Shangri-La Toronto
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Shangri-La Toronto

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Garden Suite - Living Area
Room & Suite (803)
Shangri-La Toronto
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About

4.5
#4 of 126 hotels in Toronto
4.8 of 5 bubbles
Location
4.9 of 5 bubbles
Cleanliness
4.7 of 5 bubbles
Service
4.4 of 5 bubbles
Value
This award is our highest recognition and is presented annually to the top 1% of businesses across select categories.
Soaring high above the city in one of Toronto’s tallest buildings, Shangri-La Hotel, Toronto offers guests a distinctively urban escape and holds a Forbes Five-Star Rating. Just a 6-minute walk from Queen Street West on University Avenue, the hotel is surrounded in all directions by the best the city has to offer. The nearby Art Gallery of Ontario, the vibrant waterfront and the non-stop energy on Yonge Street are just a few of the great city hotspots within easy reach.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Evening entertainment
Babysitting
Airport transportation
Secured parking
Wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast in the room
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Hammam
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Shops
ATM on site
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
On-demand films
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
City View
Luxury
Languages Spoken
English, French, Chinese
Hotel links
Special Offer:Exclusive Member Rate

Location

188 University Avenue, Toronto, Ontario M5H 0A3 Canada
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Toronto Island Airport
Toronto Pearson Intl Airport
19.7 km
See all flights
St. Andrew
3 minToronto Rapid Transit
2,013Reviews45Q+A100Room tips

Reviews
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Detailed Reviews
KKDBS wrote a review Dec 2019
London, United Kingdom26 contributions52 helpful votes
5.0 of 5 bubbles
One of the best Shangri-La hotels. Exceptional staff, service, amenities, and location: only a short 5 to 10 minutes walk to and from the station for airport express train. Great cocktails in the lobby lounge. But, as in almost all the other Shangri-La hotels that we have stayed, quality of breakfast is substandard. This I find perplexing that a hotel chain can be so successful in providing an excellent hotel experience but continue to serve breakfast that are below par even for a fast food diner.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NancyMunzarKelly, General Manager at Shangri-La Toronto
Responded 3 Jan 2020
Dear KKDBS, Thank you for taking the time to provide us with such wonderful feedback about your recent stay at the Shangri-La Hotel, Toronto! I am delighted to read that you enjoyed our amenities and the fantastic location. Thank you also for providing us with such valuable feedback about our breakfast buffet. Rest assured that I am going to share your comments with our Director of Food & Beverage to make the necessary improvements. Thank you again and we look forward to welcoming you back in the near future! Kind regards, Nancy Munzar Kelly General Manager
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Top Gun wrote a review Jan 2020
San Diego, California74 contributions67 helpful votes
4.0 of 5 bubbles
I have been there before for a conference and glad to be back. It is in the center of downtown Toronto, very convenient location. Mostly everything is typical "Shangri-La hospitality", and on a smaller side (I mean physically), including the pool, lobby, and meal portion. Speaking of that, the most memorable was the experience in its Bosk restaurant, exemplified by its creme brulee, which was the size of a Canadian looni, possibly smaller. It was a joke. I should have ordered 10 if I knew it was so small. Same thing can be said about all other appetizers and dessert my party ordered. There was no issue with service and overall, no major complaint, and certainly will go back.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NancyMunzarKelly, General Manager at Shangri-La Toronto
Responded 6 Jan 2020
Dear TopGun2005, Thank you for choosing the Shangri-La Hotel, Toronto for a second time. I am very happy that you enjoyed our central location and the service extended by our colleagues. I would like to thank you for bringing your concerns to my attention as this gives us the opportunity to improve the services for our guests. Kindly know that your comments have been shared with our Director of Food & Beverage to review the menu. Thank you again for being our guest. The whole team would be delighted to welcome you back in the near future. Kind regards, Nancy Munzar Kelly General Manager
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Ali H wrote a review Nov 2022
1 contribution2 helpful votes
5.0 of 5 bubbles
We stayed at the Shangri - La Toronto with our toddler son, and had an amazing experience!

When we arrived at the hotel the valet was prompt and efficient and was able to help us with the car and our bags swiftly. The check in process was just as quick and easy. The concierge provided us with all the necessary information we would need about the hotel amenities, including child care services. We felt thoroughly informed and did not have to wait to be taken to our room. We really appreciated the time Dean took to explain everything about to hotel and downtown Toronto. He really made sure we had everything we needed for our staycation.

Once we arrived to our room, it was clean, spacious, and modern. The room included everything we would need - a crib, coffee and tea, mini fridge, etc. Turn down service was also provided at the end of the night and the room looked spotless once we returned that night after dinner. The view of the room was amazing with a lot of natural sunlight in the room.

The hotel was very accommodating and ensured we had everything we needed to stay at the hotel with a child. The overall ambience of the hotel is very inviting, comfortable, and luxurious. One of the best hotels we have stayed at in Toronto.

The lounge area is a very nice spot to hang out, enjoy a drink by the fire place, while listening to the live music provided. We also stopped by the pool, sauna and hot tub in the hotel and everything exceeded our expectations. It was just so relaxing to be able to hang out in your personal cabana and watch the World Cup soccer games.

Overall, we will definitely be returning to the hotel. It was one of the best experiences we have had. The staff at Shangri - La went above and beyond for us, especially Dean Voon who assisted us throughout our stay. Thank you!
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Date of stay: November 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kari Koskela, General Manager at Shangri-La Toronto
Responded 1 Dec 2022
Dear alihl2093TW, Thank you for your excellent review of our hotel! We are thrilled that you and your son had an exceptional stay with us. It is certainly our people that make the difference. Dean and the team will be so delighted to hear your praises. I am glad you had a chance to visit our vibrant Lobby Lounge and caught one of the World Cup games with us! We hope to welcome you back to the hotel again soon. Kind regards, Kari Koskela General Manager
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Kimberley G wrote a review Sept 2021
Toronto2 contributions2 helpful votes
5.0 of 5 bubbles
My husband and I just checked out of the Shangri-La Toronto. The service was impeccable. We had such an amazing time for our 10yr anniversary. Would highly recommend for those who are nervous about traveling due to COVID or those who have been underwhelmed by service in the city as hotels and restaurants reopen. This hotels amenity availability and service makes up for the fact that we didn’t go away to celebrate. We visited the Lobby lounge during our stay and had amazing oysters and bubbles while listening to the lobby band. We also took advantage of the Pool and sauna and were so pleased with the cleanliness and friendly helpful staff. The turn down service was A+ and we even had bubbles for the bath delivered to our room followed by a speaker when my husband mentioned he couldn’t find the radio. Talk about going above and beyond. We will definitely be back!!
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Date of stay: September 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nancy Munzar Kelly, General Manager at Shangri-La Toronto
Responded 23 Sept 2021
Dear kimbaygal, Thank you for taking the time to share your feedback.   We pride ourselves in offering the highest levels of service and hospitality to all our guests. We are delighted to hear that you and your husband have had a pleasant experience whilst staying with us. Kindly note that I will share your wonderful comments with the rest of the team.   It was our pleasure having you as our guests and we hope to welcome you back soon.   Kind regards, Nancy Munzar Kelly Area General Manager
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Francois G wrote a review Jan 2023
1 contribution
5.0 of 5 bubbles
Superior accommodations and service experienced at Toronto’s Shangri-La hotel. From the moment we walked into the hotel we were welcomed with efficiency and warmth at check in. The suite we stayed in was aesthetically beautiful with a spa like bathroom and luxurious tub overlooking an astounding view of Toronto’s city. Room service was prompt with the attention to details making the experience refined. Hotel located in the heart of the city with a short walk to trendy shopping districts and a multitude of restaurants, cafes and gelateries. All staff encountered throughout stay professional and accommodating eager to ensure our stay would leave a lasting mark. It most certainly did…we are sure to be back! Many thanks.
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kari Koskela, General Manager at Shangri-La Toronto
Responded 4 Jan 2023
Dear francoisg2023, Thank you for taking the time to share your feedback! We are thrilled that you had an exceptional stay with us. It is certainly our people that make the difference and our team will be so delighted to hear your praises. Wishing you a wonderful start to 2023 and we look forward to welcoming you back to the hotel again soon. Warm regards, Kari Koskela General Manager
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Grace27 wrote a review Jul 2020
Toronto, Canada1 contribution2 helpful votes
5.0 of 5 bubbles
I absolutely love the Shangri-La. I have stayed twice last year and have an upcoming stay in a few days. The staff are extremely friendly and very welcoming. The concierge is amazing and applies great initiative with special requests such as anniversaries. I have always stayed in the premier room which has the most visually stunning bathroom I have ever seen- floor to ceiling glass everywhere. The rooms are exceptionally clean. The food is delicious as are the cocktails. I very much look forward to my upcoming stay in the deluxe bedroom suite!
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Date of stay: July 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nancy Munzar Kelly, General Manager at Shangri-La Toronto
Responded 22 Jul 2020
Dear S3859RWangelas, Thank you very much for taking the time to share this wonderful review with us and other travellers. I am absolutely thrilled to read your wonderful comments about our colleagues and that we were able to provide you with our "Shangri-La Hospitality from a caring family". Kindly know that I will share your lovely words with the entire team. We look forward to welcoming you back for your third stay with us very soon! Kind regards, Nancy Munzar Kelly General Manager
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NickyBiral wrote a review Aug 2021
Toronto, Canada4 contributions5 helpful votes
1.0 of 5 bubbles
We checked in to celebrate at long last, our engagement as well as our anniversary, which we had not been able to do because of the pandemic. We told the reservations team this was a very special night and still upon arrival, we were checked into what seemed like the smallest room in the hotel. I called and asked if there were any upgrades available and at first was told no, but to wait and see. We waited maybe 30—45 minutes and received a call that they had found a room for us. It was another room, slightly larger, but still not a suite. In all the years we’ve stayed in hotels for our anniversary, we’ve always received a suite complimentary, so it was unusual to be receive such a room from the renowned hotel. But alas, we were willing to pay for the upgrade if it were available, however were informed the hotel was full. My fiancé was quite outraged by this point as we had our engagement shoot planned later in the afternoon as well and hadn’t had lunch. He started searching for other hotels, but instead found that this hotel in which we were standing, had a ONE BEDROOM SUITE available for tonight! Why had they not told us? I told them we would pay the difference, but no, it was simply not available. Well, we booked it and somehow it was made available. Why had they not wanted to give us the room? It will forever be a mystery. So we went down to check in and waited another seemingly endless 45 minutes to be given the keys and no explanation as to why the room suddenly became available.

By 5pm , two hours after check in, we had a suite! But that was only the beginning of our saga.

They must have only one staff working when you call because it always took 30 + rings to reach anyone for any reason, and it was always the same poor girl who answered. It could be Room Service, Housekeeping, etc., it was always several minutes of rings, and the same person who answered. We wanted our lunch/supper finally and waited an hour for it to arrive. We needed ice and couldn't reach anyone and when we did, it never showed up, even upon following up. We wanted to order food later at night (not before midnight) but no one picked up then either.

The next morning, we called to order breakfast because the iPad wasn't working (no it wasn't past 11am yet, which is when they are set to change over menus). Again, maybe 30-40 rings before reaching someone, who took our order, and then waited 1.5 hours for our food to show up. Asked for a late checkout and the first call it was not granted, even though we were still waiting on our breakfast. My fiancé called and got a different person who apologized for the delay and granted the late checkout, which is actually part of my package but, as always, is “subject to availability”.

We did receive two glasses of champagne, but after all this trouble, I really don’t think that cuts it. I never thought I’d say this, but I never want to go back.
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Date of stay: July 2021
3.0 of 5 bubblesLocation
2.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nancy Munzar Kelly, General Manager at Shangri-La Toronto
Responded 10 Aug 2021
Dear NickyBiral, Thank you for taking the time to share your valuable feedback about your experience and for choosing to stay at the Shangri-La Hotel, Toronto for such a special occasion.   Our vision is to create memorable hotel experiences for our guests and we will continue to strive for excellence.   We are very concerned about the issues you have mentioned and rest assured that immediate improvements will be put into place. Kindly note, your feedback has been shared with our Front Desk Manager, Christine Kim who would be delighted to discuss your concerns further, as well as have the opportunity to regain your loyalty. Please contact Christine, at your convenience via email at christine.kim@shangri-la.com. We do hope that this experience will not deter you from staying with us again in the future and we look forward to speaking with you soon.   Kind regards, Nancy Munzar Kelly Area General Manager
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Vanessa Pretty wrote a review Apr 2023
St. Catharines, Canada6 contributions1 helpful vote
5.0 of 5 bubbles
My wife & I stayed here over the weekend to celebrate our 4-year wedding anniversary & had a wonderful time. We were greeted by the valet when we arrived & they promptly assisted us with our luggage and parked our vehicle. We utilized mobile check-in so we only spent a couple of minutes at the front desk before we got into our room. We booked a premier view, king room and it was beautiful! The view from the entire room was great, but the view from the deep soaking tub stole the show. Soaking in that at night while overlooking University Avenue was divine. In the evening, they had a pianist playing in the lobby & the atmosphere was very warm & inviting. The pool & gym were clean & modern & the service was excellent. We utilize room service for breakfast & it did not disappoint. True 5-star experience. There is a lot of attention to detail here, and it shows. We’d definitely return!
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Date of stay: April 2023Trip type: Travelled as a couple
Room Tip: Valet parking only.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kari Koskela, General Manager at Shangri-La Toronto
Responded 25 Apr 2023
Dear Vanessa Pretty, Thank you for taking the time to share your feedback and for choosing to celebrate your wedding anniversary at Shangri-La Toronto. We are thrilled that you had an exceptional stay with us! It was our pleasure having you and your wife as our guests and we hope to welcome you back soon. Warm regards, Kari Koskela General Manager
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Dana L wrote a review Jan 2020
Toronto, Canada8 contributions25 helpful votes
5.0 of 5 bubbles
My husband and I have been fortunate enough to stay in some of the most beautiful hotels in the world and while the property, amenities and restaurants were stunning in a way that defies description, what sets the shangri la apart is the service. Everyone from the reception to the concierge to the restaurants to the valet congratulated us on our special occasion and we were always met with a warm smile from all staff. The tasting menu at Bosk was Michelin level complimented by an incredible sommelier who introduced beautiful and interesting pairings for every course and our incredibly pleasant and attentive server Sydney. We unfortunately
I left it too long to make spa reservations and there was no availability so we will be back to have our Turkish spa experience. We are fortunate to live close and intend to make the Shangri La a regular weekend getaway.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NancyMunzarKelly, General Manager at Shangri-La Toronto
Responded 16 Jan 2020
Dear DanaL186, Thank you for taking the time to share your positive review following your stay at the Shangri-La Hotel, Toronto. I am thrilled to read that you and your husband enjoyed your stay with us and that Sydney and the rest of the team provided you with our "Shangri-La Hospitality from a caring family". Please know that I will be sure to share your wonderful comments with the rest of the colleagues. It was an absolute pleasure having you as our guests and we can not wait to welcome you back to the Shangri-La Hotel, Toronto in the near future. Kind regards, Nancy Munzar Kelly General Manager
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JBBrockman wrote a review Aug 2022
Nashville, Tennessee13 contributions3 helpful votes
5.0 of 5 bubbles
Loved our entire stay here. 1BR suite was roomy and well-equipped. Housekeeping staff kept all well stocked (tea/coffee/boxes of water, etc.) and responded to our request notes daily. They even have a “pillow menu” to make sure you have the best night sleep.

Bartender at lounge was friendly and made great drinks. Reception and concierge staff were top-notch.

Fitness center was big with machines to do a full circuit if you chose to do so. Plenty of water & towels, and even warmed/chilled towels if you like that.

Pool was decent sized, with a large hot tub and a sauna also available.

Just a great stay overall. It’s not a budget property, but they provide a premium experience.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kari Koskela, General Manager at Shangri-La Toronto
Responded 4 Aug 2022
Dear JBBrockman, Thank you for taking the time to share your feedback with us. We pride ourselves in offering the highest levels of service and hospitality to all our guests. We are delighted to hear that you have had a pleasant experience whilst staying with us. It was our pleasure having you as our guest and we hope to welcome you back soon. Kind regards, Kari Koskela General Manager
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Report response as inappropriate
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Not the right property for you?
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PRICE RANGE
$750 - $1,040 (Based on Average Rates for a Standard Room)
LOCATION
CanadaOntarioTorontoDowntown / Downtown West / Bay Street Corridor / Entertainment District / Financial District / Old Toronto
NUMBER OF ROOMS
202
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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SHANGRI-LA TORONTO - Hotel Reviews & Price Comparison (Canada) - Tripadvisor

Frequently Asked Questions about Shangri-La Toronto
Which popular attractions are close to Shangri-La Toronto?
Nearby attractions include Royal Alexandra Theatre (0.2 km), Princess of Wales Theatre (0.3 km), and Toronto Symphony Orchestra (0.3 km).
What are some of the property amenities at Shangri-La Toronto?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Shangri-La Toronto?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Toronto?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Shangri-La Toronto?
Yes, paid private parking on-site and secured parking are available to guests.
What are some restaurants close to Shangri-La Toronto?
Conveniently located restaurants include Black + Blue, Byblos, and Estiatorio VOLOS.
Are there opportunities to exercise at Shangri-La Toronto?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Shangri-La Toronto have airport transportation?
Yes, Shangri-La Toronto offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Shangri-La Toronto located near the city centre?
Yes, it is 0.6 km away from the centre of Toronto.
Are any cleaning services offered at Shangri-La Toronto?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Toronto offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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