Hyatt Zilara Cap Cana
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Hyatt Zilara Cap Cana

Boulevard Zona Hotelera Playa Juanillo, Cap Cana, Punta Cana 23302 Dominican Republic
Traveller (10282)
Pool & Beach (865)
Hyatt Zilara Cap Cana
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About

5.0
#1 of 2 all-inclusives in Cap Cana
4.9 of 5 bubbles
Location
4.9 of 5 bubbles
Cleanliness
4.9 of 5 bubbles
Service
4.7 of 5 bubbles
Value
Hyatt Zilara Cap Cana is the newest all-inclusive resort exclusively for adults in the beautiful gated community of Cap Cana. Located on the sought-after shores of Juanillo Beach, Hyatt Zilara Cap Cana is a tropical paradise where guests can indulge in all-inclusive luxury surrounded by local culture, magnificent ocean views and incredible amenities.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Aerobics
Children Activities (Kid / Family Friendly)
Valet parking
Internet
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Neck massage
Pedicure
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Executive lounge access
Gift shop
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
First aid kit
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Bathrobes
Air conditioning
Private beach
Additional bathroom
Housekeeping
Minibar
Cable / satellite TV
Private balcony
Room service
Safe
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Romantic
Luxury
Languages Spoken
English, French, Spanish
Hotel links
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Location

Boulevard Zona Hotelera Playa Juanillo, Cap Cana, Punta Cana 23302 Dominican Republic
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 54 out of 100
54
Punta Cana Airport
La Romana Airport
53.7 km
See all flights
7,166Reviews342Q+A100Room tips

Reviews
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Detailed Reviews
Scott G wrote a review Jan 2024
Delray Beach, Florida
+1
Hotel's Favourite
5.0 of 5 bubbles
This is the 3rd time we have stayed in the last 6 months and we booked to come back. We have traveled the world cruising and all inclusive and hotels but this is a very special place. First it’s still quite new. I believe about 4 years ago it was completed. It’s very well kept and has so many options. Zilara is all adult and next to Ziva which is family. As an adult you can go anywhere on property.

What really set this place apart is the service. It’s 10 Star!! The people go out of their way to make sure you have the best and most “excellent” experience. This is true in your room with housekeeping, the bars like the Reef pool bar or momentum or the club bar, the restaurants, your club concierge/butler if you have one and the staff and management. Our room was immaculate and perfect (Thank you Yanaris and Altagracia). They have turn down service as well. Snacks and coffee machine. Great supplies and plenty of towels.

The staff live, breath, and love to make you smile and not just for a tip but for you to have the best experience ever!

Hyatt treats the staff very well. All the staff praises them as the best company they have worked for and it shows in how they take care of their guests. A special model where every part of the staff says hello, crosses their heart, and always when asked tells you they are excellent and if they can help you.

As we were there three times in 6 months staff all over recognized us and remembered us. Not just our face. Our drinks, how we like, our extra towels in the room, a friendly face at a restaurant or bar that smiled, hugged, went out of their way to welcome their family back to our home. If you want to go somewhere that is like being at home and yet being treated so special Zilara and Ziva are it!

We experienced the best meals. We tried the Blind Butcher which was over the top. Journeys we knew the chef Mukesh and he made incredible meals. Incredible fresh Mongolian, Italian, steak house and so much more.

Vanessa who we later found out is the club supervisor cares about her staff and all her guests. She was SO helpful to us for even purchasing club and her staff can’t say enough about her and we understand why!! She helped us to upgrade our room and even extend our room during our stay. Larisa our club concierge we had for the second time was amazing and so sweet. Only a text away and so wonderful.

All the staff at the pool are incredible. The list is too long. Yanette who makes sure to always have a smile and welcome people to the pool and go as far as getting you setup with towels or whatever she can do to make your stay wonderful. Speaking of towels at many other places you can take one or two. Here there are always Plenty!!

All the reef bar staff and all the staff everywhere is amazing. I could go on and on with names but the fact we can list some here will tell you they are special. They service on at the pool area, in the pool, on the beach.

The reef staff (some listed below) led by Fernando a well experienced supervisor that they all love and work hard for is the best and I apologize for leaving names off but if you go you will see professionals at work with a smile to serve you.

Roberto
Leury
Leidy
Santa
Patricio
Francisco
George
Ravel
Mayreni
Yubelkys

The staff at the one eyed cat bar is special. Jayron can make the best drink you ever had. Juan at the sports bar amazing service.

The food was about as good as it gets for all inclusive! The entertainment was amazing as well from music to magic to things for the kids and family. For those sports fans the NFL playoff games were on!

We can’t say enough about this special place. Beautiful beach, beautiful pools, the very best staff!! If you want an experience and not just a vacation, this is the very best. We have done other all inclusive and ones in Punta Cana that are high end and they don’t compare.

Even the people that brought out our luggage as we left remembered us from a prior trip and welcomed us. The people in the Buffett that cooked remembered us and always ask what they can get you.

Everyone we spoke to that was there for the first time loved it and were impressed.

It was very busy this stay. They had many big groups there but two really big groups (one over 500 people and one after they left for over 1000). It makes it very busy but they handled it well!!

We already booked to come back again.

I would suggest if you can get club level for that extra special touch. It does offer premium alcohol in certain places but their alcohol is fairly premium to begin with. As to time of year. We have come in August, October, January. January seems popular for groups. August a little less busy but it is hot. There is a nice breeze most days especially on the water. They also have a great gym and work out facilities. Lots of equipment all by Matrix. Three different rooms to train and work out.

15 minutes from the airport this is a gem! So much to do so don’t debate it get out there and do it! There is a reason this has so many five star reviews!!

The hotel is stunning and again kept very clean. We felt safe, we felt welcomed, we felt pampered, we felt at home and we felt we were with family!! Family we will see again and again!
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Date of stay: January 2024Trip type: Travelled as a couple
Room Tip: January seemed very very busy with large groups. It still was well done to manage it but busy.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kadda wrote a review Feb 2021
London, United Kingdom
4.0 of 5 bubbles
Pros:

Beautiful white sandy beach with palm trees offering shade.

Very clean and safe, hand sanitizers and masks are readily available and staff often takes your temperature before entering a restaurant.

One thing that stood out in a positive way immensely was the exceptional service. On day 3 most waiters, hostesses and general staff knew our names, room number and my mother's allergies by heart and we were greeted with big smiles and warm welcomes at all the restaurants and bars. A very special thanks to hostess Karen and our waiter Martin at Brando's, as well as hostess Paloma and Louis at the Pier buffet restaurant. At the beach waiters Boni, Roberto and Yonis were extremely attentive and fun to chit chat.

Food and drinks were top quality, however due to Covid there was a restaurant rotation for dinner and only the buffet was open for breakfast and lunch (unless you are a club guest).

Take a day to book yourself atreatment in the exceptional cenote-like spa (hydrotherapy, massage and pedicure were excellent) and go a few rounds in the lazy river at the waterpark behind Ziva, which is available for Zilara guests.

Cons:
The clientel was a little different from what I expected in such an expensive resort, often travelling in big groups and ignoring etiquette in Bars. (Standing in between tables chatting loudly, ignoring dress codes and smoking in non-smoking areas)

It was a rather loud hotel, not only due to constant DJ-ing at the pool and noisy shows at the theatre in the evening, but also due to construction and maybe the location of our room which was near the restaurant vents.
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Date of stay: January 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Victoria Balbuena, Ventas at Hyatt Zilara Cap Cana
Responded 15 Mar 2022
Dear kaddaumh, Allow us to share our gratefulness for your kind comments. Our main goal with all our guests is to achieve their entire satisfaction and we feel proud we reach it with you. Thank you for describing us as a beautiful place with fantastic service. Your comments are truly important to all our team and help us to heedful specific suggestions. We would like to add that our team members play an indispensable role in our customers' experiences. We are proud of the effort from our team and we highly value you mentioned our associates in your comments. We are going to extend your comments to the team members who made your stay more memorable. Last but not least, we are looking forward to welcoming you to our slice of paradise in Cap Cana with all your loved ones. With our hands in our hearts, Best regards, Madeline Serrano Social Media Coordinator Hyatt Ziva & Zilara Cap Cana
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Sarah k wrote a review Sept 2020
5.0 of 5 bubbles
My friend and I stayed at the Zilara from Sept 5-12 of this year. From the time we set foot on the property they made us feel at home, and above and beyond taken care of from start to finish. During Covid due to limited capacity the restaurants and a few bars were on rotation but we were able to eat at every restaurant during the week and they were all amazing. The room we had was a ocean front suite and it was gorgeous. We utilized room service a few times and it was perfect for what we needed it for. I will say while reading some of the other guest reviews you can tell they were really trying hard to find fault with this resort. Everything was cleaned constantly, hand sanitizer was free flowing and you felt safe the entire time. I never felt unsafe at this resort. Security at the resort was always watching and making sure people were safe especially when they were solo. The restaurants were all fantastic some more than others but I would rate it as on par with all the cruises I have taken or better. Our favorite was Navigator which had seafood and steak options. This is where you will get your lobster! We went to the buffet twice and it was great..we even spoke with the manager and asked when they had crab legs and he made them magically appear fresh grilled for us we were in awe. The beach was perfect for walking and swimming they had free kayaks, paddleboards and a hobie cat to have you taken around or you could take it out yourself which was really great! The water park was fun and when not busy especially right now was awesome, The spa was the highlight the hydrotherapy pools were amazing and my Massage therapist Yolanda was great! Antonio at the Ziva pool bar took care of us all week and made it very memorable and made due we always had a drink or a bottle of water ready for us. Emmanuel at the One Eyed Cat was just on another level with all his drinks he made. Get the puple butterfly and you won't be disappointed! Chinola was a great healthy option for most meals and the gym while we didnt get in use was the best I have ever seen. I would say if you come here and don't feel amazed you lead a pretty sad life to be honest. I always felt taken care of and like my mind was being read sometimes with how quickly things came or happened there.
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Victoria Balbuena, Sales at Hyatt Zilara Cap Cana
Responded 5 Dec 2020
Dear Mrs. Krise, We are delighted to know that our personal attention made you feel that we really cared about you. This allows us to make a difference in each guest experience and motivate us to continue striving towards excellence. Thank you for your comments, and looking forward to welcoming you for two weeks! Kind regards, Victoria Balbuena Social Media Coordinator Hyatt Zilara & Ziva Cap Cana
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goundar-morton wrote a review Jan 2020
Barrie, Canada
3.0 of 5 bubbles
We chose to book a Club Level room, with the added extra amenities, and what a waste of money! We were told to return to the club lounge to meet our butler. Shouldn't they make the first contact, we decided that we didn't need a butler and never returned to meet them. The club lounge and club pool are open to everyone, you don't need a special key or identification to get in, and the staff never checked for the 6 days we were there, which defeats the purpose of paying for the club amenities.

The rooms are large, with well designed bathrooms, but please provide more than one pillow each, It didn't make for a very comfortable sleep, and not to be expected in a supposed 5 star hotel.

Housekeeping could be improved as it was very sporadic throughout the entire stay, somedays we got the room serviced and turndown and others we got neither. We traveled as a group and had 2 adjacent rooms, and they experienced the same, somedays they had the room serviced and we didn't.

Every restaurant offered great food, especially Journeys the Indian restaurant, Jason, ensured we ordered the correct amount of food, as the portions are quite small. We never experienced a bad meal. All the staff were friendly, but the language was sometimes a problem. The club pool bar staff, Noel, Rubi and I think Javier kept our drinks replenished every day. And Angel in Shutters restaurant ensured our day always started with a smile. Thank You!

We stayed over New Years, and the sales techniques for the New Years Eve party should have been more transparent!

All the staff are working hard to do their best, but it appears there is a lack of direction from management, or maybe all management were on vacation over the holiday period! With some direction and maybe the addition of more staff this hotel will deserve the 5 stars it claims to have.
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Date of stay: December 2019
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Getaway40896008467, Social Media Coordinator at Hyatt Zilara Cap Cana
Responded 26 Jan 2020
Dear goundar-morton, We do not know how to thank you for these marvelous observations. It is magnificent to read that all our staff provided you with an amazing, incredible, and outstanding experience. We are looking forward to welcoming you once again! Best regards, Victoria Balbuena Social Media Coordinator
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Angel G wrote a review Mar 2020
5.0 of 5 bubbles
This is our second visit to this luxurious tropical paradise and it definitely wont be the last. The staff and management really work hard and go out of their way to ensure you enjoy your stay to the maximum. The food was excellent everywhere we went, probably the best quality that we have seen in any hotel we’ve been. We ate in five of the twelve restaurants and all were very impressive. The buffet was probably our favorite due to the wide selection of food. Staff were uniformly great. The grounds are immaculate. The beach was incredibly beautiful, white sand and the waters had an intense blue turquoise color. We had no trouble finding premium spots (beach or pool) with shade and there was very good WiFi everywhere, even in the rooms. The room was modern, comfortable, very spacious and had an amazing ocean view . There is a family resort right next to this one (Hyatt Zilara) and we may well come back with the kids. I would like to give special appreciation to Mr. Pedro Tomas and Mr. Hilario.
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Date of stay: March 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: Rooms in the center of the building have a better view of the ocean
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Getaway40896008467, Social Media Coordinator at Hyatt Zilara Cap Cana
Responded 19 Mar 2020
Dear angelgO8649GG, It is very exciting to hear that you had an amazing experience in our Hyatt Zilara Cap Cana. Additionally, it is a pleasure to know that our resort is one of the best you have ever been to. We hope to have the honor of welcoming you once again and thank you personally for your comments. Kindest regards, Victoria Balbuena Social Media Coordinator
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Joey wrote a review Jan 2020
Toronto, Canada
+1
5.0 of 5 bubbles
I just returned from the Hyatt zilara on 18 January from the moment you walk in you are truly a amazed by how beautiful this resort is. Check in was a breeze only took 15 minutes, the rooms were spotless and very very elegant, there was absolutely nothing wrong with the room whatsoever, The balconies were very big with a very comfortable ottoman to sit on. The restaurants were phenomenal, We did the Buffay every morning for breakfast and it did not disappoint we went to the Italian twice loved each time, went to the steakhouse which was truly amazing the cut of meats were perfect and the portions were more than enough, we did the hibachi restaurant called Tempas twice because it was the best thing we have ever eaten also in the tempest restaurant there is a part where you could do the Mongolian grill We did that on our second last day and wish we would’ve had time to go back again, the pizza at snack restaurant was the best pizza we have ever eaten beats pizza nova and pizza pizza hands-down.
The pools were a little chilly due to the wind but they had two smaller pools which were more heated like a hot tub but not as hot which was perfect. I want to give a shout out to Three main entertainment staff that made our trip once in a lifetime experience their names were Dario Edgar and Jose also known as yo-yo! They always had us laughing and entertained throughout each day!! They all deserve awards and much more for their incredible spirits and enthusiasm! They made the most of everyday to keep everyone happy! If they read this I want to say thank you again!! You made our trip!! The service around the pool for drinks was amazing, you didn’t have time to finish a drink before Yan or Junior or multiple others were asking If you needed another!! Top notch! Epifanin begins the pool bar is the best bartender you could ask for!! The nightly shows were good, the room service was quick and great! Coffee shop has good coffee and snacks. It was getting really busy the day we left as they said they were at 100 percent capacity so we were glad to be leaving! 10/10 would recommend this resort!
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Getaway40896008467, Social Media Coordinator at Hyatt Zilara Cap Cana
Responded 26 Jan 2020
Dear joeyp298, We are happy to read that we provided you top-notch service from the beginning to the end. Dario, Edgar, Jose, Yan, Junior, Ephinanin and all friendly staff will be motivated to know that they contributed to creating an amazing experience. Thank you for also highlighting our amazing restaurants and buffet, beautiful and comfortable rooms and infinity pools. We would like to have the opportunity to welcome you once again and continue providing the most memorable vacations. Always at your disposal, Victoria Balbuena Social Media Coordinator
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Meek wrote a review Jan 2020
1.0 of 5 bubbles
I’m currently here on my last day at the resort and I must say that I am very disappointed in the Hyatt Zilara Cap Cana. Upon arrival I was in contact with someone at the resort almost every day because we were celebrating a birthday. Once we arrived birthday decorations were not setup in the room. I arranged for a private dinner on the beach the day of arrival for 7:30 PM. At 7:30 my spouse and I arrived on the beach and noticed that there wasn’t anything setup. I reached out to concierge and was informed that it was cancelled because it was too windy. Which was fine but the problem was that no one contacted me to let me know that it was cancelled. The customer service upon arriving was horrible. I was hung up on multiple times and at times couldn’t get in contact with anyone. The resort is extremely boring, I’m not sure if it is because it is a new resort but there is no entertainment whatsoever. If you’re looking to simply relaxing and that’s it then maybe this is the place for you. There is no music at the pool while laying out at the pool. The pools aren’t heated so which means the pools are extremely cold, like really really cold. I asked questions in regards to playing music at the pool or entertainment before I booked this resort and they told me yes to all of these things. I’ve been here for 5 days and only heard pool music once since I’ve been here. This is more of an resort for older people, not younger people. No one here speaks English, it’s hard to request anything. It takes an hour at time to receive a drink at the pool area. Your rooms don’t get cleaned until maybe 3 or 4 in the afternoon so if you’ve been out to the pool and just want to relax in a clean room, don’t look forward to it. I’ve been to Hyatt Zilara in Cancún and Jamaica and I enjoyed them both but I will never return to the Hyatt Zilara here in DR. Currently I’ve been waiting an hour right now for a drink, by the way no one has approached me to ask if I would like a drink. I’ve been getting up from my chair to walk to the bar.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Getaway40896008467, Social Media Coordinator at Hyatt Zilara Cap Cana
Responded 26 Jan 2020
Dear tjoiner_0484, We cannot tell you how we regret that our overall image has been tarnished; therefore, on behalf of the management, I extend our sincerest apologies if your mentioned circumstances gave, as a result, us not being able to fulfill your expectations. Nevertheless, we would like to have the opportunity to welcome you once again and experience the true Hyatt experience that is known by the hospitality of our people and the quality of our services and facilities to change any misperception you may have about us. Kindest regards, Victoria Balbuena Social Media Coordinator
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Charles W wrote a review Jan 2020
Meriden, Connecticut
3.0 of 5 bubbles
The hotel is beautiful and brand new however it definitely is not a five star. We stayed the week of 1/14/2020. We had club level accommodations but you don't get much with that.
Pros:
New Resort
Beautiful beach
Food was good
Rooms were clean
Drinks were good at club level bars
Workers were very nice

Cons:
Cabanas should be included with club level, (129.00 per day)
No separate beach area for club level.
Club level rooms should be stocked daily with drinks and snacks
Workers need to learn better English.(especially wait staff)
Beach loungers and umbrellas are kind of cheap
Buffet food could have been better with more options

I would possibly return in the future if we got a really good deal. Hopefully they work out the kinks.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2020
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Getaway40896008467, Social Media Coordinator at Hyatt Zilara Cap Cana
Responded 26 Jan 2020
Dear Charles W, We extend our most sincere apologies for the situations you encountered during your stay with us and regret that these may have tarnished your image of us. Rest assured, our team takes immediate action on the observations sent to us or reviews we see online and trust these issues will be fixed in no time. We hope to see you soon! Kindest regards, Victoria Balbuena Social Media Coordinator
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Kayla C wrote a review Dec 2020
Chicago, Illinois
+1
5.0 of 5 bubbles
We’ve been reading the reviews and decided to use this resort for our wedding in March. This trip was set to do some planning and get to know the resort a little more. The expectations were very high for this trip. Every single expectation was exceeded by Hyatt Zilara. Check in process was seamless and the views from the lobby are everything you could hope to see when arriving for your vacation. Every guest is greeted with a specialty cocktail immediately upon arrival in which was a very nice touch. We were lucky enough to stay in an ocean front room which had all the amenities we could need with perfect views of the most gorgeous beach we have ever seen. Every detail was very well thought out at this resort, from the beach to the pools and every other corner of the property. There is plenty of space and seating to spread out and relax for couples and families. It is just beautiful, hopefully the photos we share here will speak for themselves. We enjoyed a few of the activities they had going on, but a major highlight for us were the included water sports like Kayaking, Paddle Boarding, and the small Catamaran. Every day they provide a ‘Z news’ sheet with all the activities listed like bingo, archery, rum tastings, ping pong, and so on. Most evenings there was live music and we LOVED that. Unfortunately the firepits were not up and running, so we look forward to enjoying those next time. Quick note about Ziva. It is so wonderful being able to access both resorts and enjoy both of them! We spent time at every pool and they are all perfect with great service. The water park is a lot of fun as well, even for adults. I actually bumped my elbow and when the lifeguard noticed I was bleeding he came over and cleaned everything up, gave me some bandaids, and made sure I was okay. It wasn’t anything serious, but we were very happy that he came over and did this without us asking or making a big fuss. With all of this being said, the service and the people who work at Ziva/Zilara are some of the most wonderful people and are putting forth their best efforts every single day to ensure every guest has a good experience. I thought it was cheesy when others were saying it, but they treated us like family and we can’t wait to go back! Every person at this resort is an expert in their craft, whether they are a bartender or in the entertainment department, etc. Listed below are some people that we found not only gave us amazing service, but also have incredible energy and are a pleasure to be around.

Rafael
Axel
Alan
Amado
Edgar
Julie
Joel
Junior
Rosaura
Rubi
Yasmin
Jorge
Miguel
Freddy
Garson
Wilaure
Victoria
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Date of stay: December 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Victoria Balbuena, Ventas at Hyatt Zilara Cap Cana
Responded 26 Jan 2022
Dear kaylaseestheworld, Please allow us to share our gratefulness to know you chose us as your wedding destination. It's an honor to know we are the place you choose to celebrate that unique day in your life. We value what you mentioned in your comments about our great property, perfect views, activities, and amenities. Thank you for highlighting our team members, who are going to be proud they made your stay better. Be assured your comments were shared with Rafael, Axel, Alan, Amado, Edgar, Julie, Hoel, Junior, Rosaura, Rubi, Yasmin, Jorge, Miguel, Freddy, Garson, Wilaure, and Victoria. Lastly, the Hyatt family is going to keep working to serve you with the same quality at every visit. We are eager to welcome you back with your loved ones one more time. With service from the heart, always at your disposal. Best Regards, Madeline Serrano Social Media Coordinator Hyatt Ziva & Hyatt Zilara
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jasmyn B wrote a review Jun 2021
4.0 of 5 bubbles
I just got back from my stay at the Hyatt zilara cap cana, and would say overall that it was a pretty mixed experience.

When we originally booked the room we were promised a sofa bed with a queen sized pullout couch, and when we entered the room this was not true. It was pretty difficult trying to resolve the issue due to the language barrier, and unfortunately it was never quite resolved and put an initial damper on our stay.

The room is nice, a bit basic with modern finishes but overall I would say it was nice. Just a note that if you are traveling with a friend the shower is not very private, so I'd be aware of that. Our mini fridge was restocked daily, with plenty of water bottles for both drinking and brushing teeth.

The pool was very large and had two good sized hot tubs as well. The poolside entertainment and service was great. Delfy, on the entertainment team, came by daily to ensure we were involved in fun activities. It was one of our friends birthday and he made sure she received a bottle of champagne and chocolates in our room so that she felt special. There was always something fun going on during the day, and the entertainment at night was pretty good too. One day there was even a paint and sip on the beach which I thought was pretty unique

Our waiter Boni also was great as well, and made sure we always had a drink in hand. .

The food was kind of hit or miss. The buffet had a lot of options, but often lacked a bit of flavor to take it to the next level. As for restaurants we really enjoyed Brando's, Waves, and Tempest. If you go to Tempest you HAVE to do the hibachi, so so good. We also really loved the coffee bar which also sold spiked coffee drinks of different varieties. The rest of the restaurants left much to desire. Journeys was just about the worse Indian food I've ever had, and Noodle and Thread pasta sauces were way too sweet. Navigators seafood tasted not as fresh as it could be.

Overall I would recommend, but I also want to note that though the resort is nice it doesn't really feel like you're in the Dominican Republic. It honestly felt like you could be anywhere, because there's nothing specifically unique to the culture that they have on the resort. So I would just say that it would be nice if they added in more cultural aspects to the experience so you feel that you're somewhere special.
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Date of stay: June 2021
3.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Victoria Balbuena, Sales at Hyatt Zilara Cap Cana
Responded 14 Jul 2021
Dear 4jasmynb, We greatly appreciate your detailed review, which allows us to analyze and evaluate our daily performance. We are deeply sorry for any inconvenience that you may have experienced. Please rest assured that our observations have been taken into the highest consideration and forwarded to the corresponding departments to analyze the points you mentioned. We are glad to know that you enjoyed your stay with us and sincerely hope you allow us to welcome you again and change your impressions. Kind regards, Victoria Balbuena Social Media Coordinator Hyatt Zilara & Ziva Cap Cana
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Answer from smpdudette
Flushing, New York21 contributions9 helpful votes
Cap Cana is about 20-25 minutes from Club Med. Have no info about the Casino. Sorry.
Jenny asked a question May 2024
Denver, Colorado5 contributions3 helpful votes
Has anyone tried the chilled noni coconut wrap at the spa?
Answer from Darla M
Kingston, Canada839 contributions64 helpful votes
The entertainment is shared between both resorts. The nighttime/evening entertainment is a lacking point! Still love the resort regardless. The restaurants with the exception of the Blind Butcher (I think that’s what it is called) are all, all inclusive. There are wines and stuff that are an up charge if you want something besides the house wines. There are some food items that are an extra charge as well, tomahawk steak etc. otherwise it’s all included. I book Zilara because I don’t want to be mainly on the side with kids. I want to encounter them ONLY if I choose to go over there ;)
Answer from Wicto
Tucson, Arizona175 contributions278 helpful votes
There is daily (evening) entertainment. the location of the venue is in between the resorts. Not really a loud party atmosphere at the Zilaria when we were there in early April. PS the quiet pool has higher quality liquor. You can read my review under "Wicto"
ncast2523 wrote a tip 19 Jun
New York City, New York26 contributions7 helpful votes
5.0 of 5 bubbles
"Bring a yeti for drinks, small bills if you want to tip"
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jbarr wrote a tip 18 Jun
Atlanta, Georgia9 contributions
5.0 of 5 bubbles
"You can book cabanas and spa appointments before you arrive or when you're there. Have your concierge help if everything seems fully booked"
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Inspiration568827 wrote a tip 16 Jun
3 contributions
3.0 of 5 bubbles
"Beaches infested with seaweed and no lobster served in May and June due to conservation. "
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MrsMochahontas wrote a tip 16 Jun
15 contributions
5.0 of 5 bubbles
"Book the spa."
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The C wrote a tip 13 Jun
1 contribution
5.0 of 5 bubbles
"Short ride from the airport."
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Not the right property for you?
There are more places to choose from in the Cap Cana area.
PRICE RANGE
$849 - $1,068 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaCap Cana
NUMBER OF ROOMS
375
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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HYATT ZILARA CAP CANA - All-inclusive Resort Reviews & Price Comparison (Dominican Republic) - Tripadvisor

Frequently Asked Questions about Hyatt Zilara Cap Cana
Which popular attractions are close to Hyatt Zilara Cap Cana?
Nearby attractions include Hoyo Azul (4.7 km), Juanillo Beach (0.3 km), and Marina Cap Cana (2.9 km).
What are some of the property amenities at Hyatt Zilara Cap Cana?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hyatt Zilara Cap Cana?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Zilara Cap Cana?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hyatt Zilara Cap Cana?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hyatt Zilara Cap Cana?
Conveniently located restaurants include La Yola Restaurant, Brassa Restaurant, and Bao Restaurant.
Are there opportunities to exercise at Hyatt Zilara Cap Cana?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hyatt Zilara Cap Cana have airport transportation?
Yes, Hyatt Zilara Cap Cana offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hyatt Zilara Cap Cana?
Yes, dry cleaning and laundry service are offered to guests.
Does Hyatt Zilara Cap Cana offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hyatt Zilara Cap Cana?
The staff speaks multiple languages, including English, Spanish, and French.
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