The hotel itself met the standards I would have for a Hampton Inn, however, I never expected to receive the kind of service I did. Buckle up, for it is quite the tale: On June 23rd, 2023, I was travelling with my partner, bound for the UK from Toronto when our flight was cancelled *as it was boarding*. Of course, it was late in the evening so it required an overnight stay in Toronto. It took four hours for the airline staff to administer hotel vouchers, but by the time they got to us, there was no more room left in the airport Marriott. Tired and hungry, we booked a room at the Hampton Inn through a third party since a) there were nearly no rooms available on such short notice, and b) very few hotels near the airport would fit within our $300 limit given to us by the airline (including transportation, which was $50 each way). We got to the Hampton at around midnight and tried to check-in. Little did we know that we accidentally booked the room for the following night. The booking was nonrefundable and unchangeable. I called the third party, GoSplitty (who was impossible to get a hold of, by the way), and asked if I could change it, given our circumstances. They told us they needed to call and confirm with the hotel if they could make the change. I talked to Ridwan at the concierge desk, and he said that they had one room left and that the change was possible. Instead of talking to Ridwan over speakerphone on my device, they said they needed to call the hotel themselves -- which I understand, but still, given that it took five attempts to get a hold of them, I didn't have very much faith. GoSplitty didn't call, and in the time we were waiting, it appeared as though a family came in and took the open room that Ridwan told us about. He confirmed this when I when to ask if GoSplitty had called yet. Just when I was about to burst into tears, Ridwan reassured me, saying a payment didn't quite go through on a room and that he was willing to wait to cancel the booking until the incompetent GoSplitty staff could figure out their crap and we could secure the room for the night. Grateful and renewed with hope (it was about 1 AM now), I went on to try to contact GoSplitty another seven times. They eventually called Hampton's front desk, confirmed the change, and I was able to book the room that Ridwan had held for us. He saw the anguish we were in, having spent $50 to get to Hampton and the frustration we were experiencing with the worst third-party hotel booker of all time. Ridwan was our hero in that moment, giving us a bed for the night and food when we had none. I only hope that this review could be used to recognize him for his stellar service and encourage the rest of the staff to strive to offer the same first-class, above-and-absolutely-beyond service Ridwan gave us.…