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4.0
#633 of 1,151 hotels in London
Location
Cleanliness
Service
Value
Set in a storied 19th century building in the heart of Fitzrovia, the Radisson Blu Grafton Hotel, London, blends hallmark British lifestyle and contemporary boutique detailing. The hotel's contemporary bedrooms and suites feature carefully selected luxury bedding and bathroom amenities from Noble Isle Skincare, including complimentary high-speed Wi-Fi up to 150Mbps on unlimited devices. Enjoy the finest surf and turf in the former Aston Martin showroom at Steak & Lobster with prime cuts of steak and freshly caught lobster, served in a contemporary and light setting with art-inspired décor. Located within walking distance of Tottenham Court Road, Oxford Street and Soho, the hotel provides excellent access to London's best shopping, entertainment and transport links, whilst the rest of the UK and Europe can be explored via the nearby Euston and King's Cross stations.
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The Radisson Blu Hotel in London's Euston Square garners mixed reviews; guests commend its pristine cleanliness and prime location with easy access to local attractions, despite some noise issues. The service stands out, with many praising the staff's friendliness and efficiency.
However, opinions vary on the value, as numerous travelers criticize the hotel for high costs that don't match the room quality and dated atmosphere. While the amenities and spacious, upgraded rooms are highlights for some, others are disappointed by maintenance problems and inconsistent decor.
Location
Central
Atmosphere
Uninspiring
Rooms
Dated
Value
Expensive
Cleanliness
Spotless
Noise level
Noisy
Service
Professional
Amenities
Satisfactory
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Stayed here for a night with my daughter. The room was spacious and had large features such as tv and bed. The room was clean as was the bathroom, and there was enough room for my little one to run round and play and not get bored! The staff were also lovely which was a bonus. Price is reasonable for the location as it is right next to Warren Street station which is an accessible station to places such as Euston and Oxford Circus (only 1 stop away). I have recommended this hotel to family and friends both for cleanliness and location. Only small problem I had was that the walls are quite thin so could hear all the noise of people coming into surrounding rooms at night.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Neilduffen, Guest Relations Manager at Radisson Blu Hotel, London Euston Square
Responded 16 Jan 2020
Dear Sophia, thank you for staying with us at Radisson Blu Edwardian Grafton and for leaving your review. It is great to see you had a lovely stay and were happy with the room allocated to you. I appreciate your kind words about our staff and your recommendation of the hotel to your family and friends. We look forward to welcoming you back to the Grafton hotel next time you visit London. Kind regards, Kajsa Schultz Guest Relations Manager
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My partner’s father was very ill in UCLH and the Grafton Hotel was very useful for staying close by. It was a pace of rest after long visits to the hospital ward for a prolonged period. The General Manager, reception staff, cleaners and the breakfast crew were all very helpful
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Review collected in partnership with Radisson Blu Edwardian
Date of stay: December 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Neilduffen, Guest Relations Manager at Radisson Blu Hotel, London Euston Square
Responded 5 Jan 2020
Dear DavidCInce, Thank you for staying with us at Radisson Blu Edwardian Grafton and for leaving your review. I am happy to see you had a pleasant stay with us. We wish you and your family a prosperous 2020 and all the best for you and your beloved ones. Kind regards, Micael Araujo Guest Relations Executive
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This was my second stay at the Radisson Grafton since last year. The hotel is simply excellent, especially the friendly and helpful staff. The location is wonderful- literally next door to the Tube station and around 10-15 minutes walk to the famous Oxford street. Breakfast here is a must-have, offering a large variety of items (hint: ask about the available a la carte items that could be prepared for you, aside from the buffet ;) ). The rooms are a bit on the small side, but to be fair most hotels in Europe are designed that way. Overall, highly recommended.
Amr
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Neilduffen, Guest Relations Manager at Radisson Blu Hotel, London Euston Square
Responded 31 Jan 2020
Dear Amr150, Thank you for staying with us at Radisson Blu Edwardian Grafton and for leaving your review. I am happy to see you had a pleasant stay with us and you found our location convenient. I am also glad to hear that you found our staff to be friendly and helpful and our breakfast to be a must-have offering a large variety of items. We appreciate your kind feedback. I hope to welcome you back to the Grafton hotel in the future. Kind regards, Micael Araujo Guest Relations Executive
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Location wise this hotel is certainly in a prime location, just steps away from key tube stations and being in a prime location. Outside the front door might feel like a bustling vicinity but fortunately once through the door things are a lot calmer. Occasionally there are door staff but I’ve not found any consistency with that, but managing lots of luggage to the check in desks is no issue without. Staff are welcoming and friendly and the process wasn’t too excessive. A couple of small lifts serves the accommodation floors which although lengthy are clean and have nice decor.
My standard room was overlooking one of the side streets off Tottenham Court Road and was a decent size. The room was on varying levels meaning steps down into the bedroom area, and a climb into the bathroom, which during the day made it feel more like a smart apartment, but at night made navigating around a little difficult given there were no dim or night lights.
The bedroom area itself was spacious enough with a large desk and areas to keep luggage. The bed was comfortable but annoyingly didn’t have any electric sockets nearby, so devices have to bed charged on the desk. There were a couple of arm chairs and table making the space a little more comfortable. TV was a good size, the fridge was empty but the air conditioning worked adequately for the room and despite the busy location there was little noise from outside. The worse aspect of the room ended up being the lighting, which although had switches next to the bed was nothing more the bright on or off, which with the steps at night wasn’t the most relaxing.
The bathroom was equally spacious and it was nice for there to be plenty of storage within the shower area itself, with useful shelves and multiple toiletry dispensers. The whole area was spotlessly clean and with the white marble tiles had a high end feel. Towels were plentiful and good quality and having a bath is always a delight even without a separate shower area.
Overall the room was nice and comfortable. It was a shame to find the glasses and mugs still coming wrapped in plastic but at least he drink facilities were good, but there is also a nice bar on the ground floor. I also found out that housekeeping visits very late in the day which might be worth bearing in mind for some people.
Checking out around 8am was slower than you’d hope since there was large groups both arriving and leaving. There didn’t seem to be an expedited drop off for keys which was a shame but at least it was, again, a friendly engagement with the staff. Overall it’s a nice hotel, regularly one of the most expensive in the area but worth considering if you need the prime location.
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Date of stay: September 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Laura Dias, Guest Services / Front Office at Radisson Blu Hotel, London Euston Square
Responded 7 Oct 2022
Dear Mr. Bintley, Thank you so much for taking the time to leave us your review about your recent stay at our 4 star London hotel near Tottenham Court Road, we truly appreciate it! We are so happy to hear such positive words about the service we provide and our lovely hotel, our teams will be thrilled to hear about your experience. I truly hope we can welcome you back again in the near future to Tottenham Court Road and offer you another spectacular stay. Warm regards Daniel M Lobby Manager
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The lights and electrics blew and a steady stream of water poured into my room through a light fitting. Staff didn't even ask if I was OK and when I tried to lodge a complaint with the duty manager, she was dismissive, didn't take notes and it didn't go to t he e room herself. She said it this sort of of thing happens all of the time when we other guests take a shower apparently!
The 'premier room' had a stained brown carpet. Stains up the walls. The bath was cracked and patched badly. The plug had been removed to stop it being used. The bathroom fan, which cannot be turned off, was broken and droned all night. The door to the hallway gave no noise insulation and you could hear every word uttered in the corridor. Check out is at 11am but I had housekeeping pounding on the door before 8 am wanting to come in and change over. The £15 room service 'credit' included in the booking fee could only be spent if you agreed to pay more.
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Date of stay: November 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hilmar Thor Bergmann, General Manager at Radisson Blu Hotel, London Euston Square
Responded 2 Dec 2021
Dear Ms. Payne, Thank you for choosing the Radisson Blu Edwardian Grafton hotel for your recent stay in London and for taking the time to share your feedback with us. As mentioned in my e-mail to you I am deeply disappointed to learn of your experience and can assure you this is not in line with the high standards we set ourselves and strive to deliver to all our guests. I hope you give us the opportunity to restore your faith in the hotel in the future and look forward to hearing back from you. Warm regards, Hilmar T Bergmann General Manager Radisson Blu Edwardian Grafton
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4 colleagues and I stayed at the Radisson Blu Edwardian Grafton Hotel for 2 nights at the beginning of March 2020, whilst attending a nearby conference. The location was perfect - close to our conference facility, right next door to the Warren Street underground station, and within reasonable walking distance of great nearby shopping and restaurants. The rooms were on the small side, as expected in London, but perfectly adequate. Beautifully finished with lovely bathrooms. Beds are super comfy and everyone enjoyed 2 great nights of sleep. The hotel retains its overall “Edwardian” charm, whilst integrating modern finishes and amenities. The breakfast was wonderful and offered good choices. Neither morning was overly busy, and we never felt overcrowded or hassled, even on a lazy Saturday morning leisurely breakfast. However, the main standout feature of this hotel is their staff - fabulous!! From our first, to our last interaction, and everyone in between, the staff were courteous, friendly, helpful and outright professional. This was noted by myself and everyone of my colleagues. We were truly impressed by the warm and welcoming attitude of all the staff. We thoroughly enjoyed our stay, even if it was for a business trip. I would definitely return to this hotel for a couples trip. Thank you Edwardian Grafton for another high quality typical Radisson stay.
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Date of stay: March 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Neilduffen, Guest Relations Manager at Radisson Blu Hotel, London Euston Square
Responded 17 Mar 2020
Dear MapRad, Thank you for staying with us at The Radisson Blu Edwardian Grafton Hotel and for taking the time to leave us this feedback. We are delighted to hear that you enjoyed so many aspects of your stay with us. I hope to welcome you back to the Grafton hotel in the near future. Kind regards, Micael Araujo Guest Relations Executive
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I booked this hotel based on its location as I needed to be near University College hospital for visiting a relative who was an in-patient there. I could not have been more pleased to find it was literally steps from the hospital. This has made my visiting so much easier. All the staff are very friendly, welcoming and helpful. The rooms are well equipped and the breakfast sets you up well for the day with plenty of choice. It is also ideal for underground and mainline stations I will happily return here next time I need a hotel in London
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Date of stay: January 2020
Rooms
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Neilduffen, Guest Relations Manager at Radisson Blu Hotel, London Euston Square
Responded 9 Jan 2020
Dear Edmundabury, Thank you for staying with us at Radisson Blu Edwardian Grafton and for leaving your review. I am happy to see you had a pleasant stay with us and you found our location convenient. I am also glad to see that you found our staff to be very friendly and helpful and your room to be fully equipped. I hope to welcome you back to the Grafton hotel in the future. Kind regards, Micael Araujo Guest Relations Executive
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Booked 1 night at this hotel as we were coming to London to watch the matinee performance of Shen Yun. We asked the hotel if we could leave our bag whilst we went to the show and communication before we arrived was excellent. We checked in on line and were surprised to find our room ready when we arrived at 11.15 am. The room was small but had a large very clean bathroom with nice towels and toiletries and was ideal for a nights stay. We deliberately picked a room not facing the main road and heard no noise during the night. Breakfast was buffet style but there was certainly enough to choose from although the bacon was a little crispy for my liking ! We were able to leave our bag with the concierge until we had to leave for the train. The hotel is close to Euston and the underground and if we were coming to London again we would definately stay here again.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Neilduffen, Guest Relations Manager at Radisson Blu Hotel, London Euston Square
Responded 2 Feb 2020
Dear Suzi90, Thank you for staying with us at Radisson Blu Edwardian Grafton and for leaving your review. I am happy to see you had a pleasant stay with us and you found our location convenient. I am also glad to see that you were happy with our hotel services and facilities. I hope to welcome you back to the Grafton hotel in the future. Kind regards, Micael Araujo Guest Relations Executive
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Very worn down and old hotel with ridiculously small rooms for 2 person. Very small bed. Bathroom wasn’t properly cleaned. There was a insect inside the closet like a worm.. The hotel smelled like toilet from the entrance and on every floor. I asked to change room but reception told me it wasn’t possible although there where available rooms. Very thin walls and lots of partying guest that came in drunk very late at night and we could hear them as if they where inside our room. Same thing with the cleaning staff when they started working it just wasn’t possible to sleep more or overall have a good night sleep. Definitely not a 4 star hotel. I booked Radisson blue cause I’m from Sweden and here those hotels are real 4 and 5 star. The Radisson in London is like a maximum 2 star. Only good thing was the staff at breakfast who were very helpful and the breakfast was good.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Neilduffen, Guest Relations Manager at Radisson Blu Hotel, London Euston Square
Responded 19 Jan 2020
Dear Claudia, thank you for staying with us at Radisson Blu Edwardian Grafton and for leaving your review. I am sorry to see your stay was not as expected and you felt the hotel was worn down. I do apologize for the issues you experienced with the cleanliness of the room and I will pass your feedback on to the Housekeeping Manager, so that this can be improved on. I do hope we'll be able to welcome you back to the Grafton hotel in the future, so that we may allocate you with a different room and provide you with a better experience. Kind regards, Kajsa Schultz Guest Relations Manager
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I couldn't sleep from extremely loud noises all night like drilling and an automatic light switching on and off randomly all night. When i called for assistance twice, I was promised a call back both occasions withing 10 minutes. This never happened. I even mentioned this on the second call I made to reception and they had stated that I wasn't called back because the first person I called had to help a customer...I was also told that the light has to keep flicking on and off all night because I had stairs in my room. Perhaps this should be mentioned before assigning a room such as this to your customers?
I was discounted 20% in the morning but feel that this doesn't really compensate the entire night's lack of sleep paired with awful customer service.
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Review collected in partnership with Radisson Blu Edwardian
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Neilduffen, Guest Relations Manager at Radisson Blu Hotel, London Euston Square
Responded 2 Mar 2020
Dear StaceyCody, Thank you for staying with us at Radisson Blu Edwardian Grafton and for leaving your review. I do apologies that you did not have a pleasant stay with us in the hotel. I do apologies for the issues you experienced with your rooms not being to your preference and with the technical issue with the lights in the room flickering on and off. We are sincerely sorry for the noise disturbance you experienced, unfortunately as our hotel is located in the busy part of London. Please note that if this was reported to one of our member of staff in reception during the stay, we could have gladly move you to another room. I have forwarded your feedback to our front office manager regarding about staff allocating rooms to guests. If you do have any feedback you wish to discuss about your recent stay with us, don't hesitate to contact us directly. I hope to welcome you back to the Grafton hotel in the future. Kind regards, Kajla Loot Front Office Team Leader
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Dear jackieltravel ,
Our Junior Suites offer a comfortable and spacious retreat, perfect for those seeking a bit more room during their stay. You can expect features such as a separate living area, a king-size bed, and a luxurious en-suite bathroom. The living area is ideal for relaxing, working, or entertaining, and it often features comfortable seating, a coffee table, and a television. The king-size bed is dressed in high-quality linens and provides a restful night's sleep. The en-suite bathroom is equipped with modern amenities, such as a large shower, a soaking tub, and premium toiletries.
It's a straight walk up Tottenham Court Road which is well lit and relatively busy at that time of night (theature turn out). As one other person has said however it is an easy journey on the London Underground from Tottenham Court Road Station, 2 stops on the Northern Line to Warren Street Station. The hotel is very close to Warren Street exit.
Saint Charles, Illinois212 contributions78 helpful votes
Shuttle may take a while and costly. Underground is across the street. Worth it , but moving luggage thru crowds can be cumbersome. Take elevators at train stops.
There are more places to choose from in the London area.
PRICE RANGE
$388 - $657 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
radisson london, london radisson, radisson edwardian grafton hotel
LOCATION
United KingdomEnglandLondonFitzrovia
NUMBER OF ROOMS
330
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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