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The Terraces At Ocean Beach
346 Oceanbeach Road, Mount Maunganui, Tauranga 3116 New Zealand
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About
#11 of 11 apartments in Mount Maunganui
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Value
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Sleep Quality
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HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Mid-range
Property amenities
Free parking
Children Activities (Kid / Family Friendly)
Room features
Kitchenette
Refrigerator
Location
346 Oceanbeach Road, Mount Maunganui, Tauranga 3116 New Zealand
Getting there
16 Restaurants
within 1 kilometer
1 Attraction
within 1 kilometer
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Detailed Reviews
completely rude managers, need to learn basic customer service, nice enough apartment but the managers have no manners whatsoever, I will never be staying here again
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Date of stay: March 2011
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
First of all my stay was pretty short. I left after about 1 hour.
I needed a good internet connection to do some work, but the connection they had was dead slow and discconected every 5 minuts.
I wasen't even able to search on tripadvisor for another accommodation because it was nearly impossible to surf/load sites. i'm pretty sure i wasn't a problem on my site. I'm good with computers and I'm using a lot of wifi networks.
Anyway my rating isn't based so much on the internet connection. The hosts were really unfriendly. I didn't got a help or a refund in anyway.
To thier benefits i have to say thier site just says "internet connection" (on expedia or so i read broadband connection, but finaly booked it through their site). So i think i'll just leave it as it is and say goodbye to my 120 bucks.
Anyway it would have been nice if they would helped me out to find another accommodation or say at least something friendly like " we are sorry that it doesn't work out...".
But they just told me that they have a police of not refunding for early checkouts. No empathy at all.
the apartment/house itself is pretty big good looking with nice balconies. But it's not very well noise isolated and there is a busy street just in front.
I needed a good internet connection to do some work, but the connection they had was dead slow and discconected every 5 minuts.
I wasen't even able to search on tripadvisor for another accommodation because it was nearly impossible to surf/load sites. i'm pretty sure i wasn't a problem on my site. I'm good with computers and I'm using a lot of wifi networks.
Anyway my rating isn't based so much on the internet connection. The hosts were really unfriendly. I didn't got a help or a refund in anyway.
To thier benefits i have to say thier site just says "internet connection" (on expedia or so i read broadband connection, but finaly booked it through their site). So i think i'll just leave it as it is and say goodbye to my 120 bucks.
Anyway it would have been nice if they would helped me out to find another accommodation or say at least something friendly like " we are sorry that it doesn't work out...".
But they just told me that they have a police of not refunding for early checkouts. No empathy at all.
the apartment/house itself is pretty big good looking with nice balconies. But it's not very well noise isolated and there is a busy street just in front.
Read more
Date of stay: January 2011Trip type: Travelled on business
Rooms
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The apartments are ok for the price, but the owners do not make you feel welcome. They were abrupt and in the apartment was a list of demands to adhere to to keep the apartment tidy, or else a $40 fee will be charged.
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Date of stay: February 2011
Value
Rooms
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
What terrible 'hosts' they have no idea about moteling, managed apartments or what ever they call this place. Both these characters actually should work as parking wardens as they spend most of their day abusing guests either park too far left right out. How do folk like these get into hospitality!! Shocking examples for our valued overseas visitors. Some kid has hand written signs all about the place, their management is going to kill what could be a reasonable place to stay...but not for us!!!
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Date of stay: April 2013Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: A tip is stay where you are appreciated - down the road
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Scam artists ripoff moldy garbage dump. Stayed for a month when we first moved here. Trish and maury are horrid people, screaming at my 4 year old for washing seashells outside. Moldy premises. Been for sale for years cheap but no one will buy any of the units. They ended up not returning my deposit. I took them to court and won, and now they spend their days hiding from the bailiffs. Stay away
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Date of stay: June 2015Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I rang to enquire about bookings over the New Year period. I can't even begin to tell you how rude Trish on reception was. Her attitude of, I don't have to tell you anything and I don't care, is beyond belief. Trish said she wasn't the owner but after reading other reviews, I think she is. There is definitely a consistency in all the reviews, owners awful, rude, unhelpful,obnoxious, would never stay here again. As a Kiwi, I am shocked to find this attitude exists and would warn tourists to stay away.
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Date of stay: May 2015Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed here for a couple of months. The apartments are not so bad, but the owners are unfriendly and disrespectful people. We had a problem with them because of the return of the bond. It's a shame you have to deal with people like that. We felt cheated.
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Date of stay: March 2014Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Very disapointing when the Tauranga Council shows up to inform you the balconies are unsafe and you have already paid leaving a letter detailing this is not the first time. Load of road noise carparking is way to small owners attitude terrible and rude courtyard echos so 6am there is someone talking you can hear it loud as and not returning refunds when booked months in advance is absoluntly disgusting.the term qld stlye cleaning is rude and very slack not cleaning daily and only weekly is ridiculous.
Will definatly not be going back
Will definatly not be going back
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Date of stay: October 2014
Value
Rooms
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
To start, booked online on The Terraces website, said that I would pay in cash on arrival, days before we arrived money was taken from bank account, when I called and asked why she said it wasn't her fault it was the way her website worked - Website said different. Arrived on day to a not so friendly Trish. Our toilet broke, wouldn't flush, rung office multiple times - no answer. Eventually went to office & was greeted by a grumpy Trish again. While I was there for the toilet complaint I also advised her that there were dirty dishes in the dish washer & in the cupboards, she treated me as if I was lying. Toilet got fixed. From then on there was just more & more disgusting things, thick black dust on surfaces, splatters of who knows what on the walls, a dead bug in a glass under the beside table in the single beds room. Just really hadn't been cleaned properly, obviously in a long time. After trying again to call office for an hour & a half we packed up, went to ask for a refund. No way would she give us any money back, after us explaining why we were leaving & that we had tried contacting her from the two separate numbers, an office number & an after hours number (which she didn't even know were in the book) She told us she wasn't the owner & therefore couldn't do refunds, after the conversation turned into an argument she tripped herself up & told us she was actually the owner but she didn't manage the financial stuff & couldn't & wouldn't be giving us back the $370 we paid for the place, two nights worth and we didn't stay one. Disgusting, rude piece of work. Good luck if you want to stay in business Trish!
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Date of stay: March 2014
Value
Rooms
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
the Apartment is very nice and comfortable and located in a great location.
But the hosts are rude, and really bad in guest service; it seems like we stay in a prison.
the host(old lady) talking loud and screaming- without no manners to the person shes
talking to.
really Disappointing.
But the hosts are rude, and really bad in guest service; it seems like we stay in a prison.
the host(old lady) talking loud and screaming- without no manners to the person shes
talking to.
really Disappointing.
Read more
Date of stay: October 2012Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: do not try to go in the garage!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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LOCATION
New ZealandNorth IslandBay of Plenty RegionTaurangaMount Maunganui
NUMBER OF ROOMS
15
Prices are provided by our partners for one room, with variable occupancy rules as provided by the property, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingTHE TERRACES AT OCEAN BEACH | Apartment Reviews (Mount Maunganui, New Zealand) - Tripadvisor
Frequently Asked Questions about The Terraces At Ocean Beach
Which popular attractions are close to The Terraces At Ocean Beach?
Nearby attractions include Bayfair (0.9 km).
Is parking available at The Terraces At Ocean Beach?
Yes, free parking is available to guests.
What are some restaurants close to The Terraces At Ocean Beach?
Conveniently located restaurants include The Freeport with Cleaver & Co, Izakai Bar and Eatery, and Cleaver & Co Bayfair.
Are there any historical sites close to The Terraces At Ocean Beach?
Many travellers enjoy visiting The Elms | Te Papa (5.7 km) and Brain-Watkins House Museum, Est. 1881 (6.1 km).