Hidden Ridge Resort
901 Hidden Ridge Way, Banff, Banff National Park, Alberta T1L 1H8 Canada
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US$499
Free cancellation until 18/08/22
Reserve now, pay at stay
US$498
Free cancellation until 18/08/22
Reserve now, pay at stay
US$415
TravelocityUS$498
PricelineUS$498
Hotels.comUS$498
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What you can expect during your stay
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
Updated 29/03/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 29/03/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#22 of 34 hotels in Banff
Location
Cleanliness
Service
Value
Tucked away on Tunnel Mountain, Hidden Ridge Resort is quiet and secluded with some of the most spectacular views in Banff and the Canadian Rockies. The modern condos feature wood burning fireplaces, full kitchens and patios or balconies. Take a stroll along one of the many hiking trails around Tunnel Mountain that start outside your door. The tranquil and secluded setting makes it one of Banff's best-kept secrets. Only a mile from downtown area.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot bath
Sauna
Vending machine
Bicycle rental
Hiking
Children's playground
Parking
Wifi
Outdoor pool
Skiing
Canoeing offsite
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
BBQ facilities
Baggage storage
Non-smoking hotel
Outdoor furniture
Picnic area
Sun loungers / beach chairs
24-hour check-in
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Additional bathroom
Dining area
Fireplace
Housekeeping
Coffee / tea maker
Kitchenette
Flatscreen TV
Bath / shower
Private balcony
Seating area
Sofa
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Dishwasher
Microwave
Oven
Refrigerator
Stovetop
Electric kettle
Kitchenware
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Great View
Languages Spoken
English, French
Location
Full view
42Car recommended
Grade: 42 out of 100
11Restaurantswithin 1 km
3Attractionswithin 1 km
Contact
901 Hidden Ridge Way, Banff, Banff National Park, Alberta T1L 1H8 Canada
Getting there
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2395Reviews56Q+A100Room tips
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This is my second time staying at hidden ridge resort with my family and we will most likely be coming back. Special mention to hotel staff Amelia for helping me with the mess-up with a 2nd party app that I used to book this resort with. It was clearly the 2nd party's fault but Amelia and the hidden ridge staff did their best to help me fix the issue. I will forever remember the kindness I have received. Next time, I recommend booking directly from their website because that's what I did the first time and it went smoothly. We enjoyed our stay, the pool is nice and warm with a nice scenic background. I will give this hotel 10 stars if I could. Thank you again Amelia!
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
A very nice place to stay a few nights in the summer. The pool is also recommended. The rooms are not very big, but perfect since you spend the most of your time outside. Nice and complete kitchen, a fireplace and couch, table and chairs. Als a patio with some chairs if you prefer sitting outside. There are a lot of (gas) bbq’s and picknick tables available and next to the lodge is a shuttle stop to bring you downtown.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Pippa Beardsley, Guest Services / Front Office at Hidden Ridge Resort
Responded 6 days ago
Thank you for taking the time to write a review of your recent stay. I am glad that our resort provided everything you needed for a home away from home with enough space and amenities to relax when you weren't out exploring! We hope to welcome you back again soon for another great stay!
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We booked a two bedroom with a loft and game room. It seems as if the unit we stayed in had recently been updated a bit, new carpet and sofas. The pullout in the "game room" seemed new, the bed itself was quite small and rock hard. My adult children stayed there and we all agreed that bed in only fit for small children. The "game room" itself is just a (cold) basement with a foosball table, pull out sofa, two bar stools and a worn out chair. There is also a TV and a Nintendo WII (but not games or controller, so I am not sure what the point of having it there was). The other 3 beds seemed newer and comfortable. The loft got VERY HOT (it was the end of July) and the condo does not have any AC. We did use the fans they provided and opened all the windows at night, still it was HOT. The resort pools were nice, but very crowded. We also took advantage of the bus passes they provided and unlike a lot of people we never had any problems finding parking close to our unit. It would be nice if the units had luggage racks since they do not have dressers, just night tables with drawers. The bathrooms were a good size and did have counter space. They did have laundry in the front office as well as ice and vending machines, but no other food was available. We would recommend this resort, especially for families.…
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Review collected in partnership with this hotel
Date of stay: July 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Pippa Beardsley, Guest Services / Front Office at Hidden Ridge Resort
Responded 6 days ago
Thank you for your feedback on your recent visit to Hidden Ridge Resort! I am glad that overall you enjoyed your visit! The pull-out sofas in all our units have been replaced with brand new couches in recent months and our mattresses replaced prior to that so I am glad this was evident. I am also glad that you found the room spacious. We do provide luggage racks in each room so I will double check these are present in all but would have been happy to provide more should you require more storage! I apologize if you were not offered the Nintendo Wii attachments at check-in. These are kept at the front desk and should be offered at check-in. This is so we can run over what is supplied and ensure it is all returned on check-out. Unfortunately, only our premier king jacuzzi suites have AC. We do recommend keeping the blinds down during the day and utilizing the fans and cooler nights as you did but as the end of July was unprecedently hot this year, I appreciate it can be difficult to mediate the temperature and I'm sure added to why everyone was enjoying our luxurious pool facilities! I am delighted you would recommend us and hope to see you again soon.
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We stayed in unit 204 for 3 nights in June 2022. This unit is in one of the older buildings that are along the ridge. The place was very tired. Filthy carpets, couch and walls. The pool and hot tub have a very nice view and our kids enjoyed having their own beds to sleep in rather than share a pullout like they had done the previous days we spent in Jasper. Would not stay here again unless there in a major refresh.
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Date of stay: June 2022
Value
Cleanliness
Service
Room Tip: Ask to stay on one of the cabins. They look newer than the condo style units along the ridge.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Pippa Beardsley, Guest Services / Front Office at Hidden Ridge Resort
Responded 3 Jul 2022
Thank you for taking the time to review your recent visit. I am glad that your family enjoyed the space and pool facilities but apologize that you found the room tired and unclean. I assure you that I will pass on this feedback to our housekeeping manager as these are not the standards we pride ourselves on and had we have known during your stay, I would loved the opportunity to rectify these issues immediately with a deep clean or alternate room option so you could have experienced what the resort truly has to offer!
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I have borrowed the title from a previous contributor as it sums up the place so well. We booked through Trailfinders and expected some level of quality and oh boy were we disappointed. Reception was fresh and the staff on the ball. The room was a basement flat. All was dark and gloomy with decades of dirt - old fluorescent light bulbs and a brown theme throughout. It may once have been cream but decades of dirt made it brown. Stains up all the walls cobwebs on the ceiling and toe nails on the floor. The bed smelt fusty. It felt like a 1980's student flat and a friend confirmed that when they worked for this company they got a perk of a night in the basement flats and enjoyed hours of playing beer pong and I certianly can believe them. We endured one night and told recpetion we would not stay any longer. They then without hesitation offered us a "better flat". It was light the bed was not fusty and so we took it as faced with moving to another hotel at peak season was very a very expensive alternative. The accommodation that we had was desperately unmaintined, outdated, and really needs knocking down and rebuilding.…
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Date of stay: June 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Pippa Beardsley, Guest Services / Front Office at Hidden Ridge Resort
Responded 26 Jun 2022
Thank you for your feedback. I am disappointed to hear that your room was not as expected and appeared dirty. All our one bedroom condos are located on the lower level, whereas our one bedroom and loft condos are located on the upper level and would guarantee you a second story condo. Whilst our decor is older with us being an older property, I would like to assure you that we strive to upkeep all our rooms to a high standard and I apologize that the cleanliness appears not to have reflected this. I will pass on this feedback to our housekeeping manager to ensure these gross oversights do not happen again. I am glad that our reception team were on the ball and quickly tried to rectify the situation when we were made aware of your concerns but had we have been aware that you were still disappointed with the alternate room, we could have looked at relocating you to one of our sister properties for a more recently refurbed or hotel style resort to ensure you were able to enjoy your visit for the fullest!
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Hidden Ridge is an excellent choice in Banff if you like a more remote location, spacious units and great facilities. Though a 5 minute drive up Tunnel Mountain from Banff Avenue, it is a lovely quiet spot with amazing views of Rundle, Cascade and Sulpher Mountains. We were in a 1 bedroom + loft & 2 bathroom suite with balcony, which had great mountain views. We enjoyed the room to spread out, the full kitchen and fireplace as well. Beds were very comfortable, and the room well sound proofed. The only thing we could hear from outside were trains which you can hear from most locations in Banff. The pool area is stunning - with a hot tub, warm pool and sauna. Views from here are also beautiful. Staff were friendly and helpful - and I also enjoyed the reasonably priced mountain bike rental. There are some great trails right out of the property. My only qualm is with price of accommodation, which as in many other parts of Banff is getting completely out of control in the warmer months. This is something that needs to be addressed if relative locals are going to be able to afford to visit our mountain resorts.…
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Date of stay: May 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Pippa Beardsley, Guest Services / Front Office at Hidden Ridge Resort
Responded 9 Jun 2022
Thank you for taking the time to share your feedback. We are delighted that you enjoyed your stay and our secluded mountain setting! We are glad you had space to spread out and make yourself at home during your visit and got to utilize the wood burning fireplace and pool area. Our staff are always happy to help in any way we can so I appreciate your kind words. As we enter into our busiest season, our prices are at our highest but when booking further in advance our prices are lower and during the quieter season we have promotions that really allow for a great deal! We hope to see you again real soon!
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While the website shows updated room(s), the one bedroom plus loft that we stayed in was very dirty (kids' handprints coated the sliding balcony doors inside and out, and layer of dust throughout), the couch was unusable (sunken to the floor), sliding door lock broken, coffee maker did not work properly (wrong pot for the machine?), lamps were broken and crooked, and is in dire need of an overall cleaning and update.
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Date of stay: May 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Pippa Beardsley, Guest Services / Front Office at Hidden Ridge Resort
Responded 9 Jun 2022
Thank you for providing feedback from your recent stay with us. Whilst we are an older property that has not had a recent update / refurb, we do pride ourselves in maintaining our condos and ensuring everything is in working order for our guests to enjoy and utilize. I do apologize that this was not evident in your condo. I assure you that I will pass-on these concerns to our maintenance team and housekeeping manager to ensure these oversights do not re-occur in future. I am happy to inform you that this week, we are finishing replacing all the couches in every condo so there will be no more sunken seats in the very near future. I do hope we get the opportunity to welcome you back and provide you with the stay you deserve.
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Booked through Airbnb it was 1300/night and was the biggest rip off of all time- this place is dated it’s very crowded. No coffee filters, ripped furniture, no water bottles offered. Not enough pillows/blankets, game room game was broken- and partying till 4 in the morning no one got any sleep. I will say the front desk staff was helpful with my noise complaints and trying to make it right but for the price you pay you would expect a luxury experience- not the greatest for large families as design does not allow for gathering of groups. Definitely needs an upgrade and a huge price reduction!!
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Date of stay: May 2022Trip type: Travelled with family
Room Tip: Bring your own water, extra pillows and blankets and good luck finding parking!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Pippa Beardsley, Guest Services / Front Office at Hidden Ridge Resort
Responded 30 May 2022
Thank you for providing feedback on your recent stay. I apologize that value of your stay was not evident from your experiences. We are an older resort but pride ourselves on maintaining our condos to a high standard so I am disappointed that this was not evident and will make sure our maintenance team check all the games room features to ensure they are all in working order for guests to enjoy! We do have a dedicated maintenance team onsite who would have happily attended during your stay so we could have enabled you to enjoy the game for the remainder of your visit. I am happy to advise we are in the middle of replacing all the couches and dining room chair upholstery so there will be no more ripped furniture present in the condos. The coffee packets we provide do have built in filters but upon request, we can happily provide filters if you have bought your own coffee and additionally bedding as-well. We are entering Summer so we will often reach our peak occupancy but even at our busiest, we do not tolerate guests disturbing others so I am glad that our front desk team were able to assist with the noise disturbances and made your experiences more positive! I hope we get the opportunity to welcome you back and truly show what our resort has to offer.
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We’ve stayed here before and we’re happy with experience. The location is great, being in the woods yet 2-3 minutes from downtown! The jacuzzis were clean , but not very hot. My wife likes the fireplaces and candidly the free firewood. As suggestion would be to clean the fireplace chimneys as there is smoke backlash with floot wide open. The sitting area furniture needs an upgrade. The couch is pathetic and kills the idea of sitting in front of a fire! The good news is that I was told they are replacing the couches!!!!! I’d most likely stay here again as long as price point is competitive…
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Date of stay: May 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Pippa Beardsley, Guest Services / Front Office at Hidden Ridge Resort
Responded 22 May 2022
Thank you for leaving a review, Craig! I am glad you enjoyed your stay and previous visit too. We are lucky to have a beautiful hidden away spot with the convenience of town just a few minutes away. I will pass-on your feedback to our maintenance department so they can look into the fireplaces and ensure they are clean and fully functional for our guests - we appreciate the feedback. I am delighted to advise our shipment of couches has finally arrived and we have begun swapping them into rooms. Hopefully by next week, every couch on the property will be brand new and inviting to have a night in-front of the fire! We do hope to welcome you back soon!
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My fiancée and I stayed here as a treat and it did not disappoint! A wonderful, quiet location with stunning views. Staff were helpful and friendly and they had board games available which was good fun! The pool was lovely, great way to wake up! My only comments would be the room is a bit outdated but it has so much space and the amenities all work fine so not really an issue for us. Also would be nice to have a blanket for the cold evenings but again not a major problem. We would definitely stay here again and highly recommend. A wonderful place to stay.
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Date of stay: March 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Pippa Beardsley, Guest Services / Front Office at Hidden Ridge Resort
Responded 3 Apr 2022
Thank you for sharing your feedback! I am glad that you both had a lovely stay and utilized the resort to the fullest! I will be sure to pass on your praise to the team too! I am happy to tell you that we do have some upgrades in the pipeline - we are awaiting new couches and dining room chair upholstery and hope to make more upgrades in the near future. We do always have spare supplies like blankets so next time, please just let the front desk know and we can have one delivered at your convenience. We look forward to seeing you again soon.
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PRICE RANGE
US$195 - US$467 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hidden ridge hotel banff, hidden ridge resort banff, hidden ridge banff
LOCATION
CanadaAlbertaCanadian RockiesBanff National ParkBanff
NUMBER OF ROOMS
107
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Claim Your Listing Frequently Asked Questions about Hidden Ridge Resort
Which popular attractions are close to Hidden Ridge Resort?
Nearby attractions include Douglas Fir Resort Waterslides & Pools (0.8 km), Banff Pole Dance (0.9 km), and The Storm Cellar (0.3 km).
What are some of the property amenities at Hidden Ridge Resort?
Some of the more popular amenities offered include free wifi, free parking, and a hot tub.
Which room amenities are available at Hidden Ridge Resort?
Top room amenities include a kitchenette, a flat screen TV, and a refrigerator.
What food & drink options are available at Hidden Ridge Resort?
Guests can enjoy barbeque facilities during their stay.
What are some restaurants close to Hidden Ridge Resort?
Conveniently located restaurants include The Keg Steakhouse + Bar - Banff Caribou, The Prow, and Patrinos Banff.
Are there opportunities to exercise at Hidden Ridge Resort?
Yes, guests have access to an outdoor pool and a sauna during their stay.
Does Hidden Ridge Resort have an airport shuttle?
Yes, Hidden Ridge Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hidden Ridge Resort?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Hidden Ridge Resort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Hidden Ridge Resort?
The staff speaks multiple languages, including English and French.