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Heaven at the Hard Rock Hotel Riviera Maya

Traveller (6596)
360
Panoramas (15)
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Overview
Km 72, Carretera Cancun-Chetumal, Puerto Aventuras 77710 Mexico See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.5 Star accommodation
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Reviews (7,287)
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Traveller rating
3,605
1,130
357
252
188
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LanguageEnglish
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3,605
1,130
357
252
188
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1 - 5 of 5,532 reviews
Reviewed yesterday

A bit delayed in posting this but we had a great stay so did want to post accordingly. Stayed Aug. 2018. Family of four (had a 17 and 18 yr old with us). We had two Platinum Sky Terrace Rooms we had booked from the...More

Date of stay: August 2018
Thank Go-OSUBucks
Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera MayaResponded today

Hello Go-OSUBucks Thank you so much for taking the time to share with us your comments, I'm pleased to read that you have enjoyed most of your experience at our resort. Your opinion is very important in order to improve our amplified service. We look...More

Reviewed yesterday via mobile

Excellent dining EXPERIENCE!! Not only incredible food for everyone, but an experience to remember. We had both mushroom, and tartare appetizers. Followed with lobster bisque. Onto the mains: Surf and turf(filet mignon). Apple tart, chocolate lava bake and the Mayan coffee. HUGE thanks to Garcia...More

Date of stay: January 2019
Thank David V
Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera MayaResponded yesterday

Hi David, I really appreciate the valuable feedback and thank you for taking the time to share your experience, I'm glad to know you had an excellent experience to remember and gladly I'll share your kind words with the rest of the band members, thank...More

Reviewed 2 days ago via mobile

I was in Riviera Maya and everything was wonderful. Restaurants and service were great especially our waitress Margarita on Heaven Beach. She always took good care of us. Total experience was awesome!More

Date of stay: January 2019
Thank Patty M
Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera MayaResponded yesterday

Hi Patty, Thank you for the excellent review, I'm pleased to know you had a great time and everything was wonderful during your visit. Thanks for the feedback and we all look forward to see you soon once again. Cordially, Jan Hundrieser General Manager Hard...More

Reviewed 2 days ago via mobile

A vacation without kids started wonderfully at check-in when we were greeted by a hostess Liz who wished us a “Happy Anniversary” and told us a bunch about the resort. Afterwards, every time we passed through the Hacienda lobby, Liz would recognize us, say hello...More

Date of stay: January 2019
Thank 481elissab
Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera MayaResponded yesterday

Hi 481elissab, Thank you for the excellent review, I really appreciate the valuable feedback and I'm glad to know this was a fabulous anniversary for you. I'll gladly share your kind words with the rest of the team and looking forward to pamper you again...More

Reviewed 3 days ago via mobile

Attended Playing in the Sand staying at the Hard Rock and had a great time! JC took care of us in Heaven! The service was excellent! I wholeheartedly recommend a vacation getaway in Riviera Maya! Can’t wait to come back!More

Date of stay: January 2019
Thank Alan H
Response from Jan_Hundrieser, Gerente at Heaven at the Hard Rock Hotel Riviera MayaResponded 2 days ago

Dear Alan H, Thank you very much for your comments, it's a pleasure to hear that you enjoy it. I do really appreciate your opinion and it is an honor to create great memories together. The most gratifying feeling is your satisfaction and we love...More

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About
Description
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony More (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Beachfront
Bar/Lounge
Breakfast included
Free Parking
Spa
Adult pool
Air Conditioning
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Outdoor pool
Shuttle Bus Service
Tennis Court
Wheelchair Access
Awards & Recognition
Travellers' Choice2019 Winner
GreenLeaders Gold level
Certificate of Excellence
Travellers' Choice2019 Winner
GreenLeaders Gold level
Certificate of Excellence
Hotel Style
Top resorts Hotels
,
On the Beach
,
Luxury
,
Spa
,
Family
,
Business
,
Romantic
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Hotel class
Awards & Recognition
Travellers' Choice2019 Winner
GreenLeaders Gold level
Certificate of Excellence
Travellers' Choice2019 Winner
GreenLeaders Gold level
Certificate of Excellence
Hotel Style
Top resorts Hotels
,
On the Beach
,
Luxury
,
Spa
,
Family
,
Business
,
Romantic
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
394
Price range
US$360 - US$1,013 (Based on Average Rates for a Standard Room)
Formerly known as
Aventura Spa Palace
Also Known As
Aventura Hotel Palace
,
Aventura Hotel Puerto Aventuras
,
Mayan Riviera Palace
,
Adventure Spa Palace
,
Hotel Mayan Palace
,
Adventura Spa Palace
,
Aventura Palace Spa
,
Aventura Spa Palace Riviera Maya
,
Aventura Spa Palace Resort
,
Aventura Spa Palace Mexico
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Hotel class
Awards & Recognition
Travellers' Choice2019 Winner
GreenLeaders Gold level
Certificate of Excellence
Travellers' Choice2019 Winner
GreenLeaders Gold level
Certificate of Excellence
Hotel Style
Top resorts Hotels
,
On the Beach
,
Luxury
,
Spa
,
Family
,
Business
,
Romantic
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
394
Price range
US$360 - US$1,013 (Based on Average Rates for a Standard Room)
Formerly known as
Aventura Spa Palace
Also Known As
Aventura Hotel Palace
,
Aventura Hotel Puerto Aventuras
,
Mayan Riviera Palace
,
Adventure Spa Palace
,
Hotel Mayan Palace
,
Adventura Spa Palace
,
Aventura Palace Spa
,
Aventura Spa Palace Riviera Maya
,
Aventura Spa Palace Resort
,
Aventura Spa Palace Mexico
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Photos
Traveller (6,596)
Pool & Beach (1,227)
Room & Suite (988)
Dining (336)
Amenities (120)
Business Centre & Event Rooms (61)
Family and Play Areas (20)
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Questions & Answers
Ask a question
atoth227
19 January 2019|
AnswerShow all 7 answers
Response from Traveler49093399353 | Reviewed this property |
Yes! We were there just a month ago. Michael Jackson show is a favorite, but they also had a magic show, circus and Mexican fiesta inside on the family side. One night is a fire show and weather permitting it is held... More
1
Vote
Shegodone
11 January 2019|
AnswerShow all 2 answers
Response from Relax47932666247 | Reviewed this property |
There are a few different locations of the Bali beds, we use the ones in the private lagoon area, there are 6 beds in this area that you reserve with the butler service There are also Bali beds located just off of the main... More
0
Votes
Shegodone
11 January 2019|
AnswerShow all 3 answers
Response from Hueso | Reviewed this property |
I only have the picture of the one I used. But if you want to book in advance send an email to the Sales Representative Vacation Planners and tell them to send you the names and location or the map. Then you can choose... More
1
Vote
Room Tips
"Block 1 by the ocean"
ONaturelSpaBoutique
1 week ago
Read review
"Ask for ocean view unless you want to view trees."
zg0ber
2 weeks ago
Read review
"Everything is excellent.. no comments i was really so nice!!!"
ciprianov481
20 Nov 2018
Read review
"Building #8 or #9 is great with easy access to the lobby and the pool area."
futureman44
14 Nov 2018
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