Guests frequently praise the Best Western Royal Chase Hotel for its cleanliness and service, with many highlighting the attentive, friendly staff, though a few have noted slower service on occasion. The hotel's ambiance is generally well-regarded, especially for its historic artwork and comfortable rooms, although the bar area sometimes falls short in charm. While travelers appreciate the spacious and clean rooms, some feel that the decor could use an update and have reported maintenance issues. The amenities, including a pool and comfy beds, are a hit, but not without the occasional inconvenience of slow Wi-Fi. However, the value proposition is contentious, as some guests find the room and drink prices steep without corresponding benefits.