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4.5
#4 of 24 hotels in Charlottetown
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Charlottetown's only 4 Star boutique hotel, where clean, crisp decor mingles with natural Island light. We offer guest rooms where luxurious comfort, advanced technologies and eco-friendly initiatives come together in harmony. World class service that anticipates your every need without being fussy, in a historic downtown location that puts the city & the harbour views at your doorstep. Reserve your stay and discover a hotel experience that is unique to you and just as inviting every time you return. Located in our lobby you will find Grand Senses an Aveda Concept Spa and Redwater Rustic Grille a sommelier driven restaurant. Take your Grand Experience even further with luxurious treatments and services at the spa or a meal featuring a market-driven menu uniting East Coast seafood and produce with premier AAA Angus beef, making for unique signature dishes and innovative creations.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Family
Languages Spoken
English
Location
123 Grafton St, Charlottetown, Prince Edward Island C1A 1K9 Canada
The Holman Grand Hotel
658 reviews
Getting there
Great for walkers
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Hotel staff who checked me into my room were delightful people with a great attitudes and attention to detail. I stayed in a terrace king room and it was top notch. The extra few dollars were definitely spending on this room. The pool is smaller then most but it does the trick, the hot tub my girlfriend and I made use of on both days and it was awesome. Room service was delivered very quickly and the food was too die for, relatively cheap based on the quality and the server went about and beyond to accommodate us. Will be back next year for sure and highly recommend.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joshua H, Guest Relations Manager at The Holman Grand Hotel
Responded 20 Feb 2020
Thank you for taking the time to share your experiences with us, and we're so pleased that you enjoyed your time here with us. It is always a profound pleasure to be able to share such positive feedback with our team Thank you again, and we hope to see you again soon!
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Spent four days at the Holman Grand with my mother! Lovely, clean and fantastic service! Big thanks to Luke at Front Desk who very kindly accommodated an early check-in and provided us a room with a great view (ask for highest floor possible). The hotel is central (about a 7 minute walk to practically everything) and has a gorgeous view of the water! There was no buffet style breakfast per se, so we ate a-la-carte at various places (including the restaurant linked to the lobby), which was fine given its central location. There is a full mall connected to the hotel, but we didn't really explore it! There is an extremely small window that opens for fresh air, but it may be too tiny for anyone who requires opening windows fully. Everyone was very friendly and accommodating. I will definitely consider returning here! Great job, Hollman!
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Date of stay: August 2021
Value
Rooms
Service
Room Tip:Ask for highest possible level room facing water: great view!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Luke Thompson, Guest Services / Front Office at The Holman Grand Hotel
Responded 23 Oct 2021
Dear Q9750Rlaj, Thank you for such a thorough review - hearing such a wide range of positives about your stay is great to hear! I'm glad that we were able to accommodate an early check-in and that you and your mother enjoyed a great view. I also am glad that you pointed out and enjoyed your opening window - we are very pleased to offer the option of an opening window as not all hotels provide the option of fresh air! It sounds as if you were able to explore lots given our downtown location and be sure to check out the gems in our attached mall, The Confederation Court Mall, on the occasion of your next visit to Charlottetown. Thank you again for your review. Be well and be safe.
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This is a gorgeous property at the heart of historic downtown Charlottetown. The room was incredibly clean, well appointed and thoughtfully designed. The front desk hospitality from each and every individual I encountered during my 3 night stay was second to none. I was always greeted with a smile and made to feel like I was in a home away from home. Not only are dogs allowed but they are greeted to a welcome package with water and treats always available at the front desk. At the time of my stay there was no charge for pets which made it easy for me to chose the Holman Grand over any other properties. I was able to grab a last minute seat at the Trailside Music Hall for an amazing performance from local talent. This is an ingenious partnership between Trailside and the hotel. The on-site shows are a must-do this summer!
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Date of stay: July 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Suellen Clow, Marketing at The Holman Grand Hotel
Responded 23 Jul 2020
Thank you so much for taking the time to share your positive experiences with us here at the Holman. Yes we love pets and are so glad you were able to bring along your fur baby. We look forward to having you with us again soon!
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First off, great location and valet parking is convenient. We had a corner room with a great view and was overall clean. The shower stall is odd- no door which means the floor gets quite wet & the bath mat then becomes useless especially after 4 people. And why do rooms that can hold 4 people (and booked for 4) only have 3 towels on arrival. Our bed was "ok", I slept in a hole for 3 nights. As others have said, not enough plugs for device charging or in odd spots. Our room got tidied daily but complimentary toiletries (shampoo, body lotion/wash) were never replenished which is odd for the price per night and a hotel at this level. Some front desk staff didn't seem happy to be there as well, no greeting or smile when you enter the lobby. After 2 yrs of Covid you'd think they would be happy to have visitors again.
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Date of stay: August 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Luke Thompson, Guest Services / Front Office at The Holman Grand Hotel
Responded 17 Apr 2023
TorontoRose1, Thank you for taking the time to leave a review. We appreciate comments such as yours so that we may constantly improve our offerings. Please reach out on the occasion of your next visit to downtown Charlottetown as I would love to provide the experince for which we are known.
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Good location for touring downtown Charlottetown. We booked a Superior Room with 2 queen beds. Room was basic, nothing special. The air conditioning was very noisy so I suggest ear plugs if you are a light sleeper. Washroom was small and there was no door on the shower which resulted in water pooling on the floor outside the shower area. Some of the staff were very friendly and helpful, others not so much. Daily housekeeping was appreciated but apparently you have to specify what you want as far as services for example if you want the beds made. Pool area was fun, but when the three of us arrived there was only one towel to share.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Luke Thompson, Guest Services / Front Office at The Holman Grand Hotel
Responded 17 Apr 2023
Dear CaledonGranolaGirl, Thank you for taking the time to leave a review. I hope that you reach out on the occasion of your next visit to downtown Charlottetown so that I can ensure that we provide the wonderful experience for which we are known.
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Billed as Charlottetown’s only 4 star, this hotel really is a cut above when it comes to design. They have this beautiful Atrium that goes up several stories but there is a very warm and cozy room to hang out on the 3rd floor at rhetorical bottom.
As a frequent business traveler the room design is indeed next level. Everything is thought out and is where it needs to be, the hooks in the restroom, the plugs and indeed their bathrobes are so comfy.
Pool and hot tub are great.
Lots of reviews mention the location, right downtown steps from some of the best restaurants, shopping and a short walk from the tourist boardwalk in the summer. Also, it’s attached to a nice small mall that has a Shoppers Pharmacy in it.
Very warm staff and the room was just so bright and beautiful. See my pictures. Thanks for a great stay!
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Date of stay: November 2023Trip type: Travelled on business
Room Tip:Rm 809 is a suite on 8th floor and the sunrises were spectacular. Great views and quiet.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I've rarely left a hotel feeling as absolutely neutral as I did about this one. For everything I liked, there was something I didn't and vice versa. For *me* personally, it was closer to a 3 star experience, but I rated it as 4 because I think there are things which would make it a good fit for others.
To start with the pros: The staff was very friendly and the beds very comfortable. My room was clean, room service was swift, and there were plenty of towel and toiletries. If you're looking for a central location in Charlottetown, it's hard to be better located than this. This is also a very pet friendly location, if you are traveling with a furry friend.
On the flip side, the Holman lacks any particular charm. It was very generic feeling. The hallways and shared spaces felt more like a dorm than a "grand hotel". My corner room was weirdly situated in a way that if the curtains were open, you could see into my room from the hallway. The frosted window on the bathroom door feels a little intrusive and I didn't love the positioning of the shower directly in front of the mirror. Because the glass doesn't cover the entire shower, there was a fair amount of residual splash on the floor as well.
There was a surprising lack of usb or charging ports. The only "charging dock" was on top of an outdated clock/radio which would have supported a first generation iPhone. The key cards were extremely sensitive and easy to demagnetize.
The available parking is a valet service. I did find this personally limiting in terms of the times I would leave Charlottetown. I felt bad getting my car more than once a day. Those staying primarily in Charlottetown may not have the same issue.
The pool area is pretty small and would likely be chaotic with more than three families there at once.
All in all, it was a fairly priced hotel that had last minute availability when I needed it, so I feel fortunate for the stay. I can't say that I would never return... but neither would I likely seek it out.
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Date of stay: February 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Luke Thompson, Guest Services / Front Office at The Holman Grand Hotel
Responded 17 Apr 2023
Thank you, Fferffee for taking the time to leave a review. I am pleased to let you know that we have updated the tech in our guest rooms which now all feature wireless charging, USB-C and USB-A charging, as well as Bluetooth connectivity. Please reach out to me directly on the occasion of your next visit to downtown Charlottetown.
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I love the Holman grand. We always have a good visit. But one spot they need to work on is information. When we called for room pricing and suites. They didn't mention anything about couples deals. After we rented and started looking things up. We realized for 30 dollars more we could have got one of the couple's romance packages with snow shoes and restaurant or shopping vouchers. This would have been good to know. And also that animals are welcome. This may have saved us sitter money.since we mentioned on the phone we just had to drop out dog of and we would head up. This isn't a complaint, just more of a suggestion. We told them it was a romantic vacation, and they could have offered us the packages. But if on a normal call they were to ask the purpose of the visit , and then make suggestions , it could have made our visit a lot more pleasant then it already was. But the only real complaint was cold. The big windows just radiated so much cold that my wife was freezing on her side. We like to keep the curtains open to wake up to sun, but it was a bad idea lol. none of this will stop us from staying again.
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Date of stay: January 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Suellen Clow Munro, Marketing at The Holman Grand Hotel
Responded 26 Mar 2021
Thank you for your four star review! We appreciate your loyalty to The Holman Grand and hope to welcome you back in the future. Thank you for identifying a training opportunity for our staff to better customize our guest’s reservations. We are currently looking into improving this aspect of our reservation experience. Pets are always welcome at The Holman Grand and we never charge for them either. We hope to welcome you and your dog back to stay with us soon.
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The Holman grand is a beautiful hotel in Charlottetown, PEI and I have stayed in many lovely rooms here. I recently made the mistake of booking the king room with outside terrace thinking we would have a special night with a view overlooking this beautiful city… I was wrong. The terrace is actually bordering on the whole air conditioning system if the hotel, so when you sit out you have continuously loud fans with the smell of grease from the restaurant. What a disappointment. I’ve paid less for much nicer rooms in this hotel. They should not be marketing this as a special room abs putting a higher price on it when it is an inferior space in the hotel. Be transparent about what you are offering!
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Luke Thompson, Guest Services / Front Office at The Holman Grand Hotel
Responded 19 Aug 2022
Dear D2247JGnatalief, Thank you for your review and for your loyalty to our property. I am sorry that you were disappointed in the Terrace King guest room. The terraces are located on the 4th floor and don't feature the city/harbour views of some of our other guest rooms. I appreciate your comments regarding how the rooms are marketed - this is something that we will look into adjusting as we always strive to be direct and transparent. Thank you for your review and I look forward to welcoming you back again soon.
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I have no complaints regarding the staff, as they were friendly and accommodating.
However, I cannot recommend this hotel and will not be staying there again.
1) I was expecting better service from a hotel that does not provide parking or breakfast.
2) Our room did not have any notepaper, pens, nor robes. (Which was an oversight by the staff).
3) The elevators take an inordinate amount of time to be called - there are only two in the hotel, and they are mostly occupied by cleaning staff.
4) Showers are constructed in such a way that there is no choice but to end up with a pool of water on the bathroom floor. (there is no shower curtain; just a holf wall of glass, and then a half wall of open space.
5) Shower heads are installed very low on the wall. If you are 5'10 or taller - good luck.
6) We were woken at 8:20 AM by a staff member who repeatedly kept knocking on our door. When I asked what they wanted, they said, "Did you need any towels?". We had not request towels, nor did we request room service.
7) If you are looking for an adult experience, this is not the hotel for you. There were numerous children running around the hallways yelling and making noise.
8) Elevator floors constantly soaked with water from people using them after they come from the hot tub and pool.
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Date of stay: April 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:You get very little for your money.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Luke Thompson, Guest Services / Front Office at The Holman Grand Hotel
Responded 17 Apr 2023
Thank you anthonypE3212MR for taking the time to leave such a thorough review. While I am pleased that you found our staff friendly and accomodating I am sorry that you were let down by other aspects of your stay. Please reach out to me directly on the occasion of your next visit to downtown Charlottetown and I will ensure that you receive an experience in line with what we are known for.
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Hi. Was valet parking was not available last time we were there. After regular business hours there is lots of on street parking (safe, well lit, no charge) around the corner on University Avenue.
The hotel offers valet parking at an additional cost. Street parking and parkade parking options are also available. Parking in downtown Charlottetown is free on the weekends with meters during weekdays.
There are more places to choose from in the Charlottetown area.
PRICE RANGE
$279 - $365 (Based on Average Rates for a Standard Room)
LOCATION
CanadaPrince Edward IslandCharlottetown
NUMBER OF ROOMS
80
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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