Sofitel London St James
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Sofitel London St James

Traveller (444)
Room & Suite (117)
Dining (80)
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About

5.0
#27 of 1,138 hotels in London
5.0 of 5 bubbles
Location
4.9 of 5 bubbles
Cleanliness
4.9 of 5 bubbles
Service
4.6 of 5 bubbles
Value
This award is our highest recognition and is presented annually to the top 1% of businesses across select categories.
Sofitel London St James offers five-star accommodation in the heart of London's West End. This landmark hotel - consistently rated as one of the best in London - combines traditional British design with contemporary style that is unmistakably French. Located in a grade II listed building, the hotel features Michelin star restaurant Wild Honey St James, The Rose Lounge, St James Bar, a large choice of conference suites and an award-winning spa. In a prime location on Waterloo Place, surrounded by historic buildings, Sofitel London St James is within easy reach of many of London’s main attractions including Buckingham Palace, Big Ben, Pall Mall, Piccadilly Circus, and guests can explore the chic shops, restaurants and galleries of the exclusive St James's district.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Airport transportation
Business Centre with Internet Access
Conference facilities
Wifi
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Special diet menus
Taxi service
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Housekeeping
Interconnected rooms available
Minibar
Flatscreen TV
Soundproof rooms
Room service
Safe
Iron
Wake-up service / alarm clock
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to TheAA: The Automobile Association.
5.0 of 5 stars
HOTEL STYLE
Business
Green
Languages Spoken
English, French, Spanish, Arabic and 1 more

Location

6 Waterloo Place, London SW1Y 4AN England
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
London City Airport
12.7 km
See all flights
Heathrow Airport
22.8 km
See all flights
Piccadilly Circus
4 minUnderground
451Reviews58Q+A68Room tips

Reviews
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Detailed Reviews
Graham T wrote a review Jan 2020
London, United Kingdom1 contribution4 helpful votes
5.0 of 5 bubbles
We’ve used Sofitels in many cities and this one has become one of their best. Our refurbished room was quiet, cosy and efficient, with a comfortable bed, good WiFi and USB charging for phones at the bedside. The table and upright chairs were ideal for room-service meals and the bathroom had a modern floor-level shower ideal for older guests. Staff throughout the hotel were cheerful, polite and helpful and remembered your name when you met them again.
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Date of stay: December 2019
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: Ask for a recently refitted one. We’ve stayed before and the upgrade was due!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MPNowlis, General Manager at Sofitel London St James
Responded 15 Jan 2020
Dear guests, Thank you very much for your very positive feedback. I am really happy to hear that all the elements were gathered here at Sofitel London St James for you to have a wonderful experience. We look forward to your next visits. Meanwhile I wish you a marvelous year 2020! Marie-Paule Nowlis
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
julie c wrote a review Aug 2021
1 contribution
5.0 of 5 bubbles
What a fabulous place. Beautiful decor in public areas with fresh flowers and a wonderful signature scent throughout. Large and newly decorated bedrooms with all the amenities you need. Everything exudes class yet the atmosphere is relaxed and friendly, always maintaining a professional air and a customer centred approach. We loved our stay and extended it by a further day then rebooking for a birthday gift for my son later this month. The spa was also of a high standard with the attention to detail making a difference. The location of the hotel makes it easy to get around London whether on foot or by cab. We will not hesitate to stay again.
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Review collected in partnership with Accorhotels.com
Date of stay: August 2021
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marie-Paule Nowlis, General Manager at Sofitel London St James
Responded 28 Aug 2021
Dear Julie, Thank you so much for such an outstanding review, It was a true pleasure for the team and I to welcome you and help make your London trip memorable. I look forward to welcoming you back again soon. Kind regards, Marie-Paule Nowlis General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.
Maria_Cavaco wrote a review Oct 2020
London, United Kingdom57 contributions51 helpful votes
+1
5.0 of 5 bubbles
I always wanted to stay here and my boyfriend surprised me for one night.
I loved it! Not only did I get engaged but also the bar and restaurant were amazing!
In the bar with the passport menu (that I wanted to try for a while) really got me and I'll definitely go back.
There are alcohol sanitizer dispensers everywhere and the welcome drink was really pleasant.
Breakfast was gooooood, I love breakfast!
I want to thank Sofitel team mostly (and I apologize I'm sure I will get it wrong) Romane?! For helping my boyfriend, now fiancé, to organise the surprise and making our stay so great and making us feel very special, not only me but him as well :)

Ps: ask for caneles!! Oooh they are absolutely amazing, I could do eat it all day.
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Date of stay: October 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marie-Paule Nowlis, General Manager at Sofitel London St James
Responded 7 Oct 2020
Dear Ms Cavaco, Congratulations once again on your recent engagement! Romane, our bar team and the whole Sofitel St James were thrilled to be able to share this special occasion with you and your new Fiance. We look forward to welcome you back soon. Warm regards, Marie-Paule
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curlew wrote a review Sept 2020
Gravesend, United Kingdom399 contributions163 helpful votes
5.0 of 5 bubbles
We chose to stay at the Sofitel for a couple of nights. The standard as you would expect from a Sofitel was very good and all the staff were excellent. The hotel its self was quiet with the exception of lunchtime in Wild Honey which was pretty busy on the restaurants reopening day. Breakfast was excellent and the room very comfortable and quiet . Covid practices were very good and we felt very safe. All the staff wore masks their were plenty of hand sanitisers around the hotel and one on every table in the restaurant. We had a lovely stay and would pick the hotel again.
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marie-Paule Nowlis, General Manager at Sofitel London St James
Responded 7 Sept 2020
Dear Guest, Thank you so much for sharing this lovely feedback. Your safety and the safety of our Heartists is our main priority and we are delighted to read your comment about the safety measures. We hope to welcome you back very soon. Warm regards, Marie-Paule
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Lulu B wrote a review Jan 2020
Geneva, Switzerland128 contributions118 helpful votes
4.0 of 5 bubbles
The hotel is well situated. Rooms nicely decorated. If you want a room with a view you have to book at least a Premium luxury room. The bathroom is "English style" - the two sink taps function in the opposite way of normal once etc. The bar is pleasant and not too noisy. Personnel very nice.
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Review collected in partnership with Accorhotels.com
Date of stay: January 2020
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MPNowlis, General Manager at Sofitel London St James
Responded 24 Jan 2020
Dear guest, I thank you for your positive feedback. I am really pleased to hear that you have enjoyed your experience at Sofitel London St James. We look forward to your next visits. Meanwhile I wish you a beautiful year 2020! Marie-Paule Nowlis
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.
Diana D wrote a review Oct 2022
8 contributions1 helpful vote
5.0 of 5 bubbles
Unbelievable hotel experience! The staff is amazing. Friendly, welcoming and professional. We were greeted outside before we had walked through the front door with an offer of assistance with our bags. Check in swift and flawless. Staff and the upper management team all greeted us warmly and genuinely wanted us to enjoy our stay. The entire hotel from common area restrooms, lobby, restaurant, bar, etc was spotless and the decor is colorful, comfortable, classy throughout making one feel right at home. Rooms are the same and offer quality bedding, towels, coffee, water, the list goes on and on with the pampering details.
The location couldn't be better: Buckingham Palace, Green Park and so many other great destinations just a short walk or Underground ride away. Don't miss the breakfast! I am typically not a breakfast person but I could not resist all the healthy offerings. Fresh pressed juices, chia pudding, broiled tomatoes, smoked salmon. Delicious!
I look forward to a return to this incredible hotel.
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Date of stay: September 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Sofitel London St James
Responded 9 Oct 2022
Bonjour, Thank you for taking the time to share your feedback with us. We pleased that you found our location to be ideal for your needs and appreciated the high standards and quality service which we strive to uphold. We all look forward to have the pleasure of welcoming you back on your next stay. Merci, Marie-Paule Nowlis, General Manager
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Spook J wrote a review Mar 2020
Bedworth, United Kingdom32 contributions36 helpful votes
5.0 of 5 bubbles
We stayed here for one night, we were in London for a show and this hotel was close to the theatre hence booking it. As soon as we walked it it was just lovely, greeted by polite staff, hot towels and smiles, check in was super easy and they were all extremely helpful. The hallways and landings smelt lovely and were super clean and the room was the same. It was quiet in the room, spotless and the bed was very comfy. We went to the bar for drinks and they went above and beyond to make sure we were happy with our chosen cocktails and the olives and nuts were an added bonus. We didn't eat there as we just didnt have time but we will be coming back again and will deffo be trying the restaurant. If your looking for somewhere clean, friendly and close to everything within walking distance this is your place.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marie-Paule Nowlis, General Manager at Sofitel London St James
Responded 3 Oct 2021
Dear Guest, Thank you for your previous feedback. I do hope we will have the opportunity of welcoming you back for an even better experience following our hotel renovation in 2019 and the many improvements we have put in place over the years. Kind regards, Marie-Paule Nowlis General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Terence N wrote a review Jun 2021
Southend-on-Sea, United Kingdom131 contributions85 helpful votes
2.0 of 5 bubbles
Terrible experience with the best thing I can say about the hotel is literally the modern toilet.

Having paid over £680 for a single night stay in their prestige suite, I actually booked 2 such rooms, I found the service and value for money absolutely disgusting.

The dinner menu in the ‘Wild Honey’ restaurant was very limited and some of the items we ordered never even arrived.

Breakfast was little different to dinner with the service little short of chaotic. Having paid over £680 a night for each room we did not expect to be charged for breakfast, we were!

Would I stay here again, in words of one syllable NO!
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Date of stay: May 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marie-Paule Nowlis, General Manager at Sofitel London St James
Responded 7 Jul 2021
Following our telephone conversation, Please accept once more my sincere apologies for your overall experience and thank you so much for having taken the time since to speak with me verbally allowing us to hear your valuable feedback. Sincerely, Marie-Paule Nowlis General Manager
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FitnFab wrote a review Nov 2022
Singapore, Singapore93 contributions84 helpful votes
5.0 of 5 bubbles
We just spent a bit over a week at the Sofitel on a business trip and can only recommend this hotel which, to our delight, has managed to keep the highest standards post covid. The service of the concierge, reception, doormen and at the Wild Honey Restaurant was perfect. Breakfast is delicious, with many healthy options. The Rose Lounge is very suitable for tea or business meetings during the day. The highlight and Kudos! to the Bar and its staff. Exceptional and friendly service, and the drinks are all of high quality. We stayed in a Premium Deluxe room, which was of good size and quality, had a very nice bathroom and was well maintained by housekeeping. Location of the hotel is within walking distance of Jermyn Street, Piccadilly and beyond. All in all, a wonderful stay and the hotel we will come back to in London. Thank you for making our stay a very pleasant one.
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Date of stay: October 2022
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Sofitel London St James
Responded 8 Nov 2022
Bonjour, Thank you so much for sharing this positive review. We are thrilled that everything met your expectations and the team looked after you so well. Your feedback inspires us to continue with our efforts to maintain our high standards and ensure that every guest has the best experience possible. It is a pleasure to hear you enjoyed so many aspects of the hotel including the St James Bar and thank you so much for choosing to stay with us. We look forward to welcoming you back again in the future. Merci, Marie-Paule Nowlis, General Manager
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WorldTraveller-787 wrote a review Jan 2022
Sydney, Australia210 contributions78 helpful votes
+1
5.0 of 5 bubbles
We had a great stay at the Sofitel London St James over the NY holiday period. Service was wonderful and nothing was too much to ask - a personal welcome and check in experience by Marion was first class while the concierge team kept us taken care of whether it was parking our rental car overnight, recommending and booking restaurants or just wishing us a good day anytime we would leave the hotel (thanks to Jeff, Gianmaria and the rest of the team)

The upgraded room (due to our Accor status) had a great view over Waterloo Place and was clean and spacious. When technical support was required things were taken care of without fuss (malfunctioning room phone, coffee machine fix). The shower pressure was great unlike some other hotels we had recently experienced and the bathroom was a good size with both shower and seperate bath. The location was best suited to us with Trafalgar Square, Covent Garden and Piccadilly/Regent Street all a short walk away. The only comment I have is a night light for the bathroom was sorely missing - any bathroom visit in the middle of the night involves turning on the incredibly bright bathroom lights and waking up the rest of the room while being blinded!

Overall a wonderful experience at the Sofitel London St James and would have no hesitation in recommending.
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Date of stay: January 2022
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: Don't be shy to ask for views over Waterloo Place or Pall Mall
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marie-Paule Nowlis, General Manager at Sofitel London St James
Responded 15 Jan 2022
Bonjour, Thank you so very much for such an amazing comment. It was a true pleasure for Marion, Jeff, Gianmaria and the rest of our team to welcome you and help make your stay with us so enjoyable. I hope we will have the pleasure of welcome you back soon. Kind regards, Marie-Paule Nowlis General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$964 - $1,351 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel st james london hotel london, accor st james london, sofitel london, london sofitel st james
LOCATION
United KingdomEnglandLondonSt. James's
NUMBER OF ROOMS
183
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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SOFITEL LONDON ST JAMES - Hotel Reviews & Price Comparison (England) - Tripadvisor

Frequently Asked Questions about Sofitel London St James
Which popular attractions are close to Sofitel London St James?
Nearby attractions include National Gallery (0.3 km), St. James's Park (0.5 km), and Strawberry Tours (0.3 km).
What are some of the property amenities at Sofitel London St James?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Sofitel London St James?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sofitel London St James?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sofitel London St James?
Yes, parking is available to guests.
What are some restaurants close to Sofitel London St James?
Conveniently located restaurants include Green Bar at Hotel Café Royal, Leicester Square Kitchen, and Americana.
Are there opportunities to exercise at Sofitel London St James?
Yes, guests have access to a fitness centre, a sauna, and locker rooms available in the fitness centre during their stay.
Does Sofitel London St James have airport transportation?
Yes, Sofitel London St James offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sofitel London St James?
Yes, dry cleaning and laundry service are offered to guests.
Does Sofitel London St James offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sofitel London St James?
The staff speaks multiple languages, including English, Spanish, French, and Dutch.
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