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4.0
#12 of 24 hotels in Charlottetown
Location
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Value
Cleanliness
Service
Sleep Quality
The Quality Inn & Suites Downtown is located in the heart of Charlottetown just a short walk to many local attractions, including the Confederation Centre of the Arts, Province House, the waterfront, shopping and restaurants. The Charlottetown Driving Park & Casino are only a five minute drive. The Charlottetown Boardwalk meanders along the shoreline, allowing visitors to stroll along its pathways, relax on a park bench or enjoy a picnic on the water. Stay with us we provide FREE of charge: free Hot plated Breakfast, free WIFI, free coffee station in lobby, free Parking and Business Centre. We also offer guests free Bell Aliant Centre Pool passes featuring two pools, waterslide, diving boards which is a five minute drive from the hotel. We are a 30 minute drive from Anne of Green Gables Historic site and the famous Cavendish Beach. Our Award winning Golf courses are a short drive away and a must while on our beautiful Island. Quality service and Quality rates stay with us while on PEI!
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My family and I left Toronto on August 28 2023 and arrived in PEI on the 29th having pre-booked a cottage in Tracadie for 2 weeks. The only thing I will say about the cottage is that it was inhabitable. We decided to drive to Charlottetown, find a hotel for one night and return to Toronto.
Having stayed at a number of Quality Inns driving to and from Florida, for many years finding a Quality Inn for one night in downtown Charlottetown was a breath of fresh air and what a find!
The kindness, warmth and compassion shown to us by Tanya Bevin General Manager and the young lady at reception touched our hearts. Tanya was able to secure two suites for us for one night, one at the Sutherland House and the other at Holland Grove House two separate buildings outside the main hotel. A read on the history of the ‘Inn on the Hill’ and the two buildings is a must. The Inn is within walking distance of virtually everything.
The two suites were unbelievably clean with a four poster king size bed, armchairs, desks, A/C, TV, fireplace, bay windows, wood floors and a kitchenette equipped with a full fridge, microwave, table and chairs.The bathroom had a shower etc. and outside the bathroom was a tub with a privacy screen. We had more towels than we would ever use. All the comforts of home, plus. Exactly what we needed for a good night’s rest after a horrific start to our PEI holiday.
Tanya, excellent job in selecting, training and mentoring all members of your team. This is what sincere and warm hospitality ought to be. You, Francie, Jenn, Cathy, Sanjeedah, cleaning staff and Mayra in the dining room have shown us just that. Your team has commitment, superior people skills, attention to detail, teamwork, enthusiasm and a great attitude. You and your entire team bring your A-game every day and night and always with a smile. Thank you. . Needless to say, we decided to stay for another week.
There is so much to do and see that a week is not long enough. From the quaint villages, red sand and cliffs, lighthouses, beaches, seafood restaurants and bars, some with live music, The Farmer’s Market on Sundays, numerous historical buildings, shopping on Victoria Row, the waterfront, the Anne of Green Gables shop, farms, fishermen bringing in their day’s catch at the North Shore, hiking trails, places of worship and so on. Let’s not forget the gentleness of the Islanders.
As Charlottetown has been the birthplace of Confederation since 1864 every street walked, every building and every corner passed envelops you with history. Living in downtown Toronto, I was in awe.
So many adventures and more history is waiting for us. We are already planning a return trip to PEI next year.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip:The Quality Inn & Suites downtown is the starting point of your historical and magical adventure.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tanya Bevan, General Manager at Quality Inn & Suites Downtown
Responded 27 Sept 2023
Hi Pamela, Thank you for taking the time to post a review to let others know about your recent stay! We cannot express how much we appreciate it! We are a small family owned and operated business and this means so much to myself and our team. We are so thrilled your enjoyed your time with us and on our special Island. We look forward to seeing you the next time your travels take you our way. Tanya
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This was the seventh stop on our road trip to the maritimes. We stayed at the Inverness House, it’s not connected to the main building but it’s less than a minute walk away. There’s lots of parking right out front of the building. It was a very large suite with a full sized fridge and freezer, a microwave, sink, basic dishes, cutlery, tea towel and dish soap. The air conditioner was a bit noisy but it worked well, there was also a nice fireplace. The hot water and internet were good, there were lots of usb outlets and plugs around the room. The breakfast was really good, they give you four choices of a la carte. There was a scrambled egg breakfast, a breakfast sandwich, a waffle and fruit, or a muffin, fruit, cereal, and yogurt. The location was great, we were a short 10 minute walk to the boardwalk and trails and there were a lot of restaurants on our street. Would highly recommend to anyone staying in Charlottetown!
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Date of stay: September 2022
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Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tanya Bevan, General Manager at Quality Inn & Suites Downtown
Responded 24 Sept 2022
Thank you for letting others know about your stay! It is very much appreciated! Tanya
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My daughter and I stayed here 4 nights last week as part of a road trip and this hotel was truly the highlight of our trip. We booked towards the end of June and the only room available was a deluxe king suite with a jacuzzi and kitchenette. It was a little over what I was looking to spend initially but I figured it being so close to everything downtown would probably be worth it. The check in was great and we even got homemade cookies as a welcome treat. Our room was in the adjacent heritage building, a beautifully restored house. The hallways and carpet looked beautiful and clean. We opened the door to our room and wow it was huge and felt like our own grandiose apartment. I’d estimate it at about 400 sf with 4 large windows, high ceilings, original wood floors, king size bed, huge 2 person jacuzzi tub and bathroom with a walk in shower. It also had a kitchenette with a mini fridge, microwave, plates and cutlery, AND a fireplace. A sit down breakfast with waiters serving food was complimentary ( we still tipped but most didn’t seem to), there were 4 choices and we could never finish our plates. Location is very walkable and we didn’t use our car the whole time we were there. We enjoyed our stay so much that we added an extra night to our 3 night stay. We saw some of the other rooms while housekeepers were preparing them for future guests and they looked just the same but on a much smaller scale. I would definitely recommend this hotel.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tanya Bevan, General Manager at Quality Inn & Suites Downtown
Responded 31 Jul 2022
Thank you for taking the time to share your experience with other travelers! We are thrilled you enjoyed your stay in Sutherland House and in Charlottetown. I will share your wonderful comments with my team. We look forward to seeing you again soon! Tanya
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I’m thé type of person that prefers don’t write anything before write a bad review for a business because I do understanding how hard can be for business to build and keep a good reputation but I’m writing to prevent others clients about this. Yesterday after 4 hours driving, we arrived to this hotel after 9:00 pm and the guy in the reception (Mike) told sus that Booking.com cancelled our reservation (3 nights) and that unfortunately they just have one room for one night, that btw was $50.00 more expensive that the price we booked.
The guy mentioned that doesn’t worth call Booking.com because recently they do not answer the phone during the weekends and that all those companies like Booking.com recently were offering bad service: cancelling reservations, not answering the phones, over selling rooms etc ( I want to clarify that my experience with Booking.com was great)
So instead take the only room that Mike offered me, I decided call other places around. In the app the Booking.com almost everything look sold out because is a long weekend. I call directly the comfort inn hotel and they did have one room available, so I decided to go in person to the Comfort Inn, that I think is the same business franchise (choice privilege consortium) we made our reservation, just preventing that I loose the few options of disposability around. Once I was in my room, we decided to call Booking.com to find out what was the problem and the lady from Booking.com was very friendly and said that will call to the quality inn hotel because Booking.com never cancelled my reservation, she called me back to said that my reservation still available that maybe was a miss understanding but confirmed that we were in the right hotel that we booked because there are two quality inn hotels in Charlottetown, Anyways at that time we were already installed in the comfort inn and we’re tired we decided to don’t go back to the quality inn. By the way, at the reception at comfort inn that we are now said that during these days we won’t have housekeeping so we need to make our bed and keep clean the room but the charges us as if they offering the cleaning service, something it’s not right with these hotel franchises. So if you experienced something like this please call Booking.com , Expedia or whatever other website that you use to book your rooms, they will clarifying and solve the issue. I guess being a long weekend, the quality inn planned to sell our room in a higher price and that’s why they were trying to not provided me my original reservation. I found that Mime was very pushy trying to sell me one night only in a higher price with only one bed. My apologies that my English is not perfect, English is my second language.
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Date of stay: July 2021Trip type: Travelled on business
Room Tip:Contact your agency right away if you book your room with a third party as Booking.com...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tanya Bevan Ryan, General Manager at Quality Inn & Suites Downtown
Responded 2 Aug 2021
Good morning, I am very sorry for the misunderstanding. We did not have a reservation under your name. When you book online by a travel agent or booking site it is the policy to call them when you have an issue. As they are getting paid a commission by your booking. Your reservation was booked under a completely different name never given to us. There are 4 hotels on Prince Edward Island under Choice Hotels Canada. With bookings made online by guests reservations are made at different properties in error daily. I am glad our front desk agent was able to find you another room as most hotels were sold out with it being a long weekend. Once again I am sorry for the inconvenience. Tanya
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We recently booked with the Inn on the Hill for their Girls Night Wine package. From start to finish the experience was excellent. Since my last stay this property the hotel has undergone updates including modernizing the lobby and restaurant to a classy- elegant feel! Upon check in the agent was friendly and helpful as our room was ready and she allowed us to arrive early:) We were four to a room with lots of space and found the beds were very comfortable. We ordered apps/supper from the restaurant which was delicious and then ate from the restaurant again before checking out in the morning. Our watiress was friendly and attentive and breakfast was tasty and filling ( great sized potions and the added bonus was it was included with our package!) All 8 of us enjoyed our stay so much so we are already planning another Girls Night at the Inn!
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Date of stay: February 2021
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tanya Bevan Ryan, General Manager at Quality Inn & Suites Downtown
Responded 25 Mar 2021
Thank you for taking the time to post a review of your recent stay! We are so happy you enjoyed your Girls Getaway! We look forward to seeing you soon! Tanya
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Booked via choicehotels.com for 143$ per night for 2 nights. Early check in was friendly and efficient, and was provided a few cookies.
Room was located in the Sutherland House behind the hotel. on second floor. Very nice building but if you need an elevator, stay in the main building.
Room had a king bed, LCD TV with decent channel selection, wifi, good view, modern yet cosy feel, good bathroom.
Breakfast is included. You get a choice of 4 breakfast prepared by the restaurant. I had the eggs, sausage, bacon and homefries, very generous. It comes with scrambled but you may ask for over easy (only 1 egg, extra for additonal eggs). Gluten free bread is an option (1 slice).
No gym or pool but they provide day passes to the university facilites (you will need a car).
One warning, if you are returning to YYG by cab, add an extra 30 minutes wait given there is not much cabbies in town.
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Date of stay: June 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tanya Bevan, General Manager at Quality Inn & Suites Downtown
Responded 29 Jun 2022
Thank you for taking the time to post a review. We are thrilled your enjoyed your stay and look forward to seeing you the next time your in Charlottetown. Tanya
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We had to book a last-minute room through a central booking site for Comfort Inn in the immediate aftermath of Hurricane Fiona. If I had been hunting for a week, I couldn’t have found a better room than the Quality Inn and Suites in Charlottetown. When we went to register, we were told that we were in the “heritage section” of the hotel, which was otherwise a mid-rise building in the heart of downtown. This transpired to be two heritage homes that had been purchased by Quality Inn and turned into suites that maintained the original floors and woodwork with modern plumbing. Gorgeous – what a brilliant corporate gesture to maintain the streetscape in a heritage area. It was charming and comfortable with furniture appropriate for the period. We had a small issue with a heating vent and the manager came over within minutes to fix it. The stay also included a to-order breakfast (pretty impressive, considering they were coming out of a blackout), which was excellent, served by one of the sunniest waitresses we encountered all trip. We would definitely visit again.
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Date of stay: September 2022
Location
Service
Sleep Quality
Room Tip:If you can possibly get into the heritage section, do it.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tanya Bevan, General Manager at Quality Inn & Suites Downtown
Responded 10 Oct 2022
Thank for sharing your recent experience! I will pass along your wonderful comments to my team! We are thrilled you enjoyed your time with us and our Heritage House! We look forward to seeing you again when you are in our area. Tanya
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I didn't realize when I booked the room, that I booked a room in one of the Historical Houses beside the Main Hotel. An amazing suprise, for sure!
It was a beautiful suite, with a large kitchenette (full size fridge, and stocked dinning and silverware). The beds were super comfortable, and the bedroom and sitting areas were large, and well appointed.
Super close the the downtown area, which is an added bonus!
The front desk staff were friendly!
The breakfast was very good, and again, the staff working in the dinning room were alos so friendly. It was nice to have an sit down breakfast, rather than a buffet style.
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Date of stay: August 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tanya Bevan, General Manager at Quality Inn & Suites Downtown
Responded 1 Oct 2022
Thank you for taking the time to post a review of your recent stay. So glad you enjoyed your stay and our plated hot breakfast in the restaurant. I will pass along your lovely comments to our team. I believe the friendliest Hotel in Charlottetown! Our team works hard and always with a friendly smile!
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We chose to stay here for a night after having car trouble on a road trip to PEI. The front desk staff were so helpful and friendly, including storing our luggage while our car was being repaired. The location is great, as without a car we were able to walk everywhere. There are so many great shops and restaurants plus the waterfront nearby. The room was clean and comfortable and the included breakfast was a choice of four hot and cold choices that you ordered in the hotel's restaurant. Another good stay at a Quality Inn.
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Date of stay: July 2022Trip type: Travelled with family
Room Tip:I don't think there is an onsite swimming pool.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tanya Bevan, General Manager at Quality Inn & Suites Downtown
Responded 22 Jul 2022
Thank you for sharing your experience with other travelers. I will pass along your comments to our team! We look forward to seeing you again soon. Tanya
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First visit to PEI in 25+ years and I stayed here for two nights. Very impressed with the hotel. First remember to book either hotel direct or thru Choice Hotels because if you are a CP member, as a thank you they give you a gift of cookies to say thank you for being a choice privilege member.
My room was in immaculate condition and just was I needed to have a weekends getaway. However if you have mobility issues the suites are not in the main building but in the two adjacent converted homes, so no elevator.
Breakfast is included and was a great options due to covid. They gave you coupons and you just hand them to the server and place your order.
Will definitely stay again next time I go to the island.
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Date of stay: October 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tanya Bevan Ryan, General Manager at Quality Inn & Suites Downtown
Responded 19 Oct 2020
Thank you for taking the time share your experience! We are thrilled you enjoyed your stay & breakfast. I will share your wonderful review with my team. They are working extra hard during this difficult tines to ensure guests feel safe at the Inn. Tanya
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New Glasgow, Canada44 contributions40 helpful votes
Hi,
There are lots of great restaurants with in walking distance of the hotel. We have a wonderful restaurant on site specializing in local products, home cooking and everything made in house! Lobster on the Warf is wonderful option for Lobster and all things seafood. Hope this helps if you a specific type of food you are looking for please ask our front desk agents at check in.
Tanya
There are more places to choose from in the Charlottetown area.
PRICE RANGE
$193 - $223 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
quality hotel charlottetown, quality inn and suites, quality inn charlottetown, charlottetown quality inn
FORMERLY KNOWN AS
Inn on the Hill
LOCATION
CanadaPrince Edward IslandCharlottetown
NUMBER OF ROOMS
73
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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