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We come from Toronto and stay here twice a year when we come through the Smiths Falls area. I called a week in advance and was lucky enough to get a room of our choosing. They were full when we arrived and in speaking with a few of the guests, they were travelling to Smiths Falls due to the impending legalization of marihuana the next day and these people had business in town. I booked our room initially with Glenda whom I remember from other times. She was very friendly and makes me feel like we are home which is great. Our queen room was quite adequate, clean, spacious and just down the hall from the front desk. We also have their breakfast which is always very nice, plentiful and has lots of choices on the small buffet. Kathy was taking care of the breakfast items and she stopped to talk with us, chat and also make us feel at home. There are many items,...sausages this time, eggs, cereals, breads, muffins, juices, fruit, tea and coffee. The area is kept very clean by Kathy and she did a great job taking care of things. Glenda was very helpful with out check in as was Dhruv on our check out. Thanks folks, we will stay with you again.
Everything about this hotel satisfied me. It was cozy, clean, and accommodating in every way. The staff are to be commended for the job they do. Our room was spotless, hallways were spacious. Best bed I’ve ever slept in. Kudos to all employees.
I was a pleasant stay. The most impressive part was the quality of the continental breakfast.. Otherwise it was pretty standard. The staff were very friendly and helpful. I would definitely come back to this one.
Response from Amit P, General Manager at Best Western Smiths Falls Hotel
Responded 4 weeks ago
Hello, Thank you for your comments. We always take comments like this and use them constructively to better ourselves and the hotel for next time. I wish you could have elaborated on our 2 star rating on what we did wrong, so help us improve. Cheers,
Room, lobbies, breakfast, staff were all up to Best Western's standards. Stayed for one night during an area wide power outage. Best Western is my preferred "away from home" accomodation and I would return to this site again. My only complaint was with the inadequate internet connection (because of the storm?) and the generic television package. Both of which are irritants but not deal breakers.
Overall the rooms were clean and tidy. Centered directly in the middle of town and close to restaurants and grocery stores. Free breakfast was presented nicely in a breakfast area that was clean and tidy. Breakfast staff was very accommodating and friendly.