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3.0
#37 of 112 hotels in Niagara Falls
Location
Cleanliness
Service
Value
The Falls Hotel and Inn at Clifton Hill is Niagara Falls’ best family and budget friendly, three star hotel. Every stay includes free Wifi no matter how or where your room is booked. The hotel features rooms to suit any budget: from our large new tower rooms, some with a view of Casino Niagara and Clifton Hill to our economy outside access courtyard rooms. The Falls Hotel & Inn at Clifton Hill is located in the heart of all the action in the Clifton Hill Tourist area. Just steps away from the entertainment and attractions on Clifton Hill, and directly across the street from Casino Niagara. The hotel is also just a block away from the thundering Niagara Falls itself! A heated indoor sky-lit pool, hot tub and sauna are only some of the great features of this Niagara Falls hotel! You’ll also find Niagara’s award winning steak and seafood restaurant right next door – Remingtons of Niagara. Property Amenties include: Elegant, sky-lit indoor pool Located In The Heart of Niagara’s Tourist District Across From Casino Niagara Minutes Walk to The Falls and Clifton Hill Temperature-controlled underground parking High-speed elevators Remingtons of Niagara Restaurant on-site Free Wireless Internet Access Fridges are available in all rooms
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
City View
Centrally Located
Languages Spoken
English, French, Spanish, Portuguese and 1 more
Location
5657 Victoria Ave, Niagara Falls, Ontario L2G 3L5 Canada
Falls Hotel & Inn at Clifton Hill
2,572 reviews
Getting there
Great for walkers
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Nestled near popular attractions, Falls Hotel & Inn at Clifton Hill is a hit with families and casino enthusiasts, thanks to its commendable location. Guests laud the friendly staff, though experiences of service can be a mixed bag. While some find the hotel's atmosphere elegant, others suggest it could benefit from a refresh.
Rooms typically meet cleanliness standards, but there's room for improvement in maintenance. The value proposition is debatable—some guests appreciate the deals, while others are taken aback by hidden fees. Amenities are satisfactory, but the lack of microwaves and certain room issues have been noted.
Location
Convenient
Atmosphere
Elegant
Rooms
Unkempt
Value
Reasonable
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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I very rarely write bad reviews or negative things. But this hotel you do definitely get what you pay for we live three hours away from the hotel the weather was severely bad out so we left early in the day so I have plenty of time to arrive. Check in is at four most hotels if there’s empty rooms will let you get in this hotel is very sticky will not let you in until 4pm and check out is 11 AM I’ll give you a complementary free until 1130am and then it’s $20 an hour so I thought I’d pay that get to 1230 my bad it was till 12 o’clock so it cost me $40 to get to 1 o’clock so that was an extra hour and a half I got so where was my free half an hour lol. I know it’s the off-season but usually the hotels have the vending machine still full pop does not go bad or you can rotate them all the vending machines on all the floors except for the main lobby one are empty. We booked this hotel because I had a pool and a hot tub we went to use the pool we could not go in it it was so cold it felt like you were doing the polar bear dip you could not be in it more than 30 seconds. As for the hot tub being a hot tub owner he turn the jets on the Found up so much and as soon as you walked in it I felt like you were having a slime bath I had to have three showers just to get all the slime off me I let the front desk now they said oh we didn’t know about that I felt like saying when’s the last time you guys looked at your pool area. We stayed 01/03 to 04/2020 in room 606 hope this helps anyone decided to stay here and hopes the hotel upgrade experience for anyone staying in the future
Me and my husband do travel a lot we travel to Niagara Falls nine times a year
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NicholasOverlooking, General Manager at Falls Hotel & Inn at Clifton Hill
Responded 5 Jan 2020
Thank you very much for your feedback. After reviewing your concerns I see that we provided you with an early check-in and there was no charge on your account for a late check-out. Our pool and hot tub facilities are monitored hourly and are consistent with the Niagara Region standards for operation. We hope to see you again!
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Great location behind the old Casino, and very friendly desk staff. Courtyard rooms could use some upgrades in regards to the bathroom and the tiling around the Jacuzzi. Also the heater as the room as it was either too hot or too cold.
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Review collected in partnership with this hotel
Date of stay: March 2020
Value
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jennifer H, Front Office Manager at Falls Hotel & Inn at Clifton Hill
Responded 16 Mar 2020
I am sorry that we did not meet your expectations during your stay. While we work to ensure 100% satisfaction, sometimes we fall short. I hope we can make your next stay truly fantastic.
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The location, rooms, staff are all great. The only issue I have is that the staff claim the pool is 75-80F but it is not. It feels more like 60F and my daughter and I could not swim in it. This is my second visit at this hotel. Rooms are clean, beds are comfortable, location is perfect however each time we go we are told the pool is warm and it is always CRAZY COLD. I called the hotel the day before we arrived and asked about the pool. Was told it was warm and front desk staff assured me both on the phone and during check in that the pool temp was checked hourly and it was warm. I mentioned how we experienced a freezing cold pool the year before and how it's important for a 5 year old to be able to swim if there is an indoor pool. Sure enough, we arrived and the pool was freezing. Even though they assured us hours earlier that the pool was warm, other visitors told us they told them the pool water was replaced earlier and it would take some time for the pool to warm up. Bottom line, hotel is good but staff seem sketchy when they give visitors different stories about the pool temperature. If they aren't honest about that what else are they dishonest about? I would rather be told the correct temperature and plan for other activities rather than waste my time going down to find out we can't swim. My daughter's expectations were to swim in the pool as were mine.
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Review collected in partnership with this hotel
Date of stay: February 2020
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Heather-OakesHotel, General Manager at Falls Hotel & Inn at Clifton Hill
Responded 3 Mar 2020
Dear tanyaivey2020, We appreciate your honest input and apologize for the issues you experienced with our amenities during your stay. Our pool area is of utmost importance to us as we understand some guests are looking quite forward to a swim during these winter months. Please know our staff did not mean to come across in such a light as we want all guests to have a wonderful experience with us. Our maintenance team is addressing your concerns regarding the temperature to ensure all is in working order.
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If you want to get charged nearly $100 more than your agreed upon price then this place is fine. We chose to stay here as opposed to other hotels we regularly visit in Niagara Falls because it was significantly cheaper than our usual places... until they added all their extra fees. For what we ended up paying, we could have stayed at a much nicer hotel. Staff and management didn’t care to adjust the price, probably since it was the long weekend and they knew we didn’t have anywhere else we could stay as most hotels were completely booked. Besides that, Carpets were dirty as if housekeeping didn’t care to vacuum them in between guests, one of our beds had a big pink stain on the sheets, the towels are old, tiny and very scratchy. They don’t provide complimentary shampoo and conditioner like most hotels, only one small bar of soap (For a family suite). The pull out couch CLEARLY had someone’s used sheets and blanket left on them. We called for more towels and ended up having to call again because they still didn’t show up with them after 3 hours. Wouldn’t recommend this hotel to anyone, only thing they have going for them is their location, but there are definitely better ones in that area!
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Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NicholasOverlooking, General Manager at Falls Hotel & Inn at Clifton Hill
Responded 20 Feb 2020
I am sorry that we are not meeting your expectations for your stay. I would like the opportunity to discuss the issues you experienced further - please feel free to contact the hotel directly.
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I do a lot of business in the falls, so I am fairly familiar with the area. The hotel my company usually books at was unavailable for a business trip, so they booked me at the falls hotel & inn. It was probably the worst experience I've had in a hotel- ever. The room was dingy & outdated, & there were wet spots on my carpet due to the faulty air conditioning. The staff was of no help. I highly advise against booking ay this location- there are many better options for $10-$20 dollars more & it would be worth it to go elsewhere.
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Heather-OakesHotel, General Manager at Falls Hotel & Inn at Clifton Hill
Responded 27 Jun 2020
We sincerely thank you for sharing your opinions as we continue to do our best to provide you with the ultimate hospitality experience. I am very sorry to hear that we did not meet your expectations during your stay. While we strive to make every stay fantastic, we sometimes fall short. 100% guest satisfaction is our goal and we will work diligently to improve the areas you have mentioned. Your feedback will be used by our management team to assist in the development of our product and improve services.
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Great location, steps to Clifton Hill. Room was clean and smelled good. We chose a courtyard room because we like the exterior door access, but the beds there are just doubles (we knew this ahead of time, but Queen beds would be a nice upgrade). The beds were comfy with newer mattresses and nice white bedding. Towels were thin and well-used and no shampoo provided, but we brought our own anyway. We chose this hotel for the location, price, exterior access to rooms and indoor pool. We would stay here again.
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Review collected in partnership with this hotel
Date of stay: March 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Heather-OakesHotel, General Manager at Falls Hotel & Inn at Clifton Hill
Responded 27 Mar 2020
I am happy to hear you enjoyed your stay with us in our renovated courtyard rooms. We appreciate your feedback and will be sure to share it with our team. Until next time!
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Cleanliness was terrible everywhere, we found too much black long hair on the sheets and pillows and towels and bathroom
The towels were too rough. You could not use them on your body, these are caused scratches on the body
The bath curtain was too dirty. It was like never washed.
The reception told us we can use the restaurant credit for 2 orders or more from everything. Also, she told us, that if you order one entree ( appetizer or main meal) they will count half of the credit. If we knew that we should pay completely for the bill and we are not able to use the credit, we never went to this restaurant.
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Review collected in partnership with this hotel
Date of stay: August 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Hotel, General Manager at Falls Hotel & Inn at Clifton Hill
Responded 27 Aug 2022
Thank you for sharing your feedback , I have reached out to your email on file as well regarding this matter and look forward to speaking with you.
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A friend and I booked a room as we were just going out for a night in the falls and weren't looking for anything fancy. As others have said, this is a motel and hotel. We were put in the motel part which we were o.k. with since we wanted easy access to outside. However, this part of the motel is a little run down, but not too bad. I can't speak for the larger building (hotel part).
After parking and lugging our stuff up to our room, we entered and saw that housekeeping hadn't finished making up the room from the last guest. I immediately called the front desk and was told that they had made a mistake. The front desk clerk apologized and told me that they were very busy...? This is Niagara Falls! It's always busy! She requested that I come back to the front desk and that they would issue me a new room. When we finally got to our room, it was clean and tidy.
Our neighbours were sitting outside having a drink when a family arrived with keys to their room as the room had been assigned twice. Seemed like the front desk was having a difficult time keeping things straight.
Last complaint: I walked down to the ice machine only to find that it wasn't working (no sign - just tried it and it didn't work). I walked all the way around the motel looking for another machine and couldn't find one. I had to walk back to my room, get a mask, and go back into the main hotel to ask where I could find a machine. I was told floors 2, 4, and 6 had ice machines. I told the front desk clerk that the ice machine wasn't working in the motel area. He just replied "Yeah, I don't think it's working". I stated that there was no sign to indicate this. He replied by telling me to go to the second floor for ice. Not a huge deal, but just seemed unprofessional.
The pros: it's one of the best located hotels in the Falls if you want to be close by Clifton Hill. As I stated above, the room was clean and the bed was also comfortable.
I would stay again if it was only for a night. If I was staying longer or with family, I'd probably upgrade to something a little nicer.
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Date of stay: July 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sahaj Pathare, General Manager at Falls Hotel & Inn at Clifton Hill
Responded 27 Jul 2021
Dear katewake, We greatly appreciate your detailed feedback. I am sure valuable observations such as yours will help us improve our services. It will be our pleasure to see you again in the near future.
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The htoel is perfectly situated in the heart of Clifton Hill, close to the attractions and only a short walk away from Niagara Falls.
We stayed here for 2 nights to view the solar eclipse and paid 4 times the usual rate due to surge pricing. Our room was in the courtyard, the motel portion of the property. The room was clean, not counting the patches of dust in the corners and the peeling paint on the exterior. The property supplies shampoo, conditioner, bodywash and bar soap, and a makeup remover toilette.
The property has a large swimming pool, but we didn't use it during our stay
We tried to have breakfast in the Falls Cafe, but because we could not get anyone's attention, we walked over to the Clifton Hill Family Restaurant for breakfast.
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Date of stay: April 2024
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Hotel, General Manager at Falls Hotel & Inn at Clifton Hill
Responded 13 Apr 2024
Thank you for taking the time to share your feedback with us based on your recent stay. Guest satisfaction is very important to us and encourage our guests to bring any concerns to our attention while on property as we gladly could have moved your room or had a cleaner come and re touch the room if it was not to your parties liking . We greatly appreciate your feedback and hope to have the opportunity to welcome you back in the future.
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We were annoyed that we had to pay for parking. It should have been free or included in the price. Washrooms needed a vent fan and the rooms needed a mirror. Otherwise, rooms were clean and functional. It was nice to have the fridge. Pool and hot tub were available but were busy so we avoided them. Remington restaurant was excellent.
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Review collected in partnership with this hotel
Date of stay: September 2022
Value
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Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Hotel, General Manager at Falls Hotel & Inn at Clifton Hill
Responded 19 Nov 2023
Thank you for taking the time to share your valued feedback with us based on your recent stay. We are continuing to make improvements to our property in order to better serve our guests and hope to welcome you back again in the future.
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There are more places to choose from in the Niagara Falls area.
PRICE RANGE
$93 - $180 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
days inn clifton hill hotel niagara falls, days inn clifton hill casino, days inn niagara falls, niagara falls days inn
FORMERLY KNOWN AS
Days Inn - Niagara Falls Clifton Hill Casino
LOCATION
CanadaOntarioNiagara Falls
NUMBER OF ROOMS
138
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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