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Heaven at the Hard Rock Hotel Riviera Maya

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Traveller (6547)
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Traveller (6547)
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Overview
Calle Carretera Federal Km 72, Puerto Aventuras 77710 Mexico See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.5 Star accommodation
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Reviews (7,187)
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5,487 results
Traveller rating
3,571
1,121
356
252
187
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LanguageEnglish
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3,571
1,121
356
252
187
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All reviews aventura spa palace hard rock our honeymoon moon palace spa treatments fish time share steak playa del carmen martini bar resort credit hydrotherapy area mayan coffee man made lagoon sushi public relations ocean view
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1 - 5 of 5,487 reviews
Reviewed 2 days ago

We stayed at the HR from 11/4-11/10. We came with our children and two other families that also had kids. This all inclusive resort did not disappoint for both the adults and the kids. If you aren't opposed to tipping the staff the service is...More

1  Thank futureman44
Reviewed 2 days ago

Just returned from an awesome week at Hard Rock Resort Heaven. Hadn’t been to the property in almost 12 years and the changes are wonderful. Stayed in a Presidential suite with an ocean view. The room was decorated with unique touches and colours that kept...More

Thank himunro
Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded yesterday

himunro, I appreciate your good comments, without a doubt, I can say that our main asset are our colleagues, they are very talented and know very well how to make our guests feel special and create great memories for you, we are looking forward to...More

Reviewed 2 days ago

This place was amazing. Atmosphere was engulfing. Scenery was unbeatable. Staff were more than helpful and welcoming. Definitely a resort to consider. Any questions we had were answered with kindness and more. Loved this place!More

Review collected in partnership with this hotel
Thank Maps16534703945
Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera MayaResponded 2 days ago

Dear Maps16534703945 Thank you so much for your comments we appreciated , We are pleased to know you had an a great experience at Hard Rock Riviera Maya, it's so great to hear that we have met your expectations. It’s been a pleasure having you...More

Reviewed 3 days ago

I have been to so Many Hard Rock resorts, this one BY FAR is the best one,from the Spa to the beaches to Landscaping,service,food,comfort,easiness to get around...these are just a few...need to go to really experience it!!!! Amazing leadership by The General Manager Mr Jan...More

1  Thank Jacko195770
Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera MayaResponded 2 days ago

Dear Jacko195770 Wow thank you so much for your kinds comments, make sure all the rockers will know your kind words. We are more than happy to know that we met your expectations and had an amazing experience at the Hard Rock Hotel Riviera Maya,...More

Reviewed 5 days ago

This was a stunningly beautiful resort and provided for a very memorable vacation. The service was particularly great. Some of the staff made our visit really memorable including Carlos (yoga), Luis (server at Ciao), Ricardo (the Samuri as part of the adult pool entertainment team)...More

Review collected in partnership with RCI
Thank D9449RYstephenk
Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded 5 days ago

Hola D9449RYstephenk, Memorable vacation is exactly the type of thing we want every guest that stay at our resort to be saying after their departure, I am glad to learn you had a good time and you were treated just right by our talented staff,...More

View more reviews
About
Description
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony More (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Beachfront
Bar/Lounge
Breakfast included
Free Parking
Spa
Adult pool
Air Conditioning
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Outdoor pool
Shuttle Bus Service
Tennis Court
Wheelchair Access
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Hotel Style
Top resorts Hotels
,
On the Beach
,
Luxury
,
Spa
,
Family
,
Business
,
Romantic
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Hotel Style
Top resorts Hotels
,
On the Beach
,
Luxury
,
Spa
,
Family
,
Business
,
Romantic
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
394
Price range
US$328 - US$724 (Based on Average Rates for a Standard Room)
Formerly known as
Aventura Spa Palace
Also Known As
Aventura Hotel Palace
,
Aventura Hotel Puerto Aventuras
,
Mayan Riviera Palace
,
Adventure Spa Palace
,
Hotel Mayan Palace
,
Adventura Spa Palace
,
Aventura Palace Spa
,
Aventura Spa Palace Riviera Maya
,
Aventura Spa Palace Resort
,
Aventura Spa Palace Mexico
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Hotel Style
Top resorts Hotels
,
On the Beach
,
Luxury
,
Spa
,
Family
,
Business
,
Romantic
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
394
Price range
US$328 - US$724 (Based on Average Rates for a Standard Room)
Formerly known as
Aventura Spa Palace
Also Known As
Aventura Hotel Palace
,
Aventura Hotel Puerto Aventuras
,
Mayan Riviera Palace
,
Adventure Spa Palace
,
Hotel Mayan Palace
,
Adventura Spa Palace
,
Aventura Palace Spa
,
Aventura Spa Palace Riviera Maya
,
Aventura Spa Palace Resort
,
Aventura Spa Palace Mexico
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Photos
Traveller (6,547)
Pool & Beach (1,227)
Room & Suite (986)
Dining (336)
Amenities (120)
Business Centre & Event Rooms (61)
Family and Play Areas (20)
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Questions & Answers
Ask a question
Husker1026
29 October 2018|
Answer
Response from RockerOn S | Property representative |
Greetings, Thank you for choosing us, likewise Heaven side is adults exclusive according to mexican law, an adult is 18+ years old. Furthermore you are eligible to stay at Hacienda side and rest assured since we will make... More
0
Votes
Google Translation
NatashaVoj
28 October 2018|
AnswerShow all 3 answers
Response from Cara D | Reviewed this property |
(Stayed in August)It is the ocean, so there is seaweed. They have guys out there every morning cleaning it off the beaches and out of the lagoons. If it’s hot, you will smell it, but they do work really hard to get it... More
1
Vote
sunfluffy
24 October 2018|
AnswerShow all 4 answers
Response from Laurie K | Reviewed this property |
The foam parties and loud music are at the main adult pool, there are pools in the back quieter and you could go down to the end where the families are the pool down there is huge plus there is a pool in the middle of the... More
1
Vote
Room Tips
"Building #8 or #9 is great with easy access to the lobby and the pool area."
futureman44
2 days ago
Read review
"Rooms were always clean and made. Staff was very welcoming and helpful. Overall resort is worth it. "
Maps16534703945
2 days ago
Read review
"we wwere in Building 2 BUT all the buildings and rooms are GREAT!! no bad room locations"
Jacko195770
3 days ago
Read review
"We vastly enjoyed our 3rd floor sky terrace in Heaven."
dvgdss
1 week ago
Read review
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