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1 West Quay Road, Southampton SO15 1RA England
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COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!Park, Stay&Cruise Package
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Novotel
US$156
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (377)
Room & Suite (161)
Dining (40)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 16/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Novotel Southampton Hotel
Updated 16/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#17 of 30 hotels in Southampton
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
The Novotel Southampton is located in the centre of Southampton. Located Opposite West Quay shopping centre and close to the Cruise terminals, Our hotel offers complimentary Wireless through the Hotel. Visit the nearby National Motor Museum, the New Forest national park and the Cathedral City of Winchester then relax and enjoy our restaurant, room service, bar, indoor heated swimming pool, gym and sauna. Onsite pay parking (£10 per night).
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Kids' meals
Wine / champagne
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Baggage storage
Currency exchange
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Shoeshine
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Room features
Desk
Housekeeping
Interconnected rooms available
Room service
Coffee / tea maker
Refrigerator
Cable / satellite TV
Bath / shower
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Hair dryer
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Room types
City view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Business
Languages Spoken
English
Hotel links
Special Offer:Park, Stay&Cruise Package
2291Reviews58Q+A100Room tips
Traveller rating
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Popular mentions
Colette P wrote a review Nov 2021
Australia35 contributions42 helpful votes
The hotel was in a good location for food outlets and was clean and comfortable. However staff were very impersonal and I very much felt like I was staying in a large hotel chain, which I suppose I was!
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Date of stay: November 2021
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Keitht2 wrote a review Apr 2021
Sale, United Kingdom2 contributions2 helpful votes
Hotel's Favourite
My room was spotlessly clean, spacious with a very comfortable settee which I later realised was a bed setter. I had an excellent night’s sleep on the best mattress I have ever encountered in an hotel. The shower was also excellent. There was a generous selection of teas and coffee available and, for the first time ever in my experience of an hotel small cartons of fresh semi-skimmed milk. In the past I have been a frequent user of Ibis hotels but on this occasion due to reduced numbers as a result of Covid all Accor guests were accommodated in the Novatel. In the light if my experience here my next bookings will definitely be with Novatel.
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Review collected in partnership with Accorhotels.com
Date of stay: April 2021
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1 Helpful vote
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Response from Patina Farnham, General Manager at Novotel Southampton Hotel
Responded 13 Apr 2021
Dear Kietht2, thank you for your lovely review. I'm delighted to see that you not only enjoyed your stay, but will be continuing to choose Novotel in the future. We look forward to welcoming you back! Sincerely, Patina Farnham General Manager Novotel Southampton
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JohnBerkshire wrote a review Nov 2021
Berkshire, United Kingdom33 contributions42 helpful votes
The quality of the food offering in the lounge/bar (evening) and breakfast was very poor. Unusually for this hotel I couldn't believe how limited the menu was at dinner, as it seemed that the restaurant was closed for "regular" residents. Whilst we had no objection to sitting in the bar lounge, the choice was very uninspiring. We would have gone elsewhere if we hadn't just driven up from Cornwall. The staff were all friendly enough though!
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Review collected in partnership with Accorhotels.com
Date of stay: November 2021
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Location
Cleanliness
Service
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1 Helpful vote
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Adam M wrote a review Nov 2021
Berkhamsted, United Kingdom15 contributions17 helpful votes
Hi, My family and I have just returned from a 1 night stay at the Novotel Southampton. Whilst the hotel staff and facilities were good I feel we should been informed at the time of booking that this property is being used to house a large number of refugees. My issue is not the presence of the refugee families but more the complete lack of any Covid prevention protocols enforced. Breakfast was an incredibly uncomfortable experience with large crowds of families, food shortages and no masks being work by the large majority of diners, whom I would imagine are fro. Regions with very very low vaccination rates. I am very sympathetic to the awful situation these families must have faced in their native country, however, having spent the last 18mths taking real care to avoid exposure to the virus, we were subjected to what was in my opinion a very high risk environment. As a very minimum this risk should be highlighted to paying guests so they can make an informed decision as to whether or not they would be comfortable to stay at the hotel, by the time we arrived we had no other choice but to stay for the evening. To top it off, I heard a member of staff mention that other guests were isolating in rooms due to Covid, for the hotel to allow my family to stay knowing Covid was present on the premises was unacceptable and demonstrates real greed.
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Date of stay: November 2021Trip type: Travelled with family
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Alan W wrote a review Nov 2021
2 contributions3 helpful votes
We have used this Novotel previously because of its convenience and proximity to the harbour and shopping centre. It shares the site with an Ibis and Budget Ibis hotel of the same hotel group. We booked a premium room some weeks ago on-line as I am a hotel member and kept updated with frequent offers. Straight forward booking one night for Saturday 6th November with breakfast so we could attend a 50th birthday party that night and visit Westquay shopping centre Sunday morning. When parking (£10.00 per night) we noticed some form of function taking place in one of the conference suites (external doors open) and a group of ethnic men standing outside the hotel entrance. Check in was slow and as we waited became aware of many small children and ethnic family groups openly milling around in the reception area. Noticeably while we chose to wear face masks none of the adults did so. We were allocated room 320 overlooking the Police station. Clean, comfortable if a little small and dated. Shower head and rail loose on the wall but adequate for needs overnight. Some noise of very young child screaming intermittently but hey, we were going out for the night! Went down to reception at about 7.30pm and staff helpful in arranging a taxi for about 20 minutes. We waited inside using the seating area in front of reception but then chose to wait outside as within a few minutes a large group of ethnic children and accompanying males appeared and surrounded us, no social distancing, wearing of face coverings, or controlling of the children who proceeded to use the area as a playground. We attended our function returning at about 11.30pm when everything was quite in the hotel lobby area and went to our room. During the night we were constantly aware of doors being banged, running in the corridor outside, shouting and children crying. We went down to breakfast at just after 9am and and what an utterly disgraceful experience. As we gave our room number and waited to be seated large groups of children and men pushed past and headed to the buffet. Nothing was said to us although the staff members on duty were pleasant and helpful. We sat away from the melee taking place before our eyes. Children were grabbing food, adults were taking away whole trays of food, plates of eggs, bread, fruiting anything that came out of the kitchen. Eventually groups of women wandered in and joined their men and children. Very high noise levels. Needless to say our choice of food was limited, no bread rolls or butter, fruit had disappeared and the worst coffee out of a machine into a mug I have tasted in years. Still smiling staff! It wasn't until we met a guest after breakfast who was actually wearing a face covering that we were enlighten that all three hotels were housing Afghan refugees who had been there since September and were likely to. be staying until December depending on where they were being dispersed to. They were being accommodated on a bed, breakfast and evening meal basis which probably explained the smash and grab in the ding room we had just witnessed. So we went back to our room, collected our overnight bag and made our way to the lift, and waited. We waited some more and then called one of the room service staff as both lifts were up and down without stopping. Apparently it was the refugee children ring the lifts 'for not the first time'. Our points of issue are these: We should have been advised at the point of booking that the hotel was bing used as a centre to accommodate refugees so that we could exercise a choice. The wearing of face coverings should be mandatory within the hotel environment given that the refugees concerned may not have been vaccinated or have any level of Covid immunity. More so that we are both vulnerable, have followed the rules and continue to carry out due diligence. Stricter control needs to be in place for guests using the dining areas, particularly with food handling where we witnessed items being picked up by hand than put back when the person changed their mind. Additional instruction and signage needs to be introduced regarding guest comfort and noise reduction during the night as its totally unacceptable to have the level of disturbance we were exposed to. Children should not be permitted to play in the lifts. Sadly we will not be retiring to the Novotel despite its convenience nor could we recommend it to others.
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Date of stay: November 2021
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PRICE RANGE
US$74 - US$198 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel southampton hotel southampton, accor southampton, southampton novotel
LOCATION
United KingdomEnglandHampshireSouthampton
NUMBER OF ROOMS
121
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Frequently Asked Questions about Novotel Southampton Hotel
Which popular attractions are close to Novotel Southampton Hotel?
Nearby attractions include Elusion Rooms (0.4 km), Mayflower Theatre (0.5 km), and The Guitar Store (0.4 km).
What are some of the property amenities at Novotel Southampton Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Novotel Southampton Hotel?
Top room amenities include a flat screen TV, a refrigerator, and a desk.
What food & drink options are available at Novotel Southampton Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Novotel Southampton Hotel?
Yes, paid private parking on-site and paid public parking on-site are available to guests.
What are some restaurants close to Novotel Southampton Hotel?
Conveniently located restaurants include Marco's Bar-Ristorante-Cicchetti, ASK Italian - Southampton, and The Mayflower Village.
Are there opportunities to exercise at Novotel Southampton Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Novotel Southampton Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Novotel Southampton Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Novotel Southampton Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Novotel Southampton Hotel?
Many travellers enjoy visiting Tudor House and Garden (0.9 km), Eling Tide Mill Experience (4.7 km), and Bargate (0.8 km).