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Heaven At The Hard Rock Hotel Riviera Maya

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Km 72, Carretera Cancun-Chetumal, Puerto Aventuras 77710 Mexico
E-mail hotel
Lowest prices for your stay
Expedia.com
US$434
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Free cancellation until 16/11/22
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FindHotel
US$386
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TravelocityUS$434
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Prices are provided by our partners, and reflect the total stay price payable through our partners, including taxes and fees that are known to our partners and which are due at time of booking. Please see our partners for more details.
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Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 09/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Heaven At The Hard Rock Hotel Riviera Maya
Updated 09/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 20 hotels in Puerto Aventuras
Location
Cleanliness
Service
Value
GreenLeaders Gold level
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Kids club
Parking
Wifi
Hot bath
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Swimup bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Fishing
Karaoke
Table tennis
Nightclub / DJ
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Solarium
Steam room
Rooftop terrace
Baggage storage
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Minibar
Flatscreen TV
Walk-in shower
Whirlpool bathtub
Interconnected rooms available
Private balcony
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Trendy
Languages Spoken
Spanish
8717Reviews413Q+A100Room tips
Traveller rating
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Most Recent
KGC7 wrote a review Today
3 contributions
Being Legendary Members since this hotel was Aventura Spa Palace, we have seen many changes through the years. The latest changes left us feeling our investment was no longer appreciated. If this is your first time, you will probably enjoy your experience. .The pool areas are large and the food is excellent. (Heaven) Manuel, Joaquin, and Dago (Ciao) Jonathan and Manuel have delightful personalities and are helpful. (Frida) Victor makes a wonderful Mayan coffee. Fabiola (Ipenema) and Marie (Le Petite) as managers go above and beyond helping their staff - not just walking around. With renovations DO NOT EXPECT a quiet WELL MAINTAINED STAY. During our time, the hydrotherapy was closed as well as the lobby restroom for women. That left 2 functioning toilets with a nonworking paper dispenser. The men’s restroom had no soap for days. Butlers depend more on What’s App than personal interaction. Ours contacted us daily by What’s App, but we only saw her a few times. 2022 July-August, the entire resort is open to families changing Ciao from a la carte menus to buffet. Being one of the best a la carte menus, this was a poor management decision. Perhaps a wiser plan-Toro buffet for lunch and dinner, allowing the Ciao location to order a la carte from both the Ciao and Toro menus. SUMMARY: We have both Legendary as well as Palace Premier memberships. After this past trip to Hard Rock Riviera Maya (Heaven) , we will probably lean toward the Palace Premier resorts in the future.
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Date of stay: June 2022
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Rochelle M wrote a review Yesterday
1 contribution
Gigi with the entertainment crew was awesome! She made sure anything we needed was taken care of and was on the move all day keep the spirits up! The music was fabulous and we did bead ritual art that was offered at no cost as part of the fun.
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Date of stay: July 2022Trip type: Travelled as a couple
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Stanislaw wrote a review 3 Jul
Krakow, Poland1618 contributions198 helpful votes
Hard Rock Hotel Ribera Maya rules! Great place-spaciuos rooms, clean, full mini bars:) Lost of fun by the pool-Dani Bor, Lalo and April guarantee good exercise, aqua aerobics, stretching etc. High quality food and beverages, eight restaurants, bars. Worth coming!
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Date of stay: July 2022Trip type: Travelled with family
Room Tip: One drawback-no sandy beach open to the ocean
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Response from Jan Hundrieser, General Manager at Heaven At The Hard Rock Hotel Riviera Maya
Responded 2 days ago
Hello Stanislaw1972, Thank you so much for giving us the chance to pamper you during your stay at Hard Rock Hotel Riviera Maya. We are happy to know you had such an amazing time at our resort. Be sure we will notify Alvaro about your kind words. Comments like yours encourage us to keep on rocking every day. We hope to see you soon and cannot wait for your next vacation with us! Rock' N Roll! Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya
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Aniaszeferklek wrote a review 3 Jul
Kolobrzeg, Poland4 contributions
A great pool entertainement from the team of Danny Boy, Lało and April! We're having a holiday of our lifetime playing, sunbathing, exercising and relaxing! Perfect music at the pool, beautiful wildlife and soothing sea:)
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Date of stay: July 2022Trip type: Travelled with family
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Response from Jan Hundrieser, General Manager at Heaven At The Hard Rock Hotel Riviera Maya
Responded 2 days ago
Dear Aniaszeferklek, Thank you for taking some time to write such an excellent review. We are delighted to read your positive and touchy comments, which make us grow up in our outstanding service and warmness that makes us different. Everybody at Hard Rock Hotel Riviera Maya knows the importance of having special guests like you. That’s why we rock every day to create wonderful times. I send our regards hoping to see you soon and make you feel again like a Rockstar. Sincerely, Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya
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Na F wrote a review 2 Jul
3 contributions
Good place to take your family and friends to eat. Astridt was an amazing server, she’s the best. Very patient and she always checked in on us to make sure everything is ok. ❤️❤️❤️❤️ Hacienda HardRock
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Date of stay: July 2022Trip type: Travelled with family
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Response from Jan Hundrieser, General Manager at Heaven At The Hard Rock Hotel Riviera Maya
Responded 2 days ago
Hello 150naf, It has been such a pleasure having you with us and we truly appreciate your positive comments. Facilities as well as the great service we provide are focused on creating unforgettable memories. It is very gratifying to hear you had a great experience at our hotel as we work constantly to get our guests’ satisfaction. Cannot wait for your next visit! Regards Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya
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Sabrina H wrote a review 1 Jul
Saint Louis, Missouri2 contributions
The entertainment and sport team was fun and wonderful. We had a wonderful time with Danny Boy and Chris, Brian, Yas, Luna, and Abril with lip syncing contest. The heaven pool is the best!! My favorite vacation ever!!
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Date of stay: July 2022Trip type: Travelled with family
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Response from Jan Hundrieser, Director General at Heaven At The Hard Rock Hotel Riviera Maya
Responded 4 days ago
Dear Sabrina H, Thank you so much for sharing your experience with us. We are happy to know you spent such an amazing time at our resort. Rest assured we will notify all our rocking band members about your kind words that encourage us to keep on rocking every day! It’s been a pleasure having you here and cannot wait for your next vacation at Hard Rock Hotel Riviera Maya. Regards, Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya
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Jeffrey M wrote a review 1 Jul
1 contribution
We have a blast here last MJ Jackson was crazy We loved it Ping pong tournament was great Eduardo it's the best we loved it we gonna come back We stayed at the rockstar suite and it's unbelievable Entertainment staff the best
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Date of stay: July 2022Trip type: Travelled with family
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Response from Jan Hundrieser, General Manager at Heaven At The Hard Rock Hotel Riviera Maya
Responded 2 days ago
Dear G7807BPjeffreym, Thank you so much for taking the time to post your review regarding your last stay at Hard Rock Hotel Riviera Maya. I am thrilled to read your kind words about our food offer and entertainment, but especially your remarks on service quality; it makes all our band members continue doing their best every single day! Hope that you choose us again as your traveling destination to keep on the good times and unforgettable memories. Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya
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Michael E wrote a review 1 Jul
1 contribution
Had a great time at hard rock. The entertainment was great especially the activities with Eduardo at the oasis pool he was brilliant. The food was also great but the drinks are even better especially the cocktails.
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Date of stay: July 2022Trip type: Travelled with family
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Response from Jan Hundrieser, Director General at Heaven At The Hard Rock Hotel Riviera Maya
Responded 4 days ago
Dear Michael E, Thank you for taking some time to write such an excellent review, we are delighted to read your positive and touchy comments, that make us grow up in our outstanding service and warmness that makes us different. I send our regards hoping to see you soon. Sincerely, Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya
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Dana wrote a review 1 Jul
Denver, Colorado3 contributions3 helpful votes
The stand up Paddle Board was a great activity in the main lagoon of the Heaven. dani Boy was amazing. He showed us the boards and how to use them. I went with my 20 year old and 18 year old nephews. The mojitos on the beach were great. It was a such a fun activity!
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Date of stay: July 2022Trip type: Travelled with family
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Response from Jan Hundrieser, Director General at Heaven At The Hard Rock Hotel Riviera Maya
Responded 5 days ago
Dear danafoxlpc, Thank you for your rocking review. We feel so proud to hear that you encounter the resort as such an interesting place. Every day we try to improve our ways of serving. Despite every Hard Rock having its own style, we are satisfied that you had a fantastic time with us. Keep on rocking! Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya
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miolet wrote a review 1 Jul
VA118 contributions32 helpful votes
Lots of fun - Eduardo’s yoga was great fun; my daughter enjoyed the ping pong tournament! Rooms are fun but kind of outdated- but we love having the space and my husband loves the rooftop deck; the place is great fun. Restaurants are hit or miss, but the memories are for a lifetime!
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Date of stay: July 2022Trip type: Travelled with family
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Response from Jan Hundrieser, Director General at Heaven At The Hard Rock Hotel Riviera Maya
Responded 5 days ago
Hello miolet, Thank you for taking the time to write such an excellent review, we are delighted to read your positive and touchy comments, which make us grow up in our outstanding service and warmness that makes us different. Everybody in Hard Rock Hotel Riviera Maya sends the best regards hoping to have you back soon and make you feel like a Rockstar again. Practice your Rock face! Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya
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PRICE RANGE
US$373 - US$497 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
aventura hotel palace, aventura hotel puerto aventuras, mayan riviera palace, adventure spa palace, hotel mayan palace, adventura spa palace, aventura palace spa, aventura spa palace riviera maya, aventura spa palace resort, aventura spa palace mexico
FORMERLY KNOWN AS
Aventura Spa Palace
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Aventuras
NUMBER OF ROOMS
394
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Frequently Asked Questions about Heaven At The Hard Rock Hotel Riviera Maya
Which popular attractions are close to Heaven At The Hard Rock Hotel Riviera Maya?
Nearby attractions include Escapology Riviera Maya (0.4 km), Ecopark Kantun Chi (6.5 km), and Chikin Ha (5.1 km).
What are some of the property amenities at Heaven At The Hard Rock Hotel Riviera Maya?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Heaven At The Hard Rock Hotel Riviera Maya?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Heaven At The Hard Rock Hotel Riviera Maya?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Heaven At The Hard Rock Hotel Riviera Maya?
Yes, free parking is available to guests.
What are some restaurants close to Heaven At The Hard Rock Hotel Riviera Maya?
Conveniently located restaurants include The Traveler's Table, Jessie Gelato, and 081.
Are there opportunities to exercise at Heaven At The Hard Rock Hotel Riviera Maya?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Heaven At The Hard Rock Hotel Riviera Maya have an airport shuttle?
Yes, Heaven At The Hard Rock Hotel Riviera Maya offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Heaven At The Hard Rock Hotel Riviera Maya have airport transportation?
Yes, Heaven At The Hard Rock Hotel Riviera Maya offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Heaven At The Hard Rock Hotel Riviera Maya?
Yes, dry cleaning and laundry service are offered to guests.
Does Heaven At The Hard Rock Hotel Riviera Maya offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.