Hilton Toronto
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Hilton Toronto

Traveller (1282)
Room & Suite (675)
Hotel pool
Pool & Beach (100)

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About

4.0
#54 of 126 hotels in Toronto
4.6 of 5 bubbles
Location
4.3 of 5 bubbles
Cleanliness
4.1 of 5 bubbles
Service
3.8 of 5 bubbles
Value
Located in the center of Toronto's urban downtown, the Hilton Toronto is a 10 minute walk from all the city has to offer. We are walking distance from the Metro Toronto Convention Center, Union Station, the theater district, China town, city hall and connected to all major office towers. Our oversized guestrooms start at 364 sq. ft. with north or south facing views. Decorated in subtle tones with the latest amenities they evoke a sense of calm and restfulness for a good nights sleep. Guests can relax with a dip in our indoor/outdoor pool, open year-round, with a seasonal licensed patio or recharge with a work out in our recently upgraded 24-hour fitness center which features a sauna and change room. Our hotel in Toronto also offers 22,000 sq. ft. of flexible ballroom space, 6 breakout rooms & large foyer space.
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Property amenities
Valet parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Tennis court
Children's television networks
Taxi service
Paid wifi
Pool / beach towels
Pool with view
Indoor pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Wine / champagne
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
Hair dryer
Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Great View
Family
Languages Spoken
English
Hotel links
Special Offer:1,000 Free Hilton Honors Bonus Points Offer to Celebrate our New Look

Location

145 Richmond Street West, Toronto, Ontario M5H 2L2 Canada
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Toronto Island Airport
Toronto Pearson Intl Airport
19.8 km
See all flights
Osgoode
3 minToronto Rapid Transit
4.0
4.0 of 5 bubbles4,059 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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The Hilton Toronto hotel garners mixed feedback; guests appreciate the recent room renovations and the stunning views, but some have raised issues with noise and faulty amenities. While the hotel's cleanliness generally receives accolades, inconsistencies in housekeeping services have been a concern. Despite its prime location near key attractions and transport hubs, many guests question the value, pointing to high prices and additional charges. Opinions on the atmosphere and amenities are divided, with some feeling let down. Service quality also varies, with reports of both friendly and unresponsive staff.
Location
Convenient
Atmosphere
Refreshing
Rooms
Run-down
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Underwhelming

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4,059Reviews73Q+A100Room tips
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Detailed Reviews
telemark wrote a review Jul 2022
Wildhaus, Switzerland
Hotel's Favourite
5.0 of 5 bubbles
Great place to stay for a night (or more) in order to explore Toronto. Perfect location (just W of Yonge St and less than a 10 minute walk away from Yonge/Dundas). Immaculately clean room, very quiet and the upper floors boast a great view. Make sure to ride with one of the two scenic elevators! The indoor/outdoor pool comes in handy when it's sizzling hot downtown. Very kind reception staff. Thank you!
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Date of stay: June 2022
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: Higher floors have great views
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andy Loges, General Manager at Hilton Toronto
Responded 4 Jul 2022
Hi telemark, thank you so much for the lovely review! We are very pleased and happy to read how amazing your stay with us was, the scenic elevators are one of our favorites too! Thanks again for choosing to stay with us and we look forward to welcoming you back in the near future.
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Joel D wrote a review Feb 2020
Vancouver, Canada
5.0 of 5 bubbles
I had a great stay at the Hilton Toronto. When checking in I was given the choice of a room close to the elevator but on a high floor, or a room far from the elevator but facing the brick wall of the performing arts centre across the street. Despite the warning of elevator noise I chose the high floor. The elevator is audible, but it sounds sort of like a strong wind, as opposed to anything metal or clanking. It did not bother my sleep at all.

The bedroom was spacious; the bathroom just big enough for two people's toiletries bags. The bed was comfortable with a really nice duvet and four big pillows with varying softness.

The room was advertised to have bathrobes, but none were there upon my arrival. A call to the front desk though, resulted in the quick delivery of bathrobes and slippers, and also a toothbrush and toothpaste since I forgot mine. (I swear I've never done that before.)

The hotel links up to Toronto's underground PATH system, so after checking out I was able to walk indoors all the way to Union Station to catch a VIA Rail train.
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Date of stay: December 2019
4.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HiltonYYZ, General Manager at Hilton Toronto
Responded 18 Feb 2020
Dear Trip Advisor Member, Thank you for taking the time to review us! I'm pleased that you enjoyed the overall services and accommodations at the hotel! We do hope that you will visit us again whenever your travel plans include Toronto! Andy Loges, General Manager
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
Canadabulldog1411 wrote a review Nov 2022
Oshawa, Canada
4.0 of 5 bubbles
stayed here Nov 5th , 2022 with my mother and children

Pluses

Great location for getting to a lot of places downtown like the Scotiabank Arena Aquarium Eaton Centre City Hall ROM etc

lots of great restaurants nearby to have a nice dinner out

front door staff was very helpful in getting us a taxi in a quick manner

beds were comfy

the indoor and outdoor pool was very enjoyable

negatives

check in for the room wasn't ready till 4 pm unless we wanted to pay an additional $40 for an earlier room but already dropping $424 plus tax for the room we said no and with a 5 pm formal wear function it didn't leave much time to get ready especially when one of the guests is an eldery disabled lady and as well two young kids . Our room was ready for us finally at 3:58 pm and with check out at 11:00 am we paid $424 plus tax for a room for 19 hours

also for $424 when we finally got to the room after the lengthy wait for the room to be ready when my wife went to use the shower there was long black hairs all around the drain

when I went to the fridge in the room to put items in for later to be cold the previous occupants plastic bag of Korean BBQ and soup was still in the fridge

at night the windows are not very sound proof so there was a combination of Old City Hall clock tower going off every 15 mins and the 2 am car horns on University ave

I understand that on a Saturday night in Downtown Toronto that the cost of a hotel room wouldn't be cheap and I also understand in the tourism industry places are trying to recoup COVID loses by putting significant increases on their prices but I expect that for $424 a night with the Hiltons reputation that I wouldn't be waiting till almost dinner for a room with a sign in the lobby stating that being clean and safe was their #1 priority that had a room with significant hair in the shower and the previous guests meals in the fridge . I expect that at a Comfort Inn but I don't pay $424 for a room there

Overall its a good hotel with nice rooms and a good location but next time I have a function in Toronto I will most likely look at any of the many other hotels down there in hopes of a better experience
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Date of stay: November 2022
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Room Tip: if you have a early evening reception to attended rooms are not ready till 4pm leaving very...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andy Loges, General Manager at Hilton Toronto
Responded 8 Nov 2022
Hello, thank you so much for taking the time to share your feedback with us and I am sorry to hear your room wasn't ready until one hour before your dinner engagement because of high occupancy during the weekend. I am also very concerned to learn your comments on the shower and food that does not belong to you being left in the fridge. We are keen to learn more and make it right for you, please reach out to our team at info_toronto@hilton.com. Once again, thank you so much for letting us know as it is always through such honest feedback that we can improve. Thank you, we look forward to hearing from you and wish you a lovely day.
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mvishion wrote a review Jan 2020
Buffalo, New York
2.0 of 5 bubbles
After booking the executive floor, found out the executive lounge was closed for the week. Was promised I was first on the list for an upgrade to make up for it, but of course that never came to fruition. Room was average with a nice window view, but gross stains on the bedcover and lack of attention to the details did not live up to a Hilton Executive King suite by any means. The buffet breakfast, another supposed consolation for not having the executive lounge open, was horrifying. Eggs looked like soup and most core items were in a constant state of running out with people milling around everywhere waiting for more to come. Coffee was like dirty dishwater and we ended up leaving to go eat elsewhere, so needless to say the free breakfast was of no value. Very disappointing for a long time Hilton gold/diamond member. Certainly not worth the points I used. Lot's of hotels in Toronto. We'll most likely choose differently next time. Oh, and the cost of parking was ridiculous. Especially for the slow, slow service.
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Date of stay: December 2019
2.0 of 5 bubblesRooms
2.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HiltonYYZ, General Manager at Hilton Toronto
Responded 3 Jan 2020
Hello mvishion ... Thank you for taking the time to share your feedback with us! Please accept our sincere apologies that our Executive Lounge was closed during your visit. We do appreciate how vital our Executive Lounge experience is to our customers and regret that the holiday closure negatively impacted your stay with us. I have taken your comments about the room cleanliness and the buffet breakfast to our team to ensure that in the future we do a better job of meeting and exceeding our guests' expectations, and we will certainly use your comments as "food for thought" about possible changes we can implement. The parking garage which is located underneath the hotel, is neither owned nor operated by Hilton, but rather by the neighboring office tower. As such, parking costs and modes of operandi are at their discretion. We will, however, share your remarks with the operators of the garage for their information and future reference. We do value your business and hope that should your travel plans include Toronto, that we will have the opportunity to be of service to you in the future. Thank you for this opportunity to respond. Andy Loges, General Manager
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Captain Tony 👨‍✈️ wrote a review Sept 2021
Canada
3.0 of 5 bubbles
The hotel is in a great location a short walk from all the major sights in the city.
The check in was fairly easy and the room was very nice. We had a nice view of the North side of the the city. Room 2722.

The staff was either great or useless.

When we asked for more towels at the front desk nobody bothered to send a message to housekeeping to bring it up. It took two calls and a two hour wait.
On the Saturday night it started to rain and they closed the outdoor lounge and had everyone move into the hallway close to the pool. We were told by the front desk that they would open up the indoor bar/lounge for food and drinks. It they never did. The waiter’s and lounge staff didn’t want to go through the trouble to open the hotel bar on a Saturday night at 7:00 pm.

I must however give a “well done” to our server Kevin during Sunday morning breakfast. His professionalism and high quality service made me realize that I can’t place all the Hilton employees in the same category.
The management might want to have Kevin retrain some of the other employees in customer service.

I will be returning to Toronto frequently in the next few months and will give the Hilton another chance in a few weeks.
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Date of stay: August 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andy Loges, General Manager at Hilton Toronto
Responded 8 Sept 2021
Dear Mr. Pilot, Thank you for taking the time to share your feedback following your recent stay with us. We certainly welcome all comments about our hotel, both positive and negative, in order to monitor the quality of our service and to ensure that our services correspond to our guest's needs and wants. I’m glad to see you liked the location and you were assigned a room with a great view. We strive every day to meet and exceed our guests' expectations and the lack of follow-up after the request for towels is unacceptable. I want you to be assured that we have followed up with our Team Members regarding the matter. We appreciate our guests helping us identify our areas for improvement and expect our Team Members to follow-up on concerns raised by our guests. Thank you for your kind words in regards to our staff kevin’s professionalism and his high quality of work. I am very proud of our colleague and the level of service that he provides. Again, thank you for your feedback, and if there is anything else that I could do to assist you further in the future, please do not hesitate to contact me directly. Sincerely, Rayol Harding
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paquette9671 wrote a review May 2021
2.0 of 5 bubbles
I wish the night staff girl would be my girlfriend. I very much enjoyed her hospitality and the fact that she ensured my skip the dishes remained till I was able to pick it up. The door was horrifying though every time I tried getting into my room I’d be shocked and my finger would go numb for a bit.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: May 2021
2.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
dana r wrote a review Apr 2022
Belleville, Canada
5.0 of 5 bubbles
We are definitely becoming Hilton people.
Sometimes downtown hotels can be a bit sketchy, but this one has been maintained and beautiful without being pretentious.
The room was beautiful and functional with high sleep quality.
We got the opportunity to use the Executive Lounge which made our stay so nice! It was wonderful to be able to have a bite to eat in the lounge or hang out there after dinner, it really adds to the experience.
We thought we HAD to use the valet parking but it was optional once we got there which was nice, we like that and about $15 dollars cheaper.
The location was easy easy to find off the Don Valley parking lot, and we saw many people arrive from Union Station.
Definitely a great option for downtown stays!
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Date of stay: April 2022
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: The higher the better as far as floors go!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andy Loges, General Manager at Hilton Toronto
Responded 22 Apr 2022
Well you just made our Friday! Thank you DANAR for your kind words and we are so happy you enjoyed your stay at Hilton Toronto. Can’t wait to welcome you back – let us know when you are returning so we can show you some Hilton💙 .
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SMILEYOZ wrote a review Feb 2020
4.0 of 5 bubbles
Really close to all high lights welcoming and warm staff great service. A room with a view of the c&n tower Checked in out of the snow which just added to the view. Love it Full b fast for 27 dollars
In room dining. And rail busses just around the corner Front desk staff can really Only to happy to help find your way around 👍
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HiltonYYZ, General Manager at Hilton Toronto
Responded 4 Mar 2020
Dear Trip Advisor Member … Thank you for taking the time to write a review about your recent stay at our hotel. We are glad to have been a convenient location for your activities in Toronto and appreciate your honest input on the look and feel of our property. We value your business and hope that we will see you again soon! Andy Loges, General Manager
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Tomsha wrote a review Jun 2022
Gosport, United Kingdom
5.0 of 5 bubbles
This hotel is ideal for exploring Toronto. An easy walk to the train station, CN Tower and Aquarium. The rooms are comfortable and extremely spacious with housekeeping carried out daily, definitely no complaints. I didn’t eat here as it’s a bit pricey but across the road is “Green Box” an eco friendly, affordable cafe that serves amazing food that you can take out or eat on the premises. Also just down to the next block you will find Landwer, nice food choice and good service. I loved the pool area as it was very hot when I stayed and you can relax and sunbathe if you’re not exploring. All in all a lovely stay!
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Date of stay: June 2022
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andy Loges, General Manager at Hilton Toronto
Responded 30 Jun 2022
Hi Tamsha, we are very pleased and happy to read how amazing your stay with us was. Thanks for allowing us to be a part of your wonderful, memorable experience. We look forward to welcoming you back soon! Have a lovely weekend.
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Brenda Y wrote a review Jul 2021
Vancouver, Canada
5.0 of 5 bubbles
The Hilton Toronto was a great choice during the recent phase 1 opening because it had an outdoor pool. The staff at the hotel were very attentive and kind.

Reasons why you should choose Hilton:

1) The staff care about your stay - biggest shoutout to Eira! The front desk (FD) texts you throughout your stay to ensure that you are satisfied with your room and amenities (free water at FD), answer any questions, and communicate when you plan to check out (Love how I don't need to call the front desk for anything)

2) Heated outdoor pool! Although phase 1 kept the sauna and gym closed, the outdoor pool is half indoor and outdoor. So if you want to stay away from the sun or want extra warmth, you can swim inside. There is a staff who checks your reservation and ensure you are social distancing.

3) Nice rooms - our room was mostly clean except for the fingerprints on the extended mirror. Not a huge deal as I didn't use it but just a heads up! Also, they have a mini fridge so you can keep your leftovers or pastries in there.

4) I love how they have a scenic elevator where you can see the sunset as you go back to your room or see the view of DT in the morning

5) The location is convenient in my opinion. It is located across the touristy Toronto sign and places like Dundas/ Butter Baker (15 mins), Distillery District (34 mins), St. Lawrance (25min ~) aren't that far if you love to walk which I did.
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Date of stay: June 2021
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andy Loges, General Manager at Hilton Toronto
Responded 14 Jul 2021
Dear Trip Advisor Member ... Thank you for your thoughtful review! It means the world to our team to receive such positive feedback. Thank you for taking the time to share your experience. We hope to welcome you back soon. Andy Loges, General Manager
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Sarah C asked a question 22 Jun
Malmesbury, United Kingdom148 contributions6 helpful votes
Roughly how much would a taxi from the hotel to Peason International cost?
Sarah C asked a question 22 Jun
Malmesbury, United Kingdom148 contributions6 helpful votes
How much is a taxi from the hotel to Toronto Pearson?
Answer from dreamabigdream
19 contributions9 helpful votes
50 cad per night
Answer from Foxtravelreview
United States98 contributions4 helpful votes
I think it depends on the availability of space. You might try calling the hotel directly so they can let you know their current policy on that.
Katie L wrote a tip Jan 2024
3 contributions3 helpful votes
3.0 of 5 bubbles
"$400 a night. Plus parking. "
Read full review
boatnerd23 wrote a tip Dec 2023
Sombra, Canada92 contributions48 helpful votes
5.0 of 5 bubbles
"If you have a fear of heights, don't take the scenic elevator. I thought it was wonderful but it's not everyone's cup of tea."
Read full review
Jonathan R wrote a tip Oct 2023
New York City, New York18 contributions5 helpful votes
1.0 of 5 bubbles
"Don’t stay here."
Read full review
BerkhamstedJules wrote a tip Sept 2023
Berkhamsted, United Kingdom180 contributions233 helpful votes
5.0 of 5 bubbles
"High floors give striking views"
Read full review
Jorge C wrote a tip Sept 2023
Montreal, Canada1 contribution2 helpful votes
1.0 of 5 bubbles
"Be human"
Read full review
Not the right property for you?
There are more places to choose from in the Toronto area.
PRICE RANGE
$431 - $735 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton toronto hotel toronto, hilton hotel toronto, toronto hilton hotel
LOCATION
CanadaOntarioTorontoDowntown / Downtown West / Bay Street Corridor / Entertainment District / Financial District / Old Toronto
NUMBER OF ROOMS
600
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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HILTON TORONTO - Hotel Reviews & Price Comparison (Canada) - Tripadvisor

Frequently Asked Questions about Hilton Toronto
Which popular attractions are close to Hilton Toronto?
Nearby attractions include Royal Alexandra Theatre (0.3 km), Princess of Wales Theatre (0.4 km), and Toronto Symphony Orchestra (0.3 km).
What are some of the property amenities at Hilton Toronto?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Hilton Toronto?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Toronto?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Toronto?
Yes, a parking garage and valet parking are available to guests.
What are some restaurants close to Hilton Toronto?
Conveniently located restaurants include Black + Blue, Pai Northern Thai Kitchen, and Byblos.
Are there opportunities to exercise at Hilton Toronto?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Is Hilton Toronto located near the city centre?
Yes, it is 0.7 km away from the centre of Toronto.
Are any cleaning services offered at Hilton Toronto?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Toronto offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hilton Toronto?
Many travellers enjoy visiting The Elgin & Winter Garden Theatre Centre (0.6 km), Spadina Museum (3.7 km), and Casa Loma (3.7 km).
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