We came to Exeter for the Christmas market Our room was lovely and clean Had a amazing sleep Will be returning as was very happy with the standard of cleanliness Staff was all very polite throughout our stay The meal deal is a great buy, and is recommended
Situated just of the M5, this is not really a Motorway hotel with is to it's advantage. Easily accessible from the main roads, there is plenty of parking space but it was chargeable. Check in was quick and the guy on reception was very friendly and a credit to the hotel. The room was standard Premier Inn and ensured a good nights sleep. Would recommend if in the area. Dunelm is only a minute's drive away and serves great tea, coffee and cakes.
We stayed at this hotel to break the journey on our way to Cornwall. We were greeted by Sam and Amanda who were lovely. Really friendly and chatty and nothing was too much trouble. They explained the parking and booked us tables at the adjoining restaurant. The room was lovely and clean and the bed was really comfortable. The food was ok at Brewers nothing to fancy but it filled a gap. I have read some comments on here regarding staff being rude which made me a little apprehensive about staying but I honestly couldnt speak more highly of the staff that we met during our stay. We were made to feel really welcomed and it was a lovely start to our holiday. Thank you Exeter Premier Inn. We will be back
I'll try and keep this short... Rude staff on checking in, apparently ApplePay wasn't working and rather than explain that and offer alternatives, just said "Yeah, not working". Had to wait for a friend with a bank card. When waiting for a room, another guest came up from room 40-something to complaint it smelt of damp and he was moved (note this for later). First room (on top floor with a toddler!) the electrics didn't work. after 2 staff coming up separately to confirm it doesn't worked, they moved us to a room on the ground floor 30 mins later. On the way to room 20-something, we had a conversation with the staff as there was a very strong perfume/fragrance on this floor's corridor. We got into our room, it smelt stale but at this point we were so late we dumped out bags and went. Coming back at 9pm very tired, we noticed the room really did smell bad, but were so tired and with a toddler very ready for bed - decided to just deal with it. However, after opening the bathroom door the smell was so strong and horrendously bad. There was visible mould on the ceiling, and I don't mean black marks, I means thick hairy mould. So, we asked to move rooms as it felt so dirty and after rolling her eyes and sighing (yes, really) we were moved to a room on the first floor. This room was absolutely fine. On checking out, all we got was a "you done?" from the staff, and so just left the key and went. Avoid the hotel as not only is there issues with the rooms, the real problem is the lack of manners, willingness to help and empathy from a bunch of staff that just want to sit behind the desk and snack!…
Booked to stay here as had a family event. Good value for money. I was disturbed by slight noise on both nights (room above - furniture being moved). The staff we met were lovely and helpful. The breakfast next door was very good at the adjoining Brewers Fayre although the chairs/seating I think were due to be reupholstered. Bit tired. Staff lovely and efficient and very hard working.