Location was great. Waking distance to everything. Rooms were very spacious. Very helpful staff. Only issue we had was the room had funny odour. Offered a new room but we chose for housekeeping to come and spray it instead which helped greatly.
I am more than pleased to recommend this hotel. Their staff is calm, and treat even the most stressful situations with compassion and organization. It is also nice to know the smaller details are tended to - you have a glass in the bathroom (not plastic), the curtains are well maintained as are the bed sheets which are a wonderful thread count, the space between the beds is breathable, and the tea and coffee in the room is of good quality. It is also lovely to have two mirrors to prepare oneself (inside and outside the bathroom with a counter). That is just the room, the restaurant has an amazing chef that serves up a buffet that would rival any 10 star hotel. We preferred to eat in rather than go out. The waiters always have a short kind word to share and were highly professional. As a diabetic, I needed a piece of fruit - the waiter advised where I could get one with no problem. The view from the room is very good. And if we needed parking and theirs was filled, the staff advised where to get free parking from 8 - 8. The security of the rooms was also noted as the cleaning persons protected each room dutifully. This is excellent service. This hotel is always my first choice when staying in Banff.…
The carpet needs to be upgraded or change. Stinky smell when you enter the rooms. Also I hope in the future it includes breaksfast. It is a family friendly hotel we like the pool area. It is close to shopping centres and restaurants.
Large hotel with good facilities including indoor pool and hot tub. Room was large, clean and comfortable. Furnishings were somewhat worn and there was a lack of electrical plugs near the bed sides. Separate sink outside the toilet/tub area allowed multiple people to get ready at the same time.
We were kicked off to this from our riverview reservation without any warning and compensation. Hared everything about it. The staffs had no idea we were coming and was very rude and treated us as nuisance.
Everything was great from check in, to room quality and cleanliness. Friendly bar and good quality restaurants. Staff were very friendly and helpful. Nice underground parking with easy access via elevator. Parking garage also had a nice bike storage area and an area where we could wash our car.
We stayed for 2 nights at the Banff Park Lodge. At first we got a room at the front of the hotel and we found it to be quite noisy so we asked to change to a quieter room which they did right away. The second room was at the back which I would totally recommend! Nice views of the mountains and much quieter. Unfortunately because of staffing issues (due to Covid, like everywhere) the restaurant was closed but it looked quite nice. The breakfast buffet was still open and it was excellent! The staff are very friendly and the beds are really really comfortable. I would definitely stay here again!
I stayed here overnight before an early morning pick-up, but was more than happy with my spacious and quiet room with a comfortable bed. The staff were excellent and very attentive. I did not have a chance to explore the rest of the hotel or eat there, but it is very central to everything and there are lots of options for dining nearby.
This property is ideally located. The staff are friendly. The rooms are spacious and well appointed. There is a nice Italian restaurant as well as a Grill on the property. There is underground parking which is not too expensive. Great place to stay and explore Banff and the surroundings We got rooms with a view of the mountains and maybe these are better than having rooms facing Lynx Street. There is a lovely walking trail right behind the hotel that can take you all the way to Bow falls
My partner and I have stayed here several times and will continue to be back as the location, rooms and staff are excellent. We always have a seamless trip and we both cannot wait to be back soon! Thank you for a great stay!
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