Windsor Arms Hotel
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Windsor Arms Hotel

18 Saint Thomas St, Toronto, Ontario M5S 3E7 Canada
Living Room
Traveller (168)
Windsor Arms Suite
Room & Suite (223)
The Living Room at the Windsor Arms Hotel
Dining (29)

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About

4.5
#65 of 126 hotels in Toronto
4.8 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.1 of 5 bubbles
Value
Consecutively voted the #1 hotel in Toronto by Conde Nast Traveler Magazine, the Windsor Arms Hotel is nestled on a quiet street ideally located just steps away from Yorkville, the heart of Toronto's most fashionable shopping and entertainment district. An aura of warmth, discreet luxury, and the latest technology combined with our exceptional level of service makes Windsor Arms Toronto's most luxurious boutique hotel. Behind our century-old portals are 28 new luxury suites with 24-hour butler service. The Windsor Arms is host to the Courtyard Cafe - open for Sunday brunch and special events; Prime Steakhouse -open for breakfast, lunch and dinner and a full Vegan menu; the Tea Room for Afternoon Tea and Lounge twenty-two for tapas and cocktails. The Spa offers fully serviced individual treatment rooms, swimming pool and exercise facilities.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Nightclub / DJ
Business Centre with Internet Access
Conference facilities
Wifi
Hot bath
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Spa
Concierge
Non-smoking hotel
Butler service
Dry cleaning
Laundry service
Room features
Air conditioning
Room service
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Quaint
Historic Hotel

Location

18 Saint Thomas St, Toronto, Ontario M5S 3E7 Canada
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 98 out of 100
98
Toronto Island Airport
Toronto Pearson Intl Airport
19.1 km
See all flights
Bay
2 minToronto Rapid Transit
448Reviews9Q+A73Room tips

Reviews
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Detailed Reviews
lynne wrote a review Jun 2022
Pitstone, United Kingdom
4.0 of 5 bubbles
A stunning historic hotel with bags of exquisite charm and quirkiness. Food good and plentiful in the restaurant, and from a design and furnishings point of view this is one of the most eclectic and stylish hotels I have come across.
Spa treatment ( massage) was one of the best I’ve ever had and I’m fussy.
It feels like this hotel is revving it’s engine ready to come back with a vengeance after the struggles in the hotel industry linked to Covid. Naturally a lot of the staff are new and learning as they go, but whatever small niggles they are working through right now will be ironed out without doubt and I can’t wait to come back to give this charming place and its welcoming and friendly staff a well deserved 5.
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lanham1 wrote a review Sept 2021
Dallas, Texas
5.0 of 5 bubbles
Class and Service. This hotel is a throw back to more polite and "gentile" times.
The room was luxurious . clean, piped in music, lights with dimmers. expresso machine. Beautiful decorations and photos of past famous patrons. If you can get a room here don't miss this UNIQUE hotel. Few of these wonderful old world hotels still exist.
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Date of stay: September 2021
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: Old World Class
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
scenicroute wrote a review Jan 2020
Monte-Carlo, Monaco
5.0 of 5 bubbles
Great staff with smiles and positive attitude. high tea was great and what was even better was that they accommodated us with private section! Thanks so much for making it happen with so much ease. Overall 5/5.
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Date of stay: October 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chantelle G wrote a review Mar 2020
Toronto, Canada
1.0 of 5 bubbles
At over $500 a room per night one would expect not to find dirty underwear from previous visitors left over in your hotel room!

To mine and my friends dismay, upon searching for creamer for coffee in the morning after one nights stay my friend found herself manhandling someone else’s dirty underwear!

When my friend reached into the top drawer of a unit housing the coffee maker and pulled out a bra we were both horrified to discover that this, along with socks and a soiled pair of men’s underwear were overlooked by the cleaners. We immediately brought this to the attention of the concierge who sent an attendant to remove the dirty items. He himself took pictures. My concern is, if an entire drawer containing dirty undergarments was missed, how much other attention to sanitization may have been missed?

What’s more upsetting is when we attempted to have the nightmare of my friend having handled the undergarments, thinking it was mine that I might be leaving behind, rectified in some way, the manager “was not available” and the person we spoke to said the most they could do was comp a water bottle from the mini bar and over night parking! $50 total compensation for an over $700 stay as we told them we were also staying for high tea, which they refused to comp. Horrible customer service for a place that prides itself on giving a great experience to it’s patrons. Emailed the manager who was of no further assistance. VERY disappointing for a $500 a night stay. And a $700 experience. Just gross!

Then as if that were not bad enough, they failed to verify our luggage and sent us out with someone else’s personal belongings! A backpack containing who know what because we are honest people and even after Having been treated the way we were, returned the bag immediately.

Never again. No thanks George (manager)!
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Date of stay: March 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MMerritt wrote a review May 2022
1.0 of 5 bubbles
My husband surprised me for my birthday with a trip to the city, and a night at this landmark. Hotel has an old world charm, though could use some TLC and clearly in need of repairs. We had a nice dinner at Gatsby restaurant, food & service were good. We retired to our lovely room and we’re asleep by 10. We were woken up shortly before 1am to a dripping noise, which soon turned in to a steady stream of water coming out of a pot light (!) in the bathroom, splashing in to tub, and running along ceiling, down wall and pooling on floor. We called the front desk and they came up, but by the time they arrived it had slowed to drip again. They offered to switch our room (at this time it was nearly 1:30am), which we had no desire to pack up everything and move in our pyjamas! My husband had booked a massage and rock climbing in the morning and we woke very late after the eventful night, rushing to get ready for bookings. As we rushed out front door the same manager who’d been up in the night asked if we wanted breakfast, but we were clearly in a hurry and racing out the door. We arrived back at 11 for check out, and a massage. My husband went to speak to the manager about the nights events and hoped they would compensate us in some manner for an awful night. He was told by same gentleman that he had no authorization to do so (despite being the manager) (!?), and had offered us a room move and breakfast, which we declined. My husband was shocked by the lack of dust service, explaining that moving rooms at 1:30am was in no way desirable, and we had reservations in the morning, and offering us breakfast on the spot as we were rushing out the door didn’t fit in to our plans. He told us there is nothing more he could do. We are completely understanding that it was likely another guests’ error of leaving water running that caused the issue - yes these things do happen, and we understand. What we can’t comprehend is the complete disregard demonstrated to us as customers as we spent well over $1000 at hotel on our room, dining, and massage, with scarcely and apology.

So disappointed that this lovely historic landmark has fallen in to such standards.
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Date of stay: April 2022Trip type: Travelled as a couple
Room Tip: Save your money and go elsewhere where they understand customer service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
pianotec5612 wrote a review Feb 2020
1.0 of 5 bubbles
Everything should be perfect for the price at this hotel. It was not. One on the wash clothes in the bathroom was dirty. The rooms furniture looked as if a cat was scratching on it. We reserved the pull out couch for an extra guest but it was not made up. The person at the front desk was very rude when we brought this up and said that we did not reserve the couch. I have an email to show that i did. There is no convenient stairway to the second floor where our room was and the only washrooms for the ballroom. This is a fire hazard. Breakfast was very expensive. My order was wrong and took for ever to get even though there was only 1 other couple in the room. The music from the wedding was so loud that I could not get to sleep until after 12 midnight. The ballroom is not sound insulated. The hotel gives the appearance that it is going out of business.
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Date of stay: February 2020
1.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Room Tip: don't stay here
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Craig R wrote a review Nov 2021
1.0 of 5 bubbles
First, we had originally tried to cancel our reservation a few days before and were not allowed to. We were very much looking forward to our stay but we had something come up so accommodating our request would have been appreciated. We decided to go as it was a lot of money, so we moved things around to make it work. We were still very excited to come stay at the hotel as we had heard great things about it and the photos we had seen online made it look amazing.

When we arrived at the hotel we were informed that our room wasn't ready and we needed to wait for it. We were slightly early so we didn't mind. We went out for a bit and then came back for a couple drinks at the hotel bar. We were very disappointed to see some of the staff were very relaxed with their mask wearing, either pulling it down under their chin or nose. Also, customers were walking around without masks and the staff did nothing about it. This made us feel unsafe, and wondered what other details were being missed if something as big as COVID regulations were being ignored.

When we got to our room we were let down. It was very small. Everything felt old and dirty. There was an odd smell in the room. The carpet was old and bunched up in areas. The TVs were at least 10-15 years old. The bed was horrible, it had massive sunken areas. We went out for an early dinner with friends and came back around 8. We laid down and tried to rest, and it was a very uncomfortable experience. That's when we decided to leave.

We packed up and went downstairs, and met the person at the desk, who had his mask also pulled down. I said we were leaving and he said ok and went and caught our car. He did not ask once about why we were leaving. You would think that if a customer was leaving at 8:30pm instead of staying the night you would inquire about why they are leaving to see if there was something wrong.

Before coming to this hotel we had stayed 2 nights at the Four Points in Niagara Falls. It is a basic hotel. That experience was so much better than what this hotel offered, and for a fraction of the cost. The Windsor Arms is supposed to provide a 5-star experience and what we experienced was one of the worst we have ever had at any hotel.
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Date of stay: November 2021
1.0 of 5 bubblesValue
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Teresa T wrote a review Nov 2021
Toronto, Canada
2.0 of 5 bubbles
We went for high tea for our friend birthday, it was 6 of us .
We were seated in a small table, we had to be super careful, pouring our tea, or serving our scones. The table was no more then a meter long, by 50, a wrong movement and will have been a disaster
The bathroom, had an awful smell, that you can smell though the mask.
For the price that we pay ($432.00) was NOT worth it,
Tipping it’s up to the client, and NOT a 18 % tip on your bill 15% would have been more then plenty, under the circumstance

Teresa C.
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Date of stay: November 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lester F wrote a review Nov 2022
Rochester NY
1.0 of 5 bubbles
So, here’s my story. A few weeks ago, my wife and I decided to take a few days off and explore Toronto (We live in upstate NY). We decided to stay at the charming Windsor Arms Hotel, which boasted a storied history and an English tea service. Upon arriving, my wife asked to use the bathroom as I registered. She was told the only way to get to the second floor, where the bathroom was located, was to use the one elevator in operation. Furthermore, they added that the stairs to the upstairs floors were locked and were only unlocked in case of an emergency, such as a fire. This would not be done electronically or from the front desk, but rather by a hotel employee who could go from floor to floor unlocking the doors. Upon returning my wife asked what we both thought was a quite logical and legitimate question: how could they be sure that an employee would potentially risk his life, going from floor to floor to unlock all the doors if a fire erupted. We all remember that people died in the attack on the World Trade Center when they got locked in stairwells. As I recall, some people jumped out of windows because they were locked out of the stairs.) “How,” I asked, “could you even test this emergency system, since they only real test would be if there was an actual fire.” One can pretend all you want but who knows who people ack in an emergency, right. And, by the way, there was no outside fire escape that could be used as an escape route.
After talking this over with my wife that evening, we decided that we did not feel safe in the Windsor Arms Hotel and wanted to go elsewhere. Ah, but here was our mistake: we had made one of those bookings that was no refundable through a third party. And, the manager refused to refund any of the money we had already paid for the entire week. We tried to get the third party to intercede for us, but their efforts were quite useless. We tried to get our credit card company to intercede with the same result. Knowing we had made a mistake booking a non-fundable room, but still feeling unsafe, we offered to come to some compromise with the hotel manager. Again, she would not even consider it. So, we left and lost a significant amount of money.
Some of you reading this will say it is our fault for making this type of reservation. I will NEVER do that again. Also, since the aid of the third party was quite useless, I will endeavor to make my future reservations with the hotel itself. The price are really not all the cheaper all the time. But, all that said and taking responsibility for my own failures, I still believe that the hotel could have made some sort of accommodation, perhaps in the interest of understanding the situation or just old fashion good relations. I will let you decide if that would be reasonable or not.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bradley O wrote a review Feb 2022
Toronto, Canada
+1
1.0 of 5 bubbles
We stayed here for a staycation experience. We wanted to treat ourselves and stay somewhere luxurious. Based on the photos on the website and the 5 star rating we were quite excited for our stay.

When we arrived, the staff were not that friendly and seemed indifferent about us being there.

When we got to our room, the first thing we noticed was an odd musty smell. There was a large stain on the carpet in the entrance way, likely from water damage. The bed was made very sloppily, with the sheets that are supposed to be under the comforter touching the floor and wrinkled. The pillows appear if they were just tossed onto the bed. The television uses a very old cable box, and kept cutting in and out, making it difficult to watch any shows. There were also stains on the desk, as if it wasn’t wiped at all from the last guest.

5 star hotels usually pay attention to every detail, and Windsor Arms seems to overlook everything. We have stayed at Ritz Carlton, Shangri La and the Royal York and they are far superior. Windsor Arms needs to step up their game if they even want to be in the same league as those properties. I would not recommend staying here, there are far better hotels out there.
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Date of stay: February 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
june hey asked a question Dec 2019
Toronto, Canada2 contributions
cost of parking at hotel for 3 hour stay for dinner
Answer from lannoc2015
Brantford, Canada5 contributions6 helpful votes
I have only parked over night and they charge $40. Best to call and inquire. You could also park in Yorkville at the Green P on Cumberland and walk over.
planesight asked a question May 2019
Toronto, Canada20 contributions21 helpful votes
Does this hotel allow pets
Answer from 117stephanie
Los Angeles, California35 contributions37 helpful votes
I’m not sure. I think so!
joneslynda92 asked a question Jan 2018
Ammanford, United Kingdom
Are there any rooms with balconies?
Answer from tonysL6528CT
Boca Raton, Florida2 contributions
I don’t believe there are any rooms with balconie.
Kathleen_S47709 asked a question Apr 2017
Fayetteville, New York6 contributions
is there parking at the hotel?
Answer from IDFNP
Traverse City, Michigan90 contributions41 helpful votes
There is valet parking , and they are very quick to unload and load you, with great service.
betsytucker1 asked a question Mar 2017
New York City, New York
are there tvs in the rooms?
Answer from Moniquestephanie
Calgary, Canada16 contributions25 helpful votes
Yes
acanthus12018 wrote a tip Feb 2023
Toronto, Canada12 contributions5 helpful votes
1.0 of 5 bubbles
"Don’t bother"
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Murl_Saunders wrote a tip Dec 2022
New York City, New York56 contributions19 helpful votes
1.0 of 5 bubbles
"Do not stay here. You have been warned."
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MMerritt wrote a tip May 2022
3 contributions12 helpful votes
1.0 of 5 bubbles
"Save your money and go elsewhere where they understand customer service"
Read full review
Graham F wrote a tip Nov 2021
Toronto, Ontario, Canada2 contributions5 helpful votes
1.0 of 5 bubbles
"Stay at another hotel"
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Lanham1 wrote a tip Sept 2021
Dallas, Texas36 contributions11 helpful votes
5.0 of 5 bubbles
"Old World Class"
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Not the right property for you?
There are more places to choose from in the Toronto area.
PRICE RANGE
$773 - $902 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
windsor arms toronto, windsor arms hotel toronto
LOCATION
CanadaOntarioTorontoDowntown / Bay Street Corridor / Old Toronto
NUMBER OF ROOMS
28
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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WINDSOR ARMS HOTEL - Reviews & Price Comparison (Toronto, Canada) - Tripadvisor

Frequently Asked Questions about Windsor Arms Hotel
Which popular attractions are close to Windsor Arms Hotel?
Nearby attractions include Levelup Virtual Reality (0.4 km), Royal Conservatory of Music (0.4 km), and Royal Ontario Museum (0.3 km).
What are some of the property amenities at Windsor Arms Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Windsor Arms Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Windsor Arms Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Windsor Arms Hotel?
Yes, parking is available to guests.
What are some restaurants close to Windsor Arms Hotel?
Conveniently located restaurants include STK Steakhouse, Trattoria Nervosa, and Café Boulud.
Are there opportunities to exercise at Windsor Arms Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Windsor Arms Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Windsor Arms Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Windsor Arms Hotel?
Many travellers enjoy visiting The Elgin & Winter Garden Theatre Centre (2.0 km), Spadina Museum (1.8 km), and Casa Loma (1.8 km).
Is Windsor Arms Hotel accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.
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