Hampton Inn & Suites By Hilton Toronto Markham
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About
Welcome to Hampton Inn & Suites by Hilton Toronto Markham, ideally located just off highways 407, 7 and 404. This friendly hotel in Markham, Ontario, is just ten minutes from Main Street Unionville, Markville Mall and Markham Civic Center. Explore Downtown Toronto and the entertainment district, only 25 minutes away, or attend a sports event at the Rogers Centre. Treat the kids to a fun day out at Canada's Wonderland and discover exciting shopping and dining at Vaughan Mills Shopping Centre.
Unwind in a spacious guest room or suite at our Markham, Ontario hotel. Watch pay-per-view movies on the 42-inch TV and check emails with free WiFi at the desk. Heat snacks in the microwave and chill refreshments in the mini-refrigerator for later. After a busy day, get a great night's sleep in the clean and fresh Hampton bed®.
Wake up each morning to a free hot breakfast, featuring our famous, fresh-baked waffles.
Location
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Note: Never use any third-party booking site or app. Just call the hotel directly to make a reservation. I just got lazy that’s why i use google’s recommended booking app. Typically, I always call the hotel directly even though it’s quite a wait.
Upon arrival to the hotel at 315pm (3pm check in), we were advised our room was not ready but would be in about 10 min.... ok no problem. We waited over 1 hour and didn't get our room until past 4. We were continuallly told checkin time is not guaranteed. I find this hard to believe as every website indicates 3pm check in. Another team mate arrived as we were waiting and was told they could not have their room until 5pm. When asked to speak to a manager the front desk lady refused to get one for us stating he would tell us the same thing.
Considering we checked in online and indicated a 3pm arrival you think rooms would be cleaned in order of check in time.
We finally got our room to find it filthy. Old dirty carpets, ratty bath towels, a bath tub so filthy with soap scum and mold it was clearly not cleaned in months and some sort of multiple disgusting gum pieces on the ceiling.
We stayed in the room as we were exhausted and it was getting late.
The next day we woke to house keeping yelling and arguing all morning in the halls about being short staffed, some coworkers being lazy, to much work to do, guests all wanting their rooms cleaned etc. It was completely inappropriate and unprofessional conversation to have in front of guests. On day of checkout, housekeeping knocked on our door at 9am and walked in despite us requesting noon checkout and being approved. The lady apologized and said she thought we had left. When I told her we had noon checkout she argued and said I wasn't on her list. Regardless, it was only 9am when checkout was 11am. We stay at hotels dozens of nights per year and by far one of the worst stays we have ever had.
We had a well designed room with different space for kitchen type amenities ( sink, micro, minifridge ) and washroom facilities with ample seating.
Free parking with restaurants right next door.
Other than that, Breakfast was a paper bag with hot yogurt, stale plum, a muffin, water bottle and NO Coffee... Pool is still close (Hotels.com didnt mentioned anywhere on their website about pool, even though I filtered hotels with pool and breakfast). Ice machines are not working (i checked 3rd, 4rth and 6th floor).
Anyways, never going to Hilton Managed hotel again, I always left glowing reviews to hotel, but this hotel ruined the whole trip for us.
Please pay extra money and get a better hotel.
Bathroom is very comfortable and spacious that is good as some hotels seem to save money on the bathroom and make as compact as possible.
No breakfast which I do find annoying l understand at the moment there’s restrictions but some hotel chains are able to provide hot breakfast and some choose to give a to go bag. The guy a check in advised that breakfast is served 6-10 am and then said it’s a to go bag I’m like why bother telling me that.
Gym and pool can be used.
"All doors remain locked except the front lobby for guest protection. Security is very highly rated and gratefully appreciated. Noise is kept to a minimum at all times "Read full review
"Stay here for nice clean rooms, easy and convenient shuttle to the airport, and for a lovely breakfast."Read full review
"Free parking is available. The Hilton Homewood Suites is literally in the same parking area."Read full review
"Not simple to find the entrance of the hotel. Just be patient. I almost drove on to the curb."Read full review
"Don't recommend you stay here until it is updated and its cleanliness standards improved."Read full review
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