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All reviews privilege room jacuzzi and sauna leisure facilities car park city centre lovely hotel per day good size walk in shower kippers reception staff nespresso machine on site parking location is excellent third floor few minutes walk standard room
Reception- No information given on our room such as safety deposit, complimentary mini bar or not, No info given on where breakfast is served, no info given on leisure facilities ie that there were any, where they were, what time they are open to and...More
This Hotel is amazing, super rooms, fab pool, sauna etc, stayed here for two nights recently for my friends wedding and it was lovely, only two things I didn't think were great was ; 1) Having to pay £12 per night for parking !!!!! after...More
1 Thank Carol B
Response from Craig F, General Manager at Mercure Exeter Southgate HotelResponded 6 October 2018
Dear Carol B
Thank you for your comments about your recent stay at the Hotel. It is lovely to see that you enjoyed your visit and found the Hotel to be amazing.
We try to be open and honest about our car parking charges at...More
From arrival to departure we could not fault this hotel. Despite being very early for check in we were immediately offered a room, Emily the receptionist was friendly and efficient informing us of breakfast times and use of hotel facilities. Our room on the second...More
Having previously stayed at this hotel it was a pleasure to return. The general standards remain excellent and the staff are attentive. Slightly disappointing to find that the excellent Bar Menu is no more (the same offering as the restaurant is available). On the second...More
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The hotel needs updating also the rooms are not up to the level that I would have expected. The staff wasn't very welcoming either. Coach parking is also none existent. I hope not to be staying here in the near future.
Response from roaming_kiwi58 | Reviewed this property |
It is okay to leave your car there as long as you like, but you pay £12 per 24 hours, regardless of whether you take the car out of the car park. I am unclear from your post when you intend to depart from the hotel with... More
It is okay to leave your car there as long as you like, but you pay £12 per 24 hours, regardless of whether you take the car out of the car park. I am unclear from your post when you intend to depart from the hotel with your car? If you are arriving Thursday, going shopping Friday on foot, then returning to the hotel for Friday night before leaving with your car on Saturday, you will be charged for 2 nights. If you are leaving sometime Friday without staying the second night you might only be charged for one 24 hour - you would have to check with the hotel. Note that to get your car out of the car park you pay at reception and they give you a card to put in the machine at the barrier. Even if you pay on arrival, you still have to go to reception to get a card when you want to exit the car park.
Response from traveldipper | Reviewed this property |
Best to phone them re this as breakfast prices vary all the time as do rooms depending on the time of year. One day we had a £10.00 breakfast & the day before it was double because it was graduation week. Good luck!