up service / alarm clock
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Boutique
Family
Languages Spoken
English, Danish, German, Hindi and 4 more
Hotel links
Special Rate:Special rate available

Location

10 Harrington Road, London SW7 3ER England
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
London City Airport
15.6 km
See all flights
Heathrow Airport
19.6 km
See all flights
Gloucester Road
7 minUnderground
4.5
4.5 of 5 bubbles4,975 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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The Ampersand Hotel garners praise for its convenient location and luxurious atmosphere, complete with modern amenities and thoughtful touches like a complimentary minibar. While the rooms are celebrated for their comfort and special features, including heated floors, a few guests find them to be on the smaller side. The service at Ampersand earns rave reviews for its warm and efficient staff, and the hotel's cleanliness is consistently noted. Opinions on value are divided, with some considering it well-priced and others suggesting it's a bit costly.
Location
Convenient
Atmosphere
Luxurious
Rooms
Comfortable
Value
Expensive
Cleanliness
Spotless
Service
Attentive
Amenities
Well-appointed

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4,975Reviews52Q+A100Room tips
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Detailed Reviews
Kellie J wrote a review Mar 2023
Hotel's Favourite
5.0 of 5 bubbles
I was working for a client at this hotel on a Saturday afternoon and had quite a lot of equipment to bring into the hotel, with the parking not being that close to the hotel I quickly parked on the single yellow line in the Road near the hotel. I was panicking about getting a ticket.
I was soon feeling much more relaxed when a guy from the hotel said he would help me he also got another guy to help bring my stuff quickly in to the hotel which allowed me to Wizz of and find parking.
When leaving had to do it all again and I was very relieved to have the help once more his name was Mahammed
I don’t often write reviews but just felt he needed to know just how much he helped me
And he is doing a fantastic job you are very lucky to have such a lovely guy working front of house 👍🏼
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Date of stay: March 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Niels Frostrup, Other at The Ampersand Hotel
Responded 24 Mar 2023
Dear Kellie, Thank you very much for taking time out to share your recent experience with us. We are delighted that you had a great stay and that Mohamoud looked after you so well. I have shared your comments with him along with our thanks. We hope to have the pleasure of welcoming you back next time you visit South Kensington. Warm regards, Niels & the Ampersand Team
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Hannah A wrote a review Nov 2020
Poynton, United Kingdom
4.0 of 5 bubbles
The staff are friendly and always ready with a smile. The staircase is beautuful with a stunning light feature and the rooms are spotlessly clean and comfortable and I thought the Delux room was big by London standards. They are generous and leave a good selection of complimetary soft drinks, toiletries, teas and coffees and the robes and slippers are a nice touch. My daughter loved the rubber ducks for the bath.
There is a heated floor in the bathroom, good selection of television channels and a refrigerator.
We dined in the Apero and the food is delicious and the taster menu for two is a good value choice. We loved the childrens menu, the portions are quite generous and also enjoyed having the private table in the 'cubby'.

There were only a few issues. We were in 219 and the floor above was creaky so when the people above us were in it was very loud and actually woke us up as they were coming in late.
The first night we had had a long journey and wanted something to eat. We found the room service a bit confusing as you access the menu on the television which I suppose makes sense with Covid as it reduces books and menus having to be touched. We were not sure how to order anything as this was not clear on the hotel information. The menu also was quite limited and although it worked well when we were dining at the Apero the second night, some more simpler options would be well received for those wanting a more relaxed meal in their room or a lighter option. There was also no childrens room service menu on the television menu. I rang down and someone said they would bring one to our room but it never arrived so we opted for a deliveroo after my daughters bedtime was fast approaching! My husband popped to the bar for some drinks as we could not ring through to room service and still got charged the service charge which we felt was a bit strange.
When we had spoken to reception prior to booking into Apero they confirmed that they were still doing a 50% off the food bill on the night of our booking and this was also stated on the website. However when we checked with the waiter he said that offer had stopped now. He did say he would honour it (we heard another family had been told the same thing) but it was somewhat embaraassing for us. The sharing menu I think from seeing afterwards on the hotel menu and website was supposed to finish with an affogato which we never received but the food was so tasty and more than enough that it plicated us on that score.

I would say this is an overall great hotel in a perfect location but maybe just plan your meals a little if you are travelling with children.
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Date of stay: November 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Niels Frostrup, Other at The Ampersand Hotel
Responded 3 Nov 2020
Thank yo for the kind review and lovely comments about your stay. It's a pleasure to read how you enjoyed the hotel and our amenities, I would however like to take this opportunity to extend our sincerest apologies for the issue you experienced with the meals. Your comments have been shared with our Restaurant manager for review. We look forward to welcoming you back on another occasion. Warm regards, Niels & the Ampersand Team
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
feebc wrote a review Feb 2020
Manchester, United Kingdom
+1
5.0 of 5 bubbles
We stay in London regularly and often feel the prices we pay don’t reflect the level of comfort/service. Not this time!
This hotel is really beautiful and the service is wonderful.
To be fair, we did have an upgrade (much appreciated) so it’s fair to say we paid less than we should have...but I suspect the experience would have been as good anywhere in the hotel.

The room was really lovely, great toiletries, coffee, soft drinks, magazines, books, technology, decor - and immaculate.

The turn down service was so good. Our room was not only refreshed, but toiletries, coffee, water etc were all replaced. Bin emptied, toilet paper checked, everything you could ask for!

We didn’t use the restaurant or the drawing room (but we will next time!) but they looked lovely.

We had a great sleep and stepped outside to find a handy taxi rank.

Can’t fault it. Thank you Ampersand, you are our new london hotel of choice. And we’re fussy!
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AssistantF1, Front Office Manager at The Ampersand Hotel
Responded 29 Feb 2020
Dear Feebc, Thank you for this amazing review. We will share it with the team! We look forward to welcoming you back. Kind Regards, Andrea
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PSG21 wrote a review Feb 2020
Aberdeen, United Kingdom
5.0 of 5 bubbles
My family and I stay at the Ampersand every time we’re in London. This would have been our third stay with our four-year-old daughter (and the fourth for my Husband and myself). The hotel is absolutely fantastic - from its location across South Kensington station, to the cleanliness and decor of the rooms and common areas and most importantly, the unrivalled quality of service we receive every single time. The Ampersand has especially made our daughter’s stays so memorable, and she now considers it her “London Home”. Thank you especially to the front door staff (I’m so sorry but I’ve forgotten the name of the two lovely gentlemen who were at the doors on Thursday/ Friday and at the weekend past!). But they were just so friendly to my daughter, always taking the time to speak to her and ask her about her day, and spoiling her with the rubber duck and the car! We truly can’t fault the Ampersand, and we look forward to returning once again.
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Review collected in partnership with this hotel
Date of stay: February 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NielsFrostrup, Assistant General Manager at The Ampersand Hotel
Responded 17 Feb 2020
Thank you for the kind review and recommendation. It's always a pleasure to have you and the family with us and I'm happy to hear that you were looked after so well again. We all look forward welcoming you back next time you visit South Kensington. Warm regards, Niels & the Ampersand Team
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Lianne wrote a review Oct 2020
+1
5.0 of 5 bubbles
My husband and I stayed here just a couple of weeks ago, the hotel is very easily reached from South Kensington tube, literally across the road, and less then 10 minutes from both the natural history museum and V&A.

The hotel itself was spotless throughout, every member of staff greeted us with a smile and hello. We especially liked their text service, it was a great way of keeping in touch. Our room was surprisingly spacious by London standards and the free mini bar was a bonus, even more so that it was restocked each day with water soft drinks and juices . A beautiful comfy bed with crisp linens as well. The bathroom was a little compact compared to the room butwas more then enough, the rain showner was lovely

Taking advantage of the hotels 50% food in Apperol we had a fabulous dinner in the restaurant in fact one of the best steak dinners we have had for some while, along with some very tasty cocktails.

The hotel had a very quite vibe even when their drawing room had several patrons enjoying high tea, socially distant of course.

Neither my husband or my self could find any major fault, a truly surprising gem.
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Niels Frostrup, Other at The Ampersand Hotel
Responded 3 Oct 2020
Dear Mrs James, Thank you for the kind review and comments about your stay. We're delighted that you enjoyed the hotel and the Apero restaurant. We hope to have the pleasure of welcoming you back in South Kensington very soon. Warm regards, Niels & the Ampersand Team
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KaroBxls wrote a review Feb 2020
Brussels, Belgium
5.0 of 5 bubbles
A last minute trip booked to London led us to The Ampersand Hotel in South Kensington and when we arrived we were pleasantly surprised by the friendliness of the hotel staff and the aesthetic of the hotel- everywhere you look, you see something interesting and colourful. The location is perfect: with our five year old we were able to walk to the museums (the Natural Science Museum was our favourite at 5 minutes away) and for our daily meals we were spoiled for choice in South Kensington with a great variety of local restaurants around. The hotel room itself was cosy and the bed was one of the most comfortable we’ve slept in. Service was top notch: our son particularly enjoyed the kids’ afternoon tea served on a rocket ship cake tray. I made use of the gym which was a great plus staying at this hotel. We will definitely return to The Ampersand for our next short trip to London.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AssistantF1, Front Office Manager at The Ampersand Hotel
Responded 10 Mar 2020
Dear KaroBxls, We are delighted to read this lovely feedback. It has been a pleasure to take car of you and your family whilst this trip in London. We look forward to welcoming you back. Kind regards, Andrea
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sarahburton30260 wrote a review Aug 2021
Leeds, United Kingdom
5.0 of 5 bubbles
We stayed for 3 nights in 2 connecting rooms. The rooms are separate but share a little hallway with a single external door. When requesting connecting rooms it would be good to provide door stops as standard so you can hear the kids.

We had a science afternoon tea, which was incredibly well thought through in terms of detail and the food was delicious.

The hotel and the rooms are spotless and well maintained - so many 4 or 5 star hotels can be a little shabby around the edges, but this is perfect. Bathrooms are luxurious, great towels and lovely beds and bedding.

The service at the hotel is phenomenal- when booking the phone was answered straight away by someone who could actually help and book rooms for us. Check in was smooth, check out was easy (and not until midday!). There was always someone on desk and they were always helpful.

Location is great - minutes from the museums, lots of restaurants and bakeries and right next to south Ken tube station.

Highly recommend, would definitely stay again
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Date of stay: August 2021
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Niels Frostrup, Other at The Ampersand Hotel
Responded 1 Sept 2021
Dear Ms Burton, Thank you for the kind and details review of your stay with us. We are delighted that you had such a great stay and found that the hotel lived up to your expectations. We hope to have the pleasure of welcoming you back for another Ampersand experience in the near future. Warm regards, Niels & the Ampersand Team
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suemiller2020 wrote a review Feb 2020
Sydney, Australia
5.0 of 5 bubbles
A modern,clean, comfortable,quiet and convenient hotel that has great food as well. It is not the cheapest of hotels, but the standard of service and its ideal location in South Kensington literally across the road from the tube station make it hard to beat in terms of access to all London has to offer. I highly recommend it, particularly for solo travellers.
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Review collected in partnership with this hotel
Date of stay: February 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NielsFrostrup, Assistant General Manager at The Ampersand Hotel
Responded 19 Feb 2020
Dear Sue, Thank you for the kind review and recommendation. We're pleased to read that you had a great time with us and found South Kensington well located for your time in London. Hopefully we have the pleasure of welcoming you back for another Ampersand experience next time you visit London. Warm regards, Niels & the Ampersand Team
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Laurella Walker wrote a review Sept 2020
Winchester, United Kingdom
+1
5.0 of 5 bubbles
We chose this Hotel to extend our stay in London by 2 nights. The welcome on arrival was friendly and I had requested a Studio with a bath in the window which they were able to accommodate. The room was beautiful and as we wanted to visit the V&A museum it was a perfect choice as it’s within very easy walking distance. There is also a great choice of restaurants around the area. The bar and restaurant at the Hotel itself is lovely and although we only had a drink there my husband commented that the steak looked amazing! So that’s something to try next time.... Thank you so much staff at Ampersand Hotel.

PS, love the little ducks! They have both come home with us ;)
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Niels Frostrup, Other at The Ampersand Hotel
Responded 26 Sept 2020
Dear Laurella, Thank you for taking time out to review your stay with us. We're delighted to hear that you enjoyed the hotel and was look after so well by the team. We all hope to have the pleasure of welcoming you back again for another Ampersand experience. Warm regards, Niels & the Ampersand Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JSL wrote a review Aug 2021
Berkshire, United Kingdom
5.0 of 5 bubbles
This dog friendly hotel did not disappoint. A warm welcome and easy check-in paved the way for a delightful stay. The room was spacious and extremely comfortable and our dog was most pleased by the jar of biscuits left in the room, especially for him! We will be return again, this month, for our children to enjoy this wonderful place.
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Date of stay: August 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Niels Frostrup, Other at The Ampersand Hotel
Responded 1 Sept 2021
Dear Johanna, It's a pleasure to hear that you and your 4 legged family member enjoy the Ampersand, we look forward welcoming the rest of the family next time you visit South Kensington. Warm regards, Niels & the Ampersand hotel
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Answer from Roberto P
London, United Kingdom2 contributions
Thank you for your question - we are a family friendly hotel and so are our restaurants. But we welcome guests without children for example on buisness travel too - every day. We look forward to welcoming you.
BeMac asked a question Nov 2021
Seattle, Washington83 contributions102 helpful votes
Are there any rooms with 2 beds?
Answer from Sue B
3 contributions1 helpful vote
Yes, I travelled with a friend and we had a room with twin beds. Hope that helps.
Answer from Jessica P
London, United Kingdom5 contributions3 helpful votes
We were in the bar till midnight- but why not contact them directly with your enquire and maybe book a table so they can definitely accommodate you - it’s quite small.
Answer from Niels Frostrup
London, United Kingdom2 helpful votes
The Kensington car park is nearest to us and they have a daily charge of £50.00
R E F wrote a tip 10 Jul
San Francisco, California9 contributions
5.0 of 5 bubbles
"Not accessible for wheelchair uses."
Read full review
David M wrote a tip Jun 2024
1 contribution
5.0 of 5 bubbles
"A handy taxi rank can be found immediately in front of the hotel."
Read full review
95Chris wrote a tip May 2024
New York City, New York42 contributions48 helpful votes
3.0 of 5 bubbles
"Skip the breakfast buffet. Much better pastries available in the neighborhood."
Read full review
janna150 wrote a tip Mar 2024
Kettering, United Kingdom27 contributions24 helpful votes
5.0 of 5 bubbles
"All perfect..ask reception if any snags they are super helpful"
Read full review
fab4lawsons wrote a tip Feb 2024
Worthing, United Kingdom35 contributions10 helpful votes
5.0 of 5 bubbles
"Take time to be kind to the staff "
Read full review
Not the right property for you?
There are more places to choose from in the London area.
PRICE RANGE
$425 - $706 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondonSouth Kensington
NUMBER OF ROOMS
111
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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THE AMPERSAND HOTEL - Reviews & Price Comparison (London, England) - Tripadvisor

Frequently Asked Questions about The Ampersand Hotel
Which popular attractions are close to The Ampersand Hotel?
Nearby attractions include V&A - Victoria and Albert Museum (0.3 km), Natural History Museum (0.2 km), and South Kensington (0.3 km).
What are some of the property amenities at The Ampersand Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Ampersand Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ampersand Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Ampersand Hotel?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to The Ampersand Hotel?
Conveniently located restaurants include K Bar, Town House, and Scoff And Banter Kensington.
Are there opportunities to exercise at The Ampersand Hotel?
Yes, guests have access to a fitness centre during their stay.
Does The Ampersand Hotel have airport transportation?
Yes, The Ampersand Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Ampersand Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ampersand Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at The Ampersand Hotel?
The staff speaks multiple languages, including English, German, Italian, Hindi, Thai, Polish, and Danish.
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