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Mount Royal Hotel

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138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7 Canada
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (137)
Room & Suite (74)
Dining (3)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 18/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Mount Royal Hotel
Updated 18/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 33 hotels in Banff
Location
Cleanliness
Service
Value
Travellers' Choice
Our location is prime. We’re in the heart of iconic Banff Avenue, surrounded by top restaurants, shops and nightlife. From here, you’ll also enjoy effortless access to Banff’s world-class natural attractions and year-round adventure activities. And, if you need help planning your itinerary, we’d love to assist. Simply stop by our tour desk. Ski, hike, shop or play, then return for après adventure. Our mountain-chic style and relaxed approach to luxury promise to elevate your Canadian Rockies experience. Post-adventure, head to the rooftop for a soak in one of our outdoor hot tubs. The view from here is next level. Cocktails, craft beer and shareable plates in the Cascade Lounge are another favourite way to après. A full-service restaurant, general store, library and museum—sharing cool historic facts about the legendary Mount Royal and Banff—enhance our guest experience. They have implemented industry-leading distancing and cleaning standards in a partnership with Lysol to keep guests and staff safe.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Hot bath
Bar / lounge
Skiing
Canoeing offsite
Business Centre with Internet Access
Meeting rooms
Parking
Wifi
Restaurant
Complimentary instant cofffee
Kids' meals
Vending machine
Rooftop terrace
Baggage storage
Concierge
Non-smoking hotel
ATM on site
24-hour check-in
24-hour front desk
Laundry service
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Room features
Air conditioning
Housekeeping
Safe
Wake-up service / alarm clock
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Mountain View
Languages Spoken
English, French
829Reviews33Q+A39Room tips
Traveller rating
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Popular mentions
5hbimw70k8 wrote a review 19 Sep
1 contribution
Younger staff was rude and not accommodating sound proofing in rooms is terrible, i was on the 3rd floor and could hear every single step or noise coming from the upper room. Stay on the 4th floor if possible
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Review collected in partnership with this hotel
Date of stay: September 2021
Value
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Response from Pursuit Banff Jasper Collection, Guest Services / Front Office at Mount Royal Hotel
Responded 2 days ago
Dear 5hbimw70k8, Thank You for your review. We appreciate your feedback. We sorry to hear you had been inconvenienced by the noise coming off from above your room and weren't given an opportunity to make your stay more comfortable. We do have round the clock front desk staff and security personnel on late hours who are happy to assist guests on noise issues. The bad service you receive from one of our staff is a huge surprise to us as the hotel takes pride in our warm, friendly and very welcoming staff as reviewed and experienced by countless guests. We'll definitely look and act on this. We hope to see you back to our beautiful town in the future! Kind Regards, Anthonette Carasco Front Office Manager
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gcryst774057 wrote a review 18 Sep
Kingston, Canada1 contribution
Beautiful hotel, great location, friendly staff and very comfortable beds! The coffee in the room was great but I would have loved to have more of it. The room was a little small but the amazing staff gave us an upgrade so that we could have a view if the rockies so that was great! Would stay again.
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Review collected in partnership with this hotel
Date of stay: September 2021
Value
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Location
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Service
Sleep Quality
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Response from Pursuit Banff Jasper Collection, Guest Services / Front Office at Mount Royal Hotel
Responded 2 days ago
Thank you for your review gcryst774057. We are glad your stay had been great. We sure look forward to welcoming you back! Kind Regards, Anthonette Carasco Front Office Manager
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mapblatz wrote a review 18 Sep
1 contribution
I found expensive, but then again we don’t stay in many hotels. After herring what the price could have been, quite happy with the cost. The location is excellent and the team was wonderful and very accommodating.
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Review collected in partnership with this hotel
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from Pursuit Banff Jasper Collection, Guest Services / Front Office at Mount Royal Hotel
Responded 2 days ago
Dear mapblatz, Thank You for your review . We appreciate your feedback and are glad you had a great stay with us. We look forward to welcoming you back in the future! Kind Regards, Anthonette Carasco Front Office Manager
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Globe-Trotteuses-1 wrote a review 17 Sep
Montreal, Canada109 contributions50 helpful votes
It was a great stay, the location of the hotel, the room, the view, the staff ... until I had to deal with a certain Kathy at the front desk and let me explain; we left the hotel on Wednesday and I got a voicemail message at my house from a certain Max at the Mount Royal hotel informing me that he had found or seen something during our stay .... we had trouble understanding the message correctly so I contacted the front desk thinking I forgot something and this Kathy told me that there was no Max working at the front desk, she checked and nothing was reported as found in the room. I took the house message remotely again and I finally understood that this Max, would have seen something near our car with the security camera, I phone again to explain the situation, Kathy told me again that there was no Max and that I was changing my version of the facts every 5 minutes and she hung up the line on me… .and yes outright..... hung up… I phone again and I spoke to someone else explaining to her what I understood from the message left by Mat and not Max and she also answered me a little aggressively that I did not have the right name and that yes there was a Mat working at the reception but only after 3 o'clock and she was not aware of the message he had left me. I asked her to leave a message for this Mat to call me back and as he has never done so I had to call again to get the correct situation. Mat had really left me a message but never told anyone else so nobody know the reason of his message but this is alright because he took care of the problem himself. . This Kathy's attitude is totally unacceptable especially within this type of hotel, her customer service is completely unprofessional, she is definitively not competent to deal with customers. This is really too bad because I would have given a 5++++ for our total stay
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Date of stay: September 2021
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AnasFalasteeni wrote a review 16 Sep
Windsor, Canada1 contribution
Loved everything about this hotel. Let me cut the BS and get straight to the point: Parking $5/day: 10/10 Location: Unbeatable (esp if you shuttle bus a lot as it’s close to the bus stations): 10/10 Hotel Staff/ Cleanliness: 10/10 Only wish I checked out the hot tubs, but I didn’t and can’t comment about it. But do yourself a favour and make a reservation here. Anas
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Review collected in partnership with this hotel
Date of stay: August 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Pursuit Banff Jasper Collection, Guest Services / Front Office at Mount Royal Hotel
Responded 4 days ago
Dear AnasFalasteeni, Thank You for your review. We are pleased to know you loved your stay with us. We look forward to welcoming you back! Kind Regards, Anthonette Carasco Front Office Manager
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PRICE RANGE
US$150 - US$316 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mount royal banff, hotel mount royal
LOCATION
CanadaAlbertaCanadian RockiesBanff National ParkBanff
NUMBER OF ROOMS
133
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Frequently Asked Questions about Mount Royal Hotel
Which popular attractions are close to Mount Royal Hotel?
Nearby attractions include Lake Minnewanka (0.3 km), Eureka Banff Escape Room Adventures (0.3 km), and Buffalo Nations Luxton Museum (0.4 km).
What are some of the property amenities at Mount Royal Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Mount Royal Hotel?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
Is parking available at Mount Royal Hotel?
Yes, paid private parking on-site and paid public parking nearby are available to guests.
What are some restaurants close to Mount Royal Hotel?
Conveniently located restaurants include Masala Authentic Indian Cuisine, Block Kitchen and Bar, and Farm and Fire.
Is Mount Royal Hotel located near the city centre?
Yes, it is 0.06 km away from the centre of Banff.
Does Mount Royal Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Mount Royal Hotel?
The staff speaks multiple languages, including English and French.
Are there any historical sites close to Mount Royal Hotel?
Many travellers enjoy visiting Cave and Basin National Historic Site (1.5 km).
Does Mount Royal Hotel have any great views?
Yes, guests often enjoy the mountain view available here.
Is Mount Royal Hotel accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.