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4.0
#88 of 206 hotels in Auckland
Location
Cleanliness
Service
Value
Sudima Auckland City is a new 4.5-star hotel in the heart of the city. It’s conveniently located within easy walking distance of Auckland’s bustling shopping, arts, dining and entertainment precincts and opposite the New Zealand International Convention Centre. So whether you’re in town for leisure or business, Sudima Auckland City is perfect.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Qualmark.
HOTEL STYLE
Mid-range
Business
Languages Spoken
English
Location
63-67 Nelson Street, Auckland 2014 New Zealand
Sudima Auckland City
52 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Clean modern well presented, very quiet room, friendly capable staff ! Good stay ! Interesting vegetarian restaurant ... Only problems concerned: room services- missed cleaning 1 of 2 nights. ... failing to restock bathroom or check broken bed light, somewhat minimal choices of dinner main courses Food excellent in both breakfast bar and dinner as well as nicely presented
Bit noisy and not intimate dinner room
Not overall yet up to a 5 star rating Good potential if Management raised standards
Depending upon relative pricing would stay there again although 5 star at comparable prices exist
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Date of stay: April 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Roma Patel, Owner at Sudima Auckland City
Responded 29 Dec 2022
Kia Ora , Thank you for sharing your experience and we hope to see you again in the near future. Thank you Roma Patel Hotel Manager
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I was really looking forward to staying here after reading reviews. Unfortunately the hotel didn’t meet expectation and I’d possibly rate 2.5 if it wasn’t for the staff being so friendly, they’re certainly the most outstanding aspect of the hotel. Pre booked a harbour view U room as it sounded perfect - pamper pack and yoga mat as well as breakfast included in $341 room rate.
Despite arriving early no valet parking available. Room was small with no where to put anything, see picture of bedside table!!! Bed in the middle of the room was impractical and if I’d found the yoga mat I’m not sure where we’d have done it - seriously wouldn’t have been room for 2 people to do at once. Flooring was vinyl planking which we found odd and the view was average. Breakfast was ok but the toaster didn’t work properly so only warm bread. Staff seemed overwhelmed and coffees orders didn’t eventuate. Surprised to have 2% added at check out for visa credit card payment (I don’t recall ever paying a surcharge in a hotel chain).
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Date of stay: April 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Roma Patel, Owner at Sudima Auckland City
Responded 29 Dec 2022
Kia Ora , Thank you for sharing your experience and I'm sorry to hear the rooms weren't up to the standard you've come to expect from us. Your feedback is extremely valuable to us, as we strive to improve our guest experience, and is well received. We hope for another opportunity to serve you again in the near future. Thank you Roma Patel Hotel Manager
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In the month of January, myself and my friends stayed at the luxurious Sudima Hotel located in Auckland city. We had a warm welcome by the staff at the reception and each and everyone of them were happy to help in anyway possible. We were shown to our room by a kind hearted staff member on the 6th floor and WOW what an amazing view it had of the harbour bridge along with the city buildings. As for the room, it was very modern and well set up. The bathroom was perfect with ammenities provided. The beds were extra comfortable and the tv had a wide range of movies to select from.
Whilst we were enjoying the view from the window, we were surprised with a welcome hamper consisting of vegan friendly snacks, refreshing coconut water along with skincare items such as face masks, shower bombs and sleep balms. This was a very thoughtful surprise and indeed we enjoyed it.
We had a free breakfast at the East eats restaurant with a range of food to select from and it was amazing. All the food is vegan friendly and very delicious.
The lobby has a lot of seating for anyone to enjoy. The beautiful architecture catches ones eye. Very modernised and unique in its own way. Definitely a place to stay!
We would like to say a big Thank you to all the staff that helped us have a wonderful stay at the hotel. We definitely will be back. A highly recommended hotel! - Nazeena and Nisha.
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Date of stay: January 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Roma Patel, Owner at Sudima Auckland City
Responded 15 Feb 2021
Kia Ora Nazeena & Nisha Thank you for leaving us such a wonderful review. We are thrilled that you loved your stay with us at Sudima Auckland City. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Warm Regards, Roma Patel Hotel Operations Manager
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I rate this motel average because it does not state clearly on web sites that it is a vegetarian motel. Also was told no hard liquor from bar after 10pm ( spirits are out) so you better be a wine or beer drinker. After 1 to 2 bottles of beer they kept running out and had to offer different beers. (This was over 4 beers in all). The bar staff was very slow to the point we thought they had forgotten us. On the good side, beds are comfortable, rooms are clean and staff are friendly.
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Date of stay: August 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Roma Patel, Owner at Sudima Auckland City
Responded 29 Dec 2022
Kia Ora Thank you for your feedback. I am sorry to hear that your experience with us fell short of your expectation. Your feedback is extremely valuable to us and gives us the opportunity to improve our guest experience, and is well received. We do hope you will give us another opportunity to serve you again. Warm Regards Roma Patel Hotel Manager
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I stayed at the Sudima for three nights over the new year. This contemporary hotel exceeded my expectations in every way. They have a beautiful lobby and clean, well thought out rooms. The bathrooms were perfect and even offered overhead rain shower heads. Beds were comfortable and they had a wide selection of free movies to watch on theTVs, as well as the option to chrome cast whatever I wanted!
Their restaurant “East” was the absolute highlight. The dinner menu was outstanding and I ended up eating there every day of my trip!
Staff were very friendly and helpful.
Absolutely could not recommend this hotel enough! I definitely will be back.
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Date of stay: January 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Roma Patel, Owner at Sudima Auckland City
Responded 19 Jan 2021
Kia Ora lloem098 Thank you for your compliments and feedback. Our hotel has a rustic modern interior designed by award-winning Sydney based designers, Luchetti Krelle and we are very appreciative of your comments. We’re so glad you had a good experience at our restaurant. East is a modern Asian restaurant providing more sustainable, health-conscious eating without sacrificing taste. Delicious modern-Asian flavours, plant-focused dining. Thank you for your kind words and we look forward to seeing you again. Warm Regards Roma Patel Hotel Operations Manager
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We flew from Australia to nz to meet up with family my sister has accessible needs and even though a lot of hotels claim they are good for accessible but well let’s be honestly mate they are not. We were stuck in another hotel during our 1 day stay in Auckland before leaving to queenstown and that’s where we came to know about Sudima Auckland city. To check it out we decided to book for lunch at their restaurant and may I tell you this is the first time my sister has not felt out of place. The Indian female manager took care of our table. She did not make my sister feel bad about having needs. My sister has lost part of the vision because of the accident and she decided to stand there and read out the entire menu for her and helped her when she needed to use the restroom. We checked out the hotel and the front office staff was very respectful also and made us feel comfortable. The paths are convenient for wheelchairs. Thank you sudima team for making us all feel equal. And thank you to the REstaurant manager who made my sisters day.
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Roma Patel, Owner at Sudima Auckland City
Responded 5 Jul 2022
Kia Ora Jessica Thank you for the amazing five-star rating, we are thrilled to hear such good feedback and glad that you enjoyed classic Sudima hospitality. Feedback such as yours inspires our staff to strive for even higher customer service levels every time. We are proud to be a founding member of the accessible tick programme and believe accessibility is about creating a unique and genuine experience for all our guests. We are continually improving our services, welcoming feedback from guests as we strive to be the market leader for the complete guest experience. We do look forward to sharing your feedback with our team. Thank you once again for the great review and we look forward to welcoming you again in the future. Warm Regards, Roma Patel Hotel Manager
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Firstly, a huge shout out to the team who worked during the AirNZ cancelled flight fiasco. Sinead gets a special mention; she is an absolute asset. She was so helpful and kind, and even organised a last minute hotel change directly with AirNZ and the new hotel when a couple from our party needed to be relocated (due to no fault of the Sudima).
The room we had was well furnished with comfortable pillows, and curtains that made the room nice and dark. The bathroom also had the best smelling lotions and potions I've experienced at a hotel. We dined in the main restaurant for breakfast and lunch, and ordered room service for dinner. Everything we had was tasty and fresh, and the staff were attentive and friendly.
Two things that also really impressed me, as simple as they are, were the availability of FREE menstrual products in the room and the common area bathrooms, and the public display of Sunflower lanyard notices to bring awareness to invisible disabilities! Other hotels would be wise to take note!
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Date of stay: July 2024
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kevin Dias, General Manager at Sudima Auckland City
Responded 26 Jul 2024
Kia Ora lemonaidey, Thank you for taking the time to share your experience with us. We are delighted to hear that our team, particularly Sinead, provided exceptional service during the AirNZ flight disruption. Your compliments about the comfort of your room, the quality of our dining options, and our thoughtful amenities are greatly appreciated. We are committed to creating an inclusive and welcoming environment for all our guests, and it’s wonderful to know that our efforts resonated with you. We look forward to welcoming you back in the future. Kevin Dias Hotel Manager
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The staff were so lovely and welcoming, nothing was a problem. The location is very handy to downtown Auckland bars and restaurants. Being located on the edge of the CBD it is also easy to get out of town. The room was comfortable and clean with a fabulous shower and bed. The size of the room was cosy, enough space for everything needed and induced a desk. I like the sustainable approach which extends to the attached East restaurant with plant based food menu.
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Date of stay: January 2022
Location
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Roma Patel, Owner at Sudima Auckland City
Responded 3 Nov 2022
Kia Ora Thank you for leaving us such a wonderful review. We’re so glad you had a good experience at our restaurant. East is a modern Asian restaurant providing more sustainable, health-conscious eating without sacrificing taste. Delicious modern-Asian flavors, plant-focused dining. Thank you for your kind words and we look forward to seeing you again. Warm Regards, Roma Patel Hotel Manager
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The hotel is at one of the best possible location in Auckland, neat and clean with not very grand entrance and restaurant but that is not a dealbreaker. The most important thing is the room where we have to spend most of the time. I was given a U Room who was so congested that it didn't had a place to keep my 3 luggage bags. It didn't had a cupboard either. I requested them if they have bigger rooms but they said that all rooms are of same size except suit rooms. But the suit room was not available that day and the price difference they asked was too much. I stayed there because it was booked by a friend but 2 days later I just barged into another room on the same 9th floor during cleaning and I found it was bigger and of decent size. For last 2 days I paid the extra price(this time it was reasonable) for suit room and shifted there. The suit room was certainly very good with very nice view and it was worth the money. Everything in the room was of good quality including a bath tub. They don't provide much toiletries except basics like soap and shampoos. Parking is available with a price. I didn't tried it's pure vegan restaurant neither I went to it's 10th floor bar which has a very nice view. I can guess that because the view from 9th floor was excellent. The rooms has two kind of view, one city side and 2nd, harbour side. Corner rooms are good for city view and rest I found harbour view better, but it is completely my personal test.
Overall, I will certainly stay in this hotel if I will get the suit room in reasonable price. Will never stay in U room....
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Date of stay: December 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kevin Dias, General Manager at Sudima Auckland City
Responded 29 Dec 2023
Kia Ora Singhsaheb, Thank you for taking the time to share your feedback with us. We appreciate your detailed review and are delighted to hear that you enjoyed the prime location of our hotel and found it to be neat and clean. We sincerely apologize for any inconvenience you experienced with the initial room assignment. It's regrettable that the U Room did not meet your expectations in terms of space and storage for your luggage. We understand the importance of a comfortable stay, and we appreciate your patience and understanding as we worked to address the situation. We're glad to hear that you were eventually able to upgrade to a suite, and we're pleased that it exceeded your expectations with a nice view and high-quality amenities, including a bathtub. We strive to provide our guests with a variety of room options to suit their preferences, and we regret any confusion that may have occurred during your initial request for a larger room. Your feedback regarding the limited toiletries has been duly noted, and we will review our offerings to ensure a more comprehensive selection for our guests in the future. Additionally, we appreciate your mention of the parking availability and the different views from the rooms. Once again, we appreciate your valuable feedback, and we hope to have the opportunity to welcome you back in the future, ensuring a more seamless and enjoyable stay. Kevin Dias Hotel Manager
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Arrived to be advised that hotel overbooked so we were given a tiny room, not a harbour view superior room. Finally upgraded to a suite that reeked of Febreze… Buffet Breakfast for two @ $60.00 was the worst breakfast we had in NZ. “Hot” items had been sitting for a couple of hours and inedible!
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kevin Dias, General Manager at Sudima Auckland City
Responded 14 Mar 2023
Kia Ora Stewrtb, Thank you for taking the time in submitting this valuable feedback. We have taken your comments very seriously and have immediately taken action to improve. Please accept my sincere apologies for the disappointment you have experienced in regards to your room and buffet breakfast. We would like to reassure you that this is far from our usual high standards. We aim to make everyone’s stay a comfortable and enjoyable experience. I would very much like to invite you and welcome you back on another occasion. Do contact me directly so I can make all the necessary arrangements for you. Kevin Dias Hotel Manager
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There are more places to choose from in the Auckland area.
PRICE RANGE
$189 - $235 (Based on Average Rates for a Standard Room)
LOCATION
New ZealandNorth IslandAuckland
NUMBER OF ROOMS
186
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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