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Dunston Hall

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Ipswich Road, Stoke Holy Cross, Norwich NR14 8PQ England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (1180)
Room & Suite (310)
Dining (95)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Contactless check-out
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

Location
Cleanliness
Service
Value

See why so many travellers make Dunston Hall their hotel of choice when visiting Stoke Holy Cross. Providing an ideal mix of value, comfort and convenience, it offers a family-friendly setting with an array of amenities designed for travellers like you.

Guest rooms offer a flat screen TV, and Dunston Hall Hotel makes getting online easy as free wifi is available.

You can also take advantage of some of the amenities offered by the hotel, including 24 hour front desk, room service, and newspaper. In addition, guests can enjoy a pool and an on-site restaurant during their visit. As an added convenience, there is free parking available to guests.

Travellers looking to enjoy some crab can head to Stoke Mill Contemporary Fine Dining or The Wildebeest. Otherwise, you may want to check out a seafood restaurant such as Stoke Holy Cross Fish N Chips.

At Dunston Hall, your comfort and satisfaction come first, and they look forward to welcoming you to Stoke Holy Cross.

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Golf course
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Baggage storage
Newspaper
Sun terrace
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Housekeeping
Room service
Safe
Telephone
VIP room facilities
Iron
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English
3870Reviews42Q+A100Room tips
Traveller rating
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Popular mentions
Nick C wrote a review Today
11 contributions1 helpful vote
Absolutely Appalling Dining at Dunston Hall - 7.30 to 10.30 pm We took the opportunity to celebrate almost 23 years’ service of one of our colleagues leaving our Company at the Dunston Hall restaurant. I must say that we were appalled in so many ways and wished we had not bothered. We gathered in the bar and discovered that one of the half pint glass used had a disgusting greasy handle – so much so that the blue serviette actually stuck to it . We requested the glass to be changed, which was done by the barman but with an attitude and face that could cut ice. Crash, bang wallop, followed and a tray of glasses fell to the floor thereafter by another member of staff. One of the gent’s toilet was closed and the ladies reported that their toilets were disgusting and unclean. The list of shenanigans in the restaurant which followed was the worst part. The table was actually booked in the wrong name – even though care had been taken to ensure the correct details were telephoned through. The waitress was appointed and the orders taken promptly. But crash, bang wallop - another staff member drops a tray of glasses in the background. This must have happened at least two more times during the evening. The starters eventually arrived and some of the cutlery was unclean – these were changed. Now, we await a very long time for the main meals to arrive. So much so that we actually (and eventually) found the waitress and chased our food. At no time was any attempt made to use ones initiate and actually wait upon the guests. The plates were cold, the peas and mash was Luke warn, the gravy had a thin film over it, and some of the other food ordered was also cool in taste. No complaints were raised since we were very hungry by this time and frankly, after a long day at work, would have eaten a horse passing by! We can only but conclude that the kitchen was not coping at all. Deserts were ordered thereafter together with teas and coffees. The latter arrived – but NO DESERTS! The waitress was nowhere to be seen initially but happen to be passing by eventually. We approached her AGAIN for the second time. More apologies were extended and the deserts arrived followed by the explanation that ‘they ‘had lost the ticket. One of the deserts was actually inedible. We were pass caring by now since we had been in our seats for approaching 3.5 hours. Complete incompetence – we will not go to this venue again. The night was not worthy of the slight reduction in the costs that was offered to us.
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Date of stay: December 2021
Location
Service
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chloe r wrote a review 2 Dec
1 contribution
Had a meal in the brasserie restaurant and Charlotte was fantastic couldn't fault her she was absolutely lovely, very friendly and nothing was too much trouble. Definitely one of the best!!! Chloe. R.
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Date of stay: December 2021Trip type: Travelled with family
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Response from David Graham, General Manager at Dunston Hall
Responded 3 days ago
Thank you chloerU51181H for taking the time to review your visit to Dunston Hall. I was delighted to read how you found the service from Charlotte fantastic with nothing being too much trouble for you and we look forward to welcoming you back. Kind regards David Graham General Manager
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Martin R wrote a review 2 Dec
1 contribution
During a recent 3 night stay, my daughter and I were looked after by the fantastic Charlotte. Charlotte was faultless and nothing was too much trouble! Charlotte was lovely and coped extremely well with some difficult situations. A real gem! Martin R
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Date of stay: December 2021Trip type: Travelled with family
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Response from David Graham, General Manager at Dunston Hall
Responded 3 days ago
Thank you martinrM5118WO for taking the time to review your visit to Dunston Hal.. I was delighted to read your feedback about Charlotte being faultless and a real gem and we look forward to welcoming you back. Kind regards David Graham General Manager
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Kate wrote a review Nov 2021
17 contributions
+1
Absolutely amazing!!! This is our second visit to Dunston hall, and we cannot recommend it enough! The hotel staff really cannot do enough for you, especially Clare on reception and William in the restaurant, as well as everyone else we met, most names unfortunately I can not recall (sorry). With Covid and restrictions it must be so difficult but our stay was seamless. We upgraded our room and had a lovely little patio. The rooms interior was so grand and perfect! While using the pool we did find it a tad too cool however that is a personal preference. The breakfast was amazing!! We love the fact you can go up and help yourself to what you want and get more of you wish. We ate in the restaurant one evening both our meals were delicious! Thank you everyone for making our stay so relaxing …. Just what we needed ☺️
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Date of stay: November 2021Trip type: Travelled as a couple
Room Tip: Fantastic parking Brilliant meals Gluten free options with food
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Response from David Graham, General Manager at Dunston Hall
Responded 6 days ago
Thank you katieme1234for taking the time to review your stay at Dunston Hall. I was delighted to read how much you enjoyed your time with us finding the hotel amazing, breakfast offering also amazing and the staff in particular Clare and William, couldn't do enough for you. My team here all work hard to ensure our guests are looked after and it is always rewarding when people take the time and trouble to review us. On behalf of everyone at Dunston we look forward to welcoming you back. Kind regards David Graham General Manager
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Kevin R wrote a review Nov 2021
London, United Kingdom12 contributions2 helpful votes
The building is fantastic looking and the staff tried to be helpful, but we were disappointed with the service at dinner, which fell below any acceptable standard, McDonalds would have been mortified. Having been asked if the children's starters and mains should come up together, one child was forgotten/missed until asked! , and after their main came up, the waiting staff had to be asked for the starter (garlic bread, not the hardest meal to prepare) coming up some time later. The when most of the adult meals arrived (all very nice), one didn't and when told a starter was brought up instead. As I say disappointing, which the poor waiter is likely to get it in the neck for, and where as some blame may be theirs, they were not the only ones
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Date of stay: November 2021
Rooms
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Response from David Graham, General Manager at Dunston Hall
Responded 6 days ago
Thank you Kevin R for taking the time to review your visit to the hotel. Please accept my apologies for the problems you experienced when dining with us. Please be assured I will be discussing your feedback with my Food & Beverage Manager so she can address the points you raised. I hope we have the opportunity to welcome you back. Kind regards David Graham General Manager
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PRICE RANGE
US$86 - US$185 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
dunston hall de vere hotel norwich, de vere dunston hall norwich, dunston hall norwich, dunston hall hotel, de vere dunston hall hotel
FORMERLY KNOWN AS
De Vere Dunston Hall
LOCATION
United KingdomEnglandEast AngliaNorfolkNorwichStoke Holy Cross
NUMBER OF ROOMS
166
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Frequently Asked Questions about Dunston Hall
Which popular attractions are close to Dunston Hall?
Nearby attractions include Escape Hunt Norwich (6.1 km), Clued Up! Escape Rooms (6.6 km), and Cryptic Escape (6.8 km).
What are some of the property amenities at Dunston Hall?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Dunston Hall?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
Is parking available at Dunston Hall?
Yes, free parking is available to guests.
What are some restaurants close to Dunston Hall?
Conveniently located restaurants include Saporita Norwich, Blue Joanna, and Alchemista Coffee Co.
Are there opportunities to exercise at Dunston Hall?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is Dunston Hall located near the city centre?
Yes, it is 0.8 km away from the centre of Stoke Holy Cross.
Are any cleaning services offered at Dunston Hall?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Dunston Hall?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Dunston Hall offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Dunston Hall?
Many travellers enjoy visiting Cryptic Escape (6.8 km), History Mystery (6.5 km), and Strangers' Hall Museum (6.6 km).