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Royal Canadian Lodge
459 Banff Ave, Banff, Banff National Park, Alberta T1L 1C9 Canada
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Avg. $755 /night, 9/15 - 9/16
$757
per night
$503
per night
$248
per night
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4.0
#19 of 33 hotels in BanffLocation
Cleanliness
Service
Value
This luxury resort welcomes you to experience a restful stay amid the grand surroundings of the Canadian Rocky Mountains. Entering our lobby, you’ll be greeted by our beautiful stone fireplace and our friendly front desk staff. Featuring elegant rooms and suites, this intimate Banff boutique hotel offers 99 guestrooms, with a modern mountain-themed décor. With nature right on its doorstep, the Royal Canadian Lodge is located less than a five-minute walk from downtown Banff. Guests of the lodge can enjoy fine dining at one of Banff’s best kept secrets, the Evergreen Restaurant, serving Canadian cuisine with an emphasis on regional ingredients. You can also relax and unwind at the Grotto Spa with the soothing sounds of water flowing peacefully over the rundle rock waterfall in the hot mineral pool and luxurious whirlpool. With a number of intimate meeting spaces, the Royal Canadian Lodge is the perfect choice for any rejuvenating alpine escape to one of the most beautiful resort towns in Canada.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Bicycles available
Hiking
Business Centre with Internet Access
Car park
Wifi
Hot bath
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Skiing
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shared lounge / TV area
24-hour front desk
Dry cleaning
Laundry service
Room features
Air conditioning
Fireplace
Housekeeping
Room service
Safe
Iron
Refrigerator
Flatscreen TV
Wake-up service / alarm clock
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Classic
Charming
Languages Spoken
English
Location
459 Banff Ave, Banff, Banff National Park, Alberta T1L 1C9 Canada
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 76 out of 100
76
Calgary Intl Airport
108.9 km•
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95 Restaurants
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1,544Review49Q+A100Room tips
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Detailed Reviews
Our first trip to Banff and we are so pleased we stayed at The Royal Canadian. Heated, covered parking with your window cleaned every morning is representative of the small touches that separate this from other places. Hot cocoa and cookies every night in the lobby were the perfect ending to busy days. With John at the front desk, Jakob and Dillon as concierges, Rachel and Amber as servers, you're in great hands. No question went unanswered, down to how the most excellent rolls were made in house. (steam in the oven? YUM!) Enjoy any meal at the Evergreen Restaurant, and be sure to try the tomato or ginger soup!
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My fourth time staying here but the first since it is no longer a "Delta" hotel. It hasn't changed much but the complimentary coffee in the lobby and the late night free cookies are missed. There are coffee machines in the rooms but only with packets of powdered "creamer".
I've stayed at a number of hotels on Banff Avenue and the Royal Canadian is still my favorite but standards have slipped slightly. Sometimes it's the small things which make a difference.
I've stayed at a number of hotels on Banff Avenue and the Royal Canadian is still my favorite but standards have slipped slightly. Sometimes it's the small things which make a difference.
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Date of stay: March 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We did have a reasonably good time in this hotel which is in walking distance from the town centre. It offers well appointed and reasonably equipped rooms which are are quiet and clean. The problem we had was with the staff who obviously lacked experience (probably due to the recent pandemic) who offered little or no information when approached though they were very friendly. The Concierge was never seen again after having promised to fore=ward some local information to us and the staff in the Restaurant unfortunately had some trouble to explain parts of the menu. To our surprise they even suggested that we have to pay corkage in order to take our half drunken bottle of wine that we purchased with the dinner and decided to finish in our room.
The bar here is rather small, but t=well stocked and the bar steward was a delight when compared to his colleagues. Still, we did not dislike the hotel and there is no reason for not recommending it to other visitors to this wonderful town
The bar here is rather small, but t=well stocked and the bar steward was a delight when compared to his colleagues. Still, we did not dislike the hotel and there is no reason for not recommending it to other visitors to this wonderful town
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Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, Sales at Royal Canadian Lodge
Responded 9 Aug 2022
Dear Redsilence, thank you for taking the time to leave your review and feedback. We are sorry to hear about the experiences with some of our staff at Royal Canadian Lodge and we would like to apologize for the inconveniences. In this current environment it is very important that we manage our guests expectations since so many services have changed, your comments have brought this to the forefront and will be discussed among the management team. Thank you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We spent 3 nights at this property. Overall it was not a terrible experience but small things kept me from a higher rating. Many amenities, due to Covid, were unavailable. Spa, hot tub, steam room, and gym were closed. But these closures were not shown on our reservation. And paying over $250/night plus taxes (for a junior suite) with no breakfast or amenities, seemed excessive. When I asked the front desk if they would include parking in our rate, it was a resolute “no”. On our 2nd day, when housekeeping didn’t show up, we were advised that they only cleaned rooms after our 4th night. This is not a government regulation - the hotel implemented the policy to save money. Fresh towels, bathroom accessories, and tea/coffee, needed a call to the front desk whenever something was needed. Trivago still calls it a Delta hotel even though it hasn’t been a Marriott franchise for almost a year. Finding out, upon arrival that they were no longer part of Marriott, was disappointing. And the elevators definitely need some attention, as the start and stop is pretty rough. The staff were friendly and helpful, the beds were decent, and the shower was good.
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Date of stay: September 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We checked in and the receptionist didn't even welcome us; very poor customer service, we felt like an inconvenience to them. I asked several times for things like advice on activities etc. and they are totally not interested in helping guests with anything. Due to the covid restrictions, the pool has to be booked in advance, and they will not give you ANY advice on when to call etc. I called at 7:30 AM to book, and everything was already taken. When I asked when to call to actually get a spot, the receptionist was annoyed and said: it's all in your confirmation email, you should read it.
Room service is only available till 9 PM. There is no water that you can purchase or order, so if you don't have change on you to get it from the vending machine, you can't get water. No attention from cleaning staff either, not even offering to do any housekeeping, you have to call for someone to bring towels and empty the garbage. Our view is on a dumpy backyard overflowing with empty cans and bottles! No joke.
This is definitely NOT a 4-star hotel.
PS the one good thing, and reason for 2 and not 1 star is that the beds are super comfy,
Room service is only available till 9 PM. There is no water that you can purchase or order, so if you don't have change on you to get it from the vending machine, you can't get water. No attention from cleaning staff either, not even offering to do any housekeeping, you have to call for someone to bring towels and empty the garbage. Our view is on a dumpy backyard overflowing with empty cans and bottles! No joke.
This is definitely NOT a 4-star hotel.
PS the one good thing, and reason for 2 and not 1 star is that the beds are super comfy,
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Date of stay: March 2021
Rooms
Service
Sleep Quality
Room Tip: Not a 4-star experience!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Suzanne Gittens, Other at Royal Canadian Lodge
Responded 4 Apr 2021
Dear NorthStar, Thank you for taking the time to share your feedback regarding your recent stay with us. We are disappointed to know that you did not enjoy your stay. The pool booking is a difficult situation to navigate based on the demand and the limited amount of spots available, we definitely try our best to accommodate all of our guests. We recognize that you were only able to use the pool twice during your stay and we apologize this was not to your satisfaction. In this current environment it is very important that we manage our guests expectations since so many services have changed, your comments have brought this to the forefront and will be discussed among the management team. Once again, thank you for your feedback. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is an extremely disappointing hotel, they make up the rooms only every three days apparently, so one has to go down and get towels and soap etc. as necessary. We tried breakfast and were told there was a 15 minute wait. That was optimistic it was more like 40 so outside eating is recommended.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, Sales at Royal Canadian Lodge
Responded 6 Aug 2022
Dear P4646SMdavidd, thank you for taking the time to leave your review and feedback. We are very sorry you did not enjoy your stay and would like to apologize for the inconvenience. Please be assured we will be following up with our management team on your comments. Once again thank you for taking the time to let us know.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Overall, my partner and I enjoyed the Banff Royal Canadian Hotel. The rooms were beautiful, the scenery was nice, the amenities and decor was friendly and the staff was great as we connected with a few of them.
A few of the downsides (unfortunately mostly uncontrollable from the hotel's POV - COVID) were:
1. The pool and hotel was booked solid for a couple days - COVID :(
2. The restaurant was middle class, but the food prices did not reflect middle class rates. They suggested fine dining, of which it was not.
3. The coffee maker in the room was very cheap and small.
4. The restaurant (and most in the area) were full capacity with COVID restrictions). Unfortately uncontrollable).
The positives:
1. Beautiful room
2. A great price for what we got.
3. The front desk staff ( all 3 were amazing).
4. The underground parking was inexpensive and very clean and easy access.
5. The location was nice and quant.
Overall a 3 out 5. Non covid this hotel would be a 5/5.
Thanks,
A few of the downsides (unfortunately mostly uncontrollable from the hotel's POV - COVID) were:
1. The pool and hotel was booked solid for a couple days - COVID :(
2. The restaurant was middle class, but the food prices did not reflect middle class rates. They suggested fine dining, of which it was not.
3. The coffee maker in the room was very cheap and small.
4. The restaurant (and most in the area) were full capacity with COVID restrictions). Unfortately uncontrollable).
The positives:
1. Beautiful room
2. A great price for what we got.
3. The front desk staff ( all 3 were amazing).
4. The underground parking was inexpensive and very clean and easy access.
5. The location was nice and quant.
Overall a 3 out 5. Non covid this hotel would be a 5/5.
Thanks,
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Date of stay: November 2020
Value
Rooms
Service
Room Tip: Request a premium upgrade for a small fee.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I was planning to leave a 3 star review for this hotel - right in the middle. Not good, not bad, very few redeeming features and largely underwhelming but a mostly pleasant stay. The only stand out feature is the pool area which is actually what has caused me to leave this 1 star review. The pool area is great and they are doing their best through the pandemic to give each family a 30 minute slot. The booking system that they have set-up requires you to be at the front desk for 7am to book a slot for that day. Only in-person same day bookings are allowed. Except that the General Manager decided to book out all the morning slots on both the days that we stayed at the Royal Canadian Lodge for reasons unknown and she didn’t have the decency to inform her front desk staff of the reasons why. So they were left fending off angry hotel guests who had woken early to secure a time slot for their kids. You can only assume the GM booked it out for friends who wanted to circumnavigate the booking procedure or have longer than the other guests are allowed. If it was a legitimate reason, she would have told the front desk staff, who were very apologetic and quite frustrated at the situation. We won’t be returning here, even without the pool situation. There are far better options in Banff. Whoever gives out the hotel stars in Banff needs to take a star off this place.
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Date of stay: March 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed for one night in a King suite. The room was nice with a huge bed and touches like glass wine glasses in the room.
We waited at the front desk several times as there was only one representative. Right now, during covid, there are no ice buckets or coffee/tea in the room and you have to ask. Restaurant/lounge closed before 10, which was disappointing. Parking available for a charge but is cramped.
Masks required as per Banff bylaw, which was good because the streets are packed and few people used the sidewalks with courtesy. We might have enjoyed the stay more during regular times. For what we paid, I expected a better experience.
We waited at the front desk several times as there was only one representative. Right now, during covid, there are no ice buckets or coffee/tea in the room and you have to ask. Restaurant/lounge closed before 10, which was disappointing. Parking available for a charge but is cramped.
Masks required as per Banff bylaw, which was good because the streets are packed and few people used the sidewalks with courtesy. We might have enjoyed the stay more during regular times. For what we paid, I expected a better experience.
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel is situated nicely on Banff Avenue, not too close, not too far from the strip. Check in was pleasant, room was just a bit disappointing (we had upgraded only to find an average room), and situated on main floor. We had upgraded due to our 30th anniversary so a bit of a better room/view would have been nice.
Rooms were clean, no issues. Rooms had a mini fridge which was nice. The King room has a little table but not really a 'sitting' area to eat or drink.
The pool area was open to reservations and this was a nice perk, having the pool hot-tub to ourselves.
There isn't really an option to get coffee nearby but at the restaurant downstairs and it is absurdly priced (2 med coffees for $10).
Now that we have stayed here, we would stay here again, as this was a nice option, but we know what to expect for next time!
Rooms were clean, no issues. Rooms had a mini fridge which was nice. The King room has a little table but not really a 'sitting' area to eat or drink.
The pool area was open to reservations and this was a nice perk, having the pool hot-tub to ourselves.
There isn't really an option to get coffee nearby but at the restaurant downstairs and it is absurdly priced (2 med coffees for $10).
Now that we have stayed here, we would stay here again, as this was a nice option, but we know what to expect for next time!
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Date of stay: November 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi sufe81, no we do not currently offer a packed lunch option but will keep this in mind for the future.
Dear Roger,
Yes, you can bring outside food to your room.
Thank you for this question. No we are no longer associated with Marriott or Delta.
I would say 30-40 mins awa
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"Local parking on site for $15 Canadian per night very convenient. Hotel is also located away from the busiest part of town which is nice"Read full review
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PRICE RANGE
$226 - $682 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
delta banff royal canadian hotel banff, delta banff royal canadian lodge, banff delta
FORMERLY KNOWN AS
Charltons Banff
LOCATION
CanadaAlbertaCanadian RockiesBanff National ParkBanff
NUMBER OF ROOMS
99
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Frequently Asked Questions about Royal Canadian Lodge
Which popular attractions are close to Royal Canadian Lodge?
Nearby attractions include Tunnel Mountain Trail (1.1 km), Banff Avenue (0.9 km), and Whyte Museum of the Canadian Rockies (1.1 km).
What are some of the property amenities at Royal Canadian Lodge?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Royal Canadian Lodge?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Royal Canadian Lodge?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Royal Canadian Lodge?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to Royal Canadian Lodge?
Conveniently located restaurants include Zyka Elevated Indian Restaurant, Bluebird Woodfired Steakhouse, and La Terrazza.
Are there opportunities to exercise at Royal Canadian Lodge?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Is Royal Canadian Lodge located near the city centre?
Yes, it is 0.9 km away from the centre of Banff.
Are any cleaning services offered at Royal Canadian Lodge?
Yes, dry cleaning and laundry service are offered to guests.
Does Royal Canadian Lodge offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Royal Canadian Lodge?
Many travellers enjoy visiting Cave and Basin National Historic Site (2.5 km), The Luxton Home Museum (0.8 km), and Old Crag Cabin (0.9 km).