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When we looked out the window we were horrified please see pictures. Very upset with customer service asked for a refund or reduction were told NO said its 152.00 because it sat night! And it was a take it or leave it attitude left us...More
1 Thank Scenic783618
Response from SteveT258Hove, Manager at The Courtlands HotelResponded 2 weeks ago
Naturally we were very sorry to read this review. Clearly your stay did not hit all the right notes but with no proper details of your room etc we are left with the hope of reaching out to you through the good offices of TripAdvisor...More
When you first arrive at the hotel it looks dated and tired from the outside, the inside is the same. The room was reasonably clean but again needs a makeover.
Speaking to the staff everything seems to be an extra. They charge you £10.00 per...More
Response from SteveT258Hove, Manager at The Courtlands HotelResponded 29 August 2018
We were disheartened to read this somewhat down at heel review but surely it is for a prospective guest to decide what may or may not represent value for money? To be clear hotels operate in a highly transparent and competitive marketplace where pricing is...More
My first room was had a horrible looking carpet, a terrible mattress and a bare light bulb hanging from the undecorated ceiling. I was offered two alternatives but was moved from the one I chose. The FOURTH one, which I had, was clean and newly...More
1 Thank Debbill197
Response from SteveT258Hove, Manager at The Courtlands HotelResponded 19 August 2018
We were disheartened by this review; it would appear that the reception team bent over backwards to find you the right room which you have been kind enough to highlight. Positively, the hotel is the subject on ongoing investment and we are proud of the...More
I had yet another lovely stay at this hotel. This time with my Mum and young son.
I find it is the perfect location and has a lovely quirky feel to it. The room we stayed in was lovely. Lots of original Victorian features.
Thank Lisa B
Response from SteveT258Hove, Manager at The Courtlands HotelResponded 17 August 2018
Thank you for this delightful review. So pleased for you and your family and having you as loyal and lovely guests
We stayed for a couple of nights at this older style hotel in Hove on a spur of the moment short stay in Brighton. The reception area was welcoming, whilst the young reception staff were polite, friendly and responsive to our needs. Free parking is...More
Response from SteveT258Hove, Manager at The Courtlands HotelResponded 29 July 2018
We appreciate your visiting us from Colchester and for leaving this review. Your thought feedback is similarly welcomed and hopefully your plans will allow you to stay with us again before too long. Meanwhile, renewed thanks