Pullman Liverpool
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Pullman Liverpool

Traveller (1924)
Room & Suite (622)
Pullman Liverpool
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About

4.5
#5 of 110 hotels in Liverpool
4.8 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.6 of 5 bubbles
Service
4.5 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Pullman Liverpool Hotel is located by Kings Dock on Liverpool's iconic waterfront, just a five-minute walk from the vibrant Royal Albert Dock and walking distance to the city centre. Discounted parking available at the Kings Dock multi storey carpark. Relax in stylish, elegant surroundings and enjoy the conveniences of this central hotel. Major transport links are close, as well as the M&S Bank Arena, Convention Centre and Exhibition Centre Liverpool, Liverpool ONE and the Cavern Club. Liverpool and Everton Football clubs are a short distance away. This hotel is perfectly suited to business or leisure; guests can choose from Superior, Deluxe and Suite rooms, all of which are bright, modern and luxurious, all include rainfall showers, 55" television, Co. Bigelow toiletries, tea & coffee making facilities and slippers & robes. Superior is our standard here at Pullman Liverpool. Our on-site bar, lounge and restaurant offers a relaxed atmosphere. Cash payments are no longer accepted.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Conference facilities
Banquet room
24-hour security
Parking
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Special diet menus
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Bathrobes
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
4.0 of 5 stars
HOTEL STYLE
Quiet
Business
Languages Spoken
English, Spanish, Italian, Lithuanian and 2 more
Hotel links
Special Offer:Dinner Package Deal

Location

Kings Dock Waterfront Pier Head Promenade Liverpool, Liverpool L3 4FP England
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 90 out of 100
90
Liverpool John Lennon Airport
10.4 km
See all flights
Chester Airport
4.5
4.5 of 5 bubbles3,281 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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Guests have lauded the Pullman Liverpool for its exceptional service, often citing the staff's friendliness and attentiveness. Nestled in a prime spot, this hotel is celebrated for its proximity to local attractions and the M&S Bank Arena, as well as its stunning river views. While the rooms are generally well-regarded for comfort and cleanliness, a few guests have pointed out maintenance issues. The vibrant atmosphere, marked by live music and modern decor, adds to the hotel's appeal, though opinions on value and amenities vary among travelers.
Location
Convenient
Atmosphere
Lively
Rooms
Comfortable
Value
Mixed
Cleanliness
Spotless
Service
Friendly
Amenities
Satisfactory

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3,281Reviews182Q+A100Room tips
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Detailed Reviews
Andrew L wrote a review Jan 2020
Standish, United Kingdom
5.0 of 5 bubbles
Firstly, let me recommend a room to you, 810. This room is on the top floor and has views out over the City with the Mersey, the Liver Building, Albert Docks, the Wheel of Liverpool, the Radio City Tower (and even Anfield in the distance) all on show, it is a glorious sight to behold and to watch the world go by, whilst drinking a coffee.

NB: I think it may even be the room from which the "Management" photos were taken.

Now let me share another secret with you, this hotel is minutes walk away from Liverpool One and the bustling City Centre. Yet it is in a quiet and peaceful setting because it is just far enough away from all the hustle and bustle to guarantee a completely restful night. That extra 500m also saves you a fortune over another hotel (owned by an American Family) and you know what, the quality of service from the staff and the hotel overall, is better.

The rooms are well appointed, with a rainfall shower bathroom and state of the art TV's (including all the UK Sports channels). There is fast Wi-Fi (streaming in HD is no problem at all), free bottled water, room fridge (Silent) and USB charging in all sockets.

The breakfast is superb and is well worth including if you can do so in an offer... Otherwise it can get quite pricey.

There is parting nearby a new multi-story (Opening Summer 2020) sits behind the hotel and currently there is a "temporary" Council owned car park which charges a (somewhat expensive) £15 a day. I don't expect that the new car park will be any cheaper so factor that in when you travel.

I would seriously consider this hotel if you are travelling to Liverpool.
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Date of stay: January 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
Room Tip: Ask for room 810.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PullmanLiverpool, General Manager at Pullman Liverpool
Responded 5 Jan 2020
Dear Andylee1983 Happy New Year Thank you for your review and kind words we are truly appreciated Delighted you had a great experience and we look forward to welcoming you back very soon kind regards Neil Brailsford General Manager
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Briggs66 wrote a review Sept 2020
Bishopbriggs
5.0 of 5 bubbles
Lovely warm welcome at the hotel. Once in the room, I logged in to the complimentary WiFi and it took me to a page asking me for initial feedbackAnd what could be improved. I happened to mention that it Would have been nice if a biscuit was provided on the tea/coffee tray in the room. We then went out for a walk and when we got back to the room, housekeeping had left a lovely personalised handwritten note along with a few brownie pieces in the room. They asked what could be improved and acted on the feedback. What more can you expect?

The location of the hotel is perfect, a minute or two from Albert Dock, which has a lovely buzzing atmosphere. It would appear the hotel is relatively new as it is in pristine condition and the room was very tastefully decorated to an extremely high standard. Well worth the price we paid.
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Date of stay: August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Neil Brailsford, General Manager at Pullman Liverpool
Responded 1 Sept 2020
Dear Briggs66 Thank you for your review and kind words Delighted the team responded to your feedback and you enjoyed your stay We look forward to welcoming you back to Pullman Liverpool in the future kind regards Neil Brailsford General Manager
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
2010mustang wrote a review Jan 2020
Cheshire, United Kingdom
5.0 of 5 bubbles
Our second visit and although we knew what to expect, this time it exceeded our expectations, Check in was brilliant, the reception staff were so professional and helpful, an excellent first impression. Our room was superb with views of the river and the city with all the usual facilities only better. A very comfortable bed, plenty of tea/coffee etc plus an expresso coffee machine, Bathroom was very modern with lots of lovely toiletries and large fluffy towels. Breakfast was probably the best hotel breakfast we have experienced. An amazing cold buffet with lovely fresh fruit, nuts cold meats etc and hot buffet with bacon, eggs and sausages etc. Service overall was excellent from all the staff. Car parking is a 2 minute walk away and a rreasonable £15 for 24 hours. Location is very good being a short walk to the Albert dock museums etc and 10 minutes to the city centre shops, restaurants and bars, Will definitely return.
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Date of stay: January 2020
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PullmanLiverpool, General Manager at Pullman Liverpool
Responded 26 Jan 2020
Dear 2010mustang Thank you for your review and loyalty to the hotel that is greatly appreciated Delighted we exceeded your expectations and we look forward to welcoming you back for your third stay very soon kind regards Neil Brailsford General Manager
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essexgirl772 wrote a review Aug 2020
Essex, United Kingdom
5.0 of 5 bubbles
We have just arrived home from four nights at the Pullman Liverpool. The stay was truly faultless, with the current Covid situation being very well covered, hand sanitiser everywhere, anti bac wipes in the lift and sealed breakfast/mini bar items delivered to the room every day, we never once felt unsafe as everywhere was spotlessly clean too.
The hotel itself is in a Prime location just five minutes walk to the Albert Dock with all the quirky shops, bars and restaurants, the Beatles Story and about eight minutes to the main Liverpool one shopping area. Although the area was really quiet I would imagine it being very busy under normal circumstances (It is next door to a huge venue, the hotel even has direct tunnel access).
Our room on the second floor was lovely with a bath, walk in shower and mini bar included as well as free movies too. The staff were so helpful especially Becky and Lindsey who couldn’t have been any nicer or more helpful. We enjoyed every minute of our stay and will definitely be returning!
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Date of stay: August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Neil Brailsford, Other at Pullman Liverpool
Responded 6 Aug 2020
Dear essexgirl772 Thank you for choosing to stay with us for your four night break Delighted to read you enjoyed your stay and found the extra measures we have put in place reassuring Thank you for your kind words about Becky and Lindsey which will be shared We look forward to welcoming you back in the future kind regards Neil Brailsford General Manager
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Lynsey B wrote a review Jan 2020
5.0 of 5 bubbles
Just got back from a short stay here. Beautiful and modern hotel right by the docks. Perfect location as only a short walk from everywhere we wanted to go. Staff were all very friendly and helpful. We had a lovely view across the docks. Room was very clean and had all that was needed plus quirky little extras such as non steam mirror in bathroom, light up wardrobe and you could even purchase a dressing gown if needed. All the usuals in the room, iron, fridge, hairdryer etc. Would definitely stay here again. Thank you to all the staff for an enjoyable stay.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PullmanLiverpool, General Manager at Pullman Liverpool
Responded 13 Jan 2020
Dear 31lynseyb Thank you for your review Delighted you had a great stay and we do hope to have the pleasure of welcoming you back to Pullman Liverpool soon kind regards Neil Brailsford General Manager
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Warren A wrote a review Feb 2020
+1
5.0 of 5 bubbles
Saw this place on trivago when searching a place to stay for a few nights away in Liverpool for my partners birthday and definitely picked the right hotel. Good price considering it’s a high quality establishment in a brill location right by the arena, wheel and Albert docks and 10 minutes walk into liverpool one, 15 minutes to the three graces etc. Great room, everything inside worked perfectly .. a hotel first! Clean and tidy with a comfy enough bed. The buffet breakfast was absolutely delicious and so much to choose from. Really nice Marco Pierre white restaurant for evening meals which was decent value considering the brand. Then at was classy and comfy too. Great place to spend the last hour or so after a meal.
The only 2 issues was the key card kept failing to work which was a ball ache going up and down lifts to fetch someone. However it was rectified immediately and in a very friendly helpful way so it didn’t feel like such a problem ... and the maids didn’t top up the breakfast tea, milk or sweetners between nights so we had to call room service who sorted it within 5 minutes! So that’s really very good efficient and friendly staff! I can definitely recommend it and would stay again if in Liverpool!
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PullmanLiverpool, General Manager at Pullman Liverpool
Responded 6 Feb 2020
Warren Thank you for your review and feedback that is valuable to us and most appreciated Delighted to read overall you had a great stay and we hope to welcome you back in the future kind regards Neil Brailsford General Manager
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Travel_D0ll wrote a review Sept 2020
Southport, United Kingdom
5.0 of 5 bubbles
Stayed here for one night while having a short weekend away in Liverpool. The hotel was modern and very clean. We stayed in standard a room (superior king) - it was a good size and bathroom was lovely - huge walk in shower with great pressure and temperature. The TV was huge and the air con was great.

We parked at the temporary waterfront car park which is just a 1min walk from the hotel - it was £15 for 24hrs which we didn’t mind paying.

Hotel is in a very good location, close to Albert docks and Liverpool one.

Will be staying here again :)
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Neil Brailsford, General Manager at Pullman Liverpool
Responded 7 Sept 2020
Dear Travel_DOII Thank you for reviewing you stay with us here at Pullman Liverpool. Delighted you found the hotel to be clean and enjoyed our amazing location we are so lucky to be able to offer so much space and amazing walks along the River Mersey to explore the city. We hope to welcome you back to Pullman Liverpool very soon kind regards Neil Brailsford General Manager
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Manics57 wrote a review Sept 2020
Telford, United Kingdom
3.0 of 5 bubbles
Staff were lovely and welcoming no faults there. Great big comfy bed. Continental bagged breakfast was excellent and exceeded expectations, plenty of choice and huge. That said neighbouring hotels with lower rating are offering hot/cooked options so several months into reopening it would have been nice to have the choice. Room clean. There were just a few niggles. I felt for 4* it was a bit basic, no bells or whistles. One robe/slippers for two people? Bit strange. Also no soap or hand wash in the bathroom which in the current climate seemed a bit of an oversight, had to dip into the miniature shower gel every toilet visit. Standard kettle with basic Nescafé sachets no biccies or extras. No bottle opener/corkscrew on the refreshment tray. For a 4* we just weren’t wowed and it didn’t feel very special or luxe. These criticisms are more for management as the staff were clearly fab with levels of cleanliness etc excellent. Overall the price hike for staying in a 4* just wasn’t worth it as the standards/experience and amenities in the surrounding 3* hotels are as good if not better.
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Neil Brailsford, General Manager at Pullman Liverpool
Responded 9 Sept 2020
Dear Manics57 Thank you for review and feedback that is important to us and will be used to help us improve. Delighted there were positive elements of your stay and I will ensure your kind words are shared with them. kind regards Neil Brailsford General Manager Pullman Liverpool
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Tlial wrote a review Jul 2020
3.0 of 5 bubbles
Arrived on a mini break away for one night and location was perfect, near restaurants and right next to Albert Dock and only a 10 min walk from Liverpool one. We Only Realised after that we had paid for an executive room with a dock view but we didn’t get this dock view however executive room was nice so not a problem- although we didn’t get some of the facilities that were mentioned in the price, for example bathrobe and slippers. Lovely room and bathroom with great TV and massive bed, and also came with iPod dock which was nice. Also paid for breakfast however due to Covid restaurant was not open so we had it delivered to room which was fine, however we could have gotten more selection for what we paid for as mainly just bread and croissants. Staff were very friendly, offering to bring up whatever we needed. I would say for the price we paid and due to the hotel being fairly empty (I saw one other guest during the whole night stay) we could have gotten a lot more for the price we paid, but generally a nice hotel in a great location and the staff were very helpful.
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Date of stay: July 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Neil Brailsford, Other at Pullman Liverpool
Responded 30 Jul 2020
Dear alicetxxx Thank you for taking the time to review your stay with us here at Pullman Liverpool Your feedback is valuable to us and will be used to help us ensure we deliver a great customer experience even in these challenging times We do hope we will have the pleasure of welcoming you back in the future kind regards Neil Brailsford General Manager
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EstebanBelgrado wrote a review Jan 2020
Belgrade, Serbia
4.0 of 5 bubbles
Pullman Liverpool is very good business hotel on an attractive location at the river shore.
Rooms are big, bathroom is also very comfortable and it has all needed amenities.
I got a room on the 8th floor which had decent view.
I would highly recommend the food in this place. For a very good price we got a good steak and a glass of wine and breakfast was rich and tasty.
There is also a gym on the 2nd floor where you can do a basic training. Cardio plus some basic weights.
The only remark that I have is about heating. When I entered the room it was set to 18C. Outside was cold and windy. Around 5C. I needed more than 3 hours to bring temperature in my room to 20-21C. I know that for UK it's normal to have a bit colder rooms in general, but for me this was a bit too cold.
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Date of stay: January 2020
4.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: Higher floor offer some view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PullmanLiverpool, General Manager at Pullman Liverpool
Responded 17 Jan 2020
Dear EstebanBelgrado Thank you for your review and feed back that is valuable to us and will be used to help us ensure we give all our guests a great experience We do hope to welcome you back on your next visit to Liverpool kind regards Neil Brailsford General Manager
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Answer from PullmanLiverpool
Liverpool, United Kingdom1 contribution4 helpful votes
Thank you for the question We will have the England game on in the bar on Sunday night we look forward to welcoming you and hope the trophy will be coming home! kind regards Neil Brailsford General Manager
joan f asked a question Apr 2024
Are there mini fridges for milk?
Answer from PullmanLiverpool
Liverpool, United Kingdom1 contribution4 helpful votes
Hi Joan Thank you for the question Yes all our rooms have mini fridges We look forward to welcoming you kind regards Neil Brailsford General Manager
Answer from PullmanLiverpool
Liverpool, United Kingdom1 contribution4 helpful votes
Hi Catherine Thank you for the question. Our breakfast buffet offers guests a comprehensive range of hot and cold food which we hope you will enjoy we look forward to welcoming you kind regards Neil Brailsford General Manager
Answer from Emma P
Glossop, United Kingdom163 contributions56 helpful votes
It's fantastic HUGE choice, all continental and cooked items you can think of
Answer from PullmanLiverpool
Liverpool, United Kingdom1 contribution4 helpful votes
Dear StaffordA It is around a 20 minute walk to the cathedral from the hotel We can assist with arranging a taxi should you prefer we hope to welcome you to Pullman Liverpool kind regards Neil Brailsford General Manager
Howard H wrote a tip 10 Jul
7 contributions2 helpful votes
5.0 of 5 bubbles
"Make sure you book afternoon tea!"
Read full review
graham l wrote a tip 6 Jul
Liverpool, United Kingdom8 contributions8 helpful votes
1.0 of 5 bubbles
"Don’t use the restaurant "
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Culture60341269720 wrote a tip 1 Jul
1 contribution
5.0 of 5 bubbles
"Great value - strongly recommend"
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Stephen A wrote a tip 1 Jul
1 contribution
4.0 of 5 bubbles
"Rooms generally have river or city views, but a few on the top two floors (7 & 8) have dual aspect views. We had room 840. Worth the extra."
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conwaymorris wrote a tip Jun 2024
Cambridge, United Kingdom16 contributions2 helpful votes
5.0 of 5 bubbles
"Great location- friendly staff "
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Not the right property for you?
There are more places to choose from in the Liverpool area.
PRICE RANGE
$157 - $259 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandMerseysideLiverpool
NUMBER OF ROOMS
216
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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PULLMAN LIVERPOOL - Hotel Reviews & Price Comparison (England) - Tripadvisor

Frequently Asked Questions about Pullman Liverpool
Which popular attractions are close to Pullman Liverpool?
Nearby attractions include Royal Albert Dock Liverpool (0.4 km), Escape Hunt Liverpool (0.4 km), and FunnyBoyz Liverpool (0.4 km).
What are some of the property amenities at Pullman Liverpool?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Pullman Liverpool?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Pullman Liverpool?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Pullman Liverpool?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Pullman Liverpool?
Conveniently located restaurants include Rudy's Albert Dock, The Floating Grace, and Rough Hand Made.
Are there opportunities to exercise at Pullman Liverpool?
Yes, guests have access to a fitness centre during their stay.
Does Pullman Liverpool offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Pullman Liverpool?
The staff speaks multiple languages, including English, Spanish, Italian, Portuguese, Polish, and Lithuanian.
Are there any historical sites close to Pullman Liverpool?
Many travellers enjoy visiting The Cavern Club (1.1 km), Williamson’s Tunnels – Friends of Williamson’s Tunnels (2.3 km), and Western Approaches HQ Museum - The Battle of the Atlantic Experience (1.3 km).
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