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Quality Resort Chateau Canmore

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1718 Bow Valley Trail, Canmore, Alberta T1W 2X3 Canada
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Panoramas (11)
Room & Suite (183)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
  • Contactless check-out
  • Individually wrapped toiletries
Updated 21/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Quality Resort Chateau Canmore
Updated 21/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#21 of 30 hotels in Canmore
"Offering stunning views of the Canadian Rocky Mountains, this all-suite hotel in Canmore, Alberta offers comfortable accommodations and relaxing facilities near a variety of activities. The suites at Quality Resort Chateau Canmore feature wet bars, microwaves and stone gas fireplaces. Guests can workout in the full fitness center, then relax in the dry sauna or take a dip in the swimming pool or outdoor hottub! The area surrounding the Quality Resort Chateau Canmore is filled with activities such as skiing, golf and more.
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Location

Full view
63Somewhat walkable
Grade: 63 out of 100
0Restaurantswithin 0 km
0Attractionswithin 0 km
Contact
1718 Bow Valley Trail, Canmore, Alberta T1W 2X3 Canada
Getting there
Calgary Intl Airport95 kmSee all flights
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454Reviews4Q+A100Room tips
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Popular mentions
Fr. John Farag wrote a review 16 Sep
1 contribution
The stay was pleasant. Extraordinary effort. Comfortable rooms. Well organized. I really recommend this hotel for any business events or family gatherings. The room was clean and the internet was good. The conference room was great and fit the purpose of the trip.
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Date of stay: August 2021
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Trip type: Travelled on business
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LivingwithLove wrote a review Aug 2021
Brampton, Canada28 contributions11 helpful votes
Close proximity to highway and restaurants. Outdoor hot tub was a highlight - faces the parking lot but nice view of mountains in the distance. Rooms were clean, cleaned upon request due to COVID-19. Front desk and cleaning staff were polite.
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Date of stay: July 2021
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Response from Donna Trautman, General Manager at Quality Resort Chateau Canmore
Responded 4 weeks ago
Dear LivingwithLove, Greetings from the Quality Resort Chateau Canmore. Thank you for taking the time to comment. We appreciate it and hope to see you again soon. Regards, Donna
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touring the great white north wrote a review Jul 2021
10 contributions
The room was accommodating for a group of 5 and was very tidy and clean! The restaurant near by offered 10% off on breakfast! Our view was decent! Was a great stay and a quick drive to Banff for the evening! Unfortunately the restaurant is only open to 3pm but the lobby has snacks and there are tons of accommodations near by!
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Date of stay: July 2021Trip type: Travelled with friends
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Response from Donna Trautman, General Manager at Quality Resort Chateau Canmore
Responded 28 Jul 2021
Dear Hello Canada Touring, Thank you for taking the time to comment. We appreciate the positive feedback. We hope to see you again sometime. On behalf of the staff and management, Happy and safe travels. Regards, Donna
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VixsterB wrote a review Jul 2021
Spruce Grove, Canada13 contributions1 helpful vote
Was disappointed in the choices for Canmore thru Unsold- only 2 so I chose Quality Resort Chateau Canmore-name is pretty fancy.. It was not my idea of a very nice hotel. The rug in our room was well worn and dirty but had been vacuumed. There was no cleaning of our room for the 3 days we stayed even though the restrictions had been lifted by Public Health July 1. We had to empty our own garbage and dispose of our dirty towels. The restaurant was dirty but the food was good. Spider web by the fireplace and someones long hair on the window ledge with lots of old dust. I slipped on food under the table as I sat down.
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Date of stay: July 2021
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Response from Donna Trautman, General Manager at Quality Resort Chateau Canmore
Responded 23 Jul 2021
Dear Vickie B, Thank you for taking the time to comment regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. As Covid 19 continues to be a health concern, we continue to clean stay over rooms on a request basis only. This is noted in your information package when you check in. We would have come to clean your room had it been requested. I'm very sorry you found the restaurant dirty, I will pass this along to the owners. Again, on behalf of all the staff, we apologize and we hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Donna Trautman General Manager Quality Resort Chateau Canmore (403) 678-6699
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Marcia G wrote a review Jul 2021
Edmonton, Canada35 contributions38 helpful votes
We drove up to the hotel and followed the arrow saying lobby. No sign available stating where the lobby was located. We drove around twice trying to find it. When suggested a sign would beneficial the lady at the desk just laughed. We were given directions to our room finding the hallway very dark ..dated and in need of some tlc. Arrived at our room ..opened the door to find a dark dull room with a living room/ kitchen combo. Dated dirty carpet with severely bad lighting even with light on! Itchen is a beat up vanity missing drawers no handles on drawers or cupboard. Microwave ...coffee machine available in your room. Bathroom clean however needing major updates. Beds are super comfortable and four pillows on each bed. Room is very dark and enclosed making it quite claustrophobic!!!! Pool area is inside large enough for a good swim. Hot tub outside with great water temperature a great jets. Out tv went out and we called to the front desk...no response from them and no one came to look at it. This is a very tired and old hotel. The main lobby is very misleading as it is stunningly beautiful however the rest of the hotel is old..dated and not well kept. We certainly did not get what we paid for. Prices are too steep for what you get. I would not suggest this hotel to family or least of all friends
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Date of stay: July 2021
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Response from Donna Trautman, General Manager at Quality Resort Chateau Canmore
Responded 6 Jul 2021
Dear Marcia G, Thank you so much for taking the time to share your feedback with us on Quality Resort Chateau Canmore. My team and I are deeply concerned that the overall experience of your stay at the hotel was less than satisfactory – please accept my heartfelt apology. Just this week we were staining and painting at the entrance area and removed the Lobby sign. We did not realize the impact this had on our guests who were just arriving. It is now back in place. We apologize for the confusion and our clerk’s unprofessional response to this. While our property is older, we do take pride in the maintenance and cleanliness of the hotel. Some areas have been updated, yet we are continually working to improve all areas of the hotel. I agree that the room lighting is poor. We are intending to replace it this fall. Thank you for mentioning the things that you did like. If you do not mind contacting me directly, I would like to know which room you stayed in, so that we may address your concerns. I have spoken with the girl on the desk about her lack of response and follow up with you regarding the signage and the TV. This should not have happened. On behalf of the staff and management, please accept our apologies. We do strive to do our best and take your comments seriously. Again, thank you for taking the time to give us your feedback, we appreciate it. Regards, Donna gm@chateaucanmore.com
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LOCATION
CanadaAlbertaCanadian RockiesKananaskis CountryCanmore
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Frequently Asked Questions about Quality Resort Chateau Canmore
Which popular attractions are close to Quality Resort Chateau Canmore?
Nearby attractions include Canmore Recreation Centre (0.3 km) and Curbside Museum (0.4 km).
What are some of the property amenities at Quality Resort Chateau Canmore?
Some of the more popular amenities offered include an indoor pool, free wifi, and a lounge.
Which room amenities are available at Quality Resort Chateau Canmore?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Quality Resort Chateau Canmore?
Guests can enjoy a lounge during their stay.
Is parking available at Quality Resort Chateau Canmore?
Yes, free parking is available to guests.
What are some restaurants close to Quality Resort Chateau Canmore?
Conveniently located restaurants include Wild Orchid Bistro & Sushi Lounge, Crazy Weed, and Sage Bistro & Wine Lounge.
Are there opportunities to exercise at Quality Resort Chateau Canmore?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Quality Resort Chateau Canmore?
Yes, laundry service and self serve laundry are offered to guests.
Does Quality Resort Chateau Canmore offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Quality Resort Chateau Canmore?
The staff speaks multiple languages, including English and French.