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Mercure Exeter Rougemont Hotel

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Queen Street, Exeter EX4 3SP England
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 08/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 08/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#17 of 23 hotels in Exeter
Location
Cleanliness
Service
Value
The Mercure Exeter Rougemont Hotel is a recently refurbished classical Victorian hotel in Exeter city centre, close to the cathedral and directly opposite the railway station. The Mercure Exeter Rougemont has local attractions including the Castle and Rougemont Gardens within easy walking distance, with other attractions including stately homes, theme parks and the racecourse a short drive away.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
Baggage storage
Convenience store
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Kids' meals
Special diet menus
Wine / champagne
Banquet room
Meeting rooms
Photo copier / fax In business centre
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Safe
Clothes rack
Iron
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Mid-range
Languages Spoken
English
Hotel links
Special Offer:Unlock loyalty benefits
690Reviews19Q+A93Room tips
Traveller rating
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Popular mentions
Wendy T wrote a review Yesterday
4 contributions3 helpful votes
We visited this hotel for the weekend for a family wedding and decided on a touch of luxury which the Premier King room looked like it was. Sadly it wasnt. Apart from a lovely sofa which was described as a sitting area. Well it was comfy to sit on but to watch tv which was in line with the bed gave us both a neck ache and ended up sitting on the bed to watch it. A swivel option would be a good idea. The base sheet for the king bed was not king size and the bottom edge of it could be felt. Slippers, bath robes and a minibar were in with the price of the room. No slippers and no mini bar! Bath robes so rough couldn't be worn. There was a wardrobe but there were no drawers for clothes so lived out of the suitcase. Bed very comfortable although pillows had a lot to be desired. Breakfast excellent but coffee didnt look or taste much like coffee. Coffee machine in room which was good so decided to make 2 to take with us to breakfast on 2nd morning. 4 pods. Sadly 3 were decaff pods. Not sure why. It should have been the other way round for most people I think. No socket near coffee machine or kettle, and stale water in both kettle and coffee machine. The hotel is very convenient for central station and shops. Had an enjoyable stay but disappointed.
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Date of stay: October 2021Trip type: Travelled with family
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AndyF wrote a review Jul 2021
10 contributions
Hotel's Favourite
A wonderful 1 night stay. Welcomed by friendly front desk staff who sorted out some parking in the hotel car park Had a pre-dinner drink in the bar, welcomed by Dee and Poppy (first day), super professional and friendly service. Great quality and quantity of food in restaurant. Room clean and tidy and overlooking front road so little noisy at times, although England had just won 4-0, so to be expected.
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Date of stay: July 2021
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CurryCanals wrote a review 17 Oct
Sowerby Bridge, United Kingdom16 contributions7 helpful votes
We chose the Mercure Exeter Rougemont Hotel because it is directly opposite the Central Station, we were arriving by train and had planned a couple of railway excursions. My wife and I are both in our 80s and my wife has walking difficulties. We had booked a mobility scooter to be delivered to the hotel and stored in the baggage room. The staff were very helpful in discussing the arrangements for its delivery and collection though, as it turned out, my wife cancelled it. The city centre is relatively flat with frequent bus services and she managed without it. Our room was typical of similar hotels, clean and well decorated. It was advertised as having a private bathroom but with an en suite instead was better than expected. Another time we would look for a room with a walk-in shower as my wife couldn't get into the bath. Like similar hotels there was only one comfortable chair for double occupation. The desk chair was of limited use to us. Daily room service for our 4-night stay was suspended in response to Covid and staff shortages but that was not a problem for us. The food was disappointing - one breakfast with limited choice and no discount for continental and one bar meal where I was happy but my wife wasn't. For other meals we took advantage of the many eating places nearby. CurryCanals
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Date of stay: October 2021
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Bob D wrote a review 10 Oct
10 contributions1 helpful vote
+1
I was surprised with the previous reviews left about the aesthetic of the hotel as may room is 1st Class; huge bed, newly decorated with a coffee machine and complimentary soft drinks. Jo who greeted me when I booked in was amazingly engaging and friendly so I will definitely be booking in again for my future trips to Exeter!
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Date of stay: October 2021
Rooms
Service
Sleep Quality
Trip type: Travelled on business
Room Tip: Room 108 is amazing!
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Response from Nicholas Bees, General Manager at Mercure Exeter Rougemont Hotel
Responded 4 days ago
Thank you so much for your kind and considered comments. I'll ensure that Jo also sees your comments. We look forward to welcoming you back in the future. Nick
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CycleMark wrote a review 3 Oct
Devon, United Kingdom3 contributions
The rooms here are quite simple and but okay, except that the beds are so very hard. So hard that it spoiled the whole stay. Breakfast was good, the waitresses were excellent, especially the younger one who carefully explained everything and look our orders for eggs. The other problem is that the hotel has limited parking. Which means you have to drop your bags and then park the car a short distance away at the guildhall car park which is locked every night! Although it’s a short distance to drive to the guildhall, it’s a much longer journey back to collect your bags because of the new one way system around the hotel. Because of the beds and parking, we won’t be using this hotel again.
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Date of stay: September 2021Trip type: Travelled with family
Room Tip: Arrive as early as possible to get a parking place.
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Response from Nicholas Bees, General Manager at Mercure Exeter Rougemont Hotel
Responded 4 days ago
Thank you very much for taking the time to post your considered comments. Unfortunately due to covid concerns the council have temporarily changed the road layout and put a one-way system just down from the hotel. There are other car parks where this isn't a factor that we can show you next time you stay. Thank you also for highlighting your issue with the beds. They are relatively new beds and we receive very positive feedback however I will ask the team to turn the matresses as this will help. Many thanks again and thank you for your positive comments. Nick
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PRICE RANGE
US$63 - US$162 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the rougemont hotel, exeter hotel exeter
FORMERLY KNOWN AS
The Rougemont Hotel
LOCATION
United KingdomEnglandDevonExeter
NUMBER OF ROOMS
98
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Frequently Asked Questions about Mercure Exeter Rougemont Hotel
Which popular attractions are close to Mercure Exeter Rougemont Hotel?
Nearby attractions include Exeter Cathedral (0.5 km), Royal Albert Memorial Museum (0.1 km), and Exeter Guildhall (0.3 km).
What are some of the property amenities at Mercure Exeter Rougemont Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Mercure Exeter Rougemont Hotel?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Mercure Exeter Rougemont Hotel?
Yes, paid private parking on-site, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to Mercure Exeter Rougemont Hotel?
Conveniently located restaurants include Red Panda, Dinosaur Cafe, and Conservatory Restaurant.
Is Mercure Exeter Rougemont Hotel located near the city centre?
Yes, it is 0.6 km away from the centre of Exeter.
Are any cleaning services offered at Mercure Exeter Rougemont Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Mercure Exeter Rougemont Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Mercure Exeter Rougemont Hotel?
Many travellers enjoy visiting Haldon Belvedere (Lawrence Castle) (8.0 km), The House that Moved (0.8 km), and The Medieval Exe Bridge (0.7 km).
Is Mercure Exeter Rougemont Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.