Seraphine Hammersmith Hotel
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Seraphine Hammersmith Hotel

Traveller (283)
Standard Double Room
Room & Suite (326)
Seraphine Hammersmith Hotel
Videos (1)
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About

4.0
#79 of 1,140 hotels in London
4.3 of 5 bubbles
Location
4.3 of 5 bubbles
Cleanliness
4.0 of 5 bubbles
Service
3.9 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The newly refurbished Seraphine Hammersmith Hotel reopened in January 2023. Following an extensive refurbishment, the stylish rooms are located across Cambridge Place and King Street with a choice from compact single bedrooms to superior double rooms. This boutique bolt-hole is centrally located in Hammersmith. The comfortable accommodation includes crisp white linen beds, choice of pillows, sustainable toiletries, bathrooms with showers, air-conditioning and a light snack box to go each morning. Pre-register prior to arrival and access your room key online or collect from reception in Cambridge Place before relaxing in your room. For guests on a leisure break, there are a range of shops on the doorstep including Primark, IKEA, the Broadway Shopping Centre or take the Piccadilly line from Hammersmith underground to Leicester Square in 20 minutes. In the evening attend a show at the Hammersmith Lyric or Hammersmith Apollo. Alternatively wander down to the Hammersmith Bridge, one of the world's oldest suspension bridges enjoying a refreshment in a local pub or restaurant. For the business person, the location in Hammersmith is accessible to central London, Brentford, Hammersmith Park, Charing Cross Hospital or exhibitions at London Olympia. The comfortable bedrooms offer space to work and relax in the evening. The hotel is thirty minutes from London Heathrow, by train or taxi or to the City of London.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Free breakfast
Taxi service
24-hour security
Baggage storage
24-hour check-in
24-hour front desk
Wifi
Breakfast in the room
Complimentary tea
Non-smoking hotel
Express check-in / check-out
Laundry service
Ironing service
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Walk-in shower
Safe
Seating area
Telephone
Wardrobe / wardrobe
Bottled water
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.5 of 5 stars
HOTEL STYLE
Modern
Languages Spoken
English, Russian, Spanish, Italian and 6 more

Location

84 King Street, London W6 0QW England
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 90 out of 100
90
Heathrow Airport
15.9 km
See all flights
London City Airport
19.4 km
See all flights
Hammersmith
5 minUnderground
1,159Review14Q+A100Room tips

Reviews
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Detailed Reviews
Lee-Ann J wrote a review Jun 2023
11 contributions2 helpful votes
Hotel's Favourite
5.0 of 5 bubbles
Had a fantastic stay last night, the staff were all excellent and so welcoming and a credit to the hotel.
Our room was first floor and a disabled room with the biggest bathroom I have ever seen! Air con was mostvwelcome for this current heatwave and the amenities were great. Beware the hairdryer in room 121 though as it glowed like hell after seconds of use and cut out (presumably due to overheating) but this was the only issue. The breakfast box was perfect with a good mix of items, packed beautifully and delivered with a smile. Would definitely recommend and would love to stay again! Thank you for making our visit to London so complete.
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Date of stay: June 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Usman Ali, General Manager at Seraphine Hammersmith Hotel
Responded 19 Jun 2023
Dear Lee-Ann J, Thank you so much for taking the time to review your recent visit at Seraphine Hammersmith Hotel. I am delighted to note you enjoyed your stay overall and our big spacious room, continental breakfast box and most importantly the friendly and welcoming service by Staff really stood out for you during the stay. Thank you once again for sharing your valuable feedback and we look forward to welcoming you again for another enjoyable stay. Best Regards, Usman Ali | General Manager Seraphine Hammersmith
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
neilmach_UK wrote a review Feb 2020
Staines, United Kingdom252 contributions78 helpful votes
4.0 of 5 bubbles
Everything was pleasing about this hotel. Good reception experience (Melisa was very friendly) and impressive public areas. Room was perhaps smaller than you might expect in a typical "Best Western" but well-appointed with lots of neat touches (little stud lights, for example.) The bathroom was spotlessly clean and everything worked well. Telly a bit small, but, hey... you're not in London to watch TV are you? Nearby is Wetherspoons and 3 shopping malls to choose from. I grabbed a good rate too. Would definitely recommend this place. Neat.
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Date of stay: February 2020
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Room Tip: Top floor away from street noise
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ronnie C, General Manager at Seraphine Hammersmith Hotel
Responded 11 Feb 2020
Dear Guest Thank you for your wonderful feedback and there is nothing more encouraging when guests take time out to mention staff by name . It only means that the person must have gone out of their way to make the stay memorable. I will pass your comment to Melisa and I am very pleased that she got mentioned because she was the employee of the month. We certainly look forward to welcome you back. Regards Ronnie
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Debbie D wrote a review Feb 2020
London, United Kingdom19 contributions34 helpful votes
4.0 of 5 bubbles
The hotel is in an excellent area for transportation and next to M&S, PRIMARK & TK MAXX bars, cafes and no end of places to eat and shop.
Together with this it should be taken into consideration that the hotel is situated on busy high street. Therefore if you are like me and need a quiet room you will have to ask for a room at the back of the hotel otherwise you will be bothered by traffic noise. The first night was awful, the second night I was moved to a different room which was perfect.
Breakfast choices were good. Staff very friendly and helpful.
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Date of stay: January 2020
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Room Tip: choose back of hotel for quieter night
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ronnie C, General Manager at Seraphine Hammersmith Hotel
Responded 4 Feb 2020
Dear Guest Thank you for your feedback and I was very pleased to read that your request was made possible by moving you to a room at the back of the hotel. I hope you will give us the opportunity to welcome you back . Regards Ronnie
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Robert W wrote a review Feb 2020
1 contribution
1.0 of 5 bubbles
Rooms are ridiculously small. We had to be moved from the first room we got as the smell from the toilets was unbearable.

Second room was extremely small like the first.
The pillows were stained and so were the replacements we received after complaining.
Our room was "cleaned" on the second day with some of our stuff including toothbrushes still on the bed under the quilt that had been tucked under.
I had removed one of the bed cushion covers as the stains were so bad and when we got back it had just been put back on.
Towels in the bathroom also dirty with lipstick and mascara on them.
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Review collected in partnership with Best Western
Date of stay: February 2020
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ronnie C, General Manager at Seraphine Hammersmith Hotel
Responded 18 Feb 2020
Dear Guest Thank you for your feedback and can I apologise most profusely with regards to the state of the room. To be honest this is the first time I have heard comments about the cleanliness to be this bad. The experience you encountered is totally unacceptable and i will be speaking to the Housekeeping team this morning. Please do give us another opportunity to show that this was perhaps a one off. Regards Ronnie
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D1 wrote a review Sept 2023
2 contributions1 helpful vote
5.0 of 5 bubbles
Me and my husband stayed here for convenience as his work was near. We arrived late at night and were tired, Aranit was really warm and welcoming. We needed iron board and iron realised when we reached or room, we called reception and we had the items within 5minutes (bearing in mind we were in a different building from the reception). The hotel itself the shower is very powerful and spacious, the bed was comfortable, although the bed turned out to be a small double bed so when booking make sure Ur aware of the size of the bed
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Date of stay: September 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Usman Ali, General Manager at Seraphine Hammersmith Hotel
Responded 1 Oct 2023
Dear D1, Thank you so much for taking the time to review your recent visit at Seraphine Hammersmith Hotel. I am delighted to note you enjoyed your stay overall and our spacious room with power shower, comfortable bed and most importantly the welcoming service by Aranit really stood out for you during the stay. Thank you once again for sharing your valuable feedback and we look forward to welcoming you again for another enjoyable stay. Best Regards, Usman Ali | General Manager Seraphine Hammersmith
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Da V wrote a review Feb 2020
16 contributions10 helpful votes
+1
1.0 of 5 bubbles
Too bad google doesn't allow to put no stars. I'm not going to be long in describing why you should avoid this place (as you would do with coronavirus), because if there would be anyone that, despite all the bad reviews, would decide to go there anyway, he would just realize himself the mistake and regret to not have trusted all the reviews. Long story short: standard rooms (which represent the 85% of the rooms) are a nightmare, cold and broken air conditioning in all rooms, incredibly smelly, dirty sheets, dirty bathroom, dirty moquette, dirty walls, broken beds, no sound proof at all, rooms at the last floor have no windows (I have switched room 3 times, same problems all the times), and I could continue for long. Do not even think of getting help from the staff (unprepared and useless) and in any case at all from the Hotel Manager, which is a small and very rude person (he has been able to shout out loud to us in front of other customers because we complained about the rooms), who instead of listening to your problem, will try to shut your mouth, shouting to you and menacing to kick you out of the hotel or coming head to head with you if you don't ask for sorry (as it happened with us and weirdly the same day with another couple who came for work). I have never experienced such a nightmare in a Hotel (could you believe it's classified 4 stars???), but since I recorded everything, I will now sue the Hotel Manager, hoping that this could help in changing positively the path. In the meantime I suggest everyone to avoid this place and in general the brand Seraphine at all.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ronnie C, General Manager at Seraphine Hammersmith Hotel
Responded 5 Feb 2020
Dear Guest Thank you for your email and I am extremely disappointed that in spite of you changing rooms aftert the maids left for the day you still were not happy and hence why we returned all the monies and you left satisfactoriy. Regards Ronnie
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Alswife N wrote a review Jul 2023
United Kingdom105 contributions26 helpful votes
4.0 of 5 bubbles
We stayed here when we saw Pulp at the Hammersmith Apollo. As I have mobility issues I had contacted the hotel before arrival and was assured we would be staying in the part of the hotel with lift access. When I arrived we were given an upgrade by Aramit to an accessibile room with handrails & a wet room bathroom.
Everywhere was spotlessly clean, good hot shower & bed was comfortable. No issues with noise from the busy street outside.
Kettle, tea & coffee are provided-a small fridge would be useful, there was nowhere to keep the perishable food I had brought with me. The boxed breakfast is very carb-heavy so I didn't indulge, husband tucked in happily though.
The hotel is close to the underground and Hammersmith Apollo plus there is a good mix of shops & eateries nearby. I would stay here again.
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Date of stay: July 2023Trip type: Travelled as a couple
Room Tip: Call ahead if you need access to a lift, I understand only part of the hotel has a lift.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Usman Ali, General Manager at Seraphine Hammersmith Hotel
Responded 31 Jul 2023
Dear Alswife N, Thank you so much for taking the time to review your recent visit at Seraphine Hammersmith Hotel. I am delighted to note you enjoyed your stay overall and our spotlessly clean room with good hot shower and comfortable bed, continental breakfast, nice location just minutes away from Apollo Hammersmith and most importantly the helpful service by Aranit really stood out for you during the stay. Thank you once again for sharing your valuable feedback and we look forward to welcoming you again for another enjoyable stay. Best Regards, Usman Ali | General Manager Seraphine Hammersmith
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joe w wrote a review Jan 2020
Norwich, United Kingdom8 contributions5 helpful votes
4.0 of 5 bubbles
The room was excellent, very comfy bed, shower was amazing, all the things you want in a decent room. A 5min walk from both Hammersmith stations so easy access into the city or Heathrow etc.

will be back here from now on when i am in London!
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Date of stay: November 2019
5.0 of 5 bubblesRooms
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ronnie C, General Manager at Seraphine Hammersmith Hotel
Responded 19 Jan 2020
Dear Guest On behalf of the entire team please accept our heartfelt thanks for you very kind words and feedback on the hotel. I am so glad you enjoyed your stay and there is nothing that gives us a greater satisfaction when guuests say that they will return in the future. My team and I look forward to welcome you back. Regards Ronnie Cherian General Manager
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Jon T, wrote a review May 2024
New York City, New York15 contributions4 helpful votes
5.0 of 5 bubbles
I have nothing but positive things to say about my stay / experience at Seraphine! I arrived later in the evening and right from the start my visit was a positive one with Aranit who was at the reception desk when i arrived. He was extremely personable, friendly, and even took my suitcase up to my room since the elevator was out at the time even though it was not necessary. Azim and the other fellow at the front desk during the day were also very gracious and friendly.

I was luckily upgraded to room 121, which is room to accommodate the disabled. The room was very spacious and someone else said the same thing -- the bathroom was huge! Both the room and bathroom was extremely clean. I was happily surprised by the breakfast box that was delivered every morning (I didn't realize it was included in my reservation).

I wouldn't say this part of Hammersmith is particularly charming though there is a charming, warm pub nearly across the street (Hammersmith Ram). That said, everything you need is on King Street in terms of shops. it's a short walk to the Hammersmith tube station so a great option if you're going to / from Heathrow airport (about 45 minutes door to door). Plus, most of the time you're out and about in London so it's great to be so close to the Picadilly, District, and Hammersmith & City lines. The Hammersmith tube station itself is also quite nice with many shops, bakeries, food establishments, etc.

I used to live in London and visit as much as I can from NYC. My experience at the Seraphine was definitely the best hotel I've stayed at given the economical prices and location. I will definitely be returning.

Thanks again, Aranit, Azim and all of the other staff for making my stay such a treat.
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Date of stay: May 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Usman Ali, General Manager at Seraphine Hammersmith Hotel
Responded 3 weeks ago
Dear Jon T, Thank you for the fantastic review and for choosing to stay at the Seraphine Hammersmith Hotel. Commitment to service and guest satisfaction is our main focus, and I am delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values. I am delighted to note our great central location, just a short walk to Hammersmith tube station, spacious and extremely clean room, continental breakfast box delivered to the room, and most importantly, the welcoming service by Aranit and Azim really stood out for you during the stay. I will make sure to thank them for their excellent service and pass on your feedback. Thank you again for taking the time to provide your valuable feedback, and we look forward to welcoming you again for another great stay. Best Regards, Usman Ali | General Manager Seraphine Hammersmith
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19stefan83 wrote a review Jan 2020
Barcelona, Spain315 contributions71 helpful votes
4.0 of 5 bubbles
Close to the metro with a 6/7 minute walk and several lines this hotel is a good place for your stay in London. With a complimentary breakfast as a surprise, which is basic, but it is better than no breakfast. The beds are good, not that much noise from the street at the front at first floor and the shower is great. Iron is not the best, but it works good. Wifi can be sometimes little bit slow. I can recommend this place.
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Review collected in partnership with Best Western
Date of stay: January 2020
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Inspiration827256, General Manager at Seraphine Hammersmith Hotel
Responded 19 Jan 2020
Dear Guest On behalf of the entire team please accept our heartfelt thanks for you very kind words and feedback on the hotel. it's ver pleasing to read that you will recommend us to famuilyand fruiends and the same welcome awaits anyone who chooses to stay with us. Regards Ronnie Cherian General Manager
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Azza asked a question Aug 2019
65 contributions39 helpful votes
Hi Does the family room have air con?
Answer from LordChunky
Northwich, United Kingdom460 contributions60 helpful votes
I believe so
Answer from Adi G
Bucharest, Romania1 contribution
ok, Thanks guys ! I finally got my money back after a couple of days.
oldland1 asked a question Nov 2018
Wiltshire, United Kingdom9 contributions8 helpful votes
Is there parking available at this hotel?
Answer from Ruxi K
Islamabad, Pakistan13 contributions24 helpful votes
No one rents cars in London. Its mostly public transport that we use so we didn't enquire.
Answer from Arthur S
Sittingbourne, United Kingdom3 contributions1 helpful vote
Hi Jana the fastest way is to catch the underground from Heathrow terminal get on the "Piccadilly line" to Hammersmith (no changes) then its a short walk to the hotel. Hope this helps.
Answer from Jack R
Exeter, United Kingdom544 contributions100 helpful votes
They are very helpful people, and I believe there was a luggage storage room near reception.
Ralf D wrote a tip May 2024
Puchheim, Germany1 contribution
5.0 of 5 bubbles
"Shops and restaurants are only a few steps away. You can start your city trip well here . The underground is only a few metres away."
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Emily O wrote a tip May 2024
1 contribution
5.0 of 5 bubbles
"Easy walk from Hammersmith underground. Check for the elevator facilities if required."
Read full review
Zee D wrote a tip Apr 2024
West Midlands, United Kingdom33 contributions10 helpful votes
5.0 of 5 bubbles
"There’s no lift in second building so if you have issues like me , tell them in advance and they will try to accommodate "
Read full review
Inés C wrote a tip Apr 2024
1 contribution
5.0 of 5 bubbles
"When walking to the hotel you will see a door, dont go there is the entrance to the other building not the reception."
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James G wrote a tip Mar 2024
1 contribution
5.0 of 5 bubbles
"Enter reception via Cambridge Grove, not King Street"
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PRICE RANGE
$229 - $374 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondon
NUMBER OF ROOMS
41
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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SERAPHINE HAMMERSMITH HOTEL - UPDATED 2024 Reviews & Price Comparison (London, England) - Tripadvisor

Frequently Asked Questions about Seraphine Hammersmith Hotel
Which popular attractions are close to Seraphine Hammersmith Hotel?
Nearby attractions include Be At One - Hammersmith (0.4 km), Game Of Throwing - London (0.2 km), and The Dove at Hammersmith (0.4 km).
What are some of the property amenities at Seraphine Hammersmith Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and laundry service.
Which room amenities are available at Seraphine Hammersmith Hotel?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Seraphine Hammersmith Hotel?
Guests can enjoy free breakfast and complimentary tea during their stay.
Is parking available at Seraphine Hammersmith Hotel?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to Seraphine Hammersmith Hotel?
Conveniently located restaurants include Bar + Block Steakhouse London Hammersmith, Kamasutra Indian Restaurant, and Rangrez.
Which languages are spoken by the staff at Seraphine Hammersmith Hotel?
The staff speaks multiple languages, including English, Spanish, Italian, Russian, Portuguese, Polish, and Turkish.
Are there any historical sites close to Seraphine Hammersmith Hotel?
Many travellers enjoy visiting Houses of Parliament (7.3 km), Churchill War Rooms (7.0 km), and Westminster Abbey (7.1 km).
Does Seraphine Hammersmith Hotel have any great views?
Yes, guests often enjoy the city view available here.
Is Seraphine Hammersmith Hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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