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The Chelsea Hotel, Toronto provides comfort in the heart of downtown Toronto and guests are within walking distance of prime retail districts, colourful local neighbourhoods and major tourist attractions. As Canada’s largest hotel with 1,590 rooms, guestrooms are complimented with complimentary basic Wi-Fi and most rooms feature balconies, offering stunning views of the downtown core. The Chelsea Hotel, Toronto offers 3 in-house dining options. Relax in the lobby bar— Elm Street Bar & Lounge. Enjoy breakfast, lunch and dinner on the seasonal patio with Market Garden. While express|o coffee and wine bar is the solution for an afternoon treat. Relax and rejuvenate on Deck 27. This perfect adult-only urban retreat includes Exert fitness centre, an indoor heated swimming pool and a seasonal sundeck. The Family Fun Zone, located on the 2nd floor, includes a family pool featuring the 130-ft indoor “Corkscrew” waterslide, Kid Centre with resident bunnies and Club 33 teen lounge.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
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The Chelsea Hotel Toronto offers a central location favored by guests for exploring the city, though some have raised concerns about noise and safety in the vicinity. A number of travelers commend the hotel for its amenities, including a pool, yet the rooms often receive criticism for being outdated and not well-maintained.
While opinions on service vary from friendly to disappointing, especially in terms of room service and maintenance, guests are divided on the hotel's value, noting reasonable rates on one hand but costly parking and food on the other.
Location
Central
Atmosphere
Outdated
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Noise level
Noisy
Service
Inconsistent
Amenities
Satisfactory
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I stayed in a Studio Kitchenette room for 2 nights.
Positives: Excellent location; very easy to get to from the Gardiner. Staff were all very friendly and courteous, from front desk to restaurant staff to cleaning staff. Good on-site restaurant selections; decent breakfast buffet and dinner options at the Market for a reasonable price. Convenient 24 hour underground parking with unlimited in/out privileges; bonus that parking lasted until 2pm on my last day. Room and balcony were clean and spacious. Kitchenette was well stocked with dishes, utensils, glassware, cookware. There was a full size fridge/freezer, countertop stove, microwave and kettle. Blackout curtains were effective in blocking out light. Plenty of drawer and closet space. Mattress and pillows were comfortable.
Negatives: No coffee machine in room. The complimentary instant coffee was bad quality and very little creamer was supplied. Fridge door was ajar upon arrival. Air conditioning took almost a full day to cool down the room, so it was stuffy the first night. No room service option to deliver dinner, and no answer at the Market when I tried to call and place an order for pickup. No cushions on the couch other than seat cushions, and the arms were not comfortable to lean on. Balcony door was very difficult to lock and would not stay closed when unlocked. No USB port on any outlets for charging. Towels and facecloths were worn and rough. Overall: Given the price, I was surprised to find so many amenities low quality or lacking altogether. I would likely return but book a smaller, lower cost room for the sake of the great location and parking package.
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Date of stay: August 2024
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Trip type: Travelled on business
Room Tip:Check in line was VERY long on a Sunday afternoon; plan accordingly. Coffee drinkers: bring your...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jessica Norena, Guest Services / Front Office at Chelsea Hotel Toronto
Responded 13 Sept 2024
Dear Ceruleamblue, Thank you for taking the time to share your detailed review with us. We’re pleased to hear that you found our location, staff, and amenities to your liking, and that you enjoyed the convenience of our parking and restaurant options. We apologize for the inconveniences you experienced during your stay. Your feedback about the coffee machine, air conditioning, and other issues is invaluable to us, and we’ll address these concerns with our team to improve our offerings and ensure a more comfortable stay in the future. We appreciate your honesty and are grateful for your comments. We hope to have the opportunity to welcome you back and provide you with an even better experience next time. Best regards, Guest Experience Specialist, Chelsea Hotel, Toronto
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This is a very large hotel with four entrances. This can be confusing as the Niagara bus tours pick up from different entrances (rear/front) so beware of this. The are also different coloured lifts/elevators that go to different floors so get the correct one! There was a long queue/line for reception/check in when we arrived and appeared to be present everytime we were in the lobby. Our room was on the 8th floor and we could clearly hear traffic all the time (maybe pack earplugs?). The hotel is located in an urban area not far from a main shopping mall, metro and restaurants. You need to get the metro to CN tower, etc. We had a twin room of two queen size beds that were comfortable. The bathroom was rather basic with a shower curtain. Breakfast was crowded and seemed expensive, but we soon learnt that everything in Canada is expensive! Room rate was also expensive, in my view, adertised on the back of the room door as $589 for two persons for our room. The hotel has a pool on the 27th floor and a viewing gallery that gives a good view of the surrounding city. Overall was adequate but I have stayed at much better for a similar cost.
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Date of stay: October 2023
Value
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Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jessica Norena, Guest Services / Front Office at Chelsea Hotel Toronto
Responded 27 Nov 2023
Dear PhilipLeic, thank you for taking the time to review your stay, We appreciate your detailed insights and observations during your stay at Chelsea Hotel. Your input is invaluable, and we take all comments seriously as we continually strive to enhance our guest experience. We're sorry to hear about the noise disturbance on the 8th floor and any inconvenience you experienced during check-in. Our commitment is to provide a comfortable and enjoyable stay for all guests, and your comments will be shared with the relevant teams to address these concerns. We hope your time in Toronto was memorable overall, and we'd love the opportunity to welcome you back for an improved experience. Regards, Guest Experience Specialist, Chelsea Hotel
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Our travel agent booked us into this hotel on our first night. We requested a walk in shower as my wife has mobility / balance issues and uses crutches. Our son was travelling with us and we also requested rooms nearby. The room we were assigned was a very long way from the lift which was very difficult after a long flight, and my son was assigned a room 2 floors up and on the opposite end of the hotel. Our room was very poor. The shower was dirty and very tired and the window glazing was blown. The sound proofing was non existent and the road noise was very apparent late into the night. Our son’s room was better as it had been refurbished which is why we gave 3 stars We passed on breakfast as it was $33 We didn’t like Toronto and will probably not return. We only stayed for a trip to Niagara
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Date of stay: June 2023Trip type: Travelled with family
Room Tip:There is a lot of choice in Toronto. Read reviews before booking
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from L M, Owner at Chelsea Hotel Toronto
Responded 30 Jun 2023
Dear Tourist225124, Thank you very much for your review. We sincerely apologize for any discrepancies you encountered with our products and services during your recent stay at our hotel. We understand your concerns and regret any inconvenience you endured. I would like to assure you that we take all guests concerns seriously, and we are committed to addressing and resolving any areas of dissatisfaction. We pride ourselves in building great memories, and your feedback plays a crucial role in helping us achieve this. We hope to have the opportunity to welcome you back and restore your faith in our hotel. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto
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Water slide is only open at intermittent times (which are not posted when they are open so you can never know) and there are also height restrictions so shorter or smaller children cannot experience it, which we found out the ONE TIME we went during our 5 day stay it was open that our 7 year old could not go down. Rooms were outdated and old, pillows were lumpy and ugly. No additional duvets available just the small scratchy fleece blankets. Bathroom was extremely small (your knees could almost touch the door from the toilet and happened with my husband who is over 6 feet) and had loose faucets and towel holder that kept falling off. Kitchenette was also very small (smaller than bathroom with just one small wall with cupboards and appliances and a 3 foot walkway in front) with a mini fridge and countertop stove with no oven. Concierge was very helpful with helping us plan events however and housekeeping were sweethearts. There are multiple entrances so you don’t need to walk around the block to enter hotel if you go out to explore (except after 10pm-6am when they lock some doors) location is alright and fairly close to subway stations and shopping center as well as the Yonge-Dundas square. All were a short walk away.
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Review collected in partnership with this hotel
Date of stay: December 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jessica Norena, Guest Services / Front Office at Chelsea Hotel Toronto
Responded 3 Jan 2024
Dear Silverlemonfly, Thank you for taking the time to share your feedback with us. We appreciate your honest review and regret to hear that your experience did not meet your expectations for a family stay. Please accept our sincere apologies for any inconvenience you encountered during your time with us. We understand the importance of having clear information about the water slide, and we apologize for any confusion caused by its intermittent schedule and height restrictions. Your comments about the outdated rooms, lumpy pillows, and small bathroom have been duly noted, and we assure you that we will use this feedback for improvements. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future. Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto
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You would think they would give you a clean room, the bathrooms are always disgusting when that should be the main area of focus. Then you add on the ignorant housekeeper that doesn’t listen to you and you find out that your wants and needs don’t matter because housekeeping decides to kick you out of your room you’ve paid $1000 for a weekend for. She cleaned my room and left all my dirty diapers on the balcony.
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Date of stay: September 2024
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Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jessica Norena, Guest Services / Front Office at Chelsea Hotel Toronto
Responded 7 Nov 2024
Dear Guest, Thank you for taking the time to share your feedback and for staying at the Chelsea Hotel. We are truly sorry to hear about the issues you experienced with room cleanliness and the housekeeping service. This is certainly not the standard we strive for, and we apologize for the inconvenience and frustration caused. We will address this with our team to ensure better communication and attention to detail in the future. We appreciate your comments and hope to have the opportunity to provide a better experience next time. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto
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Frankly I am beyond disappointed. This was a special trip to celebrate my birthday with my family as I had no treated myself to anything since before covid, and had experienced a year from h$#@. I was so excited for this past weekend and left in tears from disappointment after disappointment with the Chelsea Hotel.
Working with billing just to get them to update my credit information was a several day process of inefficient communication. Tried calling and was met by rude reception, and then billing didn't want to even help me. Now upon looking at my credit card, I will have to deal with them all over again as it looks like I was charged far too much.
When we got there, we realized both of the two rooms I booked were significantly smaller than advertised, missing several amenities listed on the website, no room service options, abhorrently overpriced food in the grab and go that tasted like... well.. no taste.
The rooms did not actually have a proper coffee machine.. but rather an electric kettle and horrible instant coffee. So if you wanted brewed coffee you needed to go and pay absurdly for it downstairs.
Family pool never had towels, teenage lifeguards had miserable attitudes, parking cost an arm and a leg, and frankly the entire experience was just so below sub-par.
I get this is a cheap hotel for downtown Toronto but it really wasn't worth it. I cannot recommend this to anyone without making sure they know what they are getting into. This is going to give you roadside motel with some extra sparkle to throw your senses off.
Kirsten Harrison
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Date of stay: February 2025
Value
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Location
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Trip type: Travelled with family
Room Tip:Just go into knowing its more motel than hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jessica Norena, Guest Services / Front Office at Chelsea Hotel Toronto
Responded 3 weeks ago
Dear Kirsten, Thank you for taking the time to share your feedback. We are truly sorry to hear about the multiple issues you encountered during your stay. Please accept our sincerest apologies for the inconvenience caused. Your feedback is invaluable to us as it helps highlight areas where we can improve. We will be sure to address your concerns with the appropriate departments to prevent similar experiences in the future. If you'd like to discuss your experience further, please don't hesitate to email us directly at cstor.comments@chelseatoronto.com. We genuinely hope you will consider giving us another opportunity to provide you with a much better experience. Sincerely, Guest Experience Specialist Chelsea Hotel, Toronto
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Just come back from 9 day stay at the Chelsea hotel and we were so impressed from the minute we stepped into the hotel to the day we checked out. The staff are wonderful could always help with anything and were great with kids, we were given a room on the the 15th floor which is high up and I was abit warey if going on the balcony as you were very high up so would recommend a low floor for kids or balcony with netting like our family had in her room. The beds were so comfortable and the room was quite spacious and had loads of room for us. The cleaners/housekeeping were so friendly and nothing was too much trouble. The restaurants we found a it pricey so we only had drinks in the hotel but you are minutes walk from Yonge Dundas Square and the Eaton Centre and the subway to take you all over the city. Great stay would defo come back to the Chelsea Hotel when next in Canada. Defo would recommend a trip to Niagara Falls whilst in Toronto, they are magical in real life!
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Date of stay: October 2024
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jessica Norena, Guest Services / Front Office at Chelsea Hotel Toronto
Responded 14 Nov 2024
Dear Guest, Thank you for your kind review! We’re thrilled to hear you and your family enjoyed your stay at the Chelsea Hotel. It’s great to know our staff and location made your visit memorable. We also appreciate your feedback about the balcony and will keep it in mind for future guests. We look forward to welcoming you back on your next trip to Toronto! Sincerely, Guest Experience Specialist Chelsea Hotel, Toronto.
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We chose this hotel based on it being the largest in Toronto and the “friendliest hotel in Toronto,” as well as its claims that it was newly renovated. It was, indeed, a massive hotel, and our room had a beautiful city view from the 15th floor, but be aware that not all rooms are renovated, and they will add an upcharge for a renovated room. We were advised at check-in that it would cost an additional $80/night for a renovated room. The rooms that have not been renovated show it—they’re dated, drab, and have carpet that looks like it hasn’t been updated in decades. Additionally, and most importantly, a mouse ran across the floor while my family was eating in one of the restaurants during dinner. We even took a video while waiting for a manager. Once we spoke with the manager, she asked for our room number and if we wanted gelato (?), but nothing else came from it. Even when we checked out, the desk agent said there were no notes on our room mentioning anything. We have yet to receive a meaningful apology from the hotel despite paying nearly $1200 to stay there and spending more than $100 in the restaurants. While we LOVED Toronto and this hotel’s proximity to what the city has to offer, we will not be staying at this hotel again.
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Date of stay: June 2024
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Location
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jessica Norena, Guest Services / Front Office at Chelsea Hotel Toronto
Responded 11 Jul 2024
Dear Courteney, Thank you for your honest review and for bringing these concerns to our attention. We sincerely apologize for the inconvenience you experienced during your recent stay at our hotel. Please accept our apologies for the incident with the mouse in the dining area. This is certainly not the experience we aim to provide our guests, and we are addressing this issue with our team to ensure it does not happen again. We understand your disappointment regarding the room condition and the additional charge for renovated rooms. Your feedback regarding the room's dated appearance is valuable as we continue our efforts to improve our accommodations. To discuss this matter further and assist you better, please email us directly at cstor.comments@chelseatoronto.com. We value your feedback and hope to regain your trust in the future. Sincerely, Guest Experience Specialist Chelsea Hotel, Toronto
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My husband and I stayed here this past week for 2 nights. Sauna was out, room was too hot and thermostat did not work. Had to keep waking up to open/close the balcony door to cool it down. Shower had someone's razor and hair in it from the previous guest. No complimentary toiletries or bottles of water in the room. Fridge was (I'm sure) as old as I am as well as the in-room wet bar. Don't buy the breakfast in the cafeteria, it's overpriced at $35 a person and the same quality food as complimentary breakfasts from other hotels. (my advice don't eat the breakfast sausages lol). This used to be our go-to hotel for downtown Toronto but not anymore.
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Date of stay: February 2025
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Location
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Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jessica Norena, Guest Services / Front Office at Chelsea Hotel Toronto
Responded 1 week ago
Dear Guest, Thank you for sharing your experience with us. We deeply apologize for the inconveniences you faced during your stay, including the sauna, room temperature issues, cleanliness, and the lack of amenities. This is certainly not the standard we strive for, and we are sorry for letting you down. We are currently in the process of upgrading our rooms to enhance guest experiences, and your feedback helps us in making those improvements. We sincerely hope you'll consider giving us another opportunity to make it right. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto.
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Well where shall I start. Arrived at the hotel at 2215 after flying in from the UK. Went to check in and the receptionist was very friendly but seemed shocked we had booked an executive room and said he needed to pop out the back to check something. He came back a few minutes later and said that there were no clean executive rooms available. I found this hard to believe, considering check out is 11am, so over 11 hours before our arrival. He advised that he would give us a standard room rather than keep us waiting and would give us complimentary breakfast and we could check back in the morning. Not the start to our stay we wanted. We then went to the room. The room was extremely dated and had a musty/dusty smell to it. The sink unit in the bathroom had a massive crack running the full length and wasn’t secured to the wall properly so any weight put on it, it felt like it would fall off completely. And the vent by the bath was thick of grime and dust. The next morning I went down to reception and asked to be moved to the executive room that we had booked and paid for. This request was denied as “there are no executive rooms available”. Which again shouldn’t have been the case because I had booked an executive rooms. The receptionist (different one from the previous evening) then stated that the room we’ve got is a standard room that is the same as an executive room, the only difference being that the executive room has a coffee machine rather than a kettle. I suspect as it was thanksgiving weekend the hotel sold my booked room off for a higher price, I mean what other explanation could there be for my booked room not being available, bearing in mind I booked this trip 11 months prior? Not happy with this I contacted my tour operator who was very apologetic and refunded me the additional paid for the executive upgrade. Nothing was offered from the hotel other than complimentary breakfast vouchers which we wouldn’t use. All in all I will not be recommending this hotel and will not stay here again.
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Date of stay: October 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jessica Norena, Guest Services / Front Office at Chelsea Hotel Toronto
Responded 8 Nov 2024
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. We are truly sorry to hear about the issues with your room and the confusion regarding your booking. Rest assured, we will address these concerns with our team to ensure such situations do not occur in the future. We understand how frustrating this must have been, and we appreciate your patience. We hope you will consider giving us another opportunity to provide you with the experience you originally expected. Sincerely, Guest Experience Specialist, Chelsea Hotel
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"Daily parking is approximately $40 for guests. I suggest looking elsewhere for cheaper. They do have shampoo and conditioner in the bathroom, and a safe and fridge. "
There are more places to choose from in the Toronto area.
PRICE RANGE
$211 - $426 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
delta chelsea toronto, delta chelsea hotel toronto, delta toronto, toronto delta
LOCATION
CanadaOntarioTorontoDowntown / Bay Street Corridor / Old Toronto
NUMBER OF ROOMS
1,590
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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