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Sofitel London St James

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Traveller (393)
Room & Suite (109)
Dining (63)
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About

#34 of 1,170 hotels in London
Location
Cleanliness
Service
Value
Travellers' Choice
Sofitel London St James offers five-star accommodation in the heart of London's West End. This landmark hotel - consistently rated as one of the best in London - combines traditional British design with contemporary style that is unmistakably French. Located in a grade II listed building, the hotel features Michelin star restaurant Wild Honey St James, The Rose Lounge, St James Bar, a large choice of conference suites and an award-winning spa. In a prime location on Waterloo Place, surrounded by historic buildings, Sofitel London St James is within easy reach of many of London’s main attractions including Buckingham Palace, Big Ben, Pall Mall, Piccadilly Circus, and guests can explore the chic shops, restaurants and galleries of the exclusive St James's district.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Airport transportation
Business Centre with Internet Access
Conference facilities
Wifi
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Special diet menus
Taxi service
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Minibar
Flatscreen TV
Soundproof rooms
Safe
Iron
Wake-up service / alarm clock
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Business
Green
Languages Spoken
English, French, Spanish, Dutch
417Reviews58Q+A57Room tips

Reviews
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Traveller rating
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Sersi s wrote a review 15 Mar
4 contributions
An amazing experience at Sofitel Saint James! The staff was outstanding and the hotel’s location was superb. We are grateful for the exceptional service and warmth we experienced during our stay. We’ll definitely return on our next visits to London!
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Sofitel London St James
Responded 3 days ago
Bonjour, It is a pleasure to receive such a positive review. We're thrilled to hear that the team made such a memorable impression on you and that our central location was so convenient for your visit to London. It's so gratifying to know that our dedication to service and warmth is recognised and appreciated by our guests. We look forward to seeing you again on many more occasions. Best wishes and merci, Marie-Paule Nowlis, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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W&W wrote a review Oct 2022
London, United Kingdom63 contributions6 helpful votes
Hotel's Favourite
Wow, what an incredible Wedding we had at the Sofitel London St James! Everyone from the Sofitel team went the extra mile in making our day so special. Patricia from the Wedding and Events Team, helped us plan our wedding to perfection, she is passionate, has an eye for detail and service, and really helped us feel at ease throughout the whole process. Olivia from The Rose Lounge brightened our day on many occasions, and her energy and passion is wonderful to see. On arrival, the reception team knew who we were and everyone was so accommodating to our every need, the concierge and guest relations team were also excellent. The hotel is truly 5 star with a relaxing feel. The General Manager Marie Paule is so welcoming and warm, we are so happy we chose the Sofitel as our wedding venue. The wedding venue space is substantial, good links to transportation and the bedrooms are beautiful, super clean and with luxury Diptyque toiletries. But what makes this hotel stand out is the amazing service and dedication of the Sofitel team. Thank you to everyone who made our day special and we can’t wait to return!
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Hotel- cmanager, Owner at Sofitel London St James
Responded 24 Oct 2022
Bonjour, Thank you for sharing this lovely review. It is so rewarding for myself and all the team to have received your feedback and to know we helped to make your special event an occasion to remember. Your positive feedback about our team's service will motivate us to continue upholding our standards of excellence. We all wish you the very best for your future together. We look forward to seeing you again on future occasions. Best wishes and merci, Marie-Paule Nowlis, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tour45437523864 wrote a review 9 Mar
3 contributions
I was there in late February with my wife for a few nights. The location of the hotel is perfectly located between Buckingham Palace and Piccadilly Square. There are great restaurants in the area, all in short walking distance as well as shopping and entertainment. The rooms were manicured, clean and well appointed. My wife and I travel quite often and were quite impressed with the level of customer service from all of the staff, from the concierge who made all of our last minute restaurant reservations, to the door men who greeted us by our name with a smile and were amazing gentlemen. Christina who works in hospitality left us handwritten notes in our room, very pleasant young lady. Overall, we appreciated such great customer service, and can't wait to return. Btw, the food was very good at the hotel too.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Great location.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Sofitel London St James
Responded 3 days ago
Bonjour, It is a pleasure to receive such a glowing review and its delightful to hear that our central location served as the perfect base for your London adventure. We take pride in maintaining the high standards of cleanliness and presentation in all our rooms, and it's rewarding to know that this contributed to the enjoyment of your stay. Our team strives to deliver exceptional service, and it's wonderful that you felt welcomed and well-cared for throughout your visit. Your kind words about Christina and our concierge service truly warm our hearts, and we're so pleased that you enjoyed dining with us too. We can't wait to see you on your next visit! Best wishes and Merci, Marie-Paule Nowlis, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Isabelle S wrote a review 5 Mar
1 contribution
I had a wonderful stay at Sofitel with my parents. The room & bathroom were very spacious and clean. All the staff were super nice as well. We really enjoyed breakfast our last day. Products tasted very fresh and everything was well presented. The spa was relaxing. We finished our stay with a nice drink in the bar. Would definitely recommend to stay here!
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Sofitel London St James
Responded 1 week ago
Bonjour, Thank you so much for taking the time to share your opinion of your stay with us. We're delighted to hear that you found your room and bathroom spacious and clean, reflecting our effort to provide comfortable and well-maintained accommodations. It's also wonderful that our team's friendliness contributed to a memorable stay for you and your parents. We take pride in the freshness and presentation of our breakfast offerings, and it's gratifying to know that it was a highlight of your morning. Your kind words about our spa are much appreciated, as we strive to create a relaxing environment for our guests, and we're thrilled that you enjoyed the St James Bar. We look forward to welcoming you back again soon for a return visit. Best wishes and merci, Marie-Paule Nowlis, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Suzy B wrote a review 4 Mar
London, United Kingdom4 contributions3 helpful votes
Fabulous hotel. The staff are very friendly & professional. Lovely bedroom & beautifully decorated. The St James Bar has a lovely atmosphere. Great selection for breakfast & excellent service by a waiter called Lois. We will definitely stay again.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Sofitel London St James
Responded 2 weeks ago
Bonjour, It is such a pleasure to receive such a positive review. We're thrilled to hear that you enjoyed the friendly and professional demeanour of our team, as well as the lovely ambience and decor of our rooms. It's wonderful that you had a great experience at the St James Bar and found our breakfast selection to your liking, with Luis and the team providing excellent service. Our aim is always to offer a memorable experience, and we're so glad that we could achieve this for you. We look forward to seeing you again on future occasions. Best wishes and merci, Marie-Paule Nowlis, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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993mariagh wrote a review Feb 2024
Seal Beach, California12 contributions10 helpful votes
This hotel experience was by far the best ever. We've had luxury experiences before, including the top penthouse suite at the Bellagio Hotel in Las Vegas but the treatment we received here was simply unmatched. The reception we received the moment we walked in with Ornella, Violeta, Adela, Rika, Christina, a gentleman from Spain/Columbia can't remember his name, and Matthias made us feel like royalty. They all listened intently to our responses to their gentle questions about our stay, our wishes and our plans and did whatever they could to accommodate us. Next, the concierge staff that was led by Giomaria, (Another gentleman from Hungary, cannot remember his name), Na Jib, and Abrajaim, was so very helpful from suggesting itineraries to mapping out our journeys. Our stay would have been completely different without the people mentioned above over the course of 5 days. The restaurant staff again, was incredible including Panos, Tina, Luis from Spain, another Luis and two lovely ladies from India. They sat us down and made sure we were happy with our table, brought us anything we wanted and made sure our order was 100% correct. Again, this was the most professional, the most proud and the most helpful staff I've ever had and I have traveled and stayed at many hotels over the course of many years. The room amenities were top notch from the bedding to the way the room was prepared for us every day. Everything was cleaned perfectly, the bath and shower were totally satisfying and on top of everything else, the location was beyond what I was expecting. We were walking distance from at least two theaters, the king's residence, the prime minister's residence, lovely walks, historical sites and the list goes on and on. I will always return to this hotel or I won't travel to London England, period. Thank you everybody, Ruben Southern California USA
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Sofitel London St James
Responded 2 weeks ago
Dear Ruben, Thank you so much for sharing your amazing feedback of your stay with us. We're delighted to hear that our team members made you feel like royalty with their attentive service. It's wonderful to know that our concierge team provided such valuable assistance in enhancing your London experience as there is so much to choose from. Your kind words about the restaurant team too and their impeccable service are greatly appreciated. We take pride in the luxurious amenities of our rooms, and it's rewarding to know that you found the bedding and cleanliness to be top-notch. Our central location is indeed a highlight, and we're glad it contributed to the convenience and enjoyment of your stay. Rest assured, we aim to maintain the high standards you experienced, from the comfort of our Sofitel MyBed™ to the charm of our historic building. We hope to welcome you back again soon and thank you again for your detailed comments and recognition of our wonderful team. Best wishes and Merci, Marie-Paule Nowlis, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Chris wrote a review Feb 2024
5 contributions
Amazing service from all teams in this beautiful hotel, from.the Concierge and front of house greeting, through to bar and restaurant staff. Nothing is too difficult, friendly approach, so helpful and go above and beyond. The food and drinks were wonderful, very comfortable and clean rooms with plenty of space even for standard rooms selected. Love the breakfast honey from their own bees on the roof too. You can spend less on stays but servide we've found is noticeably less. This hotel feels like you have benefitted from a huge discount on one of the even more expensive hotels!! 5 star! Oh, and a great location!
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Sofitel London St James
Responded 2 weeks ago
Bonjour, Thank you for taking the time to share your feedback with us. We're thrilled to hear that our team's friendly and helpful service contributed to your excellent stay. It's our pleasure to create such a welcoming atmosphere and to go above and beyond for our guests. We also appreciate your compliments on our well-appointed and spacious rooms. Your enjoyment of our breakfast, including honey from our rooftop bees, is particularly gratifying, and we're glad it added a special touch to your mornings. We're delighted you found our location to be ideal for exploring the vibrant West End and nearby attractions and look forward to seeing you again on future occasions. Best wishes and merci, Marie-Paule Nowlis, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Melissa J wrote a review Feb 2024
1 contribution
Beautiful hotel with a fun history. Beautiful room with amazingly comfy beds. But the best was the service, particularly from Violetta who went out of her way to make me and my two sons feel like VIPs. Love that the hotel had very tasty vegan options (London is so so vegan-friendly), and the location can’t be beat. An easy stroll or train to every major attraction and cool neighborhood. Thanks Sofitel, we’ll be back!
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Sofitel London St James
Responded 2 weeks ago
Bonjour, We would like to thank you for this positive review of your recent stay. We're thrilled to hear that you found our accommodations and beds to be exceptional and that our service, particularly from Violetta, made your stay memorable. Our team strives to provide a warm and welcoming atmosphere for all our guests, so it's wonderful to know that we succeeded with you and your sons. Additionally, we're glad that our vegan options added to your enjoyment of your stay, and that our central location served as a convenient base for your London explorations. We look forward to seeing you again on future occasions. Best wishes and merci, Marie-Paule Nowlis, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Vincent B. wrote a review Feb 2024
Melbourne, Australia145 contributions77 helpful votes
+1
We stayed at the Sofitel St James for a couple of days for a quick visit to London. I highly recommend this hotel for its warm, welcoming staff, excellent location, and fantastic rooms. It’s within walking distance of Soho,high-end shopping, and most of London’s famous landmarks. Thanks, Camille and Raschely for an extraordinary welcome - you made us both feel special 😊
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Date of stay: February 2024Trip type: Travelled as a couple
Room Tip: Ask the staff for tips on where to eat. You’ll get to experience some hidden gems.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Sofitel London St James
Responded 3 weeks ago
Bonjour, We appreciate that you took the time to rate your recent stay. We're thrilled to hear that our team, particularly Camille and Raschely, made you feel special and provided such a warm welcome. It's wonderful to know that our prime location enabled you to easily explore so much on your quick visit to London. We look forward to seeing you again on future occasions. Best wishes and merci, Marie-Paule Nowlis, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Wan W wrote a review Feb 2024
3 contributions1 helpful vote
We had a fabulous stay at the Sofitel London St James. Actually, at first I met some terrible booking troubles that made me very disappointed, but when we arrived at Sofitel St James, all our discomfort flew away. A special “thanks” to Monsieur Mathijs Janssen who gave us warm welcome and help. The signature tea tasted so good! Merci beaucoup! Every staff were outstanding that made me feel cared for. The location is perfect which is just 1 minute away from His Majesty’s Theatre where we watched the musical twice and it’s also very close to Piccadilly Circus and Covent Garden. The Wild Honey St James was lovely as well. We went for a Pre-Theatre dinner and had a wonderful time. Hope to return Sofitel London St James there again!
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Hotel- cmanager, Owner at Sofitel London St James
Responded 4 weeks ago
Bonjour, Thank you for taking the time to provide us with your feedback. We're thrilled to hear that our location served as the perfect base for your visit to London's West End and that you enjoyed the proximity to cultural highlights such as His Majesty's Theatre showing the fabulous Phantom of The Opera, Piccadilly Circus, and Covent Garden. Your kind words regarding the service provided by our team, especially the warm welcome from Mathijs, are truly appreciated, and we're delighted that our efforts to make you feel cared for were successful. It's wonderful to know that you enjoyed our Michelin-starred Wild Honey St James restaurant and this contributed to a memorable pre-theatre evening. We hope to welcome you back. Best wishes and merci, Marie-Paule Nowlis, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$884 - $1,127 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel st james london hotel london, accor st james london, sofitel london, london sofitel st james
LOCATION
United KingdomEnglandLondonSt. James's
NUMBER OF ROOMS
183
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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SOFITEL LONDON ST JAMES - Hotel Reviews & Price Comparison (England) - Tripadvisor

Frequently Asked Questions about Sofitel London St James
Which popular attractions are close to Sofitel London St James?
Nearby attractions include National Gallery (0.3 km), St. James's Park (0.5 km), and Strawberry Tours (0.4 km).
What are some of the property amenities at Sofitel London St James?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Sofitel London St James?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sofitel London St James?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sofitel London St James?
Yes, parking is available to guests.
What are some restaurants close to Sofitel London St James?
Conveniently located restaurants include Green Bar at Hotel Café Royal, Leicester Square Kitchen, and Hard Rock Cafe London Picadilly Circus.
Are there opportunities to exercise at Sofitel London St James?
Yes, guests have access to a fitness centre, a sauna, and locker rooms available in the fitness centre during their stay.
Does Sofitel London St James have airport transportation?
Yes, Sofitel London St James offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sofitel London St James?
Yes, dry cleaning and laundry service are offered to guests.
Does Sofitel London St James offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sofitel London St James?
The staff speaks multiple languages, including English, Spanish, French, and Dutch.