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Hilton London Metropole
225 Edgware Road, London W2 1JU England
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Avg. $422 /night, 3/26 - 3/27
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#146 of 1,160 hotels in London
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Perfectly located in Central London, Hilton London Metropole is the ideal hotel for business and leisure guests. Just 10 minutes away from Oxford Street, Hyde Park and Marble Arch, and 5 minutes from Paddington Station, the journey to our hotel from Heathrow Airport is swift, taking only 15 minutes so that you can discover the best of London in no time! With four uniquely themed spaces, we've got all your cravings covered. From a quick snack at our Tyburn Market, to a delicious locally sourced meal at our restaurant, Tyburn Kitchen, or even a one-of-a-kind cocktail at our edgy destination bar, Bow Bar, you can have a complete London experience without even stepping out of the hotel. All of our hotel rooms offer wireless internet access. Wireless internet is also available throughout our hotel, free of charge. Choosing an Executive Room or one of our Suites gives you access to our great Executive Lounge. On a gym grind? Come over to our 200 sqm gym and have your gym session.
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Property amenities
Car park
Free internet
Fitness Centre with Gym / Workout Room
Bar / lounge
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Car hire
Conference facilities
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Kid-friendly buffet
Snack bar
Taxi service
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Allergy-free room
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Bidet
Room service
Safe
VIP room facilities
Iron
Refrigerator
Bath / shower
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
City View
Languages Spoken
English, French, Spanish, Arabic and 4 more
Hotel links
Location
225 Edgware Road, London W2 1JU England
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
London City Airport
15.4 km•
See all flights
Heathrow Airport
20.6 km•
See all flights
Edgware Road
2 min•Underground
Car Hire
163 Restaurants
within 0.5 kilometers
Reviews
4.5
2,948 reviews
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Reviews summary
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The Hilton London Metropole is often appreciated for its modern vibe and stylish decor, though opinions on its atmosphere vary, with some finding it noisy. Its central location and transport links receive consistent praise, offering guests easy access to London's attractions. The hotel's service is commended for attentiveness, and amenities like the executive lounge and breakfast are highlights.
However, opinions on the rooms and cleanliness are mixed, with some citing maintenance issues. Guests have also expressed concerns about the hotel's value, referencing high prices and unexpected charges.
Location
Convenient
Atmosphere
Stylish
Rooms
Mixed
Value
Expensive
Cleanliness
Mixed
Noise level
Mixed
Service
Attentive
Amenities
Well-appointed
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Detailed Reviews
I stayed at the Hilton London Metropole for a long weekend stopover in London. It's a very large hotel, and was very busy when I stayed - overall I found the hotel to be very welcoming and friendly with its staff, the room was acceptable and clean, but definitely had wear and tear and could use a refresh. This hotel was affordable for a central London location, and felt safe and was very close to a tube station and a short walk to Paddington station for the Heathrow Express, which made it very easy to get to the hotel from the airport.
I stayed in a standard King room. The room itself was large by London standards, very clean, good wifi, and the bed was surprisingly comfortable. That being said, there was noticeable wear and tear to the room, and it felt much more dated and tired than the photos online show. The bathroom was clean and serviceable, but nothing to rave about, and the tub / shower combo was a bit awkward to step into as it's quite a high step into the tub from the ground.
I noticed that the staff were very friendly in all of my interactions with them, and it made up for the minor complaints I had about the age of the room and made me feel very welcome. The housekeeping service was incredibly friendly - even though I had my "Do Not Disturb" on my door, when I saw housekeeping in the hallway, they always asked if I needed anything, offered me towels, water, etc - which was really nice. And, the front desk staff were also very kind and polite when I checked in and checked out, and made me feel quite welcome. Also, when I called to request an extra blanket and pillows, they were delivered to my room quickly and with a smile. Clearly, the management of this hotel puts a lot of effort into keeping a positive vibe with the hotel staff, which I appreciated a lot.
The location of the hotel is quite central, and very easy to get on a tube line (just a half block from the hotel), or to Paddington station. It's also not a far walk to get to other areas like Marylebone or Hyde Park or Bayswater. The neighborhood of the hotel itself is not the "cutest" London neighborhood, and is on two very busy streets, but it has a lot of quick eats, there's a M&S food across the street for easy readymade food options, and a Starbucks across the street as well. The location is a great base for exploring London! The hotel also has a bar and restaurant, which I didn't try, but were always bustling with guests.
Overall, I would recommend this hotel for someone looking for a reliable place to stay in central London that comes with the respected and well known brand of the Hilton chain, has friendly helpful staff, and won't break the bank!
Also worth noting - this hotel is BIG! There are three towers of rooms, and I got a bit lost at first even trying to find the right elevators for my room.
I stayed in a standard King room. The room itself was large by London standards, very clean, good wifi, and the bed was surprisingly comfortable. That being said, there was noticeable wear and tear to the room, and it felt much more dated and tired than the photos online show. The bathroom was clean and serviceable, but nothing to rave about, and the tub / shower combo was a bit awkward to step into as it's quite a high step into the tub from the ground.
I noticed that the staff were very friendly in all of my interactions with them, and it made up for the minor complaints I had about the age of the room and made me feel very welcome. The housekeeping service was incredibly friendly - even though I had my "Do Not Disturb" on my door, when I saw housekeeping in the hallway, they always asked if I needed anything, offered me towels, water, etc - which was really nice. And, the front desk staff were also very kind and polite when I checked in and checked out, and made me feel quite welcome. Also, when I called to request an extra blanket and pillows, they were delivered to my room quickly and with a smile. Clearly, the management of this hotel puts a lot of effort into keeping a positive vibe with the hotel staff, which I appreciated a lot.
The location of the hotel is quite central, and very easy to get on a tube line (just a half block from the hotel), or to Paddington station. It's also not a far walk to get to other areas like Marylebone or Hyde Park or Bayswater. The neighborhood of the hotel itself is not the "cutest" London neighborhood, and is on two very busy streets, but it has a lot of quick eats, there's a M&S food across the street for easy readymade food options, and a Starbucks across the street as well. The location is a great base for exploring London! The hotel also has a bar and restaurant, which I didn't try, but were always bustling with guests.
Overall, I would recommend this hotel for someone looking for a reliable place to stay in central London that comes with the respected and well known brand of the Hilton chain, has friendly helpful staff, and won't break the bank!
Also worth noting - this hotel is BIG! There are three towers of rooms, and I got a bit lost at first even trying to find the right elevators for my room.
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Date of stay: November 2024Trip type: Travelled solo
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bill Fisher, General Manager at Hilton London Metropole
Responded 28 Nov 2024
Hi JetsetWestCoast, Thank you so much for your review. As a team, we all take great pride in looking after our guests and making sure you have the best possible experience. It's great to hear you felt so warmly welcomed and were taken good care of during your time with us. We are hoping to refurbish the remainder of our rooms very soon and will keep your comments in mind. I'm also glad you found our central London location, close to lots of transport options, really convenient for exploring our wonderful city. Once again, thank you for your feedback. I hope we'll have the pleasure of welcoming you back to the Hilton London Metropole in the future. Kind regards, Bill Fisher General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for one night, chose it because it qas close to Marylebone. Doesn't look much from the outside but inside it's really nice. We didn't go to the main restaurant or bar but we did have some food in the kitchen area which was delicious. The food was quite highly priced BUT there was lots of it and it was really fresh and tasty. The room was very large and clean, shower was piping hot and there was everything you could need for a stay. Four cans of water had been left for us as well as biscuits. The beds were comfy and large. Hairdryer, iron and safe in the room as well as a huge tv. Lots of plug sockets for charging the millions of devices we now all have. My daughter purchased one of the Hugo the hedgehog toys which she loves and will remind her of the trip.
Hotel is situated really close to Edgware Rd tube station which has 2 huge lifts and no steps so easy access for pushchairs etc. Huge M&S over the other side of the road where we went to buy some extra snacks 😀
Thanks again Hilton. We love staying at your hotels
Hotel is situated really close to Edgware Rd tube station which has 2 huge lifts and no steps so easy access for pushchairs etc. Huge M&S over the other side of the road where we went to buy some extra snacks 😀
Thanks again Hilton. We love staying at your hotels
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Date of stay: March 2025Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bill Fisher, General Manager at Hilton London Metropole
Responded yesterday
Hi evelyn859, Thank you for your review. We’re delighted that you enjoyed your stay and appreciated our central London location, the spacious room, and the food quality. It’s wonderful to know that the complimentary water and biscuits and the variety of amenities in the room added to your comfort. We’re also glad your daughter loved her Hugo the hedgehog toy. I'm grateful for your feedback and hope we'll have an opportunity to welcome you back in the future. Kind regards, Bill Fisher General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Hamzeh provided impressive and impeccable service throughout our 4 night stay at the Hilton. We were always out of the room when the service was done. All the towels were correctly exchanged, beds were made properly, drinks were restocked, etc. Most of all, we felt very safe keeping items of value inside the room without being hesitant of whether or not they’d be missing. I would recommend Hamzeh to any employer due to his great level of knowledge and expertise. Keep doing great things for your Hilton customers.
Thank you Hamzeh,
An International Guest
Thank you Hamzeh,
An International Guest
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Date of stay: June 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bill Fisher, General Manager at Hilton London Metropole
Responded 11 Jun 2024
Hi KarenSmith1979, Thank you for your review. I will have great pleasure in sharing your comments with the team, who aspire to deliver the very highest levels of personalised service to all of our guests - I know Hamzeh will be touched to have been mentioned individually. I'm grateful for your feedback and hope we'll have an opportunity to welcome you back to the Hilton London Metropole in the near future. Kind regards, Bill Fisher General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
These reviews are machine translated from their original language. Show machine translations?
Overall a good structure, very large and a little distracting, the breakfast, continental, is of average level there is a bit of everything but very coarse... the espresso coffee is missing which I honestly expected to be there given that it is in Europe anyway .
The rooms are quite clean but not spotless...dirty pillowcases, stained with blood and other stains, dust on the furniture, bathroom not at the top.
For those who don't speak reasonable English it's best to avoid... there's no one at reception who speaks a word of Italian.
The location can be defined as good because there is a metro stop nearby but it is not the best for those who want to visit central London, furthermore the neighborhood where the hotel is located does not seem to be the most recommendable!
Be careful when you pay...if you book with payment at the hotel and pay by credit card, an extra 3% is applied on the initially confirmed rate.
It is clearly a business hotel that essentially welcomes everyone.
The rooms are quite clean but not spotless...dirty pillowcases, stained with blood and other stains, dust on the furniture, bathroom not at the top.
For those who don't speak reasonable English it's best to avoid... there's no one at reception who speaks a word of Italian.
The location can be defined as good because there is a metro stop nearby but it is not the best for those who want to visit central London, furthermore the neighborhood where the hotel is located does not seem to be the most recommendable!
Be careful when you pay...if you book with payment at the hotel and pay by credit card, an extra 3% is applied on the initially confirmed rate.
It is clearly a business hotel that essentially welcomes everyone.
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The much-needed refesh several other reviewers have talked about shouldn't be that hard to implement.
You don't get the sense the Hilton Metropole is a happy place to work, and for us customers, this is visible in multiple ways.
First, breakfast buffets are a madhouse in many hotels, but when some of the white service staff openly bully a black member of staff, or snap at a customer "don't touch that!" when they mistakenly attempt to use a coffee machine in need of a top-up, you get the sense that something is amiss. The breakfast rush is also no reason why the coffee machine should overfill *every *single cup, or for the chicken sausages to be undercooked. Shouldn't be hard to fix with proper management.
Then there is the concierge who pats back any request to leave a suitcase in storage with the insinuation of some illicit reason for asking. "We don't do overnight storage". Well, thanks for the service and the friendly tone. Nothing some training in Hilton Honors service standards can't fix.
Then there's the room service staff who insist she will **not replace used tea cups with fresh ones **for the duration of our stay, despite asking her to. Finally, after the third night, we got them.
Yet the same staff insist that towels **must be changed every day because "that's the rule", even when we are prepared to use them another day.
Of course, reusing towels isn't easy. Despite the signage (photo) imploring guests to hang up their towels to reuse them, there is - without exaggeration - not a single towel rack or hook anywhere in the room, let alone the one-person-only bathroom. We resorted to coat hangers (photo). Shouldn't be hard to avoid a greenwashing allegation - just pop around to the hardware store on Edgware Road for some hooks.
Then there's the lifts, two of which weren't working at all, a third was out of commission one morning during peak time, and the doors would routinely not close. Nothing that can't be fixed by a qualified specialist. Here's a Pro tip - fix the lifts so pressing *one button works for *all lifts.
All up, in the absence of the usual Hilton experience, there's better value for money elsewhere.
You don't get the sense the Hilton Metropole is a happy place to work, and for us customers, this is visible in multiple ways.
First, breakfast buffets are a madhouse in many hotels, but when some of the white service staff openly bully a black member of staff, or snap at a customer "don't touch that!" when they mistakenly attempt to use a coffee machine in need of a top-up, you get the sense that something is amiss. The breakfast rush is also no reason why the coffee machine should overfill *every *single cup, or for the chicken sausages to be undercooked. Shouldn't be hard to fix with proper management.
Then there is the concierge who pats back any request to leave a suitcase in storage with the insinuation of some illicit reason for asking. "We don't do overnight storage". Well, thanks for the service and the friendly tone. Nothing some training in Hilton Honors service standards can't fix.
Then there's the room service staff who insist she will **not replace used tea cups with fresh ones **for the duration of our stay, despite asking her to. Finally, after the third night, we got them.
Yet the same staff insist that towels **must be changed every day because "that's the rule", even when we are prepared to use them another day.
Of course, reusing towels isn't easy. Despite the signage (photo) imploring guests to hang up their towels to reuse them, there is - without exaggeration - not a single towel rack or hook anywhere in the room, let alone the one-person-only bathroom. We resorted to coat hangers (photo). Shouldn't be hard to avoid a greenwashing allegation - just pop around to the hardware store on Edgware Road for some hooks.
Then there's the lifts, two of which weren't working at all, a third was out of commission one morning during peak time, and the doors would routinely not close. Nothing that can't be fixed by a qualified specialist. Here's a Pro tip - fix the lifts so pressing *one button works for *all lifts.
All up, in the absence of the usual Hilton experience, there's better value for money elsewhere.
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Date of stay: October 2024Trip type: Travelled as a couple
Room Tip: There's another Hilton closer to Paddington station, which might be better. Or go to the Hotel...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The customer service is terrible. They didn’t clean our rooms. After I complained about the room service. The manager stated that there’s a yellow tag has to be put on your door and they will clean your room. We booked 3 rooms and none of the rooms have yellow tags. We brought our own electric plug adapter. When we turned on our hair dryer it sparked and now our blow dryer doesn’t work. Went to the front desk and they said we can sell you a plug adapter for 5 pounds. Our shower had a tub and a shower head that sprayed out a mist of water. You would think a Hilton would be more top notch.
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Date of stay: May 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Better customer service. We had no wash cloths on our room.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Checked into the room after a long day traveling to London from the US. Just wanted to sleep.
The window - which was not openable/closable by anyone other than hotel maintenance - wasn't sealed properly, so street noise and sirens filled the room.
Went to reception, requested a room change. Desk attendant didn't take my word for it - she insisted on going up to the room to hear the noise for herself. Upon her return several minutes later I was told the hotel had "no other rooms available." Odd, given the Hilton app would have sold me any of 7 room types there for that same night. After saying I was just going to go elsewhere for the night, my gold status was noted for the first time, and another room miraculously opened up. A big production was made of changing the room assignment "from someone else" as though this was the first time in recorded history that a hotel has had to assign a different room to a customer.
This new room was quieter by dint of having a window that closed.
It did, however, have a shower that reeked of mold, so I can't honestly say that it was much of a net improvement.
I won't bother coming back. The maintenance and cleanliness are nowhere close to acceptable for the price point—well, any price point—and the nonsense about there being no other rooms available when there were plenty available on the Hilton app was the weirdest form of service "recovery" I've encountered in years.
The window - which was not openable/closable by anyone other than hotel maintenance - wasn't sealed properly, so street noise and sirens filled the room.
Went to reception, requested a room change. Desk attendant didn't take my word for it - she insisted on going up to the room to hear the noise for herself. Upon her return several minutes later I was told the hotel had "no other rooms available." Odd, given the Hilton app would have sold me any of 7 room types there for that same night. After saying I was just going to go elsewhere for the night, my gold status was noted for the first time, and another room miraculously opened up. A big production was made of changing the room assignment "from someone else" as though this was the first time in recorded history that a hotel has had to assign a different room to a customer.
This new room was quieter by dint of having a window that closed.
It did, however, have a shower that reeked of mold, so I can't honestly say that it was much of a net improvement.
I won't bother coming back. The maintenance and cleanliness are nowhere close to acceptable for the price point—well, any price point—and the nonsense about there being no other rooms available when there were plenty available on the Hilton app was the weirdest form of service "recovery" I've encountered in years.
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Date of stay: July 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bill Fisher, General Manager at Hilton London Metropole
Responded 10 Jul 2024
Hi jayrojo, Thank you for taking the time to leave a review. I'm so sorry to hear you had a disappointing experience and that we failed to provide the comfortable, stress-free stay we'd have wanted for you. Please be assured your experience doesn't reflect the high service standards we are usually so proud of, and that your comments will be discussed. I can only apologise for letting you down on this occasion and hope we'll have a chance to make it up to you in the future. Kind regards, Bill Fisher General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for three nights on a family break. I think it’s fair to say that it was just OK which was disappointing and have had better quality from the purple hotel chain which is far cheaper. We had a room in the older east wing of the building (though it does feel like it was once three hotels all combined into one at some point). The room was really tired and is in desperate need of a refurb, the bathroom door was all bashed in and the tap to the basin was leaking like a sieve. The beds were not much better than sleeping on a park bench they were so hard and the room was hotter than hell despite having the “air con” switched on and set to 18c. We were quite alarmed to find that people could see right into our room from the lift lobby because of where the windows are so had to keep the curtains closed at all times for privacy.
Breakfast was OK, the hot food seemed to be incredibly salty, in particular the scrambled eggs and the cubed potatoes and it was the same on all three mornings. It wasn’t quite up to what I have previously had in a Hilton hotel.
The only redeeming factor of this hotel was the location which was very close to Paddington and just across the road from the underground station.
Breakfast was OK, the hot food seemed to be incredibly salty, in particular the scrambled eggs and the cubed potatoes and it was the same on all three mornings. It wasn’t quite up to what I have previously had in a Hilton hotel.
The only redeeming factor of this hotel was the location which was very close to Paddington and just across the road from the underground station.
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Date of stay: February 2025Trip type: Travelled with family
Room Tip: Avoid breakfast after 8:30am it gets very busy.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bill Fisher, General Manager at Hilton London Metropole
Responded 4 weeks ago
Hi jamsarnie, Thank you for taking the time to leave a review. We’re glad to hear that you found the hotel’s location convenient for your travels. However, we sincerely regret that your stay did not meet expectations. We want all our guests to have an amazing time with us so I'm really sorry that wasn't your experience. We use all feedback to help us monitor our service and work out whether any improvements need to be made. We hope for an opportunity to welcome you back to the Hilton London Metropole in the future. Kind regards, Bill Fisher General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My third stay in the last six months which says a lot about the improvement since the refurb. It is a very large hotel but never feels as big as it is. Have never had a problem checking in or out. As a diamond member, was upgraded to an exec room which was spacious and well equipped (unless you want a bath) and even get biscuits in room which is increasingly uncommon. The executive lounge is exceptional in terms of size and refreshment quality, certainly in the top 3 Hilton’s in London and now substantially better than the Hilton in Park Lane which has gradually and seriously downgraded the refreshments in its Exec lounge since covid. The only downside is it’s location which is not as convenient for the City or West End as other Hilton’s although only about 15 minute walk from Selfridges and Edgeware Road tube just a couple of minutes away. It is often cheaper than other Hilton’s in London, sometimes much cheaper, and offers decent value for a pretty good offering.
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Date of stay: December 2024Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bill Fisher, General Manager at Hilton London Metropole
Responded 20 Dec 2024
Hi Michael958_13, Thank you for your review. It's wonderful to hear you've had such a great visit and I hope we'll get to welcome you back again very soon. Kind regards, Bill Fisher General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed one night in December 2024.
Location was convenient for train departures from Paddington Station; the hotel is about a 10 minute walk from the station. The hotel also has great Tube access--a Bakerloo line station and a District/Circle/Hammersmith & City line station are within ~5 minute walk. It's also not far to Hyde Park, etc. The immediate area surrounding the hotel wasn't my favorite--Edgeware Road is a very busy commercial street with a ton of convenience stores and Halal shops.
The hotel is very large--do not stay here expecting a 'boutique' character. However, staff were very helpful, processes ran efficiently, and all public areas were tastefully decorated.
The hotel's executive lounge was very spacious; seating was not a problem. The evening offering was pleasant, with tasty canapes and beverages.
My room (king) was very spacious by London standards and had tasteful, modern decor and smart storage/lots of plugs/functional internet, etc. It was quiet and I was not disturbed by neighbors or lots of street noise. The bathroom was lovely and the water pressure outstanding.
Would certainly stay again, particularly if needing to travel easily to/from Paddington Station.
Location was convenient for train departures from Paddington Station; the hotel is about a 10 minute walk from the station. The hotel also has great Tube access--a Bakerloo line station and a District/Circle/Hammersmith & City line station are within ~5 minute walk. It's also not far to Hyde Park, etc. The immediate area surrounding the hotel wasn't my favorite--Edgeware Road is a very busy commercial street with a ton of convenience stores and Halal shops.
The hotel is very large--do not stay here expecting a 'boutique' character. However, staff were very helpful, processes ran efficiently, and all public areas were tastefully decorated.
The hotel's executive lounge was very spacious; seating was not a problem. The evening offering was pleasant, with tasty canapes and beverages.
My room (king) was very spacious by London standards and had tasteful, modern decor and smart storage/lots of plugs/functional internet, etc. It was quiet and I was not disturbed by neighbors or lots of street noise. The bathroom was lovely and the water pressure outstanding.
Would certainly stay again, particularly if needing to travel easily to/from Paddington Station.
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Date of stay: December 2024Trip type: Travelled solo
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bill Fisher, General Manager at Hilton London Metropole
Responded 20 Dec 2024
Hi brmusicman, Thank you for your review. We're delighted to hear you enjoyed the convenient location, modern and spacious room, and the Executive Lounge experience. It's wonderful to know our team and facilities met your expectations. We truly appreciate your thoughtful feedback about the surrounding area and the hotel's character. We look forward to welcoming you back soon. Kind regards, Bill Fisher General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I think we may need to contacting customer service
NO.
It is the worst hotel I have ever stayed in. The last straw was finding fecal matter in the accessible bathroom. They gave me a room like that, but I had requested a common room. The television is a disaster, it has no channels and it is not smart.
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"The food in the bar felt a little rushed presentation wise. The food in the executive lounge was well prepared and presented. "Read full review
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PRICE RANGE
$326 - $548 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton london metropole hotel london, hilton metropole london, london hilton
LOCATION
United KingdomEnglandLondonPaddington
NUMBER OF ROOMS
1,100
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingHILTON LONDON METROPOLE | UPDATED 2025 Hotel Reviews & Price Comparison (England) - Tripadvisor
Frequently Asked Questions about Hilton London Metropole
Which popular attractions are close to Hilton London Metropole?
Nearby attractions include Alexander Fleming Laboratory Museum (0.3 km), The Monkey Puzzle (0.3 km), and Rolling Bridge (0.4 km).
What are some of the property amenities at Hilton London Metropole?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at Hilton London Metropole?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton London Metropole?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton London Metropole?
Yes, a parking garage is available to guests.
What are some restaurants close to Hilton London Metropole?
Conveniently located restaurants include L'Angolo Bianco, Its All Greek to Me, and Zonzo Restaurant.
Are there opportunities to exercise at Hilton London Metropole?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Hilton London Metropole?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hilton London Metropole?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hilton London Metropole offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hilton London Metropole?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Hindi, and Arabic.