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3.0
#24 of 24 hotels in Charlottetown
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Charlottetown Inn & Conference Centre is a centrally located Hotel in the heart of historical Charlottetown. We offer over 6,000 square feet of spacious meeting space as well as 143 guest rooms. Included in your room rate is a free hot breakfast, free parking, free Wi-Fi and free local newspaper. Enjoy a leisurely walk to the many attractions, restaurants and theatres that Charlottetown has to offer. If beaches are what you are looking for, we are within a 30 minute drive to many of PEI beaches. PEI is known as Canada's golf destination and we are centrally located on PEI to allow easy commutes to and from many courses. We offer great rates on extended stay rooms through the winter months. This is beneficial to both students and those closing cottages for the season. Come join our Family on your next visit to the Gentle Island.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Green
Family
Languages Spoken
English, Hindi
Location
238 Grafton St, Charlottetown, Prince Edward Island C1A 1L5 Canada
Charlottetown Inn & Conference Centre
806 reviews
Getting there
Good for walkers
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Romantic weekend on pei book this on another website Expedia for TD I expected more for the price I paid from what I saw on here but the room was subpar it had a kitchenette which had a giant burned ring where somebody put a pot on the countertop which was dated the floor in the kitchen was dated the heating cooling was very dated and I needed instruction to use it. There was a note in the room that said they did extra cleaning for covid-19 yet I used a antibacterial wipe to wipe down the remote switches and handle on the fridge and it was soiled it took four more wipes to wipe down high touch surfaces like countertops I expected with the covered measures that if I were to wipe something like that dirt would not come off. The bathroom had some sort of leak in the ceiling at one time and instead of replacing all the wallpaper they just cut a patch and put it on it the tub didn't drain the toilet didn't flush there was mold in the bathroom the bed was like sleeping in a bowl my back still hurts 2 days later. The breakfast was a bag lunch sort of thing with a tiny amount of food a children's lunch box and orange and a Danish the size of two fingers and a cup of yogurt which was not like you would buy at the store but they actually funneled it into like a dipping container the staff was having a social Convo I waited for them to finish so I could check in not happy also we were in a hotel across the street from the main Hotel so whenever we had a visitor come or order a pizza we had to go downstairs to let them in strange
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Date of stay: October 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I was happy that this hotel was animal friendly as we travel with our dog. The beds were cozy, but our room smelled heavily of stale cigarette smoke. We are non smokers, and the bathtub as well as the door handle had mold on it. The shower head had a blue scum layer on it and it was very unpleasant when trying to feel clean. We booked this location because breakfast was included. Due to Covid the breakfast was a small muffin, an orange, and a dipping sauce container that had vanilla yogurt in it at luke warm temperature. We were not full by the time we ate our scraps of breakfast. Your other option bag was an apple, with a non toasted bagel, a pack of cream cheese, and a yogurt in same container. Upon checking out I went to the desk and they were serving customers their breakfast bags with 1 staff member on sight. I waited about 20 minutes for her to finally serve me so I could check out of the hotel, she kept passing me off for other customers. All I wanted to do was check out. Not happy with the locations services. Due to covid-19 our room was not cleaned between days we stayed, which is understandable but the rest was them cheeping out hard.
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Date of stay: July 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Our stay was satisfactory. We had a queen suite (with kitchenette) and were located on the 2nd floor above the lobby area. Our room was very clean and quiet (2 night stay). We had ebikes and although I had sent a message several days prior to our stay asking if they had a secure storage area - no reply was sent. They do NOT have any place to store bikes and it was suggested that we keep them in our room. This involved winding through several narrow hallways to a very small elevator and then again winding through more hallways to get to our room. (Worth the peace of mind as we were told it would not be wise to leave them on our vehicle overnight). The included breakfast was satisfactory with choices of cereals, breads, muffins and pastries in a comfortable room on the basement floor. Overall we were pleasantly surprised with our stay - our needs were met and cleanliness and quiet were good. Our room had very good AC built in which was definitely a necessity. The hallways were very hot but our room was a perfect temperature. Our queen sized bed was very comfortable. Although the unit was very dated- it was satisfactory to our needs.
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Date of stay: September 2022Trip type: Travelled as a couple
Room Tip:Â Our second floor suite was in the main building. I would suggest requesting this building.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elizabeth Collicutt, Guest Services / Front Office at Charlottetown Inn & Conference Centre
Responded 21 Sept 2022
Hello Valued Guest, Thank you for sharing your experiences with us. We are happy to use all feedback for improvement of the hotel and experiences of our guests and will be looking into options for bike storage. We are happy to hear that your stay was satisfactory, and hope to host you again soon. Best, Elizabeth Collicutt
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Terrible experience. How can a hotel-conference centre have no maintenance staff available to deal with problems? Missing a few of life’s luxuries.
When I checked in at 7:30 pm the room temperature was 29 degrees. The gentleman at the front desk informed me that my only option was to open the one window in the room. Taking his suggestion I opened the window. After 4 hours we are now at 27 degrees Celsius. Yippee.
I asked for a fan. No go. He claimed to be the only employee on duty in the entire hotel this evening and couldn’t leave the front desk.
Oh ya. Most of the wall plugs don’t work, the Kleenex box is empty and there are less than a dozen squares left on my TP roll. The TP roll even had the little fold on it to indicate someone had attended to it and gave it their assurance of quality. I guess I will hold until morning then splurge on the abundance of paper products.
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Date of stay: June 2022
Location
Cleanliness
Service
Trip type: Travelled on business
Room Tip:Â My best recommendation is to choose another hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I called to ask some questions about their bookings and how to approach booking a room and the costumer service was terrible and made me decide to not stay with them. As a person that works in the hotel business this is disgraceful and unprofessional. Hopefully they will start to care about people’s questions especially when the someone is trying to stay with them and bring them business.
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Date of stay: April 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This property was the worst I’ve ever seen. It’s a construction zone, yellow tape and dumpsters everywhere on one side of the road, and on the convention side one side of the hallway was closed off with orange drop sheets clearly under construction. We were first placed on the convention centre side; walked into our room which had an awful smell. I went back to the main lobby, and the accommodated a room switch to a brighter less smelly room, although there was a window air conditioner which seemed to be battling with the heated vent system. Our door looked like it had been kicked in before, handle was loose, door was loose/didn’t appear to close properly, walls were dented, walls were dirty, there was a half empty bag of chips in the room we later found and a towel under the bed we found in the morning which clearly shows it wasn’t cleaned properly and just felt absolutely disgusting as soon as we entered anyway. I contacted Expedia about the possibility of a refund and they said the room was non-refundable - which of course because it was the same day so why would they give a refund. The room was not a non refundable room when I booked so I only assume it’s bc it was the day of the booking. The pool had a literal brown ring around the whole thing, it was dark and dreary. When we were checking out, a family had the same room we initially had and I overheard them say one of them was sick all night - it’s no wonder.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Just don’t book here - best tip I could give
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
All I have to say is we had booked two nights and even after they moved us at midnight to a different room on the first night by 9 o’clock the next morning we were packed up and gone. We did have to argue with them to get the money back from our second night and there was no real apology for the first night. We had dropped her stuff in the afternoon and went out for the evening and when we came home we realize there was garbage on the floor from the other guest, the air conditioning didn’t work and all it did was a loud motor blow all night long, our eyes and throat‘s were burning.At midnight they moved us to a new room and it had dead bugs in it. I would never ever stay there again.
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Do not book this hotel. We checked in and we're directed to the rooms across the street. We had to take the tunnel through to the other side. The smell of mold, damp, cigarettes and marijuana were strong in the hallways for our entire stay. Our room had a strong chemical smell. We immediately went online to see if we could find somewhere else, but everything was booked solid. Our bathroom looked like it had mold in it and there were stains on the old wallpaper. Our room did not get cleaned and we finally asked why and they told us that service had to be requested. We were not told this when we checked in. The carpet in this place is gross and stained. Our chair had an ugly stain on it as well. Our air conditioner worked, but was very noisy. The dirt in the vents made us want to throw up. The only good thing about this place is the location and it was quiet. They really need to renovate this place or condemn it.
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We were camping at the national park for a few days and on the last day of our trip there was torrential downpour and thunderstorm warnings so we decided to pack up and get a hotel in Charlottetown for our final night in PEI. Turns out it would have been better to sleep outside in the pouring rain in our tent than stay at the Charlottetown Inn and Conference Centre.
First off, as soon as you pull up the building looks dilapidated and it’s not much better once you go in. We grabbed our bags and checked in and were told our room was in a building across the street. So, we had to pack everything back in our car in the rain and go across the street. Lots of sketchy people hanging around the building.
As soon as you enter the building it smells like mold and cigarettes with stains everywhere. The room was even worse. There was a window ac unit cranked when we walked in so the room was freezing. The unit didn’t fit in the window fully so the curtains were shoved into the crevices around it to stop rain and bugs from coming into the room.
There were so many stains, mold, ripped wallpaper and handprints all over the walls of our room. I felt dirty just standing in there. I also found a weird blue stain on one of the towels in our bathroom.
I decided to use the gym which is in the main building, so that meant I had to cross the street in the rain to use it. The gym looks like it was nice at one point and just hasn’t been cleaned in a long time. It’s also in the same area as the pool which also looked like no amount of chlorine could clean. The change room/bathroom was nasty. The toilet stalls had weird peep holes so you could look into the stall next to you.
Apparently there is an underground tunnel that connects the buildings but when I asked a staff member if I could use it he said no, no, no.
We decided we really didn’t want to hang around so we went out to dinner and then a pub to kill some time. When we got back to our room shortly after midnight, we found bloodstains on our sheets that were hidden by the pillows. We luckily had 2 beds in our room so I just slept in the other one since it was so late at night.
The next morning we got up early and packed our car. We saw a lady smoking out of a crack pipe in the parking lot which was a fitting conclusion to our stay. I mentioned the blood on our sheets as we checked out and the front staff was helpful and offered a 20% discount on our room. You can tell they are trying to do the best they can and probably have to deal with many similar complaints. However, we also had to talk to the the head of housekeeping and instead of apologizing or being embarrassed about the situation, she gave us attitude and said she had to go check even though I showed pictures of the blood stains.
The only good thing is the location is within walking distance to downtown which is great since you won’t want to spend much time at the hotel.
The hotel is apparently renovating so hopefully they can turn things around and maintain the property better moving forward.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: don’t stay here, if you do, lock your car and always wear sock or shoes, and check your bedding...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The room was clean, but didn't present well. Could only find one outlet for charging electronics. The wifi would connect sporadically, but not enough to be useful. When I took my issue to the front desk they had the Maintenance person come to my room, but since he had full bars on his phone, my concern was ignored. I require a strong wifi connection as my travel is for work. Next morning's shower was invigorating as it wouldn't be considered warm by any stretch of the imagination. So, for $200.00 per night, taxes & fees included, this hotel, in my opinion, is severely overpriced.
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
No we do not provide a shuttle to or from the airport. The airport does have many cab companies that have been certified by the airport and provide excellent service.
There are more places to choose from in the Charlottetown area.
PRICE RANGE
$115 - $158 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western charlottetown hotel charlottetown
LOCATION
CanadaPrince Edward IslandCharlottetown
NUMBER OF ROOMS
143
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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CHARLOTTETOWN INN & CONFERENCE CENTRE | UPDATED 2024 Hotel Reviews & Price Comparison (Canada) - Tripadvisor
Frequently Asked Questions about Charlottetown Inn & Conference Centre
Which popular attractions are close to Charlottetown Inn & Conference Centre?
Nearby attractions include Confederation Centre of the Arts (0.5 km), St. Dunstan's Basilica (0.5 km), and Great George Street Historic District (0.5 km).
