Queensway Hotel, Sure Hotel Collection by Best Western
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Queensway Hotel, Sure Hotel Collection by Best Western

Portable heater we had for 4 days!
Traveller (289)
Standard Twin Loft Room 14 m² Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room features a tea and coffee maker, a safe, a wardrobe, a carpeted floor, heating and a flat-screen TV. The unit has 1 bed.  The unit is located on the fourth floor with elevator going up to the 3rd floor. The unit is not suitable for guests with mobility issues.
Room & Suite (247)
Breakfast Room
Dining (10)

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About

3.5
#646 of 1,138 hotels in London
4.4 of 5 bubbles
Location
3.6 of 5 bubbles
Cleanliness
3.3 of 5 bubbles
Service
3.5 of 5 bubbles
Value
A convenient Central London base near Hyde Park. Occupying an elegant tree-lined road in a leafy part of Paddington, Queensway Hotel, Sure Hotel Collection by Best Western boasts a fantastic location in the heart of London, ideal for business travellers, sightseers and shoppers alike. It’s only a 3-minute walk from Paddington Station, so getting around the capital is a breeze. Comfortable and affordable, the hotel has a 24-hour front desk and 42 bedrooms that include singles, doubles, twins and triple rooms. Enjoy home comforts, including a flat-screen Freeview TV, hairdryer, tea and coffee-making facilities, in-room safe and free Wi-Fi. Business travellers will also appreciate the handy desk and direct-dial telephone with voice messaging service.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Wifi
Breakfast buffet
Baggage storage
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Room features
Desk
Safe
Coffee / tea maker
Flatscreen TV
Bath / shower
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
2.5 of 5 stars
Languages Spoken
English, French, Arabic, Urdu
Hotel links
Special Offer:Lowest Price When You Book Direct! CLICK HERE to view

Location

147-149 Sussex Gardens, London W2 2RY England
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 99 out of 100
99
London City Airport
15.5 km
See all flights
Heathrow Airport
20.3 km
See all flights
Paddington
3 minUnderground
629Reviews11Q+A64Room tips

Reviews
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Detailed Reviews
Alice R wrote a review Mar 2020
Hobart, Australia8,929 contributions768 helpful votes
3.0 of 5 bubbles
After one night we informed them our cold water tap at the basin was running warm, when we went back up to our room that afternoon nothing had changed. I soon had a phone call about this and they offered us another room - which had no problems and was actually bigger. Occasionally the lift didn't work and the taps in the toilets down near the breakfast room didn't work either. The elevator isn't actually on the same level as the floor you're on either so you will still have to carry your luggage up some steps. A bar fridge would've been nice to have too. Room for improvement, but okay.
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Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gina P wrote a review Oct 2022
1 contribution1 helpful vote
4.0 of 5 bubbles
The hotel was better than expected , very good comfort level , I think part of the room is newly renovated bed , carpet , etc …
Nice , helpful staff and a fantastic location
The 4th floor had no lift which was ok for me but could be a problem for someone with limited mobility .
Also the toilet was small but ok for the stay , I later understood that it’s common for these Victorian buildings at that neighborhood considering the central location .
I had the Continental open breakfast everyday which I though was very good for the price 6£
I think the place offers a great value for money .
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jussiebWales wrote a review Jun 2022
wales20 contributions6 helpful votes
3.0 of 5 bubbles
The good points first…great location, in easy walking distance of Hyde Park, got a really good price, friendly guys on reception. The down side…it was boiling hot during our 8 day visit…no aircon in room, but they had provided an oscillating fan. The windows could be opened, but looked onto a messy bird pigeon poo area, where a workman had ladders right outside the window one day, so didn’t like to keep them open. The room was scarcely serviced during our stay…I don’t think the bathroom was cleaned once. After two consecutive days of no service, I had to empty the bins, ask for clean towels, toilet roll, coffee, etc. Light above desk didn’t work,bits had snapped off taps, everything was extremely basic. However, would I stay again? Yes, I probably would, if we got the great price again as it’s ideally located and in a quiet avenue. I just hope they can sort out the cleaning aspect, like so many people have already commented on here, and also install aircon.
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Review collected in partnership with Best Western
Date of stay: June 2022
5.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
corsa57_10 wrote a review Aug 2022
United Kingdom66 contributions64 helpful votes
Hotel's Favourite
5.0 of 5 bubbles
Excellent hotel which offers value for money and best of service. Good location and near the underground so all in all first class. Would recommend to anyone and will be first on my list to use if in the area again.
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Date of stay: July 2022
5.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anwar@12Anwar wrote a review Sept 2022
1 contribution
5.0 of 5 bubbles
Booked a cozy double for the weekend , we got a room on the ground floor looking a nice garden patio .

Small room with a small bathroom but warm , clean with a nice lemon smell , location is fantastic overlooking a huge tree lined road which is a 5 min walk to the wonderful Hyde park .

Breakfast was Continental basic , all wrapped which is good for hygiene , good quality too .

The staff was super helpful and friendly and gave us all the info we needed

We payed 80£ / night which was excellent value for this property
Given the wonderful location , I recommend this hotel to anyone visiting central London 👍🏻
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrew G wrote a review Jan 2022
Penicuik, United Kingdom742 contributions228 helpful votes
2.0 of 5 bubbles
Stayed for 4 nights in December arriving Sunday 5th. Very good location. Had requested a room with a bath tub, but given room with shower only. Request had been made well before our stay -- twice. Did get moved to a room with a bath after one night. No breakfast, but got refund as we'd booked a B&B rate. A "grab & go" is not what we paid for, hence request for refund for breakfast part of our stay. No acknowledgement of our BW Rewards status / membership. Not the end of the world, but usually hotels do acknowledge membership. Bathroom in second room had lots of hot water, but a little bit more attention to cleaning would have been helpful. Staff at front desk very friendly and approachable, and did do their best to resolve issues.
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Date of stay: December 2021
2.0 of 5 bubblesValue
2.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Theo Gomes, General Manager at Queensway Hotel, Sure Hotel Collection by Best Western
Responded 12 Jan 2022
Good Afternoon, I appreciate the comments about your experience, sorry to hear there was hot water in the tap on that day,, we checked and found it working fine now. The restaurant is temporarily closed for Covid-19 this is to avoid further spreading the virus, we will resume the continental buffet breakfast in the near future. As a BW member your reward points were automatically allocated. We will use the feedback you given us to implement improvements to ensure we provide a better experience in the future. Thank you and have a nice day.. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mo wrote a review Feb 2023
8 contributions
+1
5.0 of 5 bubbles
Very good value for London and a fantastic location with so many places , restaurants and activities at just a walking distance .
We had booked a triple room , the bedding and pillows were very comfortable , curtins provide a blackout , modern bathroom and the hotel is quiet at night .
Lift was in maintenance but worked.
Excellent wifi .
The breakfast is not english , all you can eat for 6£/person and has so many varieties for a Continental and thought it was great , London is expensive anyway .
We booked same room again in June for the hyde park events .
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Date of stay: February 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JC. wrote a review Jan 2020
1 contribution1 helpful vote
2.0 of 5 bubbles
We stayed 2 nights end of January. Hotel reception staff helpful with malfunctioning lift and television not working despite being New (2 days old). Other guests resulted in our sleep being disrupted both nights. The hotel is in an old building as a result the walls are thin so noise from other rooms is to be expected. However, both nights we were disturbed at 3am by other guests TVs turned up loud and loud voices and knocking which lasted about 45 minutes. The second night we phoned reception to complain who called several rooms but the culprit was not identified, the noise lessened for a while until approx 5am when the noise started again. We appreciate unruly guests are beyond the hotel’s control but we would suggest the hotel attempt to monitor the noise levels during the night.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Babanour wrote a review Jul 2022
7 contributions
+1
5.0 of 5 bubbles
Great location next to Hyde park and the train station

Wee had a twin on the lower ground floor which overlooked a nice patio garden , the room was spotless with comfortable beds and pillows .
The breakfast was Continental with good variety and quality
Staff very helpful .
Everything was great
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GrandTour63508737551 wrote a review Nov 2023
1 contribution
5.0 of 5 bubbles
We had a lovely room on the ground floor , cosy double number 18 .The room was perfect for a weekend in London and had all what we needed .
High ceiling in this room was a plus and located on the annex building so room was very quiet at night which was great for sleep .

Wifi tv , very strong wifi , strong shower pressure , small bathroom but acceptable , coffee and tea facilities , cupboard , safe box , etc ..

The room was spotless and spacious by London standards

Location & breakfast are wonderful

Totally recommended for couples that are seeking a great weekend in central London .
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Date of stay: November 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
$201 - $321 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
queensway hotel london
LOCATION
United KingdomEnglandLondon
NUMBER OF ROOMS
42
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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QUEENSWAY HOTEL, SURE HOTEL COLLECTION BY BEST WESTERN - Now $187 (Was $̶2̶4̶7̶) - UPDATED 2024 Reviews & Price Comparison (London, England) - Tripadvisor

Frequently Asked Questions about Queensway Hotel, Sure Hotel Collection by Best Western
Which popular attractions are close to Queensway Hotel, Sure Hotel Collection by Best Western?
Nearby attractions include Paddington Station (0.3 km), The Swan (0.5 km), and Alexander Fleming Laboratory Museum (0.2 km).
What are some of the property amenities at Queensway Hotel, Sure Hotel Collection by Best Western?
Some of the more popular amenities offered include free wifi, breakfast buffet, and baggage storage.
Is parking available at Queensway Hotel, Sure Hotel Collection by Best Western?
Yes, parking is available to guests.
What are some restaurants close to Queensway Hotel, Sure Hotel Collection by Best Western?
Conveniently located restaurants include The Bear Pub Paddington, Hayat Paddington, and Altonapoli Italian Restaurant Paddington.
Which languages are spoken by the staff at Queensway Hotel, Sure Hotel Collection by Best Western?
The staff speaks multiple languages, including English, French, Arabic, and Urdu.
Are there any historical sites close to Queensway Hotel, Sure Hotel Collection by Best Western?
Many travellers enjoy visiting Houses of Parliament (3.7 km), Tower of London (6.7 km), and Churchill War Rooms (3.3 km).
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