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3.5
#699 of 1,146 hotels in London
Location
Cleanliness
Service
Value
This small but beautiful boutique hotel, is set in the heart of London's famous Notting Hill. The area is trendy and bustling with good restaurants, bars and boutique shops and the hotel offers a perfect retreat from the hum drum of the city. The property has 22 well appointed bedrooms ranging from singles through to junior suites, so there is something for everyone!
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Historic Hotel
Languages Spoken
English
Location
20 Pembridge Gardens Kensington, Notting Hill Gate, London W2 4DU England
The Abbey
246 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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This guest house built in 1856 has charm and beauty and is on a gorgeous Kensington street. It's half a block from the Notting Hill tube station with several great breakfast options nearby. That meant a lot to us, since there is no breakfast included as the listing implies. Great care has been taken to keep paint fresh and carpets pristine and we were comfortable in the room for the most part. The bathroom plumbing and lighting fixtures are vintage but work well. The water pressure and heat are impressive. Our room is below street level, but still has a window and plenty of daylight, though the heavy drapery is on a runner that doesn't work very well. The toilet will not flush paper unless it is sitting on the bottom of the bowl, so we either had to leave it there a while or flush 3 or 4 times. The safe in the room didn't have any instructions and was locked open with no way to clear it to set a new code. The woman at the front desk was often not present and when she was, she couldn't answer a single question we had. She said there was no way to know when someone could come look at the safe, so we ended up carrying all of our valuables with us. She was friendly, just not knowledgeable about the area. There are many outlets in the room, but not all worked properly, and there is none in the bathroom, so hair tools were not able to be used near a mirror. There's an electric space heater which was needed after sunset. Overall, we did okay here despite these little imperfections. If you're a seasoned, resourceful traveler who can roll with these things, you'll have an enjoyable stay.
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Date of stay: May 2023Trip type: Travelled as a couple
Room Tip:On street parking may be a challenge.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services, Marketing at The Abbey
Responded 28 Jun 2023
Hello Lynn Thanks so much for leaving this review, we have only just gained access to this trip advisor listing so the content on here will be outdated, we have taken this property over recently and made some changes. The breakfast is not operational at this moment and would not have been included in your booking confirmation, but introducing it again is something we are working on! We have taken on board the comments regards to plumbing, curtains and safes and will do our best to ensure these things are addressed. Thanks again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I'm not sure of the story, but this hotel is now known as simply "The Abbey" and is listed as such on other travel sites. While the name may have changed, the comfort and service provided by the hotel seems to have remained the same - top notch. The rooms are spacious, clean, well equipped, and charmingly decorated, and the staff are welcoming and helpful. The hotel is also easy to get to with public transit. The Notting Hill Gate tube station is right at the end of the block, about 200 ft from the hotel.
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Date of stay: May 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services, Marketing at The Abbey
Responded 28 Jun 2023
Thanks Doug for the great review, we are glad you enjoyed your stay and we definitely hope we can welcome you back again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is in a great location and neighborhood. It is located a couple minutes from the Notting Hill Gate tube station. The second floor room was pleasant with a large window with a view of the street. The staff was helpful and friendly. The mattress on the bed was way too soft and needs to be replaced, which would make for a nicer stay. A reasonably priced hotel and recommend.
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel DM, Owner at The Abbey
Responded 1 Sept 2023
Dear Cymopterus, Thank you for sharing your feedback following your visit to the Abbey Notting Hill. We're delighted to hear that you found our location close to Notting Hill Gate, and our neighborhood appealing. It is wonderful that you had a positive interaction with our helpful and friendly staff and enjoyed the pleasant room with a nice street view. Our apologies if the mattress was not to your liking. We appreciate your valuable input and hope to have the opportunity to welcome you back in the future. Kind regards, Morag Macpherson, General Manager Tel: +44 203 994 5094 E-mail: stay@theabbeylondon.com, W: City-space.com **Please contact us directly or via our website – city-space.com - for our exclusive rates and offers that only apply to guests who book directly. Please note that we are also a pet friendly property**
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I planned a group trip to London with a group of families with elementary school-aged children. I cannot say enough good things about the Abbey. First, in arranging the booking, Kara was extremely patient with my numerous requests and absolutely deserves a shoutout for her help. All of the staff was equally amazing. The location cannot be beat in my opinion, it both a short walk to a major tube line and a 15 minute walk (or thereabouts) to Princess Diana Memorial Park, which is my favorite children's park in the city. The hotel was fair in its pricing and also helped create custom lock-off style suites so that families could share portions of the hotel together. Our group agreed that it was a great find and would be back on their next trip to London. I have stayed at numerous hotels and Airbnbs in London and this is the first time that I would say that.
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel were unable to accommodate us in July due to COVID-19 which we understand was completely out of their control. As we are overseas travellers and the hotel could not accommodate us were expecting our deposit to be refunded, but no! Our booking was transferred to 12 months time without any confirmation with us and at this stage we cannot travel and probably will not be travelling to the UK in 12 months. If we cancelled could completely understand but the hotel was closed to visitors during our booked dates we should get a FULL refund.
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Date of stay: July 2020
Rooms
Location
Service
Room Tip:Overseas visitors beware when booking especially during the pandenmic
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed for a couple of nights at this little gem of a hotel. Located in a quiet street just a stones throw from the underground station. We found the staff so friendly and helpful and the accommodation lived up to our expectations, we had a first floor room. King-size bed very comfy, and the best nights sleep we've ever had in London. Our bathroom (room 12) could use a make-over but it was clean and functional, just a little dated. Will definitely use this hotel again.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Great spot in Notting Hill. 50 metres from underground station and from all amenities. Holland Park and Kensington a short walk away for a selection of trendy cafes and eateries. Recently refurbished in an elegant way from a previously run down hotel, the new management have made some notable changes. Staff was extremely helpful and flexible to our needs. Highly recommended.
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I really appreciated this charming and cosy place. I also enjoyed the courtesy of the tenant. The breakfast was limited but sufficient. Moreover, it's location is quite perfect if you want to get to the center of the city. Nice experience.
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Date of stay: June 2019
Rooms
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Not well kept. They serviced the room daily though and the 24/7 front desk is helpful. Great location but the photos hide all the bad parts of the rooms.
Holes in wall, bathroom ceiling unfinished with ripped drywall, excessive staining in bathtub
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Date of stay: July 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Exceptional hotel with a special character. Great location, adorable staff and management! 10/10 The Abbey in a distinguished hotel, very well located, just a few minutes’ walk to Notting Hill Gate underground. The staff were amazing and went above and beyond to help make our stay enjoyable! The lobby area is warm and welcoming with a great ambiance. I highly recommend this hotel.
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
New Orleans, Louisiana29 contributions34 helpful votes
There is a very nice room with a four poster bed that my husband and I enjoyed about a year ago, can't remember the room number, though. Usually I am alone and stay in a single. Have never stayed in the downstairs rooms off the breakfast room,though.
Dear Sir/ Madam
Thank you for your interest and comment.
The rooms do not have air-conditioning., however a fan can be provided upon request when London actually gets warm enough
We do have Twin bedrooms (separate beds). Please request at the time of booking.
There are more places to choose from in the London area.
PRICE RANGE
$264 - $397 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
abbey court london, hotel abbey court
LOCATION
United KingdomEnglandLondonNotting Hill
NUMBER OF ROOMS
22
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