The food at this hotel is superb. Everything for afternoon tea is exquisite and beautifully presented; choice of delicious teas; tasty dainty sandwiches and beautiful tiny scones and cakes. Mask wearing spoils the occasion very slightly as a couple of times we struggled to understand what was being said. That’s hardly the fault of the hotel; just a sign of the times. I could come every single day for breakfast, lunch and dinner. Perfect and a real treat.
Beautiful hotel. From arrival at the end of the drive you know you’re arriving somewhere a little special, with lovely grounds to walk in. Ultra attentive service, beautifully well presented throughout. Rooms were fantastic - huge suites with all facilities you might expect. We only dined in for breakfast, which was fantastic; but afternoon tea on the terrace and a pre-bed drink in the bar were both great. Sad to leave after only two nights. We look forward to returning
Having arrived 20 mins late due to traffic holdup the staff were understanding but when trying to ring them to inform them of delay no one answered the phone. The actual facade and building is quite fantastic set in beautiful grounds so I thought we would be having an outstanding Sunday lunch. Firstly ordered the drinks which were very expensive and a service charge was added without asking if I was happy with it.Next the starters which were ok nothing special then our Main. Courses which again were mediocre the four of us were disappointed there was no Sunday roast something I would have expected in an establishment of that Calibre. The “piece de resistance” were the deserts. Three people chose the prepared desserts which were very good but I ordered an ice cream mine came in its carton with not even the lid removed on a plate I couldn’t believe my eyes ,not emptied into a dish with perhaps a chocolate flake !!,just the same as you would get at the cinema but charged £5.00 for the privilege.Well we all looked at each other and dissolved into fits of laughter couldn’t believe our eyes.I didnt say anything at the time thinking if that’s how ice cream is served normally no amount of complaint would have made any difference. It gave us all a laugh but on the serious side it’s no way to serve and treat customers who are paying a lot of money for their meal. As the school report says COULD DO BETTER…
Booked afternoon tea 2 months in advance for myself and my family for a special birthday celebration. The whole family were travelling from a far for the event, including a journey from Newcastle, this included overnights stays. We received a call at 5pm the night before the afternoon tea was booked informing us that they were unable to accommodate us for afternoon tea and asked if we would like to rearrange. I cannot believe the short notice!!!! Very poor customer service and definitely something I would expect from a well known & established hotel. I urge others to be cautious when booking afternoon tea…. We also paid a 50% deposit 2 months ago!!!
I'm not sure I have much more to add to what's already been said. Phil and Team, you've created an incredible menu with each mouthful as phenomenal as the next. Balanced flavours in every plate but full of surprises, at times we sat in silence just taking in the taste and feel of what we were eating. I'm still pondering how you got so much deliciousness into the duck donut. Your front of house team were attentive but discreet, and were fabulous in their knowledge and passion of the food and wine pairings. The couple of hours we were with you went in a flash. Chef's Table is next on the list so I can see up close how it's all created