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Mercure Exeter Southgate Hotel

Traveller (264)
Room & Suite (141)
Dining (33)
About
Location
Cleanliness
Service
Value
4 Star City Centre Hotel Which Is A Great Base For Exploring The Devon Coast & Dartmoor.
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Property amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Pool
Spa
Banquet Room
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Public Wifi
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Business
Centrally Located
HOTEL CLASS
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2,354Reviews
414Photos
31Q+A
100Room tips
Traveller rating
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  • 62
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Popular mentions
we were looking forward to our Christmas break but were left feeling very upset . on arrival we experienced no Seasons greeting from the staff , Our room was very good , thankfully as we spent most of our time in it due to limited seating available in the bar area. Breakfast
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Hotel's Favourite
From arrival to departure we could not fault this hotel. Despite being very early for check in we were immediately offered a room, Emily the receptionist was friendly and efficient informing us of breakfast times and use of hotel facilities. Our room on the second floor was
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Response from Craig F, General Manager at Mercure Exeter Southgate Hotel
Responded 12 Nov 2018
Dear Isobel G Thank you for your lovely feedback about your recent stay at the Hotel. It is lovely to see that you enjoyed your stay - in particular the service from the team and the quality of breakfast. I hope that we can welcome you back in the near future. Kind regards Craig Findleton GENERAL MANAGER
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We treated our friends and ourselves to a Saturday night stay to then visit the Underground Passages the next day. Lovely foyer and tastefully decorated. Great welcome from reception. Very happy with rooms. Fab evening meal. Very nice breakfast the next day. 10/10 and would
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Fantastic location a stones throw from the Cathedral and High Street shopping. Nice friendly and warm greeting in Reception,we had booked a Classic room but were offered an upgrade to a Privilege room for £10 so took it. Huge and I mean HUGE very comfortable bed,the room was
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We have been visiting this hotel over the past four years when visiting our daughter at Exeter University but it’s now quite clear it’s due for some attention. In previous times we have just accepted the rooms offered although not once have they really been up to expectations
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Response from Craig F, General Manager at Mercure Exeter Southgate Hotel
Responded 6 days ago
Dear Mrs721v Thank you for your constructive feedback. We are in the process of updating the bedrooms (and indeed the stairwell carpet) as part of an ongoing maintenance programme - This includes the repainting of bedrooms and replacement carpet in several rooms. I am sorry that you were disappointed with the toweling - this is our new Accor environmentally friendly towels which have been put in place across the Hotels to reduce the impact on the environment. I hope that we can welcome you back on your next visit to see your daughter so we can show the positive changes. Kind regards Craig Findleton GENERAL MANAGER
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Professional photo exclusively commissioned by TripAdvisorMercure Exeter Southgate Hotel
The Mercure Privilege Guestroom at the Mercure Exeter Southgate Hotel
Photo provided by managementMercure Exeter Southgate Hotel
Privilege Bedroom
large and comfy bed
Stijlvolle badkamer
Hedendaagse badkamer
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12345629
It is okay to leave your car there as long as you like, but you pay £12 per 24 hours, regardless of whether you take the car out of the car park. I am unclear from your post when you intend to depart from the hotel with your car? If you are arriving Thursday, going shopping Friday on foot, then returning to the hotel for Friday night before leaving with your car on Saturday, you will be charged for 2 nights. If you are leaving sometime Friday without staying the second night you might only be charged for one 24 hour - you would have to check with the hotel. Note that to get your car out of the car park you pay at reception and they give you a card to put in the machine at the barrier. Even if you pay on arrival, you still have to go to reception to get a card when you want to exit the car park.
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Hello Our accessible bathrooms have the ability for a wheelchair to be wheeled in direct to the shower - there is no lip or separate level for the shower itself and is handy for all users.
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Is there parking and if so what is the 24 hr cost please?
Hello We do charge £12 per overnight at the Hotel for guests and £2 per hour for day customers. Unfortunately we do not provide complimentary carparking.
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Are dogs allowed?
Hello, Yes, we do allow dogs for a £15 per night cleaning charge. Dogs are allowed in rooms only and not in food and beverage service areas and must not be left unattended. Many thanks.
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"Only tip I have is avoid!"
"No bath in privilege rooms."
"very good and accessible for a wheelchair user"
"Go to the Hotel Du Vin over the road instead. far superior true 4 star, great service"
"We had a good room on the first floor. Thick carpets and noise reduced to a minimum. Lifts away from the rooms so not disturbed by these."
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12345620
PRICE RANGE
US$87 - US$140 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
accor southgate exetermercure exeter
LOCATION
United KingdomEnglandExeter
NUMBER OF ROOMS
154
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