9-17 Byron Avenue, Takapuna, Auckland 0622 New Zealand
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About
#1 of 10 hotels in Takapuna
Location
Cleanliness
Service
Value
The Spencer Hotel, just 500m from Takapuna Beach, offers stunning views of the city, Hauraki Gulf, Lake Pupuke, and Takapuna.
As the first business class accommodation on Auckland's North Shore, it provides a panoramic outlook that includes Auckland CBD, Rangitoto Island, and Lake Pupuke. With Studio or One Bedroom Suites, disabled access rooms, and amenities like a swimming pool, spa pool, tennis courts, and gym.
The Spencer Hotel has something for everyone.
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Property amenities
Paid private parking on-site
Free internet
Pool
Fitness Centre with Gym / Workout Room
Tennis court
Business Centre with Internet Access
Conference facilities
Spa
Parking
Wifi
Outdoor pool
Heated pool
Banquet room
Meeting rooms
Baggage storage
Newspaper
Non-smoking hotel
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Room features
Air conditioning
Safe
Iron
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English
Location
87Good for walkers
Grade: 87 out of 100
62Restaurantswithin 0.5 km
9Attractionswithin 0.5 km
9-17 Byron Avenue, Takapuna, Auckland 0622 New Zealand
E-mail hotel
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918Reviews6Q+A100Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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In comparison to the newer Quest Hotel nearby The Spencer is definitely in the motel range rather than a hotel. It is tired with damaged and mismatched furniture. Basic care and custody has slipped with damaged flooring, squeaky doors and dusty rooms. The complimentary toiletries are cheap and nasty so would recommend bringing your own. Views are amazing if you get the right side of the building. The restaurant is closed and will remain so for a substantial period of time.
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Date of stay: October 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jo Bridge, Marketing at The Spencer Hotel
Responded 24 Oct 2023
Thank you for your review and for providing us with feedback on your recent stay. We value your input and we assure you that we are constantly upgrading and doing our best to keep our standards high. We are so delighted that you enjoyed our magnificent views. Sadly, our restaurant didn't survive covid and we apologise for any inconvenience caused by this. We are working on something exciting coming in 2024!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
We had a lovely stay at this property. Neharika, Dilip, Paulina and Pro were helpful, kind and Paulina called almost every day asking if there was anything she/the hotel could do for us. While we were in residence husband and I came down with Covid, and had to isolate. The hotel was very helpful in allowing family to deliver groceries to us, helping them up the elevator. We can't say enough about how great the staff was. Unfortunately the restaurant was closed; it would have worked for us to have in-house dining as an option. Hotel within walking distance of many shops and restaurants. Shopping mall 3 blocks away, and Sunday markets in summer are great. Highly recommend this property.
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Date of stay: January 2023
Rooms
Location
Service
Room Tip: ask for view of Rangitoto, the active volcano.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Plenty of space. Good views from 1206. Reception can be unattended for a bit! Spacious room. Cooking facilities. Balcony. Bed comfortable. Library downstairs. Close proximity to beach which is the biggest bonus. Team friendly in reception. Restaurants nearby
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Date of stay: March 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Place is awful they don't have generators so when there are power outages you are forced to walk UpTo your level your staying on so if staying on level 19 have to walk up all levels lifts don't work no lights in the stairwell very dangerous and poor went and stayed at another hotel down the road that was using generators to power the lifts etc
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Date of stay: February 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The Spencer used to be our accommodation of choice when visiting Auckland. We had noticed a slow decline in facilities and service but decided to try it again with the hope that post Covid things may have improved. Sadly No! Infact the price has risen and the service is almost non existent. The room has been stripped of almost everything. Just the bare minimum and basic utensils such as a coffee plunger completely absent! They are apparently getting coffee machines in all rooms (yeah right!). They charged a further $30.00 per night just to use the underground car park. The dishwasher was broken, no room service, no bar, no restaurant and you have to ring if you need more dishwashing liquid or soap. The only things in their favour were the lovely girls on Reception, the superb views and the location. I feel for the people on the `front line' as they must be bombarded with disappointed customers like us regularly. We made it clear that it is not their fault and it is management who need to act. There is an amazing opportunity here to create a stunning hotel as there is little competition locally. I hope they do so for Takapuna's sake because we won't be back unless things change for the better.…
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Date of stay: November 2022Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I’m back at the Spencer again, because, inexplicably, my head office still chooses to book us here for work visits. I hope our rooms are free. So, this is a multi story hotel on Auckland’s North Shore. We as a nation are just coming out of a pandemic which decimated our tourism industry. Our national borders are about to fully open for the first time since Covid started. I last stayed here in 2017. My review of my last visit is a long and detailed description of the myriad failures of this hotel to meet its most basic expectations. Yet here I am again. I’ll keep it brief this time. Nothing about the hotel has changed since I was last here in 2017, except the staff. That and there’s currently no bar or restaurant due to ‘renovations’. So, room service is a microwave meal and over priced bottles of whatever alcohol you might choose from the limited selection available. Also, as I came back to my room, after being out all day, and finding my room unserviced, not visited by house keeping at all, I phoned housekeeping to ask why they hadn’t visited. It seems they don’t service your room until you’ve been here 3 days, apparently due to lack of staff, because of covid, but last time I was here, before covid, they didn’t service my room either. However, despite a lack of staff, who can’t service my room, because they don’t exist, due to covid or work visas, if I found an extra $35 a day, they COULD find some staff to make up my room. Which let’s face it fellow travellers, is a pretty basic expectation, to have your room serviced, when you are paying for hotel accommodation. But not at the Spencer, on Byron. So, dejected, thoroughly defeated by the utter indifference of a large, premium (for no good reason at all, except maybe, potentially, a nice view) Auckland hotel, to its valuable clients, corporate guests of a local company who give them a decent amount of repeat business, because the options locally, within walking distance of our head office are limited. Or frankly any human being who walked through the door, simply looking for accomodation somewhat approximating the amount they were expected to pay for it. I ordered one of the crappy microwave meals they called room service for 7:15pm. The only member of staff on duty arrived at my door at 7:05pm with my frozen microwave room service meal and over priced bottle of wine, in an expensive Auckland hotel, having travelled up in the lift, and walked through the hotel corridors, not wearing a mask. I had a few choice words about her hotel, hotel management, reassuring her it wasn’t her fault. I told her of my previously unsatisfactory experiences with the hotel and how now it’s inexplicably worse, rather than better, while reminding her it wasn’t her fault. That’s before I talk about the unsatisfactory, uncomfortable rooms, tired furniture, slow wifi, and frankly half arsed, and sub standard everything. On the single plus side. There’s possibly a good view of Auckland city or Waitemata harbour, depending upon which room you get. It’s literally the only redeeming feature of this hotel. According to the signs about ‘body corporate meetings’ in the lift, people also actually live in apartments in this building. That’s truly grim and sad. The Spencer on Byron has to be the worst value, biggest missed opportunity to be something awesome, in New Zealand.…
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Date of stay: July 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Clean and tidy, great views from the dirty windows, 1990’s decor. Bed not very comfortable but the suite I stayed in was large and spacious. They didn’t do breakfast or lunch and the one meal they usually did, dinner, was cancelled as the head chef didn’t come in - do they only have cook?
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Date of stay: June 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We have stayed twice before, so thought since we had a family function in Devonport we would stay here. Unfortunately it's abit rundown since last stay. Unfortunately the bar only opens at 5pm. Free voucher for drink was a lovely suprise, Unfortunately the beer taps weren't working and the house wine wasn't nice. We had to ask front desk to ask guests in 801 to turn thumping music down after 12 as our bedroom wall was vibrating. Then they talked loud all night. Unfortunately for us we got no sleep. And upon check out were told they are permanent guests. Unbelievable. Won't be back for sure
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Date of stay: January 2022Trip type: Travelled as a couple
Room Tip: Don't stay 5 star
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Upon arrival front desk made it near impossible for a smooth check in. My husband asked about parking and was told it would cost $30 for the one night to park his work van in their basement. When he said how ridiculous that cost was for one night, the lady threatened to phone the police on him for saying “f*** that’s a bit ridiculous for one night”. When he finally got to his room after parking his work van on the street, he walked in and there was a dirty toenail on the floor 🤢 so gross. The room was dated compared to other 5 star hotels we are used to and we wouldn’t be returning. Not welcoming and a dirty room are two things you don’t want when paying for a hotel that’s meant to be 5 star.
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Date of stay: August 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The room that I had was very comfortable and had a lovely view of Auckland city. It was clean and comfortable overall. The night that I stayed on wasn't too busy, so noise wasn't an issue. The only thing that I can comment on is staff were not very friendly. They were polite but the staff I encountered upon check in and check out, none of them even smiled at me. ( I am not seeking much validation here, but just think this is one of the basic paramount of good customer service) The staff personnel who took my reservation over the phone was professional and friendly enough. I am also in the service industry, so I can understand the pressures of the job. But it would make a world of difference if staff are a bit more welcoming to guests, no matter who they are. Hope future encounters with the hotel will see an improvement in this.…
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Date of stay: June 2021
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
US$123 - US$166 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
spencer on byron hotel, spencer on byron auckland
LOCATION
New ZealandNorth IslandAucklandNorth ShoreTakapuna
NUMBER OF ROOMS
43
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Claim Your ListingTHE SPENCER HOTEL - Now $187 (Was $̶2̶3̶2̶) - UPDATED 2023 Reviews & Price Comparison (Takapuna, New Zealand) - Tripadvisor
Frequently Asked Questions about The Spencer Hotel
Which popular attractions are close to The Spencer Hotel?
Nearby attractions include Takapuna Markets (0.4 km), Escape HQ (0.2 km), and Thrillzone Auckland (0.3 km).
What are some of the property amenities at The Spencer Hotel?
Some of the more popular amenities offered include a pool, a fitness centre, and a spa.
Which room amenities are available at The Spencer Hotel?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
Is parking available at The Spencer Hotel?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to The Spencer Hotel?
Conveniently located restaurants include Al Forno, Honey Cafe, and Jam Organic Cafe.
Are there opportunities to exercise at The Spencer Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Is The Spencer Hotel located near the city centre?
Yes, it is 0.4 km away from the centre of Takapuna.
Does The Spencer Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to The Spencer Hotel?
Many travellers enjoy visiting Parnell (6.5 km), Auckland Town Hall (6.9 km), and Symonds Street Cemetary (7.6 km).
Does The Spencer Hotel have any great views?
Yes, guests often enjoy the harbour view available here.
Is The Spencer Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.