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Three nights here definitely not enough.Magical hotel where customer service is impeccable 24/7. Even before my arrival, Ronald from Red Level reception already showed how amazing he is at his job. He helped me to arrange a surprise for my partner's 30th which involved cava,...More
Red level is a beautiful hotel for adults. My wife and I decided to up grade to a villa after seeing the room we originally booked. It was lovely but not the room we expected. The villa is stunning. A lot more expensive but having...More
1 Thank Lipoy
Response from Beatriz_AVI, Red Level Director at RedLevel at Gran Melia Palacio de IsoraResponded 8 May 2018
Dear guest Lipoy.
Thank you for choosing our resort for your holiday at Tenerife and for the time spent to share your review.
We are delighted to know that you enjoyed a pleasant stay with us, since our guests’ satisfaction is our most important goal....More
My husband and me tend to lower our expectations when we chose certain hospitality chains. In this case we walked out the last day feeling like we had been so pampered and well treated that we would love to become regulars at RedLevel.
From the Welcome to Goodbye just AMAZING!
The staff was so helpful, lovely and professional they let you forget the world outside and make your stay perfect.
Special thanks to Noemi: you have a great future and the right job!
Best regards from CH 🇨🇭
Everything about this hotel excels. The hotel layout, which is vast by the way, to the food, staff and amenities. The Staff really make the hotel what it is for me. The way the staff look after you is second to none and i've stayed...More
Response from LondonKeen_to_travel | Reviewed this property |
When you automatically book with red level, you get "luxury", so need need to make a different booking. Luxury means you get additional restuarants in your booking for "free", nami, Duo fine dining, duo tapas and red level... More
When you automatically book with red level, you get "luxury", so need need to make a different booking. Luxury means you get additional restuarants in your booking for "free", nami, Duo fine dining, duo tapas and red level terrace.
We've just come back from Full Board, and next year we said we'd revert to Half board and just buy lunch if we need it as there was just too much food (we didn't need 3 courses at lunch as well as dinner!), and if you eat in liquid garden at lunch you get 30% off anyway.
Hope this helps