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Mangapapa Hotel
466 Napier Road, Havelock North 4172 New Zealand
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Avg. $427 /night, 10/13 - 10/14
$750
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$419
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5.0
#1 of 5 hotels in Havelock NorthLocation
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Value
This award is our highest recognition and is presented annually to the top 1% of businesses across select categories.
Luxury, seclusion, elegance and romance - four words which describe this stunning boutique hotel. Surrounded by landscaped gardens and orchards, Mangapapa Hotel offers the finest luxury accommodation in its magnificent suites. Together with the renowned restaurant, spa retreat, and facilities such as the pool and lawn tennis court, Mangapapa delivers Hawke's Bay's ultimate luxury experience.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Tennis court
Banquet room
Spa
Parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Facial treatments
Full body massage
Massage
Concierge
Non-smoking hotel
Laundry service
Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Safe
Iron
Wake-up service / alarm clock
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Romantic
Location
466 Napier Road, Havelock North 4172 New Zealand
Getting there
Hawkes Bay Airport
18.2 km•
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Car Hire
185 Restaurants
within 10 kilometers
397Reviews0Q+A80Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
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Detailed Reviews
This package was the complete luxury stay. A glass of bubbles and excellent platter on arrival, the form filling could be completed in your suite at your leisure. The suite was spacious, light and a perfect mix of traditional and modern. The five course dinner menu was innovative, flavourful and artfully presented, the breakfast options excellent. The historic building was lovingly maintained as were the grounds and gardens. Attention to detail was obvious everywhere; the homemade treats to accompany the tea and coffee in the room, the special touches in the evening turn down service, the professional and warm staff. The people who own, manage and work here obviously take great pride in the Mangapapa Hotel, it shows and is appreciated.
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Date of stay: October 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mangapapa Hotel, General Manager at Mangapapa Hotel
Responded 4 Nov 2020
We are so pleased to read this review of your stay here at Mangapapa. We certainly do things a little different here and we are so glad you noticed our little touches to make your experience with us memorable. Your attention to our service and staff members is particularly wonderful because you are right - we do have an top-notch team that work really well together and really care about our guests. Thank you again for the review and we hope to see you back again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A thoroughly enjoyable few days where all staff worked hard to make our stay feel something special. Rooms are spacious, comfortable and well appointed. Serviced twice daily to a high standard. Pool, Sauna and Spa area similarly spotless. Very generous breakfast included and 3 course set menu dinner with matching wines excellent value. Cycle way on Napier Rd makes for easy access to neighbouring Havelock North, Clive, numerous wineries and cycle trails. Sure to return.
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Date of stay: January 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mangapapa Hotel, General Manager at Mangapapa Hotel
Responded 17 Feb 2021
Thank you for the great review, we're glad you had a wonderful time. Look forward to seeing you again. Kind regards, Josie and the team at Mangapapa Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Mangapapa Hotel had been recommended to us by our golf travel agent. To be honest I wasn’t sure as we pulled up. That was a mistake! From the moment we were greeted and taken care of at the door, we felt welcome and special.
We had dinner at the hotel and decided on the 3 course meal. It was one of the best meals we have ever had. From the lamb to the sorbet to the fish elegantly prepare it was delicious. I had asked if it was possible for something chocolate for dessert the day before. Not only did we have a delicious chocolate dessert but they included an apple trim and ice cream to accessorize.
It is a special place and one that we will treasure.
We had dinner at the hotel and decided on the 3 course meal. It was one of the best meals we have ever had. From the lamb to the sorbet to the fish elegantly prepare it was delicious. I had asked if it was possible for something chocolate for dessert the day before. Not only did we have a delicious chocolate dessert but they included an apple trim and ice cream to accessorize.
It is a special place and one that we will treasure.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mangapapa, Guest Relations Manager at Mangapapa Hotel
Responded 13 May 2020
Dear Susan, Thank you so much for taking the time to share this with us. We are so thrilled that we went beyond on your expectations and made your time with us feel special. This is what we strive for with every guest that walks through our doors. Our Chefs are incredibly talented and will go out of their way to make our guests happy. We are glad you were able to experience that during your dinner in our restaurant. We hope to see you back soon for your next golf trip! Take care.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We attended a Jazz lunch set meal at the Mangapapa Hotel during the Napier Art Deco Festival recently on Thursday 20th February.
It was one of the most disappointing events we have been to. There was light non jazz music being played by a piano and guitar on arrival, this quickly moved to another room to that which we were dining where we could not hear it, and finished about half way through the meal.
Meal service was unprofessional at best, all the dishes varied in size, layout, different plates and one of our party of 4 was missed out on the desert and was eventually served ice cream that was already melting on a slate! Do we not have coffees at the hotel; they were not served to us?
This is not an event that I can recommend is attended, though the food was reasonable, hence 2 star and not 1
It was one of the most disappointing events we have been to. There was light non jazz music being played by a piano and guitar on arrival, this quickly moved to another room to that which we were dining where we could not hear it, and finished about half way through the meal.
Meal service was unprofessional at best, all the dishes varied in size, layout, different plates and one of our party of 4 was missed out on the desert and was eventually served ice cream that was already melting on a slate! Do we not have coffees at the hotel; they were not served to us?
This is not an event that I can recommend is attended, though the food was reasonable, hence 2 star and not 1
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mangapapa, Guest Relations Manager at Mangapapa Hotel
Responded 14 May 2020
Dear Mitchell, Thank you for attending the Art Deco event and taking the time to share your thoughts with us. We are disappointed that we were unable to live up to your expectations for the event. The lunch included bubbles upon arrival and a three course lunch with wine pairing, however any coffee purchases were additional. Next time we will ensure this is communicated better to attendees. Our customers and service are always our top priority and we welcome the opportunity to learn from our mistakes. We really do hope you’ll come back so we can show you why we are a five star property. Best Wishes, The Mangapapa Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Can’t beat the location, the vista, the rooms and the history but we were very disappointed with the experience and underwhelming service for the rating and cost of this landmark hotel. On the night we stayed there were only 2 other couples and the place was very quiet and it appeared short staffed; which was a common issue during our trip to NZ. Whilst the following might seem minor these are things you expect when your paying nearly $700 for fundamentally a B&B service. First impressions are very important and the lack of detail was evident and something you’d think would be a given especially if the hotel management was critiquing itself. A couple of examples are the ground keeping standards esp around first impressions at the entrance, the pool (full of leaves with umbrella floating in it) the spa pool (used towels , slippers left lying around) and the limited menu choices. The quality of food (again for the price) was disappointing e.g. at b’fast continental choices were already on your table & the cooked choices were very limited, of average quality and not in keeping with a top end hotel. What was meant to be one of the highlights of our trip was unfortunately average at best.
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mangapapa Hotel, Marketing at Mangapapa Hotel
Responded 12 Apr 2023
Hello Happiness5243808788. Thank you for your candid review of your stay with us. We apologise for our property not meeting your expectations. We let ourselves down with the overall presentation of the Spa, Pool and grounds. Our team has taken on board your comments and we have implemented some changes to remedy these matters. We appreciate your feedback on the breakfast and we are amending our breakfast presentation. Rest assured we do have a skilled and competent team and I am very sorry that we dropped the ball. Hopefully on your next trip to the Bay you will give us an opportunity to show the changes we have made. Many thanks The Managapapa team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
In February 2021 a friend's husband arranged a birthday lunch and spa for her and 5 friends. For $105 each, lunch consisted of 2 slices of french bread, one with some slivers of beef and the other with some sort of chicken salad, and small pile of lettuce greens, followed by a very small dessert, accompanied by a 'complimentary' glass of wine - much smaller than the glasses we then paid for. The 'spa' consisted of an indoor spa pool and outdoor swimming pool. That was it. We paid individually and when it came to my turn, the man at the desk had already charged my pinot gris ($12) to someone who had actually had a Mangapapa red ($19) He refused to fix his error and I was forced to pay the higher price. I hadn't met the other woman before that day so didn't feel able to tell her she owed me $7, and it shouldn't have been put onto me to do so. It was his mistake, not mine and it left a very bad taste in my mouth on top of the miserable 'lunch' we'd been served. The food was a set menu so one of the group who is vegetarian had virtually nothing to eat except salad. For $105.00.
I have made 2 attempts to get this sorted out with Mangapapa. In April I was told the Manager would call me back. Nobody called at all. In June I spoke to Jay, who said she was the Manager and would get back to me. I am still waiting and decided to place this review as a caution to others.
I have made 2 attempts to get this sorted out with Mangapapa. In April I was told the Manager would call me back. Nobody called at all. In June I spoke to Jay, who said she was the Manager and would get back to me. I am still waiting and decided to place this review as a caution to others.
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Date of stay: February 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mangapapa Hotel, Guest Services / Front Office at Mangapapa Hotel
Responded 21 Oct 2021
Dear W9529YRsandyr, Firstly we would like to wholeheartedly apologise that your Mangapapa experience has got to the point you feel the need to write this feedback. We take all constructive feedback seriously and we have escalated your comments to the owners and senior management team. We hope to rectify this situation as a team. To clarify, our spa facilities as advertised and booked include our spa, sauna, gym, seasonal swimming pool, tennis court use and garden games. With regards to the spa lunch it is offered as a two course set lunch and booked as such for the group. We can absolutely cater for dietary requirements as long as we know in advance of the booking. Our Chef has taken your feedback for further consideration with the kitchen team. Again we apologise that we did not meet your expectations and we are as disappointed as you to read your feedback. Thank you for taking the time to share your thoughts. Kind regards The Mangapapa Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We enjoyed a beautiful mid winter couples getaway including hotel stay, 5 course degustation dinner and breakfast (continental buffet plus a la carte). Everything about our stay was exceptional. The service was amazing..... all the staff were professional, attentive and lovely to talk to. In particular Jake who showed us around and settled us in and Thomas who served dinner. Both delightful.
The food was sensational. Every single thing we were served was mouth-watering. Such a high standard. What an amazing chef.
The room was gorgeous and the personal touches were appreciated. I felt in terms of value for money the special was outstanding. Five star luxury. What a treat.
The food was sensational. Every single thing we were served was mouth-watering. Such a high standard. What an amazing chef.
The room was gorgeous and the personal touches were appreciated. I felt in terms of value for money the special was outstanding. Five star luxury. What a treat.
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Date of stay: July 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mangapapa Hotel, Guest Services / Front Office at Mangapapa Hotel
Responded 25 Jul 2021
Dear Nurseclouds, Thank you so much for your wonderful review and recommendation. It is great to read that the team have looked after you well and you have enjoyed your stay in your room and the restaurant service. I have passed on your feedback to our team and they were so happy to read this. We hope to see you again at Mangapapa in the future. With thanks The Mangapapa Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We spent a couple of nights here just before Christmas 2020 and thoroughly enjoyed it. We dinned in one night having the 5 course Chefs dinner. It was actually 9 courses including the bread, the sorbet and the other bits and pieces. Each course was excellent but there was really too much food and I couldn't eat the last one - not to worry though my husband ate mine as well as his. There was a wine tasting to start and, this is a suggestion not a criticism, the wine may have been better matched to the food rather than served beforehand, especially if you had already had a drink in the bar before dinner.
The rooms were very nice, clean and comfortable and the breakfast which was included in the tariff was good (better the second day than the first) but the best thing about the place was the staff who were exceptional in their efforts - there were more staff than guests which is always a bit of a worry.
It is not the cheapest place to stay nor is it near anything touristy but if you are looking for quiet and old world elegance it is perfect and we will happily go back.
The rooms were very nice, clean and comfortable and the breakfast which was included in the tariff was good (better the second day than the first) but the best thing about the place was the staff who were exceptional in their efforts - there were more staff than guests which is always a bit of a worry.
It is not the cheapest place to stay nor is it near anything touristy but if you are looking for quiet and old world elegance it is perfect and we will happily go back.
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Date of stay: December 2020
Rooms
Location
Service
Room Tip: They are all good, just depends on how big you want them to be
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mangapapa Hotel, General Manager at Mangapapa Hotel
Responded 11 Jan 2021
Thank you for your review and feedback, we really appreciate any comments to make Mangapapa Hotel even better! we will certainly take the pointers on board. We hope to host you again, best wishes the team at Mangapapa hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were not looking forward to Xmas 2020 due to Covid restrictions preventing our overseas based children and grandchildren from visiting us. However our experience at the Mangapapa from the outset was an absolute pleasure. All the staff are truly professional, friendly and attentive. Our accommodation was in pristine condition and very comfortable and well attended with 2 service visits per day. We loved the turn down service with the handmade sweets and the meals we enjoyed in the restaurant were truly memorable and amazing. Our duty Manager Tomas is passionate about his work and the hotel and really went out of his way to ensure our stay was relaxing and enjoyable. It is impossible to say anything negative about our stay at Mangapapa as it both met and exceeded our expectations. We highly recommend a visit to Mangapapa to experience impeccable customer service on all fronts and we look forward to returning there again ourselves
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Date of stay: December 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mangapapa Hotel, General Manager at Mangapapa Hotel
Responded 17 Feb 2021
Thank you for the very special review! We're glad we made your Christmas one to remember and we look forward to hosting you again. Best wishes Josie, Tomas and the team at Mangapapa Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
From the exterior approach up the grand drive to the premises, it's stunning. The grounds are superb and the lawns cut to perfection.
The wonderful premises are immaculate and the welcome staff absolutely perfect.
Drinks pre-dinner served by Olaf were a treat and his perfect introduction could not have been bettered.
Our dinner cooked by a wonderful Chef was a delight and very much enjoyed. The dining room warm and welcoming also.
Our suite was also completely perfect and the spoiled treatment by all staff much appreciated.
Breakfast like all meals was wonderful served by the best staff you could ever imagine.
All in all a totally perfect weekend in a totally perfect location in absolute luxury. There's nothing better than Mangapapa in our opinion and you'll love it.
The wonderful premises are immaculate and the welcome staff absolutely perfect.
Drinks pre-dinner served by Olaf were a treat and his perfect introduction could not have been bettered.
Our dinner cooked by a wonderful Chef was a delight and very much enjoyed. The dining room warm and welcoming also.
Our suite was also completely perfect and the spoiled treatment by all staff much appreciated.
Breakfast like all meals was wonderful served by the best staff you could ever imagine.
All in all a totally perfect weekend in a totally perfect location in absolute luxury. There's nothing better than Mangapapa in our opinion and you'll love it.
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Date of stay: July 2020
Value
Cleanliness
Service
Room Tip: all rooms are perfect.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mangapapa Hotel, General Manager at Mangapapa Hotel
Responded 3 Aug 2020
Peter, thank you so much for this review. This is the type of a review an establishment like ourselves dream of. We are so happy to have exceeded your expectations and created the perfect weekend for you. We will pass on your gratitude to the Chef and our outstanding staff members who will be proud to read this. We would be delighted to have you back with us. Take care and thank you again for the kind words.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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"Double check the hotel has all arrangements set up properly so you don’t get disappointed"Read full review
"Spa is good if there is only you and your partner but, gets crowded quickly if others arrive."Read full review
"Make sure and book the ‘Trust the Chef’ 3 course meal. The 5 is an option also, but we had the 3 and it was more than suffice and DELICIOUS"Read full review
"Book a spa treatment, my massage was so relaxing and the beauty room was lovely, take gym stuff as the gym is clean and well equipped."Read full review
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PRICE RANGE
$412 - $552 (Based on Average Rates for a Standard Room)
LOCATION
New ZealandNorth IslandHawke's Bay RegionHavelock North
NUMBER OF ROOMS
12
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Frequently Asked Questions about Mangapapa Hotel
Which popular attractions are close to Mangapapa Hotel?
Nearby attractions include Hawkes Bay Farmers Market (2.7 km), Birdwoods Gallery (7.6 km), and Splash Planet (3.3 km).
What are some of the property amenities at Mangapapa Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Mangapapa Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Mangapapa Hotel?
Conveniently located restaurants include Craggy Range Restaurant, Malo, and St. Georges Restaurant.
Are there opportunities to exercise at Mangapapa Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Are there any historical sites close to Mangapapa Hotel?
Many travellers enjoy visiting Otatara Pa Historic Reserve Walk (10.2 km) and Napier Cemetery (15.5 km).
Does Mangapapa Hotel have any great views?
Yes, guests often enjoy the park view available here.
Is Mangapapa Hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.