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Heaven at the Hard Rock Hotel Riviera Maya

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Traveller (6487)
Pool & Beach (1213)
Room & Suite (977)
Overview
Calle Carretera Federal Km 72, Puerto Aventuras 77710 Mexico See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.5 Star accommodation
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Reviews (7,134)
Filter reviews
5,456 results
Traveller rating
3,545
1,116
356
252
187
Traveller type
Time of year
LanguageEnglish
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3,545
1,116
356
252
187
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All reviewsaventura spa palacehard rockour honeymoonmoon palacespa treatmentsfishtime sharesteakplaya del carmenmartini barhydrotherapy arearesort creditmayan coffeeman made lagoonsushipublic relationsocean view
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1 - 5 of 5,456 reviews
Reviewed yesterday via mobile

My husband and I booked this holiday a little over a year ago to celebrate our 10th wedding anniversary - we also invited my parents along as a thank you for the love and support they've given us over the years. Despite the immaculate planning...More

Thank LawRed1981
Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera MayaResponded yesterday

Hi LawRed1981, Thanks for taking the time to share your detailed feedback and it's great to know you all had a great time during this special visit for your 10th wedding celebration anniversary. It has been a real pleasure to have you hear and I...More

Reviewed 2 days ago

Heaven at the Hard Rock is the adults only section of this amazing all inclusive resort. From the moment you arrive you are given VIP treatment. The staff is welcoming, friendly and attentive. The attention to detail is exceptional. Families are welcome at the Hacienda...More

Thank s0niag623
Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera MayaResponded yesterday

Hi s0niag623, Thank you for the excellent review, I'm happy to know you felt pampered in Heaven during your whole stay and I really appreciate the great feedback, it has been a pleasure to have you here and we all look forward to see you...More

Reviewed 2 days ago

From the airport,a suburban just for the 2 of us, to check in Members only area. We met our Butler Grace. She had a bellboy bring our luggage and us to the room. The door and room decorated for my BD. Our room was amazing...More

Thank Jodi K
Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera MayaResponded yesterday

Hi Jodi, I really appreciate the excellent review and valuable feedback, it's great to know this was an amazing stay for you and your family members and we all look forward to pamper you again soon. Cordially, Jan Hundrieser General Manager Hard Rock Hotel Riviera...More

Reviewed 2 days ago

It doesn't get better than this. The detail to everything is meticulous. There is a fun, relaxed, party vibe at the Heaven Main Pool. Highlight at the pool: lie back and have your face sprayed with icy Evian water, cold cucumber slices on your eyes,...More

Thank NancyN253
Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera MayaResponded yesterday

Hi NancyN253, Thank you for the excellent review, I'm happy to read this was an amazing stay for you and I'll be glad to share your kind words with the rest of the team. In regards to your suggestion surely the club has some options...More

Reviewed 3 days ago

It was a great trip. Great staff, food and entertainment. Only issue that I have is that they do have a real beach.No as big of a deal but you also have to make reservations for each restaurant and cannot just walk in.More

Review collected in partnership with RCI
Thank cgar616
Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera MayaResponded 2 days ago

Hello cgar616, Thank you so much for taking the time to post your review regarding your last stay at Hard Rock Hotel Riviera Maya. Make sure that our band members will know about your experience. Hope that you choose us again as your traveling destination...More

View more reviews
About
Description
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony ...More (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Beachfront
Bar/Lounge
Breakfast included
Free Parking
Spa
Adult pool
Air Conditioning
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Outdoor pool
Shuttle Bus Service
Tennis Court
Wheelchair Access
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Hotel Style
Luxury
,
Top resorts Hotels
,
On the Beach
,
Spa
,
Family
,
Business
,
Romantic
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Hotel Style
Luxury
,
Top resorts Hotels
,
On the Beach
,
Spa
,
Family
,
Business
,
Romantic
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
394
Price range
US$277 - US$671 (Based on Average Rates for a Standard Room)
Formerly known as
Aventura Spa Palace
Also Known As
Aventura Hotel Palace
,
Aventura Hotel Puerto Aventuras
,
Mayan Riviera Palace
,
Adventure Spa Palace
,
Hotel Mayan Palace
,
Adventura Spa Palace
,
Aventura Palace Spa
,
Aventura Spa Palace Riviera Maya
,
Aventura Spa Palace Resort
,
Aventura Spa Palace Mexico
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Hotel Style
Luxury
,
Top resorts Hotels
,
On the Beach
,
Spa
,
Family
,
Business
,
Romantic
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
394
Price range
US$277 - US$671 (Based on Average Rates for a Standard Room)
Formerly known as
Aventura Spa Palace
Also Known As
Aventura Hotel Palace
,
Aventura Hotel Puerto Aventuras
,
Mayan Riviera Palace
,
Adventure Spa Palace
,
Hotel Mayan Palace
,
Adventura Spa Palace
,
Aventura Palace Spa
,
Aventura Spa Palace Riviera Maya
,
Aventura Spa Palace Resort
,
Aventura Spa Palace Mexico
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Photos
Traveller (6,487)
Pool & Beach (1,213)
Room & Suite (977)
Dining (333)
Amenities (120)
Business Centre & Event Rooms (61)
Family and Play Areas (20)
Nearby
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Nearby AttractionsSee all 62 attractions in Puerto Aventuras
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CEDAM Museum
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Akumal Bay Dive Center
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Questions & Answers
Ask a question
sunfluffy
8 September 2018|
AnswerShow all 7 answers
Response from Iris_Anel_Anota | Property representative |
Dear sunfluffy, Your comfort is very important to us, we have designed our facilities and services for you, where you can have days of relaxation and also with a lot of fun. In addition, our band members do their best every... More
0
Votes
Google Translation
Lllorence
6 September 2018|
AnswerShow all 2 answers
Response from Iris_Anel_Anota | Property representative |
Dear Lllorence, Thank you for contacting us, let me share with you if you have 18 years or older you able to use our Eden Beach in Heaven side. Regards,
0
Votes
Google Translation
Kelli B
4 September 2018|
AnswerShow all 2 answers
Response from Iris_Anel_Anota | Property representative |
Dear Kelli, Thank you for reaching us, I kindly ask you to approach with our Vacation Planners desk, in order to provide you further information about our the options that we have for you. Regards,
0
Votes
Google Translation
Room Tips
"Let the staff know your preferences."
Read review
"Heaven is Adult only but the pool still had music and activities.there were quite pools if you wanted also"
Read review
"Sky Terrace rooms only have a shower and the terrace is not phenomenal."
Read review
"Rooms were great . very clean"
Read review
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